Cover Image
市場調查報告書

全球商務、流程、外包(BPO)服務市場:今後的市場機會的預測

Kable's Market Opportunity Forecasts to 2018: BPO Services

出版商 Kable 商品編碼 299599
出版日期 內容資訊 英文 11 Pages
訂單完成後即時交付
價格
Back to Top
全球商務、流程、外包(BPO)服務市場:今後的市場機會的預測 Kable's Market Opportunity Forecasts to 2018: BPO Services
出版日期: 2014年04月14日 內容資訊: 英文 11 Pages
簡介

全球BPO服務市場今後(2014∼2018年)的年複合成長率達到5.7%。各顧客產業中,預計醫療機關導向市場達成6.9%最大的成長率。各服務中,特定商務用BPO服務推測2018年達到474億美元的規模(整體28%)。還有各企業規模中,大企業用BPO服務預計2018年達到1066億美元的規模。

本報告提供全球的商務、流程、外包(BPO)服務市場未來展望相關分析、各服務專線(共6種)、各地區(共37個國家、4地區)、各顧客產業(共14種行業)、各企業規模之市場規模、成長率的未來發展預測(今後5年的預測值)推算,並將結果概述為以下內容。

分析內容、對象

  • 分析對象的服務專線
    • 顧客關係管理(CRM)的BPO服務
    • 財務、會計(F&A)的BPO服務
    • 人事(HR)的BPO服務
    • 知識、流程、外包(KPO)的BPO服務
    • 採購的BPO服務
    • 特定商務用BPO服務
  • 分析對象的地區
    • 北美、中南美、西歐、中東歐、中東與非洲、亞太地區
  • 分析對象的產業
    • 通訊與IT、教育、能源、金融服務、政府機關、醫療機關、保險、製造業、媒體、製藥、零售業、零售銀行、公共事業等
  • 分析對象企業的規模:中小企業、大企業
目錄
Product Code: KG0062MF

Kable's Market Opportunity Forecast outlines the primary findings from our ongoing research into the dynamics in the BPO service market.

Key Findings

This product provides revenue opportunity forecasts in the BPO Services market from 2014 to 2018, spanning six service lines, 37 geographical markets, six regions,14 verticals, and two size bands.

Synopsis

The extended scope of this product includes:

Service lines covering CRM BPO, FandA BPO, HR Outsourcing, KPO, Procurement BPO, Vertical-specific BPO.

Major regions covering North America, Central and Latin America, Western Europe, Central and Eastern Europe, Middle East and Africa, and Asia Pacific.

Vertical Markets covering Communications and IT, Education, Energy, Financial Markets, Government, Healthcare, Insurance, Manufacturing, Media, Pharmaceuticals, Retail, Retail Banking, Utilities, and Other.

Size bands covering Small and Medium Sized and Large enterprises.

Reasons To Buy

The most exhaustive and up-to-date product providing revenue opportunity forecasts in the BPO services market from 2014 to 2018, six service lines, 37 geographical markets, six regions,14 verticals, and two size bands.

More than 21,816 data points across various service lines, verticals, and geographies, enabling informed strategic and tactical decisions.

Extensive technology growth predictions based on adoption indicators, end-user technology demand, Kable's in-house ICT survey results, and macroeconomic factors.

Key Highlights

Kable forecasts the global BPO services market to grow at a CAGR of 5.7% from 2014 to 2018.

The Healthcare industry is expected to witness the fastest growth in BPO services spending, with this market growing at a CAGR of 6.9% from 2014 to 2018.

Vertical-specific BPO which currently constitutes the largest proportion (28%) of the overall BPO services market is forecasted to reach $47.4 billion by 2018.

Large Enterprises' spend on BPO services are forecasted to reach $106.6 billion by 2018.

Back to Top