Abstract
This unique study provides a detailed analysis of the evolving market
opportunity for VoIP hosted and non-hosted services in the business &
enterprise sector. Who will be the winners and losers in the service supply
chain and where will the significant revenues rise and fall? This 197 page
report covers the next five years and is packed with market figures, industry
interviews and intelligent analysis - from technology, security & deployment,
to issues covering the impact on telco revenues.
VoIP Service Forecasts Includes: Business broadband VoIP revenue; Enterprise
VoIP revenue; Hosted VoIP revenue; Business peer-to-peer; Summary of business.
Technology & Security High quality underlying converged networks;
Peer-to-peer VoIP; Session initiation protocol (SIP); Out-sourced managed
platforms; IP-PBXs; Emerging integration.
Deployment Common stages for successful VoIP deployments: Evaluating
requirements; Organisational change; VoIP design phase; LAN upgrading to
QoS standards; Physical deployment.
Impact on Telco Revenues The consequences of business VoIP services on
traditional telecom's operators, and state treasuries.
Table of Contents
Execu tive Summary
- Introduction
- VoIP Technology and Security
- Business VoIP Deployment
- VoIP Business Service Forecasts
- The Impact of VoIP on Telco Revenues
- Recommendations and Conclusions
- Service Provider Recommendations
- Business User Recommendations
- Regulatory Recommendations
- VoIP as a Disruptive Technology
1. Introduction
- A History of VoIP Deployment
- The Different Applications of VoIP
- Figure 2: VoIP Network Architectures
- International and Toll Bypass Services
- Table 1: Voice over IP Implementation Types
- Figure 3: Toll Bypass VoIP
- Peer-to-Peer VoIP Services
- Figure 4: Peer-to-Peer VoIP
- IP Voice PSTN Replacement Services
- Figure 5: Broadband Connected VoIP
- Figure 6: Vonage VoIP Schematic
- Broadband Bundled Services
- Figure 7: Broadband Bundled VoIP
- Figure 8: Enterprise VoIP
- Hosted VoIP Services
- Figure 9: Hosted VoIP
- VoIP and Mobile Bypass
- Figure 10: Mobile Bypass VoIP
- VoIP as a Disruptive Technology
2. A Technology Roadmap for Delivering Quality VoIP
- The Technology of VoIP
- Digitisation of Voice Signals
- Circuit v Packet Based Data Transport
- Figure 11: Growth of Data v Voice Traffic
- Overview of VoIP Protocol Stacks
- Figure 12: VoIP Protocol Stacks
- VoIP Data Transport Protocols
- Figure 13: Overview of Transport VoIP Protocols
- UDP
- Figure 14: UDP and RTCPD atagrams
- RTP
- RTCP
- TCP
- Soft-Switches
- VoIP Signalling Protocols
- SIGTRAN
- Stream Control Transmission Protocol (SCTP)
- SIGTRAN Adaptation Layers
- Session Initiation Protocol (SIP)
- Figure 15: SIP Signalling Flow
- H.323
- H.248-MGCP and Megaco
- EN UM
- Session Border Controllers
- IP Multimedia Subsystem (IMS)
- TISPAN
- Parlay
- Further Reading on IMS and Parley
- VoIP Quality-of-Ser vice (QoS)
- QoS Requirements
- Measuring Voice Quality
- QoS Requirement for VoIP Networks
- Delivering Quality-of-Service for VoIP Services
- Controlling the VoIP Network for QoS
- Moving Towards a Circuit Switched IP Network
- Resource Reservation Set-up Protocol (RSVP)
- Multi Protocol Label Switching (MPLS)
- Figure 16: MPLS Tagging
- IPv6
- Bandwidth Management
- Traffic Shaping
- Other Factors which can Improve Network QoS for VoIP
- IP-VPNs
- N etwork Management as a Contributor to QoS
- The Importance of Broadband Connectivity
- VoIP QoS Roadmap
- Figure 17: VoIP QoS Roadmap
- Further Reading on VoIP QoS
- I P Teleph on y Applications
- IP Private Branch Exchange (PBX ) Technology
- IP Voice-Mail and Integrated Messaging
- IP Centrex/H osted VoIP
- IP Call Centres
- Service Orientated Architectures
- VoIP - Human Interfaces
- Soft-phones
- Figure 18: Firefly Soft-phone
- IP Phones
- Residential VoIP Gateways
3. VoIP Security, Privacy and Spam
- Introduction
- Figure 19: New Win32 Virus and Worm Variants, 2003-2005
- Security, Privacy and VoIP Services
- Intercept Issues
- VoIP Spam
- VoIP Network Hacking and Security
- VoIP Security Risks
- VoIP Security Requirements
- Typical VoIP Security Violation Types
- VoIP System Vulnerabilities
- Technology Responses to VoIP Security and Privacy Issues
- Securing VoIP Systems
- VoIP Specific Security Actions:
- H.235
- SIP Security
- DN SSec
- Existing VoIP Encryption Technologies
- VoIP Security Forums
- VOIPSA
- Voice over Packet Security Forum
- Security Product Vendors
- Fortinet
- Figure 20: IP Communications Flow
- Sandvine
- SonicWall
- Symantec
- VeriSign
- VoIP Security Product Forecasts
4. Deploying VoIP in Businesses
- The Economic Drivers for VoIP
- Business Requirements
- Opportunity and Benefits
- Figure 21: Key Drivers for the Adoption of VoIP
- Integration of Telephony Functions with IT Solutions
- Figure 22: Integrated of VoIP into Business Functions
- Barriers to Deploying VoIP
- Deploying VoIP in Large Businesses
- Enterprise Requirements
- Architectures
- LAN Requirements
- Security
- IP-VPN s
- Open-Standards or Proprietary Solutions?
- Hosted or Purchased IP-PBX s
- Thin Client Technologies
- Power over Ethernet
- Figure 23: Centralised Enterprise Business Communications Architecture
- VoIP as a Replacement for Cellular Business Telephony
- Hybrid Deployments
- Westell
- Deployment of VoIP in Enterprises
- Deploying VoIP in Small/Medium Businesses
- Small Business VoIP Requirements
- Small Business VoIP Architectures
- Example Business Deployments
- Twelfth Man Marketing
- Juniper Research
- Connecting to Service Providers
5. Business VoIP Service Providers
- VoIP Regulatory Background
- Global Variations in the Regulation of VoIP
- Figure 28: Global VoIP Regulation
- European Business VoIP Providers
- Azzurri
- Bailey Teswaine
- BT
- BT Fusion
- BT Communicator
- Figure 29: BT Communicator Soft-Phone
- BT 21CN
- C&W
- Deutsche Telekom
- Figure 30: France Telecom VoIP Network
- hSo
- switchIP
- Telecity
- Telewest
- Figure 31: User D esktop Screen Shot of Telewest IP Multimedia Service
- Telindus
- Telstra Europe
- Timico
- Tiscali
- Thus
- Viatel
- Voipfone
- US Business VoI P Provider s
- Masergy
- Net2Phone
- Vonage
- Packet 8
- Asian Business VoIP Providers
- China
- India
- Japan
- Korea
- Taiwan
- IP Systems - Australia
- Japan Telecom/Softbank BB Corp.
- Anyuser
- Figure 32: Anyuser USB VoIP Adaptor
- Figure 33: Sify Express Talk Schematic
- VSN L/Tata - India
- Anyuser Telecom - India
- Telecom New Zealand
- South American Business VoIP Providers
- RedVoiss
- Peer -to -Peer VoIP Providers
- Gizmo
- Figure 34: Gizmo Peer-to-Peer VoIP Client
- Jajah
- Figure 35: Jajah Mobile Client
- Skype
- Figure 36: Skype Peer-to-Peer Traffic Growth
- Table 2: Skype Peer-to-Peer Traffic Growth
- VoIPBuster
- Figure 37: VoIPBuster Client
6. VoIP Service Revenue Forecasts
- Introductio n
- Methodolog y
- Overview
- Figure 38: Overall Juniper Research Forecasting Methodology
- Regional Definitions
- Purchasing Power Parity
- Table 3: Exchange Rate/Purchasing Power Regional Market Size Corrections
- Global Business D emographics
- Figure 40: Small Business Line Growth (m)
- Impact of the Year 2000 Equipment Replacement Cycle
- Figure 41: Year 2000 Impact on Equipment Replacement
- Table 6: Year 2000 Impact on Equipment Replacement - % Replaced per Annum
- Figure 42: VoIP: TDM Ratio % Adoption
- Table 7: VoIP:TDM Ratio - % Adoption
- Figure 43: Hosted VoIP: Purchased VoIP Ratio (% )
- Table 8: Hosted VoIP:Purchased VoIP Ratio - % Adoption
- VoIP Service Revenue Forecasts
- Business Broadband VoIP Service Revenue Forecasts
- Broadband Availability and Adoption
- Broadband Penetration
- Figure 44: Business Broadband Penetration by Region
- Table 9: Business Broadband Penetration by Region - (% )
- Impact of VoIP Regulation
- Table 10: VoIP Regulatory Constraint Multiplier by Region
- Overall Small Business VoIP Adoption
- Figure 45: Small Business Broadband Adoption
- Overall Small Business VoIP Adoption
- Figure 46: Overall Small Business VoIP Adoption (% )
- Business Broadband VoIP User Volumes
- Figure 47: Business Broadband VoIP Connections (m)Lines
- Business Broadband VoIP Minutes
- Figure 48: Business Broadband VoIP Total Annual Minutes (m)
- Business Broadband VoIP Subscription Pricing
- Figure 49: Business
- Business Broadband VoIP Revenues
- Enterprise VoIP Service Revenue Forecasts
- Enterprise VoIP User Volumes
- Enterprise VoIP Minutes
- Table 18: Enter
- Enterprise VoIP Revenues
- Hosted VoIP Service Revenue Forecasts
- Hosted VoIP User Volumes
- Hosted VoIP Minutes
- Table 21: Hosted Business VoIP Total Annual Minutes
- Hosted VoIP Line Pricing
- Hosted VoIP Revenues
- Business Peer-to-Peer VoIP Service Forecasts
- Peer-to-Peer Baseline Data
- Figure 58: Peer-to-Peer Business VoIP Penetration of Available Market
- Table 24: Peer-to-
- Figure 59: Potential Total Peer-to-Peer VoIP Business Users(m)
- Table 25: Po
- Regional Business Peer-to-Peer Usage Distributions
- Figure 60: 2005 Estimated Peer-to-Peer VoIP Geographical Distribution
- Table 26: 2005 Estimated Peer-to-Peer VoIP Geog
- Figure 61: Estimated Peer-to-Peer VoIP Geographical Distribution Trends
- Table 27: Estimated
- Potential Peer-to-Peer Business VoIP User Volumes
- Figure 62: Pe
- Potential Peer-to-Peer Business VoIP Minutes
- Figure
- Peer-to-Peer Business Broadband VoIP Revenues
- Summary of Business VoIP Service Forecasts
- Total Business VoIP User Connections
- Figure 66: Distribution of Business VoIP Users by Connection Type for 2010
- Table 32: Distribution
- Total Business VoIP Minutes
- Figure 67: Total Business VoIP Annual Traffic Minutes
- Total Business VoIP Revenues
7. The Impact of VoI Pon Telco Business Revenues
- Introduction
- Methodology
- Regional Definitions
- Telco Revenue Impact Forecasts
- Summary of Business VoIP Forecasts
- Business VoIP Users
- Business VoIP Minutes
- Figure 73: 2010 Business VoIP User Distribution
- Table 39: 2010 Business VoIP User Distribution
- Business VoIP Revenues
- Figure 74: Total Business VoIP Revenues
- Telco Revenue Impacts
- Figure 76: TD
- Table 42: TDM Bu
- Figure 77: TDM Business Pricing Trend
- Figure 78: TDM Business Usage Revenue Lost to VoIP
- Table 46: Net Business VoIP Telco Revenue Impact - US$ (m)
8. Winners and Losers in the Business VoIP Supply Chain
- VoIP in the Context of Major Economic and Technology Trends
- Global Economic Trends
- Technology Trends
- High Bandwidth v QoS - MPLS Solutions
- IP Multimedia Subsystem (IMS) v Open Solutions
- Peer-to-Peer v Centralised VoIP
- The Dominance of IP and Next Generation Networks
- Voice-IT Application Convergence
- VoIP Peering and Clearing Houses
- X Connect
- Y2k (Year 2000) Impacts
- Operational Trends
- Out-Sourcing
- Hosted Services
- Is Business VoIP Ready for Prime Time?
- Why Choose VoIP?
- Are Businesses Capable of Deploying VoIP?
- Out-standing Barriers to Business VoIP Adoption
- VoIP Impacts on the Business VoIP Supply Chain
- Service Provider Impacts
- VoIP as a Disruptive Technology and an Industry in Turmoil
- A Look Ahead
- A ppendix 1
- Business VoIP Vendors
List of For ecasts
All forecasts cover 2006-2010 and ten key regions: North America; South
America; Europe; China, India, Japan, Korea, Taiwan, Rest of Asia-Pacific and
the Rest of the World.
- Demographics and Industry Factors
- ICT Enabled Enterprises
- Small Business Line Growth
- Year 2000 Impact on Equipment Replacement
- VoIP: TD M Ratio
- Hosted VoIP: Purchased VoIP Ratio
- IP-PBX Forecasts
- IP-PBX Sales Volumes
- IP-PBX Lines
- IP-PBX Market Size
- Business VoIP Handset Forecasts
- Business VoIP Handset Pricing
- Total Business VoIP Handset Market
- Business Broadband VoIP Adaptor Forecasts
- Business Broadband Penetration by Region
- Small Business VoIP Lines (Broadband Adaptors)
- Incremental Business Broadband VoIP Adaptor Sales
- Business Broadband VoIP Adaptor Prices
- Total Business VoIP Broadband Adaptor Market
- Business V oIP Applications Forecasts
- Business VoIP Applications Market Penetration
- Business VoIP Application Unit D emand
- Business VoIP Applications Pricing
- Business VoIP Applications Market Size
- Summary Business VoIP Hardware and Software Forecasts
- Total VoIP Business Equipment Market by Product Line
- Total VoIP Business Equipment Market by Region
- Total VoIP Business Equipment Hardware Market by Product Line
- Total VoIP Business Equipment Software Market by Product Line
- Effect of Discounting on Total Business VoIP Equipment Market Size
List of Figures
All forecasts cover 2006-2010 and ten key regions: North America; South
America; Europe; China, India, Japan, Korea, Taiwan, Rest of Asia-Pacific and
the Rest of the World.
- Figure 2: VoIP N etwork Architectures
- Figure 3: Toll Bypass VoIP
- Figure 4: Peer-to-Peer VoIP
- Figure 5: Broadband Connected VoIP
- Figure 6: Vonage VoIP Schematic
- Figure 7: Broadband Bundled VoIP
- Figure 8: Enterprise VoIP
- Figure 9: Hosted VoIP
- Figure 10: Mobile Bypass VoIP
- Figure 11: Growth of Data v Voice Traffic
- Figure 12: VoIP Protocol Stacks
- Figure 13: Overview of Transport VoIP Protocols
- Figure 14: UDP and RTCP Datagrams
- Figure 15: SIP Signalling Flow
- Figure 16: MPLS Tagging
- Figure 17: VoIP Q oS Roadmap
- Figure 18: Firefly Soft-phone
- Figure 19: New Win32 Virus and Worm Variants, 2003-2005
- Figure 21: Key Drivers for the Adoption of VoIP
- Figure 22: Integrated of VoIP into Business Functions
- Figure 23: Centralised Enterprise Business Communications Architecture
- Figure 28: Global VoIP Regulation
- Figure 29: BT Communicator Soft-Phone
- Figure 30: France Telecom VoIP Network
- Figure 31: User Desktop Screen Shot of Telewest IP Multimedia Service
- Figure 32: Anyuser USB VoIP Adaptor
- Figure 33: Sify Express Talk Schematic
- Figure 34: Gizmo Peer-to-Peer VoIP Client
- Figure 35: Jajah Mobile Client
- Figure 36: Skype Peer-to-Peer Traffic Growth
- Figure 37: VoIPBuster Client
- Figure 38: Overall Juniper Research Forecasting Methodology
- Figure 40: Small Business Line Growth (m)
- Figure 41: Year 2000 Impact on Equipment Replacement
- Figure 42: VoIP: TDM Ratio % Adoption
- Figure 43: Hosted VoIP: Purchased VoIP Ratio (% )
- Figure 44: Business Broadband Penetration by Region
- Figure 45: Small Business Broadband Adoption
- Figure 46: Overall Small Business VoIP Adoption (% )
- Figure 47: Business Broadband VoIP Connections (m) Lines
- Figure 48: Business Broadband VoIP Total Annual Minutes (m)
- Figure 49: Business Broadband VoIP S
- Figure 58: Peer-to-Peer Business VoIP Penetration of Available Market
- Figure 59: Potential Total Peer-to-Peer VoIP Business Users (m)
- Figure 60: 2005 Estimated Peer-to-Peer VoIP Geographical D istribution
- Figure 61: Estimated Peer-to-Peer VoIP Geographical Distribution Trends
- Figure 62: Peer-to-Peer Business Vo
- Figure 66: Distribution of Business VoIP Users by Connection Type for 2010
- Figure 67: Total Business VoIP Annual Traffic Minutes
- Figure 73: 2010 Business VoIP User Distribution
- Figure 74: Total Business VoIP Revenues
- Figure 75: TDM Business Tra
- Figure 76: TDM Business Subscripti
- Figure 77: TDM Business Pricing Trend
- Figure 78: TDM Business Usage Revenue Lost to VoIP
- Figure 79: Net Industry Bu
List of Tables
All forecasts cover 2006-2010 and ten key regions: N orth America; South
America; Europe; China, India, Japan, Korea, Taiwan, Rest of Asia-Pacific and
the Rest of the World.
- Table 1: Voice over IP Implementation Types
- Table 2: Skype Peer-to-Peer Traffic Growth
- Table 3: Exchange Rate/Purchasing Power Regional Market Size Corrections
- Table 6: Year 2000 Impact on Equipment Replacement - % Replaced per Annum
- Table 7: VoIP:TDM Ratio - % Adoption
- Table 8: Hosted VoIP:Purchased VoIP Ratio - % Adoption
- Table 9: Business Broadband Penetration by Region - (% )
- Table 10: VoIP Regulatory Constraint Multiplier by Region
- Table 21: Hosted Business VoIP Total Annual Minutes
- Table 24: Peer-to-Peer Business VoIP Pe
- Table 27: Estimated Peer-to-Peer VoIP Ge
- Table 28: Peer-to-Peer Business VoIP
- Table 39: 2010 Business VoIP User D istribution
- Table 46: N et Business VoIP Telco Revenue Impact - US$ (m)
