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市場調查報告書

語音分析的全球市場的預測 ∼2020年:語音引擎、目錄化/分析/查詢工具、儀表板&匯報工具

Speech Analytics Market by Type (Solutions (Speech Engine, Indexing, Analysis & Query Tools, & Dash Boards & Reporting Tool) & Services), by Deployment Type (On- Remise, Cloud), by Organization Size, by Vertical, & by Region - Global Forecast to 2020

出版商 MarketsandMarkets 商品編碼 297259
出版日期 內容資訊 英文 147 Pages
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語音分析的全球市場的預測 ∼2020年:語音引擎、目錄化/分析/查詢工具、儀表板&匯報工具 Speech Analytics Market by Type (Solutions (Speech Engine, Indexing, Analysis & Query Tools, & Dash Boards & Reporting Tool) & Services), by Deployment Type (On- Remise, Cloud), by Organization Size, by Vertical, & by Region - Global Forecast to 2020
出版日期: 2016年04月14日 內容資訊: 英文 147 Pages
簡介

全球語音分析的市場,預計從2015年到2020年以22.0%的年複合成長率 (CAGR) 發展,從2015年的5億8910萬美元,2020年成長到16億美元的規模。客服中心的引進擴大,多途徑市場上語音的重要性擴大,組織內的遵守管理的重要性的擴大等的要素促進該市場的成長。

本報告提供全球語音分析的市場調查,市場概要,產業結構與價值鏈,影響市場成長因素及市場機會分析,解決方案/服務區分、引進區分、組織規模、終端用戶產業、地區等各分類趨勢與市場規模的變化與預測,競爭環境,以及主要企業的簡介等彙整。

第1章 簡介

第2章 調查手法

第3章 摘要整理

第4章 重要考察

  • 富有魅力的市場機會
  • 各類型市場
  • 各引進類型市場
  • 各終端用戶產業、地區的市場實際成果
  • 生命週期分析:各地區

第5章 市場概要

  • 簡介
  • 市場發展
  • 市場區隔
  • 市場動態
    • 成長推進因素
    • 阻礙成長要素
    • 市場機會
    • 課題

第6章 產業趨勢

  • 簡介
  • 價值鏈
  • 需求分析
  • 策略基準
  • 各種用途概要
    • 商務流程管理
    • 代理商效能管理
    • 客戶經驗管理
    • 市場情報
    • 風險&遵守管理

第7章 市場分析:各類型

  • 簡介
  • 解決方案
    • 語音引擎
    • 目錄化、分析、查詢工具
    • 儀表板&匯報工具
  • 服務
    • 專業服務
    • 管理服務

第8章 市場分析:各引進類型

  • 簡介
  • 內部部署
  • 雲端

第9章 市場分析:各組織規模

  • 簡介
  • 中小規模企業
  • 大規模企業

第10章 市場分析:各產業

  • 簡介
  • 銀行、金融服務、保險
  • 通訊、IT
  • 零售、消費品
  • 醫療保健&生命科學
  • 媒體&娛樂
  • 政府、公共、公共事業
  • 旅遊.飯店
  • 其他

第11章 地區分析

  • 簡介
  • 北美
  • 歐洲
  • 亞太地區
  • 中東、非洲
  • 南美

第12章 競爭環境

  • 概要
  • 競爭情形、趨勢
    • 協定、聯盟、合作
    • 新產品/服務的開發
    • M&A
    • 擴張
    • 創業投資資金

第13章 企業簡介

  • INTERACTIVE INTELLIGENCE GROUP, INC.
  • NICE SYSTEMS LTD.
  • VERINT SYSTEMS
  • AVAYA, INC.
  • GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
  • HEWLETT-PACKARD ENTERPRISE
  • INCONTACT, INC.
  • CALABRIO, INC.
  • CALLMINER, INC.
  • CLARABRIDGE, INC.
    • 產業概要
    • 產品與服務
    • 近幾年的發展趨勢
    • SWOT分析
    • MnM的見解等

第14章 主要創新者

  • VOCI TECHNOLOGIES, INC.
  • ALMAWAVE
  • ZOOM INTERNATIONAL
  • NEXIDIA, INC.

第15章 附錄

圖表

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目錄
Product Code: TC 2259

Growing adoption of contact centers and increased importance of voice in the multichannel world are driving the speech analytics market

The speech analytics market size is estimated to grow from USD 589.1 million in 2015 to USD 1.60 billion by 2020, at an estimated Compound Annual Growth Rate (CAGR) of 22.0% from 2015 to 2020. The speech analytics market is driven by factors such as growing adoption of contact centers, increased importance of voice in the multichannel world, and increasing importance of compliance management in organizations.

The speech analytics service market is expected to gain high traction during the forecast period

The speech analytics service market is estimated to grow with high CAGR during the forecast period. Companies in the speech analytics market have extensive portfolio for solutions and therefore the requirement of services becomes necessary to manage these solutions and provide organizations with better business process to sustain themselves in the competitive market. This has led to the growth of professional and managed services in the speech analytics market. The professional services segment is expected to capture a major share in the speech analytics services market during the forecast period of 2015-2020.

Asia-Pacific is witnessing high growth potential during the forecast period

North America has captured the largest market share in 2015 and Latin America is the fastest growing region in terms of CAGR. However, due to rapid industrialization, organizations are becoming more competitive and are focusing on better customer service. Thus, realizing the untapped potential of this region, business giants are investing in the speech analytics market into the APAC region. Moreover, in Latin America, the contact center outsourcing has witnessed a high growth rate, which is eventually leading market players to provide companies with innovative speech analytics solutions.

In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with key people. The break-up of profiles of primary participants is given below:

  • By Company Type: Tier 1: 20%, Tier 2: 35%, and Tier 3: 45%
  • By Designation: C level: 55%, Director level: 25%, and Others: 20%
  • By Region: North America: 41%, Europe: 36%, APAC: 18%, Rest of the World: 5%

The latest trends in speech analytics include cloud-based speech analytics solutions and real-time speech analytics solutions. The availability of cloud deployment options for speech analytics solutions has further given a boost to the demand across many verticals. Also, the market in Asia-Pacific (APAC) is gaining high market traction due to increasing economic growth and cloud adoption in the region.

The various key speech analytics vendors and service providers profiled in the report are as follows:

  • 1. Intelligence Interactive Group, Inc.
  • 2. NICE Systems Ltd.
  • 3. Verint Systems
  • 4. Avaya, Inc.
  • 5. Genesys Telecommunication Laboratories, Inc.
  • 6. HP Enterprise
  • 7. inContact, Inc.
  • 8. Calabrio, Inc.
  • 9. Callminer, Inc.
  • 10. Calabridge, Inc.

The report will help the market leaders/new entrants in this market in the following ways:

  • 1. This report segments the speech analytics market comprehensively and provides the closest approximations of the revenue numbers for the overall market and subsegments across different verticals and regions.
  • 2. The report helps stakeholders to understand the pulse of the market and provides them information on key market drivers, restraints, challenges, and opportunities.
  • 3. This report will help stakeholders to better understand the competitor and gain more insights to better their position in the business. The competitive landscape section includes competitor ecosystem, new product developments, partnerships, and mergers and acquisitions.

TABLE OF CONTENTS

1. INTRODUCTION

  • 1.1. OBJECTIVES OF THE REPORT
  • 1.2. MARKET DEFINITION
  • 1.3. MARKET SCOPE
    • 1.3.1. MARKETS COVERED
    • 1.3.2. YEARS CONSIDERED IN THE REPORT
  • 1.4. CURRENCY
  • 1.5. LIMITATIONS
  • 1.6. STAKEHOLDERS

2. RESEARCH METHODOLOGY

  • 2.1. INTRODUCTION
  • 2.2. RESEARCH DATA
    • 2.2.1. SECONDARY DATA
      • 2.2.1.1. Key data from secondary sources
    • 2.2.2. PRIMARY DATA
      • 2.2.2.1. Key data from primary sources
      • 2.2.2.2. Key industry insights
  • 2.3. MARKET SIZE ESTIMATION
    • 2.3.1. BOTTOM-UP APPROACH
    • 2.3.2. TOP-DOWN APPROACH
  • 2.4. MARKET BREAKDOWN AND DATA TRIANGULATION
  • 2.5. RESEARCH ASSUMPTIONS AND LIMITATIONS
    • 2.5.1. ASSUMPTIONS
    • 2.5.2. LIMITATIONS

3. EXECUTIVE SUMMARY

4. PREMIUM INSIGHTS

  • 4.1. ATTRACTIVE MARKET OPPORTUNITIES IN THE SPEECH ANALYTICS MARKET
  • 4.2. SPEECH ANALYTICS MARKET, BY TYPE
  • 4.3. SPEECH ANALYTICS MARKET, BY DEPLOYMENT TYPE
  • 4.4. GLOBAL SPEECH ANALYTICS MARKET, BY VERTICAL AND BY REGION, 2015
  • 4.5. LIFECYCLE ANALYSIS, BY REGION (2015)

5. MARKET OVERVIEW

  • 5.1. INTRODUCTION
  • 5.2. EVOLUTION
  • 5.3. MARKET SEGMENTATION
    • 5.3.1. BY TYPE: SOLUTIONS AND SERVICES
    • 5.3.2. BY DEPLOYMENT TYPE
    • 5.3.3. BY ORGANIZATION SIZE
    • 5.3.4. BY VERTICAL
    • 5.3.5. BY REGION
  • 5.4. MARKET DYNAMICS
    • 5.4.1. DRIVERS
      • 5.4.1.1. Growing demand from contact centers
      • 5.4.1.2. Increased importance of voice in multichannel world
      • 5.4.1.3. Increased focus on competitive and market intelligence
      • 5.4.1.4. Risk and compliance management
    • 5.4.2. RESTRAINTS
      • 5.4.2.1. High costs
    • 5.4.3. OPPORTUNITIES
      • 5.4.3.1. Cloud-based speech analytics solutions
      • 5.4.3.2. Real-time speech analytics
    • 5.4.4. CHALLENGES
      • 5.4.4.1. Lack of awareness and concerns over business value

6. INDUSTRY TRENDS

  • 6.1. INTRODUCTION
  • 6.2. VALUE CHAIN ANALYSIS
  • 6.3. DEMAND ANALYSIS
  • 6.4. STRATEGIC BENCHMARKING
  • 6.5. APPLICATIONS OVERVIEW
    • 6.5.1. BUSINESS PROCESSING MANAGEMENT
    • 6.5.2. AGENT PERFORMANCE MANAGEMENT
    • 6.5.3. CUSTOMER EXPERIENCE MANAGEMENT
    • 6.5.4. MARKET INTELLIGENCE
    • 6.5.5. RISK AND COMPLIANCE MANAGEMENT

7. SPEECH ANALYTICS MARKET ANALYSIS, BY TYPE

  • 7.1. INTRODUCTION
  • 7.2. SOLUTIONS
    • 7.2.1. SPEECH ENGINE
    • 7.2.2. INDEXING, ANALYSIS, AND QUERY TOOLS
    • 7.2.3. DASHBOARD AND REPORTING TOOLS
  • 7.3. SERVICES
    • 7.3.1. PROFESSIONAL SERVICES
    • 7.3.2. MANAGED SERVICES

8. SPEECH ANALYTICS MARKET ANALYSIS, BY DEPLOYMENT TYPE

  • 8.1. INTRODUCTION
  • 8.2. ON-PREMISES
  • 8.3. CLOUD

9. SPEECH ANALYTICS MARKET ANALYSIS, BY ORGANIZATION SIZE

  • 9.1. INTRODUCTION
  • 9.2. SMALL AND MEDIUM ENTERPRISES
  • 9.3. LARGE ENTERPRISES

10. SPEECH ANALYTICS MARKET ANALYSIS, BY INDUSTRY VERTICAL

  • 10.1. INTRODUCTION
  • 10.2. BANKING, FINANCIAL SERVICES, AND INSURANCE
  • 10.3. TELECOMMUNICATION AND IT
  • 10.4. RETAIL AND CONSUMER GOODS
  • 10.5. HEALTHCARE AND LIFE SCIENCES
  • 10.6. MEDIA AND ENTERTAINMENT
  • 10.7. GOVERNMENT, PUBLIC SECTOR, AND UTILITIES
  • 10.8. TRAVEL AND HOSPITALITY
  • 10.9. OTHERS

11. GEOGRAPHIC ANALYSIS

  • 11.1. INTRODUCTION
  • 11.2. NORTH AMERICA
  • 11.3. EUROPE
  • 11.4. ASIA-PACIFIC
  • 11.5. MIDDLE EAST AND AFRICA
  • 11.6. LATIN AMERICA

12. COMPETITIVE LANDSCAPE

  • 12.1. OVERVIEW
  • 12.2. COMPETITIVE SITUATION AND TRENDS
    • 12.2.1. AGREEMENTS, PARTNERSHIPS, AND COLLABORATIONS
    • 12.2.2. NEW PRODUCT/SERVICE DEVELOPMENTS
    • 12.2.3. MERGERS AND ACQUISITIONS
    • 12.2.4. EXPANSIONS
    • 12.2.5. VENTURE CAPITAL FUNDING

13. COMPANY PROFILES (Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*

  • 13.1. INTRODUCTION
  • 13.2. INTERACTIVE INTELLIGENCE GROUP, INC.
  • 13.3. NICE SYSTEMS LTD.
  • 13.4. VERINT SYSTEMS
  • 13.5. AVAYA, INC.
  • 13.6. GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
  • 13.7. HEWLETT-PACKARD ENTERPRISE
  • 13.8. INCONTACT, INC.
  • 13.9. CALABRIO, INC.
  • 13.10. CALLMINER, INC.
  • 13.11. CLARABRIDGE, INC.

*Details on Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.

14. KEY INNOVATORS

  • 14.1. VOCI TECHNOLOGIES, INC.
  • 14.2. ALMAWAVE
  • 14.3. ZOOM INTERNATIONAL
  • 14.4. NEXIDIA, INC.

15. APPENDIX

  • 15.1. KEY INDUSTRY INSIGHTS
  • 15.2. DISCUSSION GUIDE
  • 15.3. INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE
  • 15.4. AVAILABLE CUSTOMIZATIONS
  • 15.5. RELATED REPORTS

LIST OF TABLES

  • TABLE 1: SPEECH ANALYTICS MARKET SIZE AND GROWTH, 2013-2020 (USD BILLION)
  • TABLE 2: SPEECH ANALYTICS MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
  • TABLE 3: SPEECH ANALYTICS SOLUTIONS MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
  • TABLE 4: SPEECH ANALYTICS SOLUTIONS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 5: SPEECH ENGINE: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 6: INDEXING, ANALYSIS, AND QUERY TOOLS: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 7: DASHBOARD AND REPORTING TOOLS: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 8: SPEECH ANALYTICS SERVICES MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
  • TABLE 9: SPEECH ANALYTICS SERVICES MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 10: PROFESSIONAL SERVICES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 11: MANAGED SERVICES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 12: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2013-2020 (USD MILLION)
  • TABLE 13: ON-PREMISES: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2013-2020 (USD MILLION)
  • TABLE 14: ON-PREMISES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 15: CLOUD: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2013-2020 (USD MILLION)
  • TABLE 16: CLOUD: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 17: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2013-2020 (USD MILLION)
  • TABLE 18: SMALL AND MEDIUM ENTERPRISES: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION)
  • TABLE 19: SMALL AND MEDIUM ENTERPRISES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 20: LARGE ENTERPRISES: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION)
  • TABLE 21: LARGE ENTERPRISE: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 22: SPEECH ANALYTICS MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION)
  • TABLE 23: BFSI: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 24: TELECOMMUNICATION AND IT: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 25: RETAIL AND CONSUMER GOODS: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 26: HEALTHCARE AND LIFE SCIENCES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 27: MEDIA AND ENTERTAINMENT: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 28: GOVERNMENT, PUBLIC SECTOR, AND UTILITIES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 29: TRAVEL AND HOSPITALITY: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 30: OTHERS: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 31: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 32: NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
  • TABLE 33: NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION)
  • TABLE 34: NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION)
  • TABLE 35: NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2013-2020 (USD MILLION)
  • TABLE 36: NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2013-2020 (USD MILLION)
  • TABLE 37: NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION)
  • TABLE 38: EUROPE: SPEECH ANALYTICS MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
  • TABLE 39: EUROPE: SPEECH ANALYTICS MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION)
  • TABLE 40: EUROPE: SPEECH ANALYTICS MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION)
  • TABLE 41: EUROPE: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2013-2020 (USD MILLION)
  • TABLE 42: EUROPE: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2013-2020 (USD MILLION)
  • TABLE 43: EUROPE: SPEECH ANALYTICS MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION)
  • TABLE 44: ASIA-PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
  • TABLE 45: ASIA-PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION)
  • TABLE 46: ASIA-PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION)
  • TABLE 47: ASIA-PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2013-2020 (USD MILLION)
  • TABLE 48: ASIA-PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2013-2020 (USD MILLION)
  • TABLE 49: ASIA-PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION)
  • TABLE 50: MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
  • TABLE 51: MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION)
  • TABLE 52: MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION)
  • TABLE 53: MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2013-2020 (USD MILLION)
  • TABLE 54: MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2013-2020 (USD MILLION)
  • TABLE 55: MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION)
  • TABLE 56: LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
  • TABLE 57: LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION)
  • TABLE 58: LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION)
  • TABLE 59: LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2013-2020 (USD MILLION)
  • TABLE 60: LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2013-2020 (USD MILLION)
  • TABLE 61: LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION)
  • TABLE 62: AGREEMENTS, PARTNERSHIPS, AND COLLABORATIONS, 2013-2016
  • TABLE 63: NEW PRODUCT DEVELOPMENTS, 2013-2016
  • TABLE 64: MERGERS AND ACQUISITIONS, 2013-2016
  • TABLE 65: EXPANSIONS, 2013-2016
  • TABLE 66: VENTURE CAPITAL FUNDING, 2013-2016

LIST OF FIGURES

  • FIGURE 1: GLOBAL SPEECH ANALYTICS MARKET: RESEARCH DESIGN
  • FIGURE 2: BREAKDOWN OF PRIMARIES: BY COMPANY TYPE, DESIGNATION, AND REGION
  • FIGURE 3: MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
  • FIGURE 4: MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
  • FIGURE 5: MARKET BREAKDOWN AND DATA TRIANGULATION
  • FIGURE 6: ASSUMPTIONS
  • FIGURE 7: LIMITATIONS
  • FIGURE 8: DASHBOARD AND REPORTING TOOLS SEGMENT IS EXPECTED TO GROW AT THE HIGHEST RATE DURING THE FORECAST PERIOD
  • FIGURE 9: THE ADOPTION OF SPEECH ANALYTICS IS EXPECTED TO GROW AT THE HIGHEST RATE IN SMALL AND MEDIUM ENTERPRISES
  • FIGURE 10: CLOUD-BASED SPEECH ANALYTICS SOLUTIONS SEGMENT IS EXPECTED TO GROW AT A HIGH CAGR DURING THE FORECAST PERIOD
  • FIGURE 11: NORTH AMERICA IS EXPECTED TO LEAD THE SPEECH ANALYTICS MARKET IN 2015
  • FIGURE 12: SPEECH ANALYTICS SOLUTIONS ARE EXPECTED TO GAIN TRACTION DURING THE FORECAST PERIOD
  • FIGURE 13: SPEECH ANALYTICS SERVICES ARE EXPECTED TO WITNESS THE HIGHEST GROWTH RATE DURING THE FORECAST PERIOD
  • FIGURE 14: ON-PREMISES CONTRIBUTES THE LARGEST MARKET SHARE AMONG THE DEPLOYMENT TYPES
  • FIGURE 15: TELECOMMUNICATION AND IT BY VERTICAL AND NORTH AMERICA BY REGION ARE EXPECTED TO ACCOUNT FOR THE HIGHEST SHARE.
  • FIGURE 16: SPEECH ANALYTICS REGIONAL LIFECYCLE: ASIA-PACIFIC EXHIBITS HIGH POTENTIAL GROWTH DURING THE FORECAST PERIOD
  • FIGURE 17: SPEECH ANALYTICS MARKET: EVOLUTION
  • FIGURE 18: SPEECH ANALYTICS MARKET SEGMENTATION: BY SOLUTION
  • FIGURE 19: SPEECH ANALYTICS MARKET SEGMENTATION: BY SERVICE
  • FIGURE 20: SPEECH ANALYTICS MARKET SEGMENTATION: BY DEPLOYMENT TYPE
  • FIGURE 21: SPEECH ANALYTICS MARKET SEGMENTATION: BY ORGANIZATION SIZE
  • FIGURE 22: SPEECH ANALYTICS MARKET SEGMENTATION: BY VERTICAL
  • FIGURE 23: SPEECH ANALYTICS MARKET SEGMENTATION: BY REGION
  • FIGURE 24: SPEECH ANALYTICS MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
  • FIGURE 25: SPEECH ANALYTICS MARKET: VALUE CHAIN
  • FIGURE 26: STRATEGIC BENCHMARKING
  • FIGURE 27: SPEECH ANALYTICS MARKET GAINING TRACTION DUE TO INCREASING CONTACT CENTERS AND NEED FOR CUSTOMER MANAGEMENT
  • FIGURE 28: NEED FOR COST-EFFECTIVE SOLUTIONS WILL DRIVE CLOUD DEPLOYMENT MODEL IN THE ORGANIZATIONS
  • FIGURE 29: BETTER COST OPTIMIZATION ON THE ASSETS AND REQUIREMENTS DRIVING SME TO ADOPT SPEECH ANALYTICS SOLUTIONS
  • FIGURE 30: HIGHER RATE OF ADOPTION OF SPEECH ANALYTICS IN HEALTHCARE AND LIFE SCIENCES VERTICAL
  • FIGURE 31: NORTH AMERICA IS EXPECTED TO DOMINATE THE MARKET WITH A MAJOR PRESENCE OF SOLUTION VENDORS
  • FIGURE 32: LATIN AMERICA IS EXPECTED TO EXHIBIT THE HIGHEST GROWTH RATE DUE TO THE HUGE INVESTMENTS BY THE MARKET PLAYERS IN THE REGION
  • FIGURE 33: NORTH AMERICA MARKET SNAPSHOT
  • FIGURE 34: ASIA-PACIFIC MARKET SNAPSHOT
  • FIGURE 35: COMPANIES ADOPTED PARTNERSHIPS AND AGREEMENTS AS THE KEY GROWTH STRATEGIES DURING 2013-2016
  • FIGURE 36: MARKET EVALUATION FRAMEWORK
  • FIGURE 37: BATTLE FOR MARKET SHARE: PARTNERSHIP AND AGREEMENT HAS BEEN THE KEY GROWTH STRATEGY FOR COMPANIES
  • FIGURE 38: GEOGRAPHIC REVENUE MIX OF 5 MARKET PLAYERS
  • FIGURE 39: INTERACTIVE INTELLIGENCE GROUP, INC.: COMPANY SNAPSHOT
  • FIGURE 40: INTERACTIVE INTELLIGENCE GROUP, INC.: SWOT ANALYSIS
  • FIGURE 41: NICE SYSTEMS LTD.: COMPANY SNAPSHOT
  • FIGURE 42: NICE SYSTEMS LTD.: SWOT ANALYSIS
  • FIGURE 43: VERINT SYSTEMS: COMPANY SNAPSHOT
  • FIGURE 44: VERINT SYSTEMS: SWOT ANALYSIS
  • FIGURE 45: AVAYA, INC.: COMPANY SNAPSHOT
  • FIGURE 46: AVAYA, INC.: SWOT ANALYSIS
  • FIGURE 47: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.: SWOT ANALYSIS
  • FIGURE 48: HEWLETT-PACKARD ENTERPRISE: COMPANY SNAPSHOT
  • FIGURE 49: INCONTACT, INC.: COMPANY SNAPSHOT
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