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市場調查報告書

全球顧客關係管理(CRM)·社群CRM市場上進步·預測及分析

Social Customer Relationship Management (CRM) Market by Solution (Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement, Social Middleware), by Deployment (Hosted, On Premise) - Global Forecasts to 2019

出版商 MarketsandMarkets 商品編碼 273323
出版日期 內容資訊 英文 145 Pages
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全球顧客關係管理(CRM)·社群CRM市場上進步·預測及分析 Social Customer Relationship Management (CRM) Market by Solution (Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement, Social Middleware), by Deployment (Hosted, On Premise) - Global Forecasts to 2019
出版日期: 2015年01月16日 內容資訊: 英文 145 Pages
簡介

本報告提供全球顧客關係管理(CRM)·社群CRM市場相關資料,應用,引進類型,解決方案,最終消費者及地區別分析,競爭情形及並彙整主要企業簡介等,為您概述為以下內容。

第1章 簡介

第2章 摘要整理

第3章 市場生態系統·動態

  • 市場生態系統
  • 市場動態
    • 促進因素
    • 阻礙要素·課題
    • 機會
    • 時間影響分析

第4章 顧客關係管理(CRM)市場規模與預測:不同應用領域

  • 概要·簡介
  • 客戶服務·支援
    • 概要
    • 市場規模與預測:各地區
    • 市場規模與預測:各產業
    • 市場規模與預測:引進別
  • 行銷
    • 概要
    • 市場規模與預測:各地區
    • 市場規模與預測:各產業
    • 市場規模與預測:引進別
  • 銷售
    • 概要
    • 市場規模與預測:各地區
    • 市場規模與預測:各產業
    • 市場規模與預測:引進別
  • 其他應用(創新·合作·客戶經驗)
    • 概要
    • 市場規模與預測:各地區
    • 市場規模與預測:各產業
    • 市場規模與預測:引進別

第5章 CRM·社群CRM市場規模與預測:各引進類型

  • 概要·簡介
  • 主機
    • 概要
    • 市場規模與預測:各地區-CRM
    • 市場規模與預測:各產業-CRM
    • 市場規模與預測:各地區-社群CRM
    • 市場規模與預測:各產業-社群CRM
  • 即飲
    • 概要
    • 市場規模與預測:各地區-CRM
    • 市場規模與預測:各產業-CRM
    • 市場規模與預測:各地區-社群CRM
    • 市場規模與預測:各產業-社群CRM
  • 混合型
    • 概要
    • 市場規模與預測:各地區-CRM
    • 市場規模與預測:各產業-CRM
    • 市場規模與預測:各地區-社群CRM
    • 市場規模與預測:各產業-社群CRM

第6章 社群CRM市場規模與預測:各解決方案

  • 概要·簡介
  • 社群監測·社群聽力
    • 概要
    • 市場規模與預測:各地區
  • 社群藍圖
    • 概要
    • 市場規模與預測:各地區
  • 社群中介軟體
    • 概要
    • 市場規模與預測:各地區
  • 社群經營管理
    • 概要
    • 市場規模與預測:各地區
  • Social Measurement
    • 概要
    • 市場規模與預測:各地區

第7章 社群CRM:市場規模與預測-各最終消費者

  • 市場分析:不同產業市場
    • 概要·簡介
    • 學問機關·政府
    • 汽車·運輸·物流
    • 銀行·金融服務·保險(BFSI)
    • 消費品·零售
    • 能源·電力·公共事業
    • 醫療
    • 石油·天然氣
    • 通訊·資訊科技
  • 市場分析:不同企業規模
    • 概要·簡介
    • 中小企業(SMB)
    • 企業

第8章 社群CRM:市場規模與預測-各地區

  • 概要·簡介
  • 北美
    • 概要
    • 市場規模與預測:各解決方案
  • 歐洲
    • 概要
    • 市場規模與預測:各解決方案
  • 亞太地區
    • 概要
    • 市場規模與預測:各解決方案
  • 中東·非洲
    • 概要
    • 市場規模與預測:各解決方案
  • 南美
    • 概要
    • 市場規模與預測:各解決方案

第9章 CRM·社群CRM:市場分析與趨勢·洞察

  • 市場發展
  • 市場進入與趨勢

第10章 CRM·社群CRM:競爭情形

  • 投資組合比較
  • 創業基金資金分析
  • M&A
  • 社群近網控制區

第11章 企業簡介

圖表清單

目錄
Product Code: TC 3010

Advancements in Social CRM have made it faster, reachable and have also brought in vital information on business analytics. Enterprises are adopting social CRM as an additional channel in the overall CRM software solutions. Social CRM refers to a social layer on top of tradition CRM software solutions; these solutions provide enterprises with several advantages including increased transparency, better communication of business ideas and information, flexibility and performance. Major forces driving this market are the rising focus on customer engagement, emerging SMEs, social platforms and the recognition of sharing ideas on a real time basis. Enterprises are coming up with solutions for Social Monitoring, Social Listening, Social Middleware, Social Management and Social Measurement for providing the best in class customer experience to the customers. Today, CRM is not limited only for increasing sales and improving marketing activities, but to bring in more customer engagement with the enterprises.

There is a surging need for enterprises to opt for solutions such as Social Monitoring, Social Listening, Social Middleware, Social Management and Social Measurement for increasing customer engagements. The North American market is expected to lead the market share for social CRM. In the longer term, the Asia Pacific market is expected to have increased social CRM adoption. This is largely due to the fact that SMEs in the region are growing at a rapid rate.

Cloud adoption among enterprises is also forcing CRM solution providers to opt for hosted deployments for software across various verticals. While the recent rush was along verticals such as financial services, insurance, telecom and retail, the future is going to be positive for other verticals as well. The increase in market share of hosted CRM is directly credited to the increase in its value proposition.

The overall global social CRM market is expected be $2.22 billion in 2014 and forecasted to be $17.92 billion by 2019 with a compound annual growth rate (CAGR) of 51.9% for 2014 to 2019.

Table of Contents

1 Introduction

  • 1.1. Research Overview
    • 1.1.1. Purpose And Scope
    • 1.1.2. Report Description
    • 1.1.3. Key Take-Aways
  • 1.2. Research Methodology
    • 1.2.1. Secondary And Primary Research
    • 1.2.2. Data Triangulation And Forecasting
    • 1.2.3. Forecast Assumptions
  • 1.3. Market Overview
    • 1.3.1. Markets Covered
    • 1.3.2. Segment Definitions
    • 1.3.3. Industry Trends
      • 1.3.3.1. Social Media Integration Across CRM Software
      • 1.3.3.2. Emerging SMBS
      • 1.3.3.3. Hosted CRM Software Gaining Increased Adoption

2. Executive Summary

  • 2.1. Abstract
  • 2.2. Overall Market Size - CRM
  • 2.3. Overall Market Size - Social CRM

3. Market Ecosystem And Dynamics

  • 3.1. Market Ecosystem
    • 3.1.1. Mapping Trends
    • 3.1.2. Market Players And Roles
  • 3.2. Market Dynamics
    • 3.2.1. Drivers
      • 3.2.1.1. Focus On Customer Engagement
      • 3.2.1.2. Emerging SMES
      • 3.2.1.3. Simplicity Of CRM Products And Services
    • 3.2.2. Restraints And Challenges
      • 3.2.2.1. Security And Privacy
      • 3.2.2.2. Enterprise Readiness
    • 3.2.3. Opportunities
      • 3.2.3.1. Solutions For Business Specific Problems
      • 3.2.3.2. Bring Your Own Device (BYOD) Ecosystem
    • 3.2.4. Time Impact Analysis Of Dynamics

4. Customer Relationship Management Market Size And Forecast By Application

  • 4.1. Overview And Introduction
  • 4.2. Customer Service And Support
    • 4.2.1. Overview
    • 4.2.2. Market Size And Forecast By Region
    • 4.2.3. Market Size And Forecast By Vertical
    • 4.2.4. Market Size And Forecast By Deployment
  • 4.3. Marketing
    • 4.3.1. Overview
    • 4.3.2. Market Size And Forecast By Region
    • 4.3.3. Market Size And Forecast By Vertical
    • 4.3.4. Market Size And Forecast By Deployment
  • 4.4. Sales
    • 4.4.1. Overview
    • 4.4.2. Market Size And Forecast By Region
    • 4.4.3. Market Size And Forecast By Vertical
    • 4.4.4. Market Size And Forecast By Deployment
  • 4.5. Other Applications (Innovations, Collaboration, Customer Experience)
    • 4.5.1. Overview
    • 4.5.2. Market Size And Forecast By Region
    • 4.5.3. Market Size And Forecast By Vertical
    • 4.5.4. Market Size And Forecast By Deployment

5. CRM And Social Customer Relationship Management Market Size And Forecast By Deployment Types

  • 5.1. Overview And Introduction
  • 5.2. Hosted
    • 5.2.1. Overview
    • 5.2.2. Market Size And Forecast By Region- CRM
    • 5.2.3. Market Size And Forecast By Vertical - CRM
    • 5.2.4. Market Size And Forecast By Region - Social CRM
    • 5.2.5. Market Size And Forecast By Vertical- Social CRM
  • 5.3. On-Premise
    • 5.3.1. Overview
    • 5.3.2. Market Size And Forecast By Region - Customer Relationship Management
    • 5.3.3. Market Size And Forecast By Vertical - Customer Relationship Management
    • 5.3.4. Market Size And Forecast By Region - Social Customer Relationship Management
    • 5.3.5. Market Size And Forecast By Vertical - Social Customer Relationship Management
  • 5.4. Hybrid
    • 5.4.1. Overview
    • 5.4.2. Market Size And Forecast By Region - Customer Relationship Management
    • 5.4.3. Market Size And Forecast By Vertical - Customer Relationship Management
    • 5.4.4. Market Size And Forecast By Region - Social Customer Relationship Management
    • 5.4.5. Market Size And Forecast By Vertical - Social Customer Relationship Management

6. Social Customer Relationship Management Market Size And Forecast By Solutions

  • 6.1. Overview And Introduction
  • 6.2. Social Monitoring And Social Listening
    • 6.2.1. Overview
    • 6.2.2. Market Size And Forecast By Region
  • 6.3. Social Mapping
    • 6.3.1. Overview
    • 6.3.2. Market Size And Forecast By Region
  • 6.4. Social Middleware
    • 6.4.1. Overview
    • 6.4.2. Market Size And Forecast By Region
  • 6.5. Social Management
    • 6.5.1. Overview
    • 6.5.2. Market Size And Forecast By Region
  • 6.6. Social Measurement
    • 6.6.1. Overview
    • 6.6.2. Market Size And Forecast By Region

7. Social CRM: Market Size And Forecast By End-Users

  • 7.1. Market Analysis By Verticals
    • 7.1.1. Overview And Introduction
    • 7.1.2. Academia And Government
      • 7.1.2.1. Overview
      • 7.1.2.2. Market Size And Forecast By Deployment
    • 7.1.3. Automotive, Transportation And Logistics
      • 7.1.3.1. Overview
      • 7.1.3.2. Market Size And Forecast By Deployment
    • 7.1.4. Banking , Financial Services And Insurance (BFSI)
      • 7.1.4.1. Overview
      • 7.1.4.2. Market Size And Forecast By Deployment
    • 7.1.5. Consumer Goods And Retail
      • 7.1.5.1. Overview
      • 7.1.5.2. Market Size And Forecast By Deployment
    • 7.1.6. Energy, Power And Utilities
      • 7.1.6.1. Overview
      • 7.1.6.2. Market Size And Forecast By Deployment
    • 7.1.7. Healthcare
      • 7.1.7.1. Overview
      • 7.1.7.2. Market Size And Forecast By Deployment
    • 7.1.8. Oil And Gas
      • 7.1.8.1. Overview
      • 7.1.8.2. Market Size And Forecast By Deployment
    • 7.1.9. Telecom And It
      • 7.1.9.1. Overview
      • 7.1.9.2. Market Size And Forecast By Deployment
  • 7.2. Market Analysis By Company Size
    • 7.2.1. Overview And Introduction
    • 7.2.2. Small And Medium Businesses (SMB)
      • 7.2.2.1. Overview
      • 7.2.2.2. Market Size And Forecast By Region
    • 7.2.3. Enterprises
      • 7.2.3.1. Overview
      • 7.2.3.2. Market Size And Forecast By Region

8. Social CRM: Market Size And Forecast By Regions

  • 8.1. Overview And Introduction
    • 8.1.1. Parfait Charts
  • 8.2. North America
    • 8.2.1. Overview
    • 8.2.2. Market Size And Forecast By Solutions
  • 8.3. Europe
    • 8.3.1. Overview
    • 8.3.2. Market Size And Forecast By Solutions
  • 8.4. Asia-Pacific And Japan (APAC)
    • 8.4.1. Overview
    • 8.4.2. Market Size And Forecast By Solutions
  • 8.5. Middle East And Africa (MEA)
    • 8.5.1. Overview
    • 8.5.2. Market Size And Forecast By Solutions
  • 8.6. Latin America (LA)
    • 8.6.1. Overview
    • 8.6.2. Market Size And Forecast By Solutions

9. CRM And Social CRM: Market Analysis, Trends And Insights

  • 9.1. Market Evolution
    • 9.1.1. Market Uptake And Disruption
    • 9.1.2. Lifecycle And Chasm Plots
  • 9.2. Go To Market And Trends
    • 9.2.1. Go To Market Strategy
    • 9.2.2. Adoption Roadmaps

10. CRM And Social CRM: Competitive Landscape

  • 10.1. Portfolio Comparison
    • 10.1.1. Overview
    • 10.1.2. Product Category Mapping
  • 10.2. Venture Capital (VC) Funding Analysis
    • 10.2.1. Overview
    • 10.2.2. Capital Funding Trends
  • 10.3. Mergers And Acquisitions (M&A)
  • 10.4. Social Reach
    • 10.4.1. Social Trends

11. Company Profiles (Mnm View, Overview, Products & Services, Financials, Swot And Strategy & Analyst Insights)*

  • 11.1. Acquia
  • 11.2. Amdocs
  • 11.3. IBM
  • 11.4. Jive Software
  • 11.5. Lithium
  • 11.6. Microsoft
  • 11.7. Netsuite
  • 11.8. Nimble
  • 11.9. Oracle
  • 11.10. Pegasystems
  • 11.11. Ramco Systems
  • 11.12. SAGE
  • 11.13. Salesforce
  • 11.14. SAP
  • 11.15. Sugarcrm
  • 11.16. Key Innovators
    • 11.16.1. Allegiance
    • 11.16.2. Contactually
    • 11.16.3. ITC Infotech
    • 11.16.4. Nearstream
    • 11.16.5. Nextprinciples
    • 11.16.6. Tracx

List Of Tables

  • Table 1: Forecast Assumptions
  • Table 2: Overall Customer Relationship Management Market Size, 2013 - 2018 ($Billion)
  • Table 3: Overall Social CRM Market Size, 2013 - 2018 ($Billion)
  • Table 4: Time Impact Analysis Of Dynamics
  • Table 5: Customer Relationship ManagementMarket Size, By Application, 2013 - 2018 ($Billion)
  • Table 6: Customer Relationship ManagementMarket Size, By Application, By Proportion,2013 - 2018 (Y-O-Y %)
  • Table 7: Customer Relationship ManagementMarket Size, By Application, 2013 - 2018 (Y-O-Y %)
  • Table 8: Customer Relationship ManagementMarket Size, By Customer Service And Support,By Region, 2013 - 2018 ($Million)
  • Table 9: Customer Relationship ManagementMarket Size, By Customer Service And Support,By Vertical, 2013 - 2018 ($Million)
  • Table 10: Customer Relationship ManagementMarket Size, By Customer Service And Support,By Vertical, 2013 - 2018 (Y-O-Y %)
  • Table 11: Customer Relationship ManagementMarket Size, By Customer Service And Support,By Deployment, 2013 - 2018 ($Billion)
  • Table 12: Customer Relationship ManagementMarket Size, By Customer Service And Support,By Deployment, 2013 - 2018 (Y-O-Y %)
  • Table 13: CRM Market Size, By Marketing, By Region,2013 - 2018 ($Million)
  • Table 14: CRM Market Size, By Marketing, By Region,2013 - 2018 (Y-O-Y %)
  • Table 15: CRM Market Size, By Marketing, By Vertical,2013 - 2018 ($Million)
  • Table 16: CRM Market Size, By Marketing, By Vertical,2013 - 2018 (Y-O-Y %)
  • Table 17: CRM Market Size, By Marketing, By Deployment,2013 - 2018 ($Billion)
  • Table 18: CRM Market Size, By Marketing, By Deployment,2013 - 2018 (Y-O-Y %)
  • Table 19: CRM Market Size, By Sales, By Region, 2013 - 2018 ($Million)
  • Table 20: CRM Market Size, By Sales, By Region, 2013 - 2018 (Y-O-Y %)
  • Table 21: CRM Market Size, By Sales, By Vertical, 2013 - 2018 ($Million)
  • Table 22: CRM Market Size, By Sales, By Vertical, 2013 - 2018 (Y-O-Y %)
  • Table 23: CRM Market Size, By Sales, By Deployment,2013 - 2018 ($Billion)
  • Table 24: CRM Market Size, By Sales, By Deployment,2013 - 2018 (Y-O-Y %)
  • Table 25: CRM Market Size, By Other Applications,2013 - 2018 ($Billion)
  • Table 26: CRM Market Size, By Other Applications, 2013 - 2018 (Y-O-Y %)
  • Table 27: CRM Market Size, By Other Applications, By Region,2013 - 2018 ($Million)
  • Table 28: CRM Market Size, By Other Applications, By Region,2013 - 2018 (Y-O-Y %)
  • Table 29: CRM Market Size, By Other Applications, By Vertical,2013 - 2018 ($Million)
  • Table 30: CRM Market Size, By Other Applications, By Vertical,2013 - 2018 (Y-O-Y %)
  • Table 31: CRM Market Revenue By Other Applications, By Deployment, 2013 - 2018 ($Billion)
  • Table 32: CRM Market Size, By Other Applications, By Deployment,2013 - 2018 (Y-O-Y %)
  • Table 33: CRM Market Size, By Type Of Deployment, 2013 - 2018 ($Billion)
  • Table 34: Social CRM Market Size, By Type Of Deployment,2013 - 2018 ($Billion)
  • Table 35: CRM Market Size, By Type Of Deployment, 2013 - 2018 (Y-O-Y %)
  • Table 36: Social CRM Market Size, By Type Of Deployment,2013 - 2018 (Y-O-Y %)
  • Table 37: CRM Market Size, By Hosted, By Region,2013 - 2018 ($Million)
  • Table 38: CRM Market Size, By Hosted, By Region, 2013 - 2018 (Y-O-Y %)
  • Table 39: CRM Market Size, By Hosted, By Vertical,2013 - 2018 ($Million)
  • Table 40: CRM Market Size, By Hosted, By Vertical, 2013 - 2018 (Y-O-Y %)
  • Table 41: Social CRM Market Size, By Hosted, By Region,2013 - 2018 ($Million)
  • Table 42: Social CRM Market Size, By Hosted, By Region,2013 - 2018 (Y-O-Y %)
  • Table 43: Social CRM Market Size, By Hosted, By Vertical,2013 - 2018 ($Million)
  • Table 44: Social CRM Market Size, By Hosted, By Vertical,2013 - 2018 (Y-O-Y %)
  • Table 45: CRM Market Size, By On-Premise, By Region,2013 - 2018 ($Million)
  • Table 46: CRM Market Size, By On-Premise, By Region,2013 - 2018 (Y-O-Y %)
  • Table 47: CRM Market Size, By On-Premise, By Vertical,2013 - 2018 ($Million)
  • Table 48: CRM Market Size, By On-Premise, By Vertical,2013 - 2018 (Y-O-Y %)
  • Table 49: Social CRM Market Size, By On-Premise, By Region,2013 - 2018 ($Million)
  • Table 50: Social CRM Market Size, By On-Premise, By Region,2013 - 2018 (Y-O-Y %)
  • Table 51: Social CRM Market Size, By On-Premise, By Vertical,2013 - 2018 ($Million)
  • Table 52: Social CRM Market Size, By On-Premise, By Vertical,2013 - 2018 (Y-O-Y %)
  • Table 53: CRM Market Size, By Hybrid, By Region, 2013 - 2018 ($Million)
  • Table 54: CRM Market Size, By Hybrid, By Region, 2013 - 2018 (Y-O-Y %)
  • Table 55: CRM Market Size, By Hybrid, By Vertical, 2013 - 2018 ($Million)
  • Table 56: CRM Market Size, By Hybrid, By Vertical, 2013 - 2018 (Y-O-Y %)
  • Table 57: Social CRM Market Size, By Hybrid, By Region,2013 - 2018 ($Million)
  • Table 58: Social CRM Market Size, By Hybrid, By Region,2013 - 2018 (Y-O-Y %)
  • Table 59: Social CRM Market Size, By Hybrid, By Vertical,2013 - 2018 ($Million)
  • Table 60: Social CRM Market Size, By Hybrid, By Vertical,2013 - 2018 (Y-O-Y %)
  • Table 61: Social CRM Market Size, By Solutions, 2013 - 2018 ($Million)
  • Table 62: Social CRM Market Size, By Solutions, By Proportion,2013 - 2018 (%)
  • Table 63: Social CRM Market Size, By Software Solutions,2013 - 2018 (Y-O-Y %)
  • Table 64: Social CRM Market Size, By Social Monitoring And Social Listening, By Region, 2013 - 2018 ($Million)
  • Table 65: Social CRM Market Size, By Social Monitoring And Social Listening, By Region, 2013 - 2018 (Y-O-Y %)
  • Table 66: Social CRM Market Size, By Social Mapping, By Region,2013 - 2018 ($Million)
  • Table 67: Social CRM Market Size, By Social Mapping, By Region,2013 - 2018 (Y-O-Y %)
  • Table 68: Social CRM Market Size, By Social Middleware,By Region, 2013 - 2018 ($Million)
  • Table 69: Social CRM Market Revenue By Social Middleware, By Region, 2013 - 2018 (Y-0-Y %)
  • Table 70: Social CRM Market Revenue By Social Management, By Region, 2013 - 2018 ($Million)
  • Table 71: Social CRM Market Size, By Social Management, By Region, 2013 - 2018 (Y-O-Y %)
  • Table 72: Social CRM Market Size, By Social Measurement, By Region, 2013 - 2018 ($Million)
  • Table 73: Social CRM Market Size, By Social Measurement, By Region, 2013 - 2018 (Y-O-Y %)
  • Table 74: Social CRM Market Size, By Verticals, 2013 - 2018 ($Million)
  • Table 75: Social CRM Market Size, By Verticals, By Proportion,2013 - 2018 (%)
  • Table 76: Social CRM Market Size, By Verticals, 2013 - 2018 (Y-O-Y %)
  • Table 77: Social CRM Market Revenue By Academia And Government,By Deployment, 2013 - 2018 ($Million)
  • Table 78: Social CRM Market Revenue By Academia And Government,By Deployment, 2013 - 2018 (Y-O-Y %)
  • Table 79: Social CRM Market Size, By Automotive, Transportation And Logistics, By Deployment, 2013 - 2018 ($Million)
  • Table 80: Social CRM Market Size, By Automotive, Transportation And Logistics, By Deployment, 2013 - 2018 (Y-O-Y %)
  • Table 81: Social CRM Market Revenue By BFSI, By Deployment,2013 - 2018 ($Million)
  • Table 82: Social CRM Market Revenue By BFSI, By Deployment,2013 - 2018 (Y-O-Y %)
  • Table 83: Social CRM Market Size, By Consumer Goods And Retail,By Deployment, 2013 - 2018 ($Million)
  • Table 84: Social CRM Market Size, By Consumer Goods And Retail,By Deployment, 2013 - 2018 (Y-O-Y %)
  • Table 85: Social CRM Market Size, By Energy, Power And Utilities,By Deployment, 2013 - 2018 ($Million)
  • Table 86: Social CRM Market Size, By Energy, Power And Utilities,By Deployment, 2013 - 2018 (Y-O-Y %)
  • Table 87: Social CRM Market Size, By Healthcare, By Deployment,2013 - 2018 ($Million)
  • Table 88: Social CRM Market Size, By Healthcare, By Deployment,2013 - 2018 (Y-O-Y %)
  • Table 89: Social CRM Market Size, By Oil And Gas, By Deployment,2013 - 2018 ($Million)
  • Table 90: Social CRM Market Size, By Oil And Gas, By Deployment,2013 - 2018 (Y-O-Y %)
  • Table 91: Social CRM Market Size, By Telecom And It, By Deployment, 2013 - 2018 ($Million)
  • Table 92: Social CRM Market Size, By Telecom And It, By Deployment, 2013 - 2018 (Y-O-Y %)
  • Table 93: Social CRM Market Size, By Company Size,2013 - 2018 ($Million)
  • Table 94: Social CRM Market Revenue By Company Size, By Proportion, 2013 - 2018 (%)
  • Table 95: Social CRM Market Size, By Company Size, 2013 - 2018 (Y-O-Y %)
  • Table 96: Social CRM Market Revenue By SMB, By Region,2013 - 2018 ($Million)
  • Table 97: Social CRM Market Size, By SMB, By Region,2013 - 2018 (Y-O-Y %)
  • Table 98: Social CRM Market Size, By Enterprise, By Region,2013 - 2018 ($Million)
  • Table 99: Social CRM Market Size, By Enterprise, By Region,2013 - 2018 (Y-O-Y %)
  • Table 100: Social CRM Market Size, By Regions, 2013 - 2018 ($Million)
  • Table 101: Social CRM Market Size, By Regions, By Proportion,2013 - 2018 (%)
  • Table 102: Social CRM Market Size, By Regions, 2013 - 2018 (Y-O-Y %)
  • Table 103: Social CRM Market Size, By North America, By Solutions,2013 - 2018 ($Million)
  • Table 104: Social CRM Market Size, By North America, By Solutions,2013 - 2018 (Y-O-Y %)
  • Table 105: Social CRM Market Size, By Europe, By Solutions,2013 - 2018 ($Million)
  • Table 106: Social CRM Market Size, By Europe, By Solutions,2013 - 2018 (Y-O-Y %)
  • Table 107: Social CRM Market Size, By APAC, By Solutions,2013 - 2018 ($Million)
  • Table 108: Social CRM Market Size, By APAC, By Solutions,2013 - 2018 (Y-O-Y %)
  • Table 109: Social CRM Market Size, By Mea, By Solutions,2013 - 2018 ($Million)
  • Table 110: Social CRM Market Size, By Mea, By Solutions,2013 - 2018 (Y-O-Y %)
  • Table 111: Social CRM Market Size, By Latin America, By Solutions,2013 - 2018 ($Million)
  • Table 112: Social CRM Market Size, By Latin America, By Solutions,2013 - 2018 (Y-O-Y %)
  • Table 113: CRM Market Venture Capital (VC) Funding
  • Table 114: CRM Market Mergers And Acquisitions (M&A)
  • Table 115: Amdocs: Revenue, 2011 - 2012 ($Million)
  • Table 116: Amdocs: Revenue By Region, 2011 - 2012 ($Million)
  • Table 117: IBM: Revenue, 2011 - 2012 ($Million)
  • Table 118: IBM: Revenue By Segment, 2011 - 2012 ($Million)
  • Table 119: IBM: Revenue By Region, 2011 - 2012 ($Million)
  • Table 120: Jive Software: Revenue, 2011 - 2012 ($Million)
  • Table 121: Jive Software: Revenue By Segment, 2011 - 2012 ($Million)
  • Table 122: Microsoft: Revenue, 2011 - 2012 ($Million)
  • Table 123: Microsoft: Revenue By Segment, 2011 - 2012 ($Million)
  • Table 124: Microsoft: Revenue By Region, 2011 - 2012 ($Million)
  • Table 125: Netsuite: Revenue, 2011 - 2012 ($Million)
  • Table 126: Netsuite: Revenue By Segment, 2011 - 2012 ($Million)
  • Table 127: Netsuite: Revenue, By Region, 2011 - 2012 ($Million)
  • Table 128: Oracle: Revenue, 2011 - 2012 ($Million)
  • Table 129: Oracle: Revenue By Segment, 2011 - 2012 ($Million)
  • Table 130: Oracle: Revenue By Region, 2011 - 2012 ($Million)
  • Table 131: Pegasystems: Revenue, 2011 - 2012 ($Million)
  • Table 132: Ramco Systems: Revenue, 2011 - 2012 ($Million)
  • Table 133: Ramco Systems: Revenue By Region, 2012 ($Million)
  • Table 134: Sage: Revenue, 2011 - 2012 ($Million)
  • Table 135: Sage: Revenue By Business Unit Segment,2011 - 2012 ($Million)
  • Table 136: Sage: Revenue By Region, 2011 - 2012 ($Million)
  • Table 137: Salesforce: Revenue, 2011 - 2012 ($Million)
  • Table 138: Salesforce: Revenue By Business Unit Segment,2011 - 2012 ($Million)
  • Table 139: Salesforce: Revenue By Region, 2011 - 2012 ($Million)
  • Table 140: Sap: Revenue, 2011 - 2012 ($Million)
  • Table 141: Sap: Revenue By Business Unit Segment, 2011 - 2012 ($Million)
  • Table 142: Sap: Revenue By Region, 2011 - 2012 ($Million)

List Of Figures

  • Figure 1: Segment Definitions
  • Figure 2: Overall Customer Relationship Management Market Size,2013 - 2018 ($Billion)
  • Figure 3: Overall Social Customer Relationship Management Market Size, 2013 - 2018 ($Billion)
  • Figure 4: CRM And Social CRM Market Ecosystem
  • Figure 5: Market Players And Roles
  • Figure 6: CRM Market Size, By Application, 2013 - 2018 (Y-O-Y %)
  • Figure 7: CRM Market Size, By Customer Service And Support,By Vertical, 2013 - 2018 (Y-O-Y %)
  • Figure 8: CRM Market Size, By Customer Service And Support,By Deployment, 2013 - 2018 (Y-O-Y %)
  • Figure 9: CRM Market Size, By Marketing, By Region,2013 - 2018 (Y-O-Y %)
  • Figure 10: CRM Market Size, By Marketing, By Vertical,2013 - 2018 (Y-O-Y %)
  • Figure 11: CRM Market Size, By Marketing, By Deployment,2013 - 2018 (Y-O-Y %)
  • Figure 12: CRM Market Size, By Sales, By Region, 2013 - 2018 (Y-O-Y %)
  • Figure 13: CRM Market Size, By Sales, By Vertical, 2013 - 2018 (Y-O-Y %)
  • Figure 14: CRM Market Size, By Sales, By Deployment,2013 - 2018 (Y-O-Y %)
  • Figure 15: CRM Market Size, By Other Applications, 2013 - 2018 (Y-O-Y %)
  • Figure 16: CRM Market Size, By Other Applications, By Region,2013 - 2018 (Y-O-Y %)
  • Figure 17: CRM Market Size, By Other Applications, By Vertical,2013 - 2018 (Y-O-Y %)
  • Figure 18: CRM Market Size, By Other Applications, By Vertical,2013 - 2018 (Y-O-Y %)
  • Figure 19: CRM Market Size, By Type Of Deployment, 2013 - 2018 (Y-O-Y %)
  • Figure 20: Social CRM Market Size, By Type Of Deployment,2013 - 2018 (Y-O-Y %)
  • Figure 21: CRM Market Size, By Hosted, By Region, 2013 - 2018 (Y-O-Y %)
  • Figure 22: CRM Market Size, By Hosted, By Vertical, 2013 - 2018 (Y-O-Y %)
  • Figure 23: Social CRM Market Size, By Hosted, By Region,2013 - 2018 (Y-O-Y %)
  • Figure 24: Social CRM Market Size, By Hosted, By Vertical,2013 - 2018 (Y-O-Y %)
  • Figure 25: CRM Market Size, By On-Premise, By Region,2013 - 2018 (Y-O-Y %)
  • Figure 26: CRM Market Size, By On-Premise, By Vertical,2013 - 2018 (Y-O-Y %)
  • Figure 27: Social CRM Market Size, By On-Premise, By Region,2013 - 2018 (Y-O-Y %)
  • Figure 28: Social CRM Market Size, By On-Premise, By Vertical,2013 - 2018 (Y-O-Y %)
  • Figure 29: CRM Market Size, By Hybrid, By Region, 2013 - 2018 (Y-O-Y %)
  • Figure 30: CRM Market Size, By Hybrid, By Vertical, 2013 - 2018 (Y-O-Y %)
  • Figure 31: Social CRM Market Size, By Hybrid, By Region,2013 - 2018 (Y-O-Y %)
  • Figure 32: Social CRM Market Size, By Hybrid, By Vertical,2013 - 2018 (Y-O-Y %)
  • Figure 33: Social CRM Market Size, By Solutions, 2013 - 2018 (Y-O-Y %)
  • Figure 34: Social CRM Market Size, By Social Monitoring And Social Listening, By Region, 2013 - 2018 (Y-O-Y %)
  • Figure 35: Social CRM Market Size, By Social Mapping, By Region,2013 - 2018 (Y-O-Y %)
  • Figure 36: Social CRM Market Size, By Social Middleware, By Region, 2013 - 2018 (Y-0-Y %)
  • Figure 37: Social CRM Market Size, By Social Management, By Region, 2013 - 2018 (Y-O-Y %)
  • Figure 38: Social CRM Market Size, By Social Measurement, By Region, 2013 - 2018 (Y-O-Y %)
  • Figure 39: Social CRM Market Size, By Verticals, 2013 - 2018 (Y-O-Y %)
  • Figure 40: Social CRM Market Revenue By Academia And Government,By Deployment, 2013 - 2018 (Y-O-Y %)
  • Figure 41: Social CRM Market Size, By Automotive, Transportation And Logistics, By Deployment, 2013 - 2018 (Y-O-Y %)
  • Figure 42: Social CRM Market Revenue By BFSI, By Deployment,2013 - 2018 (Y-O-Y %)
  • Figure 43: Social CRM Market Size, By Consumer Goods And Retail,By Deployment, 2013 - 2018 (Y-O-Y %)
  • Figure 44: Social CRM Market Size, By Energy, Power And Utilities,By Deployment, 2013 - 2018 (Y-O-Y %)
  • Figure 45: Social CRM Market Size, By Healthcare, By Deployment,2013 - 2018 (Y-O-Y %)
  • Figure 46: Social CRM Market Size, By Oil And Gas, By Deployment,2013 - 2018 (Y-O-Y %)
  • Figure 47: Social CRM Market Size, By Telecom And It, By Deployment, 2013 - 2018 (Y-O-Y %)
  • Figure 48: Social CRM Market Size, By Company Size, 2013 - 2018 (Y-O-Y %)
  • Figure 49: Social CRM Market Size, By SMB, By Region,2013 - 2018 (Y-O-Y %)
  • Figure 50: Social CRM Market Size, By Enterprise, By Region,2013 - 2018 (Y-O-Y %)
  • Figure 51: Parfait Charts Of Social CRM Market Size, By Region,2013 - 2018 ($Billion)
  • Figure 52: Social CRM Market Size, By Regions, 2013 - 2018 (Y-O-Y %)
  • Figure 53: Social CRM Market Size, By North America, By Solutions,2013 - 2018 (Y-O-Y %)
  • Figure 54: Social CRM Market Size, By Europe, By Solutions,2013 - 2018 (Y-O-Y %)
  • Figure 55: Social CRM Market Size, By APAC, By Solutions,2013 - 2018 (Y-O-Y %)
  • Figure 56: Social CRM Market Size, By Mea, By Solutions,2013 - 2018 (Y-O-Y %)
  • Figure 57: Social CRM Market Size, By Latin America, By Solutions,2013 - 2018 (Y-O-Y %)
  • Figure 58: Evolution Of CRM Solutions
  • Figure 59: CRM Market Disruption
  • Figure 60: Social CRM Market Chasm Plot
  • Figure 61: Go To Market Strategy
  • Figure 62: Adoption Roadmaps
  • Figure 63: Portfolio Comparison
  • Figure 64: Social Trends
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