Omnichannel Banking and Branch Reconfiguration: Strategies for "Lean Branching"
|出版商||Mercator Advisory Group, Inc.||商品編碼||354596|
|出版日期||內容資訊||英文 24 Pages
|全方位流通管道銀行及分店的重新配置:「有效率的分店開設」的策略 Omnichannel Banking and Branch Reconfiguration: Strategies for "Lean Branching"|
|出版日期: 2016年03月16日||內容資訊: 英文 24 Pages||
In this research, Omnichannel Banking and Branch Reconfiguration: Strategies for "Lean Branching, " Mercator Advisory Group reviews how branches remain relevant and an important element in lean banking initiatives being considered in today's banks and credit unions.
Mercator Advisory Group believes that omnichannel banking and branch reconfiguration strategies can improve efficiency for banks, credit unions, and thrifts and contribute to profitability not only by reducing costs but through pleasing the customer. We dub this concept "lean branching" and believe it can support the broader goal of "lean banking," the concept based on the well-established principles of "lean manufacturing" which prescribe iteratively eliminating inefficiency and waste in operations to continuously improve productivity.
"Financial institutions are experimenting with a wide variety of branch options that are highly efficient and offer hub-and-spoke configurations with various full-, self-, and assisted-service options," comments Ed O'Brien, director of Mercator Advisory Group's Banking Channels Advisory Service and author of the report.
Organizations mentioned in this report include : ACI Worldwide, Capital One, Chase, Fiserv, FDIC, and Wells Fargo