全球 VoIP - 硬體、軟體、應用程式：商用與企業市場（2006∼2010 年）

全球 VoIP - 硬體、軟體、應用程式：商用與企業市場（2006∼2010 年） 是由出版商Juniper Research在2006年03月所出版的。 這份英文市場調查報告書包含180 PAGES 價格從美金2600起跳。

簡介

目錄

Abstract

This unique study provides a detailed analysis of the evolving market opportunity for VoIP hardware, software and applications in the business & enterprise sector. Who will be the winners and losers in the supply chain and where will the significant revenues rise and fall? This 180 page report covers the next five years and is packed with market figures, industry interviews and intelligent analysis - from security, and spam through to quality of service and deployment issues. Business Equipment Forecasts Business VoIP handsets; IP-PBX; Business broadband VoIP adaptors; Business VoIP applications; Demographics & industry; Summary of business VoIP hardware/software. Deployment Common stages for successful VoIP deployments: Evaluating requirements; Organisational change; VoIP design phase; LAN upgrading to QoS standards; Physical deployment; System testing; Training; Integration of VoIP functionality. Technology & Security High quality underlying converged networks; Peer-to-peer VoIP; Session initiation protocol (SIP); Out-sourced managed platforms; IP-PBXs; Emerging integration: Business critical IT applications & VoIP functionality convergence.

Table of Contents

Executive Summary

• Executive Summary
• Introduction
• VoIP Technology and Security
• Business VoIP Deployment
• VoIP Business Equipment Forecasts
  • Figure 1: Total VoIP Business Equipment Market - (US$m)
• Recommendations and Conclusions
  • Equipment Vendor Recommendations
  • Business User Recommendations
  • Regulatory Recommendations
  • VoIP as a Disruptive Technology

1. Introduction

• A History of VoIP Deployment
• The Different Applications of VoIP
  • Figure 2: VoIP Network Architectures
  • Table 1: Voice over IP Implementation Types
  • International and Toll Bypass Services
  • Figure 3: Toll Bypass VoIP
  • Peer-to-Peer VoIP Services
  • Figure 4: Peer-to-Peer VoIP
  • IP Voice PSTN Replacement Services
  • Figure 5: Broadband Connected VoIP
  • Figure 6: Vonage VoIP Schematic
  • Broadband Bundled Services
  • Figure 7: Broadband Bundled VoIP
  • IP Telephony - Enterprise Applications
  • Figure 8: Enterprise VoIP
  • Hosted VoIP Services
  • Figure 9: Hosted VoIP
  • VoIP and Mobile Bypass
  • Figure 10: Mobile Bypass VoIP
• VoIP as a Disruptive Technology
• VoIP - Current Hot Issues

2. A Technology Roadmap for Delivering Quality VoIP

• The Technology of VoIP
  • Digitisation of Voice Signals
  • Circuit v Packet Based Data Transport
  • Figure 11: Growth of Data v Voice Traffic
  • Overview of VoIP Protocol Stacks
  • Figure 12: VoIP Protocol Stacks
  • VoIP Data Transport Protocols
  • Figure 13: Overview of Transport VoIP Protocols
  • UDP
  • Figure 14: UDP and RTCP datagrams
  • RTP
  • RTCP
  • TCP
  • Soft-Switches
  • VoIP Signalling Protocols
  • SIGTRAN
  • Stream Control Transmission Protocol (SCTP)
  • SIGTRAN Adaptation Layers
  • Session Initiation Protocol (SIP)
  • Figure 15: SIP Signalling Flow
  • H.323
  • H.248-MGCP and Megaco
  • ENUM
  • Session Border Controllers
  • IP Multimedia Subsystem (IMS)
  • TISPAN
  • Parlay
  • Further Reading on IMS and Parley
• VoIP Quality-of-Service (QoS)
  • QoS Requirements
  • Measuring Voice Quality
  • QoS Requirement for VoIP Networks
  • Delivering Quality-of-Service for VoIP Services
  • Controlling the VoIP Network for QoS
  • Moving Towards a Circuit Switched IP Network
  • Resource Reservation Set-up Protocol (RSVP)
  • DiffServ - Differentiated Services
  • Multi Protocol Label Switching (MPLS)
  • Figure 16: MPLS Tagging
  • IPv6
  • Bandwidth Management
  • Traffic Shaping
  • Other Factors which can Improve Network QoS for VoIP
  • IP-VPNs
  • Network Management as a Contributor to QoS
  • The Importance of Broadband Connectivity
  • VoIP QoS Roadmap
  • Figure 17: VoIP QoS Roadmap
  • Further Reading on VoIP QoS
• IP Telephony Applications
  • IP Private Branch Exchange (PBX) Technology
  • IP Voice-Mail and Integrated Messaging
  • IP Centrex/Hosted VoIP
  • IP Call Centres
  • Service Orientated Architectures
• VoIP - Human Interfaces
  • Soft-phones
  • Figure 18: Firefly Soft-phone
  • IP Phones
  • Residential VoIP Gateways

3. VoIP Security, Privacy and Spam

• Introduction
  • Figure 19: New Win32 Virus and Worm Variants, 2003-2005
• Security, Privacy and VoIP Services
  • Intercept Issues
  • VoIP Spam
• VoIP Network Hacking and Security
  • VoIP Security Risks
  • VoIP Security Requirements
  • Typical VoIP Security Violation Types
  • VoIP System Vulnerabilities.
  • Technology Responses to VoIP Security and Privacy Issues
  • Securing VoIP Systems
  • VoIP Specific Security Actions
  • H.235
  • SIP Security
  • DNSSec
  • Existing VoIP Encryption Technologies
  • VoIP Security Forums
  • VOIPSA
  • Voice over Packet Security Forum
  • VoIP Security Concerns - a Reality Check
  • Security Product Vendors
  • Fortinet
  • Sandvine
  • SonicWall
• Figure 20: Fortinet - Secure VoIP Communications Flow
  • Symantec
  • VeriSign
• VoIP Security Product Forecasts

4. Deploying VoIP in Businesses

• The Economic Drivers for VoIP
  • Business Requirements
  • Opportunity and Benefits
  • Figure 21: Key Drivers for the Adoption of VoIP
  • Integration of Telephony Functions with IT Solutions
• Barriers to Deploying VoIP
• Deploying VoIP in Large Businesses
  • Enterprise Requirements
  • Architectures
  • Figure 22: Integrated of VoIP into Business Functions
  • LAN Requirements
  • Security
  • IP-VPNs
  • Open-Standards or Proprietary Solutions?
  • Hosted or Purchased IP-PBXs
  • Thin Client Technologies
  • Power over Ethernet
  • Figure 23: Centralised Enterprise Business Communications Architecture
  • VoIP as a Replacement for Cellular Business Telephony
  • Hybrid Deployments
  • Westell
  • Deployment of VoIP in Enterprises
• Deploying VoIP In Small Businesses
  • Small Business VoIP Requirements
  • Small Business VoIP Architectures
  • Example Small Business Deployments
  • Twelfth Man Marketing
  • Juniper Research
• Connecting to Service Providers
  • Figure 24: Enterprise PSTN Connectivity - TDM Trunks
  • Figure 25: Enterprise PSTN Connectivity - IP Trunks
  • Figure 26: Enterprise Connectivity - Next Generation Network (NGN) IP Trunks
  • Figure 27: Enterprise Connectivity - ITSPs and VoIP Clearing Houses

5. VoIP Business Hardware and Software Vendors

• Introduction
  • Open-source Solutions
  • Asterisk
  • Pingtel
  • Traditional Vendors
  • 3Com
  • Adomo
  • Alcatel
  • Avaya
  • BroadSoft
  • Cisco
  • Citrix
  • Figure 28: Citrix Smart Agent
  • Continuous Computing
  • Digitalk
  • Empirix
  • Ericsson
  • Hitachi
  • HP
  • Huawei UK and Zycho
  • InfoVista
  • Juniper Networks
  • Lifesize Communications
  • Lucent
  • Microsoft
  • Mitel
  • Figure 29: Mitel Navigator
  • NEC
  • Nokia
  • Figure 30: Nokia E61 VoIP Compatible Enterprise phone
  • Nortel
  • Panasonic
  • PowerDsine
  • Quescom
  • ShoreTel
  • Siemens Communications
  • Spirent
  • Sylantro
  • Tellabs
  • Toshiba
  • Vistula
  • Wicom
  • Witness Systems
  • Zyxel

6. VoIP Hardware and Software Forecasts

• Introduction
• Methodology
  • Overview
  • Figure 31: Overall Juniper Research Forecasting Methodology
  • Regional Definitions
  • Purchasing Power Parity
  • Table 2: Exchange Rate/Purchasing Power Regional Market Size Corrections
  • Global Business Growth and ICT Adoption
  • Figure 32: ICT Enabled Enterprises - (m)
  • Table 3: ICT Enabled Enterprises - (m)
  • Figure 33: Small Business Line Growth - (m)
  • Table 4: Small Business Line Growth - (m) Lines
  • Year 2000 Impacts on Equipment Replacement Cycles
  • Figure 34: Year 2000 Impact on Equipment Replacement - (%) Replaced per Annum
  • Table 5: Year 2000 Impact on Equipment Replacement - (%) Replaced per Annum
  • VoIP - TDM Adoption
  • Figure 35: VoIP:TDM Ratio - (%) Adoption
  • Table 6: VoIP:TDM Ratio - (%) Adoption
  • Hosted VoIP (Centrex) - Purchased VoIP Equipment
  • Figure 36: Hosted VoIP:Purchased VoIP Ratio - (%) Adoption
  • Table 7: Hosted VoIP:Purchased VoIP Ratio - (%) Adoption
• VoIP Business Equipment Forecasts
  • IP-PBX Forecasts
  • IP-PBX Volumes
  • Figure 37: IP-PBX Sales Volumes - (m)
  • Table 8: IP-PBX Sales Volumes - (m) Units
  • IP-PBX New Line Shipments
  • Figure 38: IP-PBX New Line Shipments - (m)
  • Table 9: IP-PBX New Line Shipments - (m) Lines
  • IP-PBX Pricing
  • Figure 39: IP-PBX Pricing - (US$)
  • Table 10: IP-PBX Pricing - (US$)
  • IP-PBX Market Size
  • Figure 40: IP-PBX Market Size - (US$ m)
  • Table 11: IP-PBX Market Size - (US$ m)
  • VoIP Handset Forecasts
  • VoIP Handset Volumes
  • Figure 41: Business VoIP Handset Sales (m) - IP-PBX Systems
  • Table 12: Business VoIP Handset Sales - IP-PBX Systems - (m) Units
  • Figure 42: Business VoIP Handset Sales (m) - Hosted Systems
  • Table 13: Business VoIP Handset Sales - Hosted Systems - (m) Units
  • Business VoIP Handset Pricing
  • Figure 43: Business VoIP Handset Pricing - (US$)
  • Table 14: Business VoIP Handset Pricing - (US$ m)
  • VoIP Handset Market Size
  • Figure 44: Business VoIP Handset Market Size - IP-PBX - (US$ m)
  • Table 15: Business VoIP Handset Market Size - IP - PBX - (US$ m)
  • Figure 45: Business VoIP Handset Market Size - Hosted - (US$ m)
  • Table 16: Business VoIP Handset Market Size - Hosted - (US$ m)
  • Figure 46: Total Business VoIP Handset Market - (US$ m)
  • Table 17: Total Business VoIP Handset Market - (US$ m)
  • Broadband Business VoIP Analogue Telephony Adaptor Forecasts
  • Broadband Penetration
  • Figure 47: Business Broadband Penetration by Region (%)
  • Table 18: Business Broadband Penetration by Region (%)
  • Table 19: VoIP Regulatory Constraint Multiplier by Region
  • Figure 48: Small Business VoIP Lines (m) (Broadband Adaptors)
  • Table 20: Small Business VoIP Lines (m) (Broadband Adaptors)
  • Business VoIP Adaptor Volumes
  • Figure 49: Business Broadband VoIP Adaptor Sales - (m) Units
  • Table 21: Business Broadband VoIP Adaptor Sales - (m) Units
  • Business VoIP Application Pricing
  • Figure 50: Business Broadband VoIP Adaptor Prices - (US$)
  • Table 22: Business Broadband VoIP Adaptor Prices - (US$)
  • Business VoIP Adaptor Market Size
  • Figure 51: Total Business VoIP Broadband Adaptor Market - (US$ m)
  • Table 23: Total Business VoIP Broadband Adaptor Market - (US$ m)
  • Business VoIP Application Forecasts
  • Business VoIP Application Volumes
  • Figure 52: Business VoIP Applications Market Penetration - (%)
  • Table 24: Business VoIP Applications Market Penetration - (%)
  • Figure 53: Business VoIP Application Unit Demand - (000's)
  • Table 25: Business VoIP Application Unit Demand - (000's)
  • Business VoIP Application Pricing
  • Figure 54: Business VoIP Applications Pricing - (US$ m)
  • Table 26: Business VoIP Applications Pricing - (US$ m)
  • Business VoIP Application Market Size
  • Figure 55: Business VoIP Applications Market Size - (US$ m)
  • Table 27: Business VoIP Applications Market Size - (US$ m)
  • Total Business VoIP Equipment Market
  • VoIP Business Equipment Market Size by Product Line
  • Figure 56: Total VoIP Business Equipment Market by Product Line - (US$ m)
  • Table 28: Total VoIP Business Equipment Market by Product Line - (US$ m)
  • VoIP Business Equipment Market Size by Region
  • Figure 57: Total VoIP Business Equipment Market by Region - (US$ m)
  • Table 29: Total VoIP Business Equipment Market by Region - (US$ m)
  • VoIP Business Equipment Market by Hardware-Software Split
  • Figure 58: Total VoIP Business Equipment Hardware Market by Product Line - (US$ m)
  • Table 30: Total VoIP Business Equipment Hardware Market by Product Line - (US$ m)
  • Figure 59: Total VoIP Business Equipment Software Market by Product Line - (US$ m)
  • Table 31: Total VoIP Business Equipment Software Market by Product Line - (US$ m)
  • VoIP Equipment Discounting
  • Figure 60: Effect of Discounting on Total Business VoIP Equipment Market Size - (US$ m)
  • Table 32: Effect of Discounting on Total Business VoIP Equipment Market Size - (US$ m)

7. Winners and Losers in the Business VoIP Supply Chain

• VoIP in the Context of Major Economic and Technology Trends
  • Global Economic Trends
  • Technology Trends
  • High Bandwidth v QoS - MPLS Solutions
  • IP Multimedia Subsystem (IMS) v Open Solutions
  • Peer-to-Peer v Centralised VoIP
  • The Dominance of IP and Next Generation Networks
  • Voice-IT Application Convergence
  • VoIP Peering and Clearing Houses
  • XConnect
  • Operational Trends
  • Out-Sourcing
  • Hosted Services
• Is Business VoIP Ready for Prime Time?
  • Why Choose VoIP?
  • Are Businesses Capable of Deploying VoIP?
  • Out-standing Barriers to Business VoIP Adoption
• VoIP Impacts on the Business VoIP Supply Chain
• VoIP as a Disruptive Technology and an Industry in Turmoil
  • A Look Ahead
• Appendix 1
  • Business VoIP Vendors

List of Forecasts

All forecasts cover 2006-2010 and ten key regions: North America; South America; Europe; China, India, Japan, Korea, Taiwan, Rest of Asia-Pacific and the Rest of the World.

• Demographics and Industry Factors
  • ICT Enabled Enterprises
  • Small Business Line Growth
  • Year 2000 Impact on Equipment Replacement
  • VoIP: TDM Ratio
  • Hosted VoIP: Purchased VoIP Ratio
• IP-PBX Forecasts
  • IP-PBX Sales Volumes
  • IP-PBX Lines
  • IP-PBX Market Size
• Business VoIP Handset Forecasts
  • Business VoIP Handset Sales - IP-PBX Systems
  • Business VoIP Handset Sales - Hosted Systems
  • Business VoIP Handset Pricing
  • Business VoIP Handset Market Size - IP-PBX
  • Business VoIP Handset Market Size - Hosted
  • Total Business VoIP Handset Market
• Business Broadband VoIP Adaptor Forecasts
  • Business Broadband Penetration by Region
  • Small Business VoIP Lines (Broadband Adaptors)
  • Incremental Business Broadband VoIP Adaptor Sales
  • Business Broadband VoIP Adaptor Prices
  • Total Business VoIP Broadband Adaptor Market
• Business VoIP Applications Forecasts
  • Business VoIP Applications Market Penetration
  • Business VoIP Application Unit Demand
  • Business VoIP Applications Pricing
  • Business VoIP Applications Market Size
• Summary Business VoIP Hardware and Software Forecasts
  • Total VoIP Business Equipment Market by Product Line
  • Total VoIP Business Equipment Market by Region
  • Total VoIP Business Equipment Hardware Market by Product Line
  • Total VoIP Business Equipment Software Market by Product Line
  • Effect of Discounting on Total Business VoIP Equipment Market Size

List of Figures

All forecasts cover 2006-2010 and ten key regions: North America; South America; Europe; China, India, Japan, Korea, Taiwan, Rest of Asia-Pacific and the Rest of the World.

• Figure 1: Total VoIP Business Equipment Market - (US$m)
• Figure 2: VoIP Network Architectures
• Figure 3: Toll Bypass VoIP
• Figure 4: Peer-to-Peer VoIP
• Figure 5: Broadband Connected VoIP
• Figure 6: Vonage VoIP Schematic
• Figure 7: Broadband Bundled VoIP
• Figure 8: Enterprise VoIP
• Figure 9: Hosted VoIP
• Figure 10: Mobile Bypass VoIP
• Figure 11: Growth of Data v Voice traffic
• Figure 12: VoIP Protocol Stacks
• Figure 13: Overview of Transport VoIP Protocols
• Figure 14: UDP and RTCP datagrams
• Figure 15: SIP Signalling Flow
• Figure 16: MPLS Tagging
• Figure 17: VoIP QoS Roadmap
• Figure 18: Firefly Soft-phone
• Figure 19: New Win32 Virus and Worm Variants, 2003-2005
• Figure 20: Fortinet - Secure VoIP Communications Flow
• Figure 21: Key Drivers for the Adoption of VoIP
• Figure 22: Integrated of VoIP into Business Functions
• Figure 23: Centralised Enterprise Business Communications Architecture
• Figure 24: Enterprise PSTN Connectivity - TDM Trunks
• Figure 25: Enterprise PSTN Connectivity - IP Trunks
• Figure 26: Enterprise Connectivity - Next Generation Network (NGN) IP Trunks
• Figure 27: Enterprise Connectivity - ITSPs and VoIP Clearing Houses
• Figure 28: Citrix Smart Agent
• Figure 29: Mitel Navigator
• Figure 30: Nokia E61 VoIP Compatible Enterprise Phone
• Figure 31: Overall Juniper Research Forecasting Methodology
• Figure 32: ICT Enabled Enterprises - (m)
• Figure 33: Small Business Line Growth - (m)
• Figure 34: Year 2000 Impact on Equipment Replacement (%) Replaced per Annum
• Figure 35: VoIP:TDM Ratio - (%) Adoption
• Figure 36: Hosted VoIP:Purchased VoIP Ratio - (%)
• Figure 37: IP-PBX Sales Volumes - (m)
• Figure 38: IP-PBX New Line Shipments - (m)
• Figure 39: IP-PBX Pricing - (US$)
• Figure 40: IP-PBX Market Size - (US$ m)
• Figure 41: Business VoIP Handset Sales (m) - IP-PBX Systems
• Figure 42: Business VoIP Handset Sales (m) - Hosted Systems
• Figure 43: Business VoIP Handset Pricing - (US$)
• Figure 44: Business VoIP Handset Market Size - IP-PBX - (US$ m)
• Figure 45: Business VoIP Handset Market Size - Hosted - (US$ m)
• Figure 46: Total Business VoIP Handset Market - (US$ m)
• Figure 47: Business Broadband Penetration by Region (%)
• Figure 48: Small Business VoIP Lines (m) (Broadband Adaptors)
• Figure 49: Business Broadband VoIP Adaptor Sales - (m)
• Figure 50: Business Broadband VoIP Adaptor Prices - (US$)
• Figure 51: Total Business VoIP Broadband Adaptor Market - (US$ m)
• Figure 52: Business VoIP Applications Market Penetration - (%)
• Figure 53: Business VoIP Application Unit Demand - (000's)
• Figure 54: Business VoIP Applications Pricing - (US$)
• Figure 55: Business VoIP Applications Market Size - (US$ m)
• Figure 56: Total VoIP Business Equipment Market by Product Line (US$ m)
• Figure 57: Total VoIP Business Equipment Market by Region - (US$ m)
• Figure 58: Total VoIP Business Equipment Hardware Market by Product Line - (US$ m)
• Figure 59: Total VoIP Business Equipment Software Market by Product Line - (US$ m)
• Figure 60: Effect of Discounting on Total Business VoIP Equipment Market Size- (US$ m)

List of Tables

All forecasts cover 2006-2010 and ten key regions: North America; South America; Europe; China, India, Japan, Korea, Taiwan, Rest of Asia-Pacific and the Rest of the World.

• Table 1: Voice over IP Implementation Types
• Table 2: Exchange Rate/Purchasing Power Regional Market Size Corrections
• Table 3: ICT Enabled Enterprises - (m)
• Table 4: Small Business Line Growth - (m) Lines
• Table 5: Year 2000 Impact on Equipment Replacement - (%) Replaced per Annum
• Table 6: VoIP:TDM Ratio - (%) Adoption
• Table 7: Hosted VoIP:Purchased VoIP Ratio - (%) Adoption
• Table 8: IP-PBX Sales Volumes - (m) Units
• Table 9: IP-PBX New Line Shipments - (m) Lines
• Table 10: IP-PBX Pricing - (US$)
• Table 11: IP-PBX Market Size - (US$ m)
• Table 12: Business VoIP Handset Sales - IP-PBX Systems - (m) Units
• Table 13: Business VoIP Handset Sales - Hosted Systems - (m) Units
• Table 14: Business VoIP Handset Pricing - (US$ m)
• Table 15: Business VoIP Handset Market Size - IP - PBX - (US$ m)
• Table 16: Business VoIP Handset Market Size - Hosted - (US$ m)
• Table 17: Total Business VoIP Handset Market - (US$ m)
• Table 18: Business Broadband Penetration by Region - (%)
• Table 19: VoIP Regulatory Constraint Multiplier by Region
• Table 20: Small Business VoIP Lines (m) (Broadband Adaptors)
• Table 21: Business Broadband VoIP Adaptor Sales - (m) Units
• Table 22: Business Broadband VoIP Adaptor Prices - (US$)
• Table 23: Total Business VoIP Broadband Adaptor Market - (US$ m)
• Table 24: Business VoIP Applications Market Penetration - (%)
• Table 25: Business VoIP Application Unit Demand - (000's)
• Table 26: Business VoIP Applications Pricing - (US$)
• Table 27: Business VoIP Applications Market Size - (US$ m)
• Table 28: Total VoIP Business Equipment Market by Product Line - (US$ m)
• Table 29: Total VoIP Business Equipment Market by Region - (US$ m)
• Table 30: Total VoIP Business Equipment Hardware Market by Product Line - (US$ m)
• Table 31: Total VoIP Business Equipment Software Market by Product Line - (US$ m)
• Table 32: Effect of Discounting on Total Business VoIP Equipment Market Size - (US$ m)

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