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市場調查報告書

語音分析的全球市場 - 至2022年的預測:語音引擎,索引、分析、查詢工具,匯報、視覺化工具

Speech Analytics Market by Component (Solutions (Speech Engine, Indexing, Analysis & Query Tools, Reporting & Visualization Tools) and Services), Application, Deployment Model, Organization Size, Industry Vertical, and Region - Global Forecast to 2022

出版商 MarketsandMarkets 商品編碼 297259
出版日期 內容資訊 英文 152 Pages
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語音分析的全球市場 - 至2022年的預測:語音引擎,索引、分析、查詢工具,匯報、視覺化工具 Speech Analytics Market by Component (Solutions (Speech Engine, Indexing, Analysis & Query Tools, Reporting & Visualization Tools) and Services), Application, Deployment Model, Organization Size, Industry Vertical, and Region - Global Forecast to 2022
出版日期: 2018年02月19日 內容資訊: 英文 152 Pages
簡介

全球語音分析市場,預計從2017年的9億4110萬美元,到2022年擴大到21億7580萬美元。預計市場2017年∼2022年以18.2%的年複合成長率成長。

本報告提供全球語音分析市場相關調查分析,市場概要,產業趨勢,各市場區隔的市場分析,競爭情形,主要企業等相關的系統性資訊。

第1章 簡介

第2章 調查手法

第3章 摘要整理

第4章 重要考察

  • 語音分析市場的富有魅力的機會
  • 語音分析市場:各地區
  • 語音分析市場:3大產業領域、地區
  • 語音分析市場投資機會

第5章 市場概要

  • 簡介
    • 市場動態
    • 促進因素
    • 阻礙因素
    • 機會
    • 課題
  • 產業趨勢

第6章 語音分析的全球市場:各零件

  • 簡介
  • 解決方案
    • 語音引擎
    • 索引、分析、查詢工具
    • 匯報、視覺化工具
  • 服務
    • 管理服務
    • 專業服務

第7章 語音分析的全球市場:各用途

  • 簡介
  • 客戶經驗管理 (CEM)
  • 通話監測
  • 代理商性能監控
  • 銷售業績管理
  • 競爭情報
  • 風險、遵守管理
  • 其他

第8章 語音分析的全球市場:各發展模式

  • 簡介
  • 內部部署
  • 雲端

第9章 語音分析的全球市場:各組織規模

  • 簡介
  • 中小企業
  • 大企業

第10章 語音分析的全球市場:各產業領域

  • 簡介
  • BFSI
  • 通訊、IT
  • 零售、電子商務
  • 醫療、生命科學
  • 媒體、娛樂
  • 政府、防衛
  • 能源、公共事業
  • 旅遊、飯店
  • 其他

第11章 語音分析的全球市場:各地區

  • 簡介
  • 北美
  • 歐洲
  • 亞太地區
  • 中東、非洲
  • 南美

第12章 競爭情形

  • 概要
  • 市場主要企業
  • 夥伴關係,契約,聯盟
  • 新產品銷售,產品升級
  • 收購

第13章 企業簡介

  • 簡介
  • VERINT SYSTEMS
  • NICE SYSTEMS
  • CALLMINER
  • AVAYA
  • CALABRIO
  • CLARABRIDGE
  • VOCI TECHNOLOGIES
  • ZOOM INTERNATIONAL
  • GENESYS
  • HPE
  • ALMAWAVE

第14章 附錄

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目錄
Product Code: TC 2259

"Increasing focus on higher customer satisfaction and rising significance for real-time speech analytics are expected to boost the growth of speech analytics market"

The global speech analytics market size is expected to grow from USD 941.1 million in 2017 to USD 2,175.8 million by 2022, at a Compound Annual Growth Rate (CAGR) of 18.2% during the forecast period. Increasing focus on higher customer satisfaction is one of the key factors fueling the growth of this market. Cloud-based speech analytics solutions and rising need to predict are expected to evolve the speech analytics. As a result, it will provide growth opportunities for the market. However, integrating with the existing system with the right approach is a major restraining factor for the growth of speech analytics market.

"Indexing, analysis, and query tools segment is expected to hold the largest market size during the forecast period"

Indexing starts with the analysis of the subject and various target words in a speech. This process involves the extraction of words directly from the speech or searches the words from the in-built vocabulary. The software derives the findings from speech engine to index them for further analysis and ad-hoc searching. This is where the tools import data from other telephony and servicing solutions. Phonetic indexing converts the agent-customer conversation into a string of phonemes and identifies a predefined list of words or else conducts a free text search. Without the indexing process, the speech engine software scans for every document, which would take considerable time. Therefore, companies utilize this solution to minimize the time involved. The query engine helps end users in defining their queries and presenting the required output from the solution. The search tool conducts ad-hoc searches on processed audio files for nested filtering.

"APAC is projected to grow at the highest rate during the forecast period"

The speech analytics market growth in Asia Pacific (APAC) region is gaining momentum and is expected to grow at the highest rate in the coming years. Rising awareness can be attributed to continuous increase in companies' focus on improving their customer service to drive competitive differentiation and revenue growth. Also, to enhance business productivity supplemented by speech analytics solutions and services has made APAC a highly potential market. In addition, major economies in APAC, such as India, Singapore, Malaysia, Japan, South Korea, and Australia are adopting the cloud technology.

In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with key people. The break-up of the profiles of the primary participants is given below:

  • By Company: Tier 1: 22%, Tier 2: 30%, and Tier 3: 48%
  • By Designation: C-level: 30%, Director level: 45%, and Others: 25%
  • By Region: North America: 45%, Europe: 25%, APAC: 22% and Middles East and Africa: 8%

The following key vendors are profiled in the report:

  • 1. Verint Systems (US)
  • 2. Avaya (US)
  • 3. Calabrio (US)
  • 4. Clarabridge (US)
  • 5. Voci Technologies (US)
  • 6. Zoom International (Czech Republic)
  • 7. NICE Systems (Israel)
  • 8. Genesys (US)
  • 9. HPE (US)
  • 10. CallMiner (US)
  • 11. Almawave (Italy)

Research Coverage:

The report segments the speech analytics market based by components, which are further segmented into solutions and services. Under solutions, the report covers speech engine, indexing, analysis and query tools; and reporting and visualization. In the service segment of the market is further segmented as managed and professional. The professional services in the report are further segmented into support and maintenance, and consulting services. Based on deployment models, the market is segmented into on-premises and cloud. Under the organization size, it is segmented into Small and Medium-sized Enterprises (SMEs) and large enterprises. Further, under industry verticals, the report covers retail and eCommerce, government and defense, healthcare and life sciences, energy and utilities, telecommunications and IT, travel and hospitality, media and entertainment, and Banking, Financial Services, and Insurance (BFSI). The regions are segmented into North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and Latin America.

Reasons to Buy the Report:

The report will help the leaders/new entrants in this market in the following ways:

  • 1. This report segments the speech analytics market comprehensively and provides the closest approximations of the revenue numbers for the overall market and subsegments across different industry verticals and regions.
  • 2. The report helps stakeholders to understand the pulse of the market and provides them with information on the key market drivers, restraints, challenges, and opportunities.
  • 3. This report will help stakeholders to better understand the competitors and gain more insights to enhance their position in the business. The competitive landscape section includes new product launches/developments; partnerships and collaborations; mergers and acquisitions; and expansions.

TABLE OF CONTENTS

1. INTRODUCTION

  • 1.1. OBJECTIVES OF THE STUDY
  • 1.2. MARKET DEFINITION
  • 1.3. MARKET SCOPE
  • 1.4. YEARS CONSIDERED FOR THE STUDY
  • 1.5. CURRENCY
  • 1.6. STAKEHOLDERS

2. RESEARCH METHODOLOGY

  • 2.1. RESEARCH DATA
    • 2.1.1. SECONDARY DATA
    • 2.1.2. PRIMARY DATA
      • 2.1.2.1. Breakdown of primaries
      • 2.1.2.2. Key industry insights
  • 2.2. MARKET SIZE ESTIMATION
    • 2.2.1. BOTTOM-UP APPROACH
    • 2.2.2. TOP-DOWN APPROACH
  • 2.3. ASSUMPTIONS
  • 2.4. LIMITATIONS

3. EXECUTIVE SUMMARY

4. PREMIUM INSIGHTS

  • 4.1. ATTRACTIVE OPPORTUNITIES IN THE SPEECH ANALYTICS MARKET
  • 4.2. SPEECH ANALYTICS MARKET, BY REGION
  • 4.3. SPEECH ANALYTICS MARKET, TOP 3 INDUSTRY VERTICALS AND REGIONS
  • 4.4. INVESTMENT OPPORTUNITIES IN THE SPEECH ANALYTICS MARKET

5. MARKET OVERVIEW

  • 5.1. INTRODUCTION
    • 5.1.1. MARKET DYNAMICS
    • 5.1.2. DRIVERS
      • 5.1.2.1. Need for higher customer satisfaction
      • 5.1.2.2. Rising significance for real-time speech analytics
      • 5.1.2.3. Increasing need of speech analytics software and services to cater to the growing BPO sector
      • 5.1.2.4. Adherence to regulatory and compliance standards
    • 5.1.3. RESTRAINTS
      • 5.1.3.1. Integrating with existing systems and selection of right approach
      • 5.1.3.2. Difficult to quantify Return on Investment (RoI)
    • 5.1.4. OPPORTUNITIES
      • 5.1.4.1. Rising need to predict customer's intent and monitor agent's behavior
      • 5.1.4.2. Cloud-based speech analytics solutions
    • 5.1.5. CHALLENGES
      • 5.1.5.1. Data ecosystem and exchanges leading to data security concerns
      • 5.1.5.2. Inconsistent link between business semantics and business goals
  • 5.2. INDUSTRY TRENDS
    • 5.2.1. FEATURES/FUNCTIONALITIES
      • 5.2.1.1. Emotion detection
      • 5.2.1.2. Speech-to-text recognition
      • 5.2.1.3. Phonetic indexing
      • 5.2.1.4. Talk over analytics
    • 5.2.2. USE CASES
      • 5.2.2.1. Use case 1: Insurance services
      • 5.2.2.2. Use case 2: Energy and utilities
      • 5.2.2.3. Use case 3: Financial services
    • 5.2.3. INNOVATION SPOTLIGHT
      • 5.2.3.1. Advent of Artificial Intelligence(AI) and machine learning into speech analytics
      • 5.2.3.2. Emergence of real-time into speech analytics

6. SPEECH ANALYTICS MARKET, BY COMPONENT

  • 6.1. INTRODUCTION
  • 6.2. SOLUTIONS
    • 6.2.1. SPEECH ENGINE
    • 6.2.2. INDEXING, ANALYSIS, AND QUERY TOOLS
    • 6.2.3. REPORTING AND VISUALIZATION TOOLS
  • 6.3. SERVICES
    • 6.3.1. MANAGED SERVICES
    • 6.3.2. PROFESSIONAL SERVICES
      • 6.3.2.1. Support and maintenance
      • 6.3.2.2. Consulting services
      • 6.3.2.3. Deployment and integration

7. SPEECH ANALYTICS MARKET, BY APPLICATION

  • 7.1. INTRODUCTION
  • 7.2. CUSTOMER EXPERIENCE MANAGEMENT
  • 7.3. CALL MONITORING
  • 7.4. AGENT PERFORMANCE MONITORING
  • 7.5. SALES PERFORMANCE MANAGEMENT
  • 7.6. COMPETITIVE INTELLIGENCE
  • 7.7. RISK AND COMPLIANCE MANAGEMENT
  • 7.8. OTHERS

8. SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODEL

  • 8.1. INTRODUCTION
  • 8.2. ON-PREMISES
  • 8.3. CLOUD

9. SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE

  • 9.1. INTRODUCTION
  • 9.2. SMALL AND MEDIUM-SIZED ENTERPRISES
  • 9.3. LARGE ENTERPRISES

10. SPEECH ANALYTICS MARKET, BY INDUSTRY VERTICAL

  • 10.1. INTRODUCTION
  • 10.2. BANKING, FINANCIAL SERVICES, AND INSURANCE
  • 10.3. TELECOMMUNICATIONS AND IT
  • 10.4. RETAIL AND ECOMMERCE
  • 10.5. HEALTHCARE AND LIFE SCIENCES
  • 10.6. MEDIA AND ENTERTAINMENT
  • 10.7. GOVERNMENT AND DEFENSE
  • 10.8. ENERGY AND UTILITIES
  • 10.9. TRAVEL AND HOSPITALITY
  • 10.10. OTHERS

11. SPEECH ANALYTICS MARKET, BY REGION

  • 11.1. INTRODUCTION
  • 11.2. NORTH AMERICA
    • 11.2.1. BY COMPONENT
    • 11.2.2. BY SOLUTION
    • 11.2.3. BY SERVICE
    • 11.2.4. BY PROFESSIONAL SERVICE
    • 11.2.5. BY APPLICATION
    • 11.2.6. BY DEPLOYMENT MODEL
    • 11.2.7. BY ORGANIZATION SIZE
    • 11.2.8. BY INDUSTRY VERTICAL
  • 11.3. EUROPE
    • 11.3.1. BY COMPONENT
    • 11.3.2. BY SOLUTION
    • 11.3.3. BY SERVICE
    • 11.3.4. BY PROFESSIONAL SERVICE
    • 11.3.5. BY APPLICATION
    • 11.3.6. BY DEPLOYMENT MODEL
    • 11.3.7. BY ORGANIZATION SIZE
    • 11.3.8. BY INDUSTRY VERTICAL
  • 11.4. ASIA PACIFIC
    • 11.4.1. BY COMPONENT
    • 11.4.2. BY SOLUTION
    • 11.4.3. BY SERVICE
    • 11.4.4. BY PROFESSIONAL SERVICE
    • 11.4.5. BY APPLICATION
    • 11.4.6. BY DEPLOYMENT MODEL
    • 11.4.7. BY ORGANIZATION SIZE
    • 11.4.8. BY INDUSTRY VERTICAL
  • 11.5. MIDDLE EAST AND AFRICA
    • 11.5.1. BY COMPONENT
    • 11.5.2. BY SOLUTION
    • 11.5.3. BY SERVICE
    • 11.5.4. BY PROFESSIONAL SERVICE
    • 11.5.5. BY APPLICATION
    • 11.5.6. BY DEPLOYMENT MODEL
    • 11.5.7. BY ORGANIZATION SIZE
    • 11.5.8. BY INDUSTRY VERTICAL
  • 11.6. LATIN AMERICA
    • 11.6.1. BY COMPONENT
    • 11.6.2. BY SOLUTION
    • 11.6.3. BY SERVICE
    • 11.6.4. BY PROFESSIONAL SERVICE
    • 11.6.5. BY APPLICATION
    • 11.6.6. BY DEPLOYMENT MODEL
    • 11.6.7. BY ORGANIZATION SIZE
    • 11.6.8. BY INDUSTRY VERTICAL

12. COMPETITIVE LANDSCAPE

  • 12.1. OVERVIEW
  • 12.2. PROMINENT PLAYERS OPERATING IN THE SPEECH ANALYTICS MARKET
  • 12.3. PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS
  • 12.4. NEW PRODUCT LAUNCHES AND PRODUCT UPGRADATIONS
  • 12.5. ACQUISITIONS

13. COMPANY PROFILES (Business overview, Solutions Offered, Recent Developments, SWOT analysis, MNM view)*

  • 13.1. INTRODUCTION
  • 13.2. VERINT SYSTEMS
  • 13.3. NICE SYSTEMS
  • 13.4. CALLMINER
  • 13.5. AVAYA
  • 13.6. CALABRIO
  • 13.7. CLARABRIDGE
  • 13.8. VOCI TECHNOLOGIES
  • 13.9. ZOOM INTERNATIONAL
  • 13.10. GENESYS
  • 13.11. HPE
  • 13.12. ALMAWAVE

*Details on Business overview, Solutions Offered, Recent Developments, SWOT analysis, MNM view might not be captured in case of unlisted companies.

14. APPENDIX

  • 14.1. KEY INSIGHTS OF INDUSTRY EXPERTS
  • 14.2. DISCUSSION GUIDE
  • 14.3. KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
  • 14.4. INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE
  • 14.5. AVAILABLE CUSTOMIZATION
  • 14.6. RELATED REPORTS
  • 14.7. AUTHOR DETAILS

LIST OF TABLES

  • TABLE 1: SPEECH ANALYTICS MARKET SIZE, BY COMPONENT, 2015-2022 (USD MILLION)
  • TABLE 2: SOLUTIONS: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 3: SOLUTIONS: SPEECH ANALYTICS MARKET SIZE, BY TYPE, 2015-2022 (USD MILLION)
  • TABLE 4: SPEECH ENGINE MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 5: INDEXING, ANALYSIS, AND QUERY TOOLS MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 6: REPORTING AND VISUALIZATION TOOLS MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 7: SERVICES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 8: SERVICES: SPEECH ANALYTICS MARKET SIZE, BY TYPE, 2015-2022 (USD MILLION)
  • TABLE 9: MANAGED SERVICES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 10: PROFESSIONAL SERVICES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 11: PROFESSIONAL SERVICES: SPEECH ANALYTICS MARKET SIZE, BY TYPE, 2015-2022 (USD MILLION)
  • TABLE 12: SUPPORT AND MAINTENANCE MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 13: CONSULTING SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 14: DEPLOYMENT AND INTEGRATION MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 15: SPEECH ANALYTICS MARKET SIZE, BY APPLICATION, 2015-2022 (USD MILLION)
  • TABLE 16: CUSTOMER EXPERIENCE MANAGEMENT: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 17: CALL MONITORING: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 18: AGENT PERFORMANCE MONITORING: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 19: SALES PERFORMANCE MANAGEMENT: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 20: COMPETITIVE INTELLIGENCE: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 21: RISK AND COMPLIANCE MANAGEMENT: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 22: OTHERS: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 23: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2015-2022 (USD MILLION)
  • TABLE 24: ON-PREMISES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 25: CLOUD: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 26: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD MILLION)
  • TABLE 27: SMALL AND MEDIUM-SIZED ENTERPRISES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 28: LARGE ENTERPRISES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 29: SPEECH ANALYTICS MARKET SIZE, BY INDUSTRY VERTICAL, 2015-2022 (USD MILLION)
  • TABLE 30: BANKING, FINANCIAL SERVICES, AND INSURANCE: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 31: TELECOMMUNICATIONS AND IT: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 32: RETAIL AND ECOMMERCE: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 33: HEALTHCARE AND LIFE SCIENCES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 34: MEDIA AND ENTERTAINMENT: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 35: GOVERNMENT AND DEFENSE: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 36: ENERGY AND UTILITIES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 37: TRAVEL AND HOSPITALITY: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 38: OTHERS: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 39: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 40: NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY COMPONENT, 2015-2022 (USD MILLION)
  • TABLE 41: NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY SOLUTION, 2015-2022 (USD MILLION)
  • TABLE 42: NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY SERVICE, 2015-2022 (USD MILLION)
  • TABLE 43: NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2015-2022 (USD MILLION)
  • TABLE 44: NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY APPLICATION, 2015-2022 (USD MILLION)
  • TABLE 45: NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2015-2022 (USD MILLION)
  • TABLE 46: NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD MILLION)
  • TABLE 47: NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY INDUSTRY VERTICAL, 2015-2022 (USD MILLION)
  • TABLE 48: EUROPE: SPEECH ANALYTICS MARKET SIZE, BY COMPONENT, 2015-2022 (USD MILLION)
  • TABLE 49: EUROPE: SPEECH ANALYTICS MARKET SIZE, BY SOLUTION, 2015-2022 (USD MILLION)
  • TABLE 50: EUROPE: SPEECH ANALYTICS MARKET SIZE, BY SERVICE, 2015-2022 (USD MILLION)
  • TABLE 51: EUROPE: SPEECH ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2015-2022 (USD MILLION)
  • TABLE 52: EUROPE: SPEECH ANALYTICS MARKET SIZE, BY APPLICATION, 2015-2022 (USD MILLION)
  • TABLE 53: EUROPE: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2015-2022 (USD MILLION)
  • TABLE 54: EUROPE: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD MILLION)
  • TABLE 55: EUROPE: SPEECH ANALYTICS MARKET SIZE, BY INDUSTRY VERTICAL, 2015-2022 (USD MILLION)
  • TABLE 56: ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY COMPONENT, 2015-2022 (USD MILLION)
  • TABLE 57: ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY SOLUTION, 2015-2022 (USD MILLION)
  • TABLE 58: ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY SERVICE, 2015-2022 (USD MILLION)
  • TABLE 59: ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2015-2022 (USD MILLION)
  • TABLE 60: ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY APPLICATION, 2015-2022 (USD MILLION)
  • TABLE 61: ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2015-2022 (USD MILLION)
  • TABLE 62: ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD MILLION)
  • TABLE 63: ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY INDUSTRY VERTICAL, 2015-2022 (USD MILLION)
  • TABLE 64: MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY COMPONENT, 2015-2022 (USD MILLION)
  • TABLE 65: MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY SOLUTION, 2015-2022 (USD MILLION)
  • TABLE 66: MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY SERVICE, 2015-2022 (USD MILLION)
  • TABLE 67: MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2015-2022 (USD MILLION)
  • TABLE 68: MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY APPLICATION, 2015-2022 (USD MILLION)
  • TABLE 69: MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2015-2022 (USD MILLION)
  • TABLE 70: MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD MILLION)
  • TABLE 71: MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY INDUSTRY VERTICAL, 2015-2022 (USD MILLION)
  • TABLE 72: LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY COMPONENT, 2015-2022 (USD MILLION)
  • TABLE 73: LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY SOLUTION, 2015-2022 (USD MILLION)
  • TABLE 74: LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY SERVICE, 2015-2022 (USD MILLION)
  • TABLE 75: LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2015-2022 (USD MILLION)
  • TABLE 76: LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY APPLICATION, 2015-2022 (USD MILLION)
  • TABLE 77: LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2015-2022 (USD MILLION) 103  
  • TABLE 78: LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD MILLION)
  • TABLE 79: LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY INDUSTRY VERTICAL, 2015-2022 (USD MILLION)
  • TABLE 80: PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS, 2015-2017
  • TABLE 81: NEW PRODUCT LAUNCHES AND PRODUCT UPGRADATIONS, 2016-2017
  • TABLE 82: ACQUISITIONS, 2015-2016

LIST OF FIGURES

  • FIGURE 1: SPEECH ANALYTICS MARKET: MARKET SEGMENTATION
  • FIGURE 2: SPEECH ANALYTICS MARKET: REGIONAL SEGMENTATION
  • FIGURE 3: SPEECH ANALYTICS MARKET: RESEARCH DESIGN
  • FIGURE 4: DATA TRIANGULATION
  • FIGURE 5: MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
  • FIGURE 6: MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
  • FIGURE 7: SPEECH ANALYTICS MARKET: ASSUMPTIONS
  • FIGURE 8: SPEECH ANALYTICS MARKET IS POISED TO WITNESS SIGNIFICANT GROWTH IN THE GLOBAL MARKET DURING THE FORECAST PERIOD
  • FIGURE 9: SPEECH ANALYTICS MARKET SNAPSHOT, BY COMPONENT (2017 VS. 2022)
  • FIGURE 10: SPEECH ANALYTICS MARKET SNAPSHOT, BY SERVICE (2017-2022)
  • FIGURE 11: SPEECH ANALYTICS MARKET SNAPSHOT, BY APPLICATION (2017-2022)
  • FIGURE 12: SPEECH ANALYTICS MARKET SNAPSHOT, BY DEPLOYMENT MODEL (2017-2022)
  • FIGURE 13: SPEECH ANALYTICS MARKET SNAPSHOT, BY ORGANIZATION SIZE (2017 VS. 2022)
  • FIGURE 14: SPEECH ANALYTICS MARKET SNAPSHOT, BY INDUSTRY VERTICAL (2017 VS. 2022)
  • FIGURE 15: THE NEED TO GENERATE VALUABLE INSIGHTS FROM THE CUSTOMER INTERACTIONS IS EXPECTED TO DRIVE THE SPEECH ANALYTICS MARKET GROWTH
  • FIGURE 16: NORTH AMERICA IS ESTIMATED TO HAVE THE LARGEST MARKET SHARE IN 2017
  • FIGURE 17: BANKING, FINANCIAL SERVICES, AND INSURANCE INDUSTRY VERTICAL, AND NORTH AMERICA ARE ESTIMATED TO HAVE THE LARGEST MARKET SHARES IN 2017
  • FIGURE 18: ASIA PACIFIC IS EXPECTED TO BE A LUCRATIVE MARKET FOR INVESTMENTS DURING THE FORECAST PERIOD
  • FIGURE 19: SPEECH ANALYTICS MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
  • FIGURE 20: SERVICES SEGMENT IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 21: REPORTING AND VISUALIZATION TOOLS SEGMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 22: MANAGED SERVICES SEGMENT IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 23: CONSULTING SERVICES SEGMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 24: COMPETITIVE INTELLIGENCE APPLICATION IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 25: CLOUD DEPLOYMENT MODEL IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 26: SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 27: RETAIL AND ECOMMERCE VERTICAL IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 28: ASIA PACIFIC IS ESTIMATED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 29: NORTH AMERICA IS PROJECTED TO HAVE THE LARGEST MARKET SHARE DURING THE FORECAST PERIOD
  • FIGURE 30: NORTH AMERICA: MARKET SNAPSHOT
  • FIGURE 31: ASIA PACIFIC: MARKET SNAPSHOT
  • FIGURE 32: KEY DEVELOPMENTS BY LEADING PLAYERS IN THE SPEECH ANALYTICS MARKET, 2015-2017
  • FIGURE 33: GEOGRAPHIC REVENUE MIX OF THE TOP 4 MARKET PLAYERS
  • FIGURE 34: VERINT SYSTEMS: COMPANY SNAPSHOT
  • FIGURE 35: VERINT SYSTEMS: SWOT ANALYSIS
  • FIGURE 36: NICE SYSTEMS: COMPANY SNAPSHOT
  • FIGURE 37: NICE SYSTEMS: SWOT ANALYSIS
  • FIGURE 38: CALLMINER: SWOT ANALYSIS
  • FIGURE 39: AVAYA: COMPANY SNAPSHOT
  • FIGURE 40: AVAYA: SWOT ANALYSIS
  • FIGURE 41: GENESYS: SWOT ANALYSIS
  • FIGURE 42: HPE: COMPANY SNAPSHOT
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