經管理服務的各種策略及預測

Abstract

This study examines the role of telecom industry players in offering managed services, from network to OSS/BSS, billing and application outsourcing. It analyses what managed services are, and identifies the market dynamics and trends. It discusses which players are best positioned to offer managed services to service providers, depending on the network layers: infrastructure, middleware and applications layers.

• What are managed services?
• Why are managed services gaining momentum?
• What are the different business models existing for Managed Services?
• What are the solution providers' strategies?
• Who is best positioned to address each market segment of the Managed Services market?

Table of Contents

1. Market Situation

• 1.1. Managed Services definition
  • 1.1.1. Infra Layer
  • 1.1.2. Middleware Layer
  • 1.1.3. Applications Layer
• 1.2. Managed Services drivers
  • 1.2.1. Operators Push
  • 1.2.2. Vendors Push
• 1.3. Managed Services Business Models
  • 1.3.1. Partnerships
  • 1.3.2. Pay as you Grow

2. Competitive Landscape

• 2.1. Telco Equipment Providers
  • 2.1.1. Alcatel-Lucent
  • 2.1.2. Ericsson
  • 2.1.3. Nokia Siemens Networks
  • 2.1.4. Huawei
• 2.2. IT Platform Vendors and IT Applications Providers
  • 2.2.1. Unisys
  • 2.2.2. Capgemini
  • 2.2.3. EDS/HP
  • 2.2.4. Atos Origin
  • 2.2.5. Comverse Technology
• 2.3. Telco Applications Providers
  • 2.3.1. Acision
  • 2.3.2. Smaller Players

3. Market dynamics

• 3.1. Geographic Trends
  • 3.1.1. Mature markets
  • 3.1.2. Emerging markets
• 3.2. By Type of Operator
  • 3.2.1. Fixed Service Providers & Integrated Service Providers
  • 3.2.2. Mobile Service Providers
• 3.3. By Services and Business Models
  • 3.3.1. Infrastructure Outsourcing
  • 3.3.2. Middleware outsourcing
  • 3.3.3. Hosted applications
  • 3.3.4. Partnerships
  • 3.3.5. Pay as you grow

4. Managed Services Opportunities and Threats

• 4.1. Service Providers Perspectives
  • 4.1.1. Impact on their offering
  • 4.1.2. Impact on their competitiveness
  • 4.1.3. Impact on their customers
• 4.2. For Telco Equipment Providers
  • 4.2.1. Opportunities
  • 4.2.2. Threats
  • 4.2.3. Action required
• 4.3. For IT Platform Vendors and IT Applications Providers
  • 4.3.1. Opportunities
  • 4.3.2. Threats
  • 4.3.3. Action required
• 4.4. Telco Applications Providers
  • 4.4.1. Opportunities
  • 4.4.2. Threats
  • 4.4.3. Action required

List of Figures and Tables

• Figure 1: Network Layers Can Be Outsourced
• Figure 2: Middleware Layer components
• Figure 3: Typical Hosted Applications Services
• Figure 4: Managed Services Market Drivers
• Figure 5: Which Business Model for Which Operator?
• Figure 6: Vendors Positioning
• Figure 7: Alcatel-Lucent Professional Services
• Figure 8: Alcatel-Lucent Professional Services
• Figure 9: Alcatel-Lucent Professional Services
• Figure 10: Ericsson Managed Services Offering Layers
• Figure 11: Ericsson Managed Services Ecosystem
• Figure 12: EDS IT Infrastructure Management Offering
• Figure 13: Which Business Model for Which Operator?
• Figure 14: Infrastructure and IT Managed Services Market
• Figure 15: Number of managed services deals identified, 2004-2008
• Figure 16: Breakdown of cumulative managed services by region
• Figure 17: Managed Services deals in Mature markets
• Figure 18: Managed Services deals in Emerging markets
• Figure 19: Managed Services deals by operator type
• Figure 20: Mobile Service Providers Managed Services deals
• Figure 21: Managed Services deals breakdown by type
• Figure 22: Evolution pattern of network outsourcing deals
• Figure 23: Network Outsourcing providers' market share

• Table 1: Three Classical Outsourced Applications
• Table 2: Alcatel-Lucent Managed Services Contracts
• Table 3: Ericsson Managed Services Contracts
• Table 4: Nokia Siemens Networks Managed Services Contracts
• Table 5: Huawei Managed Services Contracts
• Table 6: Capgemini Managed Services Contracts
• Table 7: EDS Managed Services Contracts
• Table 8: Atos Origin Managed Services Contracts
• Table 9: Comverse Technology Managed Services Contracts
• Table 10: Managed services deals by region
• Table 11: Managed Services deals in India
• Table 12: Hosted application deals by application
• Table 13: Long term partnerships (from 3 to 10 years)