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市場調查報告書

UCaaS (統一雲端通信)的全球市場 - 至2021年的預測:語音通信,整合通訊,會議

Unified Communication as a Service (UCaaS) Market by Component (Telephony, Unified Messaging, Conferencing), Organization Size (Small, Medium, and Large), Industry (BFSI, Telecom & IT, Consumer Goods & Retail), and Region - Global Forecast to 2021

出版商 MarketsandMarkets 商品編碼 263672
出版日期 內容資訊 英文 146 Pages
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UCaaS (統一雲端通信)的全球市場 - 至2021年的預測:語音通信,整合通訊,會議 Unified Communication as a Service (UCaaS) Market by Component (Telephony, Unified Messaging, Conferencing), Organization Size (Small, Medium, and Large), Industry (BFSI, Telecom & IT, Consumer Goods & Retail), and Region - Global Forecast to 2021
出版日期: 2016年08月17日 內容資訊: 英文 146 Pages
簡介

全球UCaaS (Unified Communication as a Service)的市場規模,預計2016年達173億5000萬美元,2021年達286億9000萬美元和,以10.6%的年複合成長率 (CAGR) 擴大。全球各地的通訊基礎設施需求擴大,及通訊功能掌握法從「自家公司保有的東西」轉換成「從外部導入的服務」,非資本成本 (OPEX) 使用而當作運用費用 (OPEX) 處理的潮流等,成為UCaaS市場很大的推動因素。還有UCaaS可從跨國無間斷的服務發展,尤其使大企業需求成長。

本報告提供全球UCaaS (統一雲端通信) 市場相關調查,市場整體結構市場收益額預測,各零組件 (結構要素) 、各企業規模、各行業及各地區詳細趨勢,市場競爭的狀態,今後的技術開發、市場發展的方向性,主要企業簡介等分析。

第1章 簡介

第2章 分析方法

第3章 摘要整理

第4章 重要考察

第5章 UCaaS的全球市場:概要

  • 簡介
  • 市場歷史沿革
  • 市場明細
  • 市場動態
    • 推動因素
      • 比其他的通訊工具相對地低的持有成本
      • 終端用戶的「利用回數制收費」模式
      • 中小企業的UCaaS需求增加
      • 由於整合的強化而改善實用性
      • 行動與BYOD (使用私人設備)的普及趨勢
      • 持續性服務支援
    • 阻礙因素
      • 在安全方面的問題:UCaaS市場障礙
      • 在部分地區的雲端UC的認知度
    • 市場機會
      • 使用了新技術,移動中的通訊手法
      • 未開發的/未充分開發的市場
      • 大企業的興趣增加
    • 課題
      • 替換傳統通訊手段為UC的困難
      • 貧乏的IT基礎設施:對UC來說的大課題

第6章 UCaaS的全球市場:產業趨勢

  • 簡介
  • UCaaS市場價值鏈
  • 生態系統
  • 大供應商的生態系統

第7章 UCaaS的全球市場:各零件分析

  • 簡介
  • 語音通信
  • 整合通訊 (UM)
  • 會議
  • 合作用平台/應用

第8章 UCaaS的全球市場:各企業規模分析

  • 簡介
  • 小企業
  • 中企業
  • 企業 (一般企業)
  • 大企業

第9章 UCaaS的全球市場:各產業分析

  • 簡介
  • 銀行、金融服務、保險 (BFSI)
  • 通訊、IT
  • 日用品、零售業
  • 醫療
  • 公共機關、公共事業
  • 物流、運輸
  • 旅遊、飯店
  • 其他產業

第10章 UCaaS的全球市場:各地區的分析

  • 簡介
  • 北美
  • 歐洲
  • 亞太地區
  • 中東、非洲
  • 南美

第11章 競爭環境

  • 概要
  • 競爭情形與趨勢
    • 新產品的銷售
    • 產業聯盟、協定、產業合作
    • 企業合併、收購 (M&A)

第12章 企業簡介

  • 簡介
  • CISCO SYSTEMS, INC.
  • COMPUTER SCIENCES CORPORATION
  • BT GROUP
  • 8X8, INC.
  • WEST CORPORATION
  • MICROSOFT CORPORATION
  • VOSS SOLUTIONS
  • VERIZON COMMUNICATIONS, INC.
  • STAR2STAR COMMUNICATIONS
  • POLYCOM, INC.

第13章 附錄

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目錄
Product Code: TC 2477

"Growing trends of mobility and Bring Your Own Device (BYOD), shifting expense from CAPEX to OPEX and service deployment across the globe and growing importance of asset tracking are some of the drivers of the Unified Communication as a Service (UCaaS) market"

The UCaaS market size is estimated to grow from USD 17.35 billion in 2016 to USD 28.69 billion by 2021, at a Compound Annual Growth Rate (CAGR) of 10.6% due to the increasing need for communication infrastructure across the world. The UCaaS market is growing rapidly because of the increase in adoption of unified communication services, due to shifting of expenses from CAPEX to OPEX.

Enterprises are expected to gain prominent traction during the forecast period

The enterprises segment is expected to grow at the highest CAGR during the forecast period. UCaaS is ideal for large asset intensive companies that have large amounts of equipment, which require seamless communication across the globe. Enterprises are more receptive towards the deployment of unified communication services as they need to supervise the lifecycle activities of workforce in order to make the most of the return on investments.

North America is witnessing a high growth potential during the forecast period

North America is expected to account for the largest market share in 2016. With the increasing use of unified services in consumer goods & retail and logistic & transportation verticals in the U.S. and Canada, the UCaaS market in this region is set to grow at a rapid pace in the region. Driving force behind the growth of the UCaaS market is the digitization of businesses and adoption of cloud services by small, medium, and large enterprises.

In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with key industry personnel. The break-up profile of primary discussion participants is given below.

  • By Company Type: Tier-1 (35%), Tier-2 (40%), and Tier-3 (25%) companies
  • By Designation: C-level (40%), Directors (30%), and Others (30%)
  • By Region: North America (40%), APAC (25%), Europe (20%), and Rest of the World (15%)

The various key unified communication service providers profiled in the report are as follows:

  • 1. Cisco Systems
  • 2. Computer Science Corporation
  • 3. BT Group
  • 4. 8x8, Inc.
  • 5. West Corporation
  • 6. Microsoft Corporation
  • 7. Voss Solutions
  • 8. Verizon Communication
  • 9. Star2star Communications
  • 10. Polycom, Inc.

The report will help the market leaders/new entrants in UCaaS market in the following ways:

  • 1. This report segments the UCaaS market comprehensively and provides the closest approximations of the revenue numbers for the overall market and the subsegments across different services and regions.
  • 2. The report helps the stakeholders understand the pulse of the market and provides them information on key market drivers, restraints, challenges, and opportunities.
  • 3. This report will help the stakeholders to better understand the competitors and gain more insights to better their position in the business. The competitive landscape section includes competitor ecosystem, new product developments, partnerships, and mergers & acquisitions.

TABLE OF CONTENTS

1. INTRODUCTION

  • 1.1. OBJECTIVES OF THE STUDY
  • 1.2. MARKET DEFINITION
  • 1.3. MARKET SCOPE
    • 1.3.1. MARKETS COVERED
    • 1.3.2. YEARS CONSIDERED
  • 1.4. CURRENCY
  • 1.5. LIMIATIONS
  • 1.6. STAKEHOLDERS

2. RESEARCH METHODOLOGY

  • 2.1. RESEARCH DATA
  • 2.2. MARKET SIZE ESTIMATION
  • 2.3. MARKET BREAKDOWN AND DATA TRIANGULATION
  • 2.4. MARKET SHARE ESTIMATION
    • 2.4.1. KEY DATA TAKEN FROM SECONDARY SOURCES
    • 2.4.2. KEY DATA TAKEN FROM PRIMARY SOURCES
    • 2.4.3. KEY INDUSTRY INSIGHTS
  • 2.5. ASSUMPTIONS

3. EXECUTIVE SUMMARY

4. PREMIUM INSIGHTS

  • 4.1. ATTRACTIVE MARKET OPPORTUNITIES IN UNIFIED COMMUNICATION AS A SERVICE MARKET
  • 4.2. UNIFIED COMMUNICATION AS A SERVICE MARKET -BY COMPONENTS
  • 4.3. GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET
  • 4.4. UNIFIED COMMUNICATION AS A SERVICE MARKET, BY INDUSTRY
  • 4.5. UNIFIED COMMUNICATION AS A SERVICE MARKET, BY REGION
  • 4.6. LIFE CYCLE ANALYSIS, BY REGION, 2016

5. MARKET OVERVIEW

  • 5.1. INTRODUCTION
  • 5.2. EVOLUTION
  • 5.3. MARKET SEGMENTATION
  • 5.4. MARKET DYNAMICS
    • 5.4.1. DRIVERS
      • 5.4.1.1. Low cost of ownership as compared to other communications tools
      • 5.4.1.2. Pay-per-use model of charging the end-users
      • 5.4.1.3. Increasing SMBs demand for UCaaS
      • 5.4.1.4. Integration improvement increase usability
      • 5.4.1.5. Growing Trends towards mobility and BYOD
      • 5.4.1.6. Continuous service support
    • 5.4.2. RESTRAINTS
      • 5.4.2.1. Security issues are an obstacle for the UCaaS market
      • 5.4.2.2. Awareness of cloud UC in some geographical regions
    • 5.4.3. OPPORTUNITIES
      • 5.4.3.1. Communication on the move with new techniques
      • 5.4.3.2. Untapped or less explored markets
      • 5.4.3.3. Rising interest of big players
    • 5.4.4. CHALLENGES
      • 5.4.4.1. Difficult to replace traditional way of communication with unified communication
      • 5.4.4.2. Poor IT infrastructure is big challenge for UC

6. INDUSTRY TRENDS

  • 6.1. INTRODUCTION
  • 6.2. UNIFIED COMMUNICATION AS A SERVICE MARKET VALUE CHAIN
  • 6.3. ECOSYSTEM
  • 6.4. TOP VENDORS ECOSYSTEM

7. UNIFIED COMMUNICATION AS A SERVICE MARKET ANALYSIS, BY COMPONENT

  • 7.1. INTRODUCTION
  • 7.2. TELEPHONY
  • 7.3. UNIFIED MESSAGING
  • 7.4. CONFERENCING
  • 7.5. COLLABORATION PLATFORMS AND APPLICATION

8. UNIFIED COMMUNICATION AS A SERVICE MARKET ANALYSIS, BY ORGANIZATION SIZE

  • 8.1. INTRODUCTION
  • 8.2. SMALL BUSINESSES
  • 8.3. MEDIUM BUSINESSES
  • 8.4. ENTERPRISES
  • 8.5. LARGE ENTERPRISES

9. UNIFIED COMMUNICATION AS A SERVICE MARKET ANALYSIS, BY INDUSTRY

  • 9.1. INTRODUCTION
  • 9.2. BANKING, FINANCIAL SERVICE AND INSURANCE
  • 9.3. TELECOM AND IT
  • 9.4. CONSUMER GOODS AND RETAIL
  • 9.5. HEALTHCARE
  • 9.6. PUBLIC SECTOR AND UTILITIES
  • 9.7. LOGISTICS AND TRANSPORTATION
  • 9.8. TRAVEL AND HOSPITALITY
  • 9.9. OTHER INDUSTRIES

10. GEOGRAPHIC ANALYSIS

  • 10.1. INTRODUCTION
  • 10.2. NORTH AMERICA
  • 10.3. EUROPE
  • 10.4. ASIA-PACIFIC
  • 10.5. MIDDLE EAST AND AFRICA
  • 10.6. LATIN AMERICA

11. COMPETITIVE LANDSCAPE

  • 11.1. OVERVIEW
  • 11.2. COMPETITIVE SITUATION AND TRENDS
    • 11.2.1. NEW PRODUCT LAUNCHES
    • 11.2.2. PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS
    • 11.2.3. MERGERS AND ACQUISITIONS

12. COMPANY PROFILES (Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*

  • 12.1. INTRODUCTION
  • 12.2. CISCO SYSTEMS, INC.
  • 12.3. COMPUTER SCIENCES CORPORATION
  • 12.4. BT GROUP
  • 12.5. 8X8, INC.
  • 12.6. WEST CORPORATION
  • 12.7. MICROSOFT CORPORATION
  • 12.8. VOSS SOLUTIONS
  • 12.9. VERIZON COMMUNICATIONS, INC.
  • 12.10. STAR2STAR COMMUNICATIONS
  • 12.11. POLYCOM, INC.

*Details on Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.

13. APPENDIX

  • 13.1. INSIGHTS OF INDUSTRY EXPERTS
  • 13.2. DISCUSSION GUIDE
  • 13.3. KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
  • 13.4. INTRODUCING RT: REAL TIME MARKET INTELLIGENCE
  • 13.5. AVAILABLE CUSTOMIZATIONS
  • 13.6. RELATED REPORTS

LIST OF TABLES

  • TABLE 1: GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE AND GROWTH RATE, 2014-2021 (USD MILLION, Y-O-Y %)
  • TABLE 2: GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 3: TELEPHONY: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 4: TELEPHONY: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 5: TELEPHONY: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 6: UNIFIED MESSAGING: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 7: UNIFIED MESSAGING: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 8: UNIFIED MESSAGING: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 9: CONFERENCING: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 10: CONFERENCING: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 11: CONFERENCING: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 12: COLLABORATION PLATFORMS AND APPLICATION: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 13: COLLABORATION PLATFORMS AND APPLICATIONS: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 14: COLLABORATION PLATFORMS AND APPLICATIONS: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 15: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 16: SMALL BUSINESSES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 17: SMALL BUSINESSES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE , BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 18: SMALL BUSINESSES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 19: MEDIUM BUSINESSES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 20: MEDIUM BUSINESSES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 21: MEDIUM BUSINESSES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 22: ENTERPRISES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 23: ENTERPRISES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 24: ENTERPRISES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 25: LARGE ENTERPRISES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 26: LARGE ENTERPRISES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 27: LARGE ENTERPRISES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 28: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 29: BANKING, FINANCIAL SERVICES, AND INSURANCE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 30: BANKING, FINANCIAL SERVICES, AND INSURANCE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 31: BANKING, FINANCIAL SERVICES, AND INSURANCE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 32: TELECOM AND IT: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 33: TELECOM AND IT: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 34: TELECOM AND IT: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 35: CONSUMER GOODS AND RETAIL: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 36: CONSUMER GOODS AND RETAIL: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 37: CONSUMER GOODS AND RETAIL: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 38: HEALTHCARE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 39: HEALTHCARE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 40: HEALTHCARE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION , 2014-2021 (USD MILLION)
  • TABLE 41: PUBLIC SECTOR AND UTILITIES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 42: PUBLIC SECTOR AND UTILITIES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 43: PUBLIC SECTOR AND UTILITIES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 44: LOGISTICS & AND TRANSPORTATION: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 45: LOGISTICS AND TRANSPORTATION: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 46: LOGISTICS AND TRANSPORTATION: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 47: TRAVEL AND HOSPITALITY: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 48: TRAVEL AND HOSPITALITY: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 49: TRAVEL AND HOSPITALITY: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 50: OTHER INDUSTRIES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 51: OTHER INDUSTRIES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD ,MILLION)
  • TABLE 52: OTHER INDUSTRIES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 53: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 54: NORTH AMERICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 55: NORTH AMERICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 56: NORTH AMERICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 57: EUROPE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 58: EUROPE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 59: EUROPE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 60: ASIA-PACIFIC: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 61: ASIA-PACIFIC: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 62: ASIA-PACIFIC: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 63: MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 64: MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 65: MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 66: LATIN AMERICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 67: LATIN AMERICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 68: LATIN AMERICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 69: NEW PRODUCT LAUNCHES, 2013-2016
  • TABLE 70: PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS, 2013-2016
  • TABLE 71: MERGERS AND ACQUISITIONS, 2012-2016

LIST OF FIGURES

  • FIGURE 1: GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET: RESEARCH DESIGN
  • FIGURE 2: MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
  • FIGURE 3: MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
  • FIGURE 4: BREAK DOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION
  • FIGURE 5: DATA TRIANGULATION
  • FIGURE 6: COMPONENTS SNAPSHOT (2016-2021): MARKET FOR COLLABORATION PLATFORMS & APPLICATION TO GROW AT THE HIGHEST CAGR
  • FIGURE 7: ORGANIZATION SIZE SNAPSHOT (2016-2021): SMALL BUSINESSES SEGMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR IN THE NEXT FIVE YEARS
  • FIGURE 8: INDUSTRY SNAPSHOT (2016-2021): TRAVEL & HOSPITALITY SEGMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR IN THE NEXT FIVE YEARS
  • FIGURE 9: GEOGRAPHY SNAPSHOT (2016-2021): APAC IS EXPECTED TO GROW AT THE HIGHEST CAGR IN THE NEXT FIVE YEARS
  • FIGURE 10: NORTH AMERICA IS EXPECTED TO HOLD THE LARGEST MARKET SHARE IN 2016
  • FIGURE 11: RISE IN ADOPTION OF CLOUD-BASED UNIFIED COMMUNICATION AS A SERVICE IS THE KEY DRIVING FACTOR
  • FIGURE 12: TELEPHONY, CONFERENCING, AND UNIFIED MESSAGING ARE THE TOP THREE COMPONENTS EXPECTED TO GAIN THE HIGHEST TRACTION IN TERMS OF MARKET SIZE
  • FIGURE 13: NORTH AMERICA HOLDS THE LARGEST SHARE IN THE UNIFIED COMMUNICATION AS A SERVICE MARKET (2016)
  • FIGURE 14: BFSI INDUSTRY WILL CONTINUE TO DOMINATE THE UNIFIED COMMUNICATION AS A SERVICE MARKET IN 2021
  • FIGURE 15: ASIA-PACIFIC TO GROW AT THE HIGHEST CAGR AS COMPARED TO OTHER REGIONS
  • FIGURE 16: REGIONAL LIFE CYCLE - MEA IS EXPECTED TO BE IN THE INTRODUCTORY PHASE IN 2015
  • FIGURE 17: EVOLUTION OF UCAAS MARKET
  • FIGURE 18: UNIFIED COMMUNICATION AS A SERVICE MARKET SEGMENTATION
  • FIGURE 19: MARKET DYNAMICS OF UNIFIED COMMUNICATION AS A SERVICE MARKET
  • FIGURE 20: VALUE CHAIN ANALYSIS
  • FIGURE 21: ECOSYSTEM
  • FIGURE 22: TOP VENDORS ECOSYSTEM
  • FIGURE 23: TELEPHONY IS EXPECTED IS EXPECTED TO HOLD THE LARGEST MARKET DURING THE FORECAST PERIOD (2016-2021)
  • FIGURE 24: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE
  • FIGURE 25: ENTERPRISES SEGMENT IS EXPECTED TO LEAD AMONG ORGANIZATION SIZE DURING THE FORECAST PERIOD
  • FIGURE 26: SMALL BUSINESSES SEGMENT IS EXPECTED TO SHOW CONSIDERABLE GROWTH IN ASIA-PACIFIC DURING FORECAST PERIOD (2016 - 2021)
  • FIGURE 27: MEDIUM BUSINESSES SEGMENT IS EXPECTED TO SHOW CONSIDERABLE GROWTH IN ASIA-PACIFIC DURING FORECAST PERIOD (2016 - 2021)
  • FIGURE 28: ENTERPRISES SEGMENT IS EXPECTED TO SHOW CONSIDERABLE GROWTH IN ASIA-PACIFIC DURING FORECAST PERIOD (2016 - 2021)
  • FIGURE 29: LARGE ENTERPRISES SEGMENT IS EXPECTED TO SHOW CONSIDERABLE GROWTH IN ASIA-PACIFIC DURING FORECAST PERIOD (2016 - 2021)
  • FIGURE 30: UNIFIED COMMUNICATION AS A SERVICE MARKET, BY INDUSTRY
  • FIGURE 31: CONSUMER GOODS & RETAIL, BFSI, AND LOGISTICS & TRANSPORTATION ARE THE TOP THREE INDUSTRY TO SHOW CONSIDERABLE GROWTH DURING THE FORECAST PERIOD
  • FIGURE 32: ASIA-PACIFIC REGION IS EXPECTED TO EXHIBIT THE HIGHEST GROWTH RATE IN THE UNIFIED COMMUNICATION AS A SERVICE MARKET DURING THE FORECAST PERIOD
  • FIGURE 33: REGIONAL SNAPSHOT: ASIA-PACIFIC IS EMERGING AS THE NEW HOTSPOT
  • FIGURE 34: REGIONAL SNAPSHOT (2015-2021): ASIA-PACIFIC IS AN ATTRACTIVE DESTINATION FOR THE OVERALL UNIFIED COMMUNICATION AS A SERVICE MARKET
  • FIGURE 35: NORTH AMERICA UNIFIED COMMUNICATION AS A SERVICE MARKET SNAPSHOT
  • FIGURE 36: ASIA-PACIFIC UNIFIED COMMUNICATION AS A SERVICE MARKET SNAPSHOT
  • FIGURE 37: ASIA-PACIFIC IS THE FASTEST-GROWING REGION IN THE UNIFIED COMMUNICATION AS A SERVICE MARKET
  • FIGURE 38: COMPANIES ADOPTED NEW PRODUCT LAUNCH AS THE KEY GROWTH STRATEGY BETWEEN 2013 AND 2016
  • FIGURE 39: MARKET EVALUATION FRAMEWORK
  • FIGURE 40: BATTLE FOR MARKET SHARE: NEW PRODUCT LAUNCHES AND PARTNERSHIPS WERE THE KEY STRATEGIES
  • FIGURE 41: GEOGRAPHIC REVENUE MIX OF TOP 5 MARKET PLAYERS
  • FIGURE 42: CISCO SYSTEMS, INC.: COMPANY SNAPSHOT
  • FIGURE 43: CISCO SYSTEMS, INC.: SWOT ANALYSIS
  • FIGURE 44: COMPUTER SCIENCES CORPORATION: COMPANY SNAPSHOT
  • FIGURE 45: CSC: SWOT ANALYSIS
  • FIGURE 46: BT GROUP: COMPANY SNAPSHOT
  • FIGURE 47: BT GROUP: SWOT ANALYSIS
  • FIGURE 48: 8X8, INC.: COMPANY SNAPSHOT
  • FIGURE 49: 8X8, INC.: SWOT ANALYSIS
  • FIGURE 50: WEST CORPORATION: COMPANY SNAPSHOT
  • FIGURE 51: WEST CORPORATION: SWOT ANALYSIS
  • FIGURE 52: MICROSOFT CORPORATION: COMPANY SNAPSHOT
  • FIGURE 53: MICROSOFT CORPORATION: SWOT ANALYSIS
  • FIGURE 54: VERIZON COMMUNICATIONS: COMPANY SNAPSHOT
  • FIGURE 55: POLYCOM, INC.: COMPANY SNAPSHOT
  • FIGURE 56: POLYCOM, INC.: SWOT ANALYSIS
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