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市場調查報告書

公共事業的ICT投資趨勢:企業的ICT支出模式預測

ICT investment trends in utilities : Enterprise ICT spending patterns through to the end of 2016

出版商 Kable 商品編碼 315617
出版日期 內容資訊 英文 35 Pages
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公共事業的ICT投資趨勢:企業的ICT支出模式預測 ICT investment trends in utilities : Enterprise ICT spending patterns through to the end of 2016
出版日期: 2015年11月12日 內容資訊: 英文 35 Pages
簡介

本報告依據153家公共事業企業的資訊通訊技術(ICT)的投資趨勢相關調查結果,提供企業的ICT支出核心領域(硬體設備、軟體、IT服務、通訊、諮詢)如何分配ICT預算、其現狀相關驗證之有系統的資訊。

第1章 ICT預算趨勢

  • 簡介
  • 調查人口統計
  • ICT預算的變化
  • ICT預算的分配:各核心技術領域
    • 硬體設備預算的明細
    • 軟體預算的明細
    • 第三方IT服務支出
    • 通訊預算
  • ICT預算的分配:各功能
  • IT功能的外包

第2章 ICT投資的優先順序和供應商的顧客購買傾向率

  • 簡介
    • 內容管理
    • 綠色IT、虛擬化
    • 雲端運算

第3章 ICT採購趨勢

  • 簡介
  • 影響IT投資策略的業務目標
  • 影響IT投資策略的IT目標
  • ICT供應商的選擇

第4章 各部門趨勢

  • 簡介
  • 對固有的公共事業IT系統的IT支出計劃
  • 受最大投資的技術領域
  • 事業的挑戰

第5章 摘要

  • 法規環境的演進和客戶期待的變化,促進公共事業的技術產品和服務的需求

第6章 附錄

  • 定義
  • 相關調查
  • 聯絡處

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目錄
Product Code: KG0187CI

Summary

ICT aids utility companies by providing digital technologies that offer opportunities for transformation. ICT systems play a critical role in reducing risks, and improving efficiency of utility companies. Kable's report shows that ICT led digital technologies are creating industrial revolution within utilities. With an increased focus on improving their customer experience, utility companies are embracing the disruptive technologies of cloud and mobility

Key Findings

Utility companies are looking to increase their investments in software and services in 2015, compared to 2014, to evolve their services at par with the industrialized nature of global economy.

While utility companies are investing in business intelligence solutions to analyze large volumes of operational data and improve their responsiveness in the evolving industry, mobility investments are aimed at enhancing their real-time operations and to streamline their business processes.

As customer services form the core of their operations, utility companies are focusing on call center and customer relationship management services to cut costs and meet the increasing customer expectations.

Synopsis

ICT investment trends in utilities presents the findings from a survey of 135 utility companies regarding their Information and Communications Technology (ICT) investment trends. The survey investigates how utility companies currently allocate their ICT budgets across the core areas of enterprise ICT expenditure: hardware, software, IT services, communications, and consulting.

The report illustrates the core technologies banks are investing in, including business intelligence, security products, and mobility. Understand the approach adopted by utility companies to purchase technology and get a better insight into ICT vendors and services providers when pitching their solutions to utility companies. The report focuses on utility companies' ICT expenditure trends for specific business areas and technologies, identifying the top three IT projects, and understanding the business challenges faced by organizations.

In particular, it provides an in-depth analysis of the following:

  • How ICT budgets are set to change in 2015 in terms of their overall size
  • Allocation across the core elements of IT spend, including hardware, software, services, communications, and consulting
  • Distribution of ICT money in areas such as the networks, applications, service desk, and data centers
  • Which ICT functions utility companies are interested in outsourcing
  • Utility companies' investment priorities based on their budget allocations across core technology categories such as business intelligence, security products, and mobility.
  • Factors that are influencing utility companies' investments in each technology category
  • How utility companies' IT budgets are currently allocated across various segments within a technology category
  • Utility companies' distribution of their ICT budget across various segments within a technology category
  • Vendor satisfaction ratings for various core and advanced technology categories
  • Insight into utility companies' preferred buying approaches
  • Business and IT objectives that utility companies are looking to achieve through their IT investment strategies
  • Factors that are influencing utility companies' decisions to select an ICT provider

Reasons To Buy

Understand how the utility companies ICT landscape is set to change in 2015 to prioritize your target market

Comprehend how ICT money are being allocated by utility companies in specific geographies and size bands to improve your market penetration

Make effective business decisions by recognizing the opportunities within each of the core areas of ICT spend (hardware, software, IT services, telecommunications, and consulting)

Realign your sales initiatives by understanding the current strategic objectives of utility companies

Enhance your market segmentation with the included, detailed breakdown of opportunities within selected technology categories (business intelligence, security products, and mobility)

Prioritize your focus areas by understanding which factors are influencing utility companies' decisions when selecting an ICT provider

Understand the changes in customers' priorities and identify the business and IT objectives that utility companies are looking to achieve through their ICT investment strategies

Table of Contents

1. Trends in ICT budgets

  • 1.1. Introduction
  • 1.2. Survey demographics
  • 1.3. ICT budget changes
  • 1.4. ICT budget allocation by core technology area
    • 1.4.1. Hardware budget breakdown
    • 1.4.2. Software budget breakdowns
    • 1.4.3. Third party IT services expenditure
    • 1.4.4. Cloud computing budget
  • 1.5. ICT budget allocation by function
  • 1.6. Outsourced IT functions

2. ICT investment priorities and vendor satisfaction

  • 2.1. Introduction
    • 2.1.1. Business intelligence
    • 2.1.2. Security products
    • 2.1.3. Mobility

3. ICT procurement trends

  • 3.1. Introduction
  • 3.2. Business objectives and IT objectives influencing IT investment strategy
  • 3.3. ICT provider selection

4. Sector-specific trends

  • 4.1. Introduction
  • 4.2. IT expenditure plans for specific technology areas
  • 4.3. Technology areas receiving the largest investments
  • 4.4. Business challenges

5. Summary

  • 5.1. Utility companies are increasing their investments in ICT to ensure increased efficiency and profitability

6. Appendix

  • 6.1. Definitions
  • 6.2. Further reading
  • 6.3. Contact the authors

List of Figures

  • Figure 1: Utility companies - ICT survey geographic breakdown
  • Figure 2: Utility companies - ICT survey breakdown by size band (number of employees)
  • Figure 3: Recent and expected ICT budget changes among utility companies
  • Figure 4: Utility companies' (external) ICT budget allocation, 2014 and 2015
  • Figure 5: Utility companies' average hardware budget allocation
  • Figure 6: Average allocation of software budgets in utility companies
  • Figure 7: Utility companies' average IT services budget allocation
  • Figure 8: Utility companies' average cloud computing budget allocation by technology
  • Figure 9: Utility companies' average cloud computing budget allocation by implementation type
  • Figure 10: Utility companies' ICT budget allocation by function, 2014 and 2015
  • Figure 11: Outsourced IT functions - utility companies' current and future outsourcing priorities
  • Figure 12: Business intelligence - Utility companies' current and future investment priorities
  • Figure 13: Business intelligence - selected primary provider and vendor satisfaction among utility companies
  • Figure 14: Security products - utility companies' current and future investment priorities
  • Figure 15: Security products - selected primary provider and vendor satisfaction among utility companies
  • Figure 16: Mobility - utility companies' current and future investment priorities
  • Figure 17: Mobility - selected primary provider and vendor satisfaction among utility companies
  • Figure 18: Business objectives and IT objectives which influence utility companies' IT investment strategy
  • Figure 19: Factors influencing utility companies' decision to choose an ICT provider
  • Figure 20: IT expenditure plans in 2015 compared to 2014, for specific technology areas within utility companies
  • Figure 21: Top three IT projects in 2015 for utility companies
  • Figure 22: Importance of the following business challenges for Utility companies
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