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市場調查報告書

ATM市場基準報告

2014 ATM Market Benchmark Report

出版商 Mercator Advisory Group, Inc. 商品編碼 310697
出版日期 內容資訊 英文 21 pages
商品交期: 最快1-2個工作天內
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ATM市場基準報告 2014 ATM Market Benchmark Report
出版日期: 2014年08月18日 內容資訊: 英文 21 pages
簡介

本報告提供ATM如何成為提高銀行、信用合作社以及其他的金融機關與其客戶、成員的交流基礎的相關調查,美國客戶的ATM使用趨勢調查結果彙整,為您概述為以下內容。

本報告書的焦點

  • 大量用於全球市場時,自助、輔助服務銀行據點的各種ATM功能範例
  • 不斷地進化的ATM管道,成為對許多銀行客戶來說可靠的管道的證據:Mercator Advisory Group的客戶監測調查-美國客戶的ATM使用趨勢的相關結果
    • 本行ATM vs. 其他ATM的利用
    • 提出現金之外的利用
    • ATM利用頻率
    • 行動存款的利用
    • 對ATM便利性的支付意願
    • 嘗試櫃員輔助視訊會議的意願
  • 美國的主要ATM發展企業的市場佔有率:各類型
  • 提高效率及客戶參與、提高滿意度的調查

本調查提及的企業

  • Bank of America
  • Chase
  • Citi
  • Cardtronics
  • Co-Op Financial Services
  • Diebold
  • Elan MoneyPass
  • INETCO
  • NCR
  • Payments Alliance International
  • Wincor Nixdorf
目錄

In new research, 2014 ATM Market Benchmark Report, Mercator Advisory Group reviews how the ATM channel has become the foundation for an increasing number of interactions of banks and credit unions and other financial institutions with their customers and members.

"The migration of ATMs beyond simple cash-dispensing machines to become more interactive and full-featured self-service hubs continues unimpeded," comments Ed O'Brien, director of Mercator Advisory Group's Banking Channels Advisory Service and author of the report.

This report is 21 pages long and has 14 exhibits.

Organizations mentioned in this report include: Bank of America, Chase, Citi, Cardtronics, Co-Op Financial Services, Diebold, Elan MoneyPass, INETCO, NCR, Payments Alliance International, and Wincor Nixdorf.

Members of Mercator Advisory Group Banking Channels Advisory Service have access to this report as well as the upcoming research for the year ahead, presentations, analyst access and other membership benefits.

One of the exhibits included in this report:

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Highlights of this report include:

  • Examples of diverse expanded features in ATMs in use in many global markets that have made ATMs the hub of self- and assisted-service banking
  • Evidence that the ever-evolving ATM channel has become a go-to channel for many banking customers, namely Mercator Advisory Group CustomerMonitor Survey results on trends in U.S. consumers' ATM use, including use of their own banks' ATMs versus other ATMs and other means of getting cash; frequency of ATM use; use of mobile deposit; willingness to pay for ATM convenience; willingness to try teller-assisted videoconferencing
  • Market share of leading ATM deployers in the U.S. by type
  • Examination of increased efficiencies and increased customer engagement and satisfaction
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