Abstract
This report examines the strategic IP telephony options open to businesses:
choices in the area of equipment and services(design, deployment,
maintenance), alternative rollout models (hybrid, centralised, hosted),
technological choices (IP phones, SIP, XML, open source), comparative costs,
new uses enabled by ToIP (application services, mobility....) and with other
key criteria (security, QoS....).
The report also positions the offers marketed by the value chain' s main actors
(equipment suppliers, service providers, integrators, operators) and analyses
the competition and partnerships that exist between them.
Also included is a look at the status of businesses' migration to ToIP
(take-up rate by size of company and sector of activity, the enablers and
obstacles, technical and financial state of affairs....), followed by an
analysis of equipment market trends and IP telephony' s future prospects (are
voice services going all software?)
Key questions
- What technological developments are underway?
- What strategic options exist in terms of rollout models and technological
choices?
- What is the roadmap for ToIP?
- What costs are involved in switching to VoIP (investments, management,
maintenance)?
- What are the incentives and obstacles associated with each type of VoIP ?
- What market segmentation (SME vs. corporate, sectors of activity)?
- How are the players' offers positioned?
- How is the market likely to evolve?
Who should read this report?
- Operators and integrators
- Evaluating VoIP' s penetration in SME and corporate markets
- Obtaining the results of a comparative positioning of the offers
- Equipment suppliers
- Assessing the size of the PABX and IP markets
- Understanding businesses' VoIP adoption models
- Estimating operators' proposed market value
- Investors and analysts
- Understanding the technological and strategic implications of VoIP
- Analysing the associated business models
- Assessing VoIP players' positioning in the value chain
Providers analysed
- Alcatel
- Avaya
- BT
- Cisco
- FT
- Microsoft
- Nextiraone
- Nortel
- Telindus-Arche
Users interviewed
- APHP
- AXA
- Cap Gemini
- Casino
- Club Med
- Gard Regional Councils
- EDF
- French Ministry of the Interior
- IT service providers
- SNCF
- University of Angers
Table of Contents
1. VoIP: challenges and strategies
- 1.1 Scope of the report
- 1.2 Context: the inevitability of VoIP
- 1.2.1. A shift to open source technologies: IP, SIP, XML
- 1.2.2. ToIP, functional needs and new uses
- 1.3 What technological and strategic options?
- 1.3.1. Comparison of solutions and rollout models
- 1.3.2. Other criteria to consider: QoS and security
- 1.3.3. IP phones and interoperability (SIP)
- 1.3.4. Relevance of open source solutions
- 1.3.5. Mobility and ToIP
- 1.4 Voice over IP and costs
- 1.4.1. Level of investment and ROI
- 1.4.2. Factors contributing to ROI and impact on choices
- 1.4.3. Management and maintenance costs
- 1.5 What roadmap for a ToIP rollout?
2. State of demand
- 2.1 State of migration to ToIP in 10 points
- 2.1.1. ToIP/VoIP penetration rate
- 2.1.2. Reasons for choices and adoption drivers
- 2.1.3. Obstacles
- 2.1.4. Technical solutions chosen
- 2.1.5. Impact on connection
- 2.1.6. Technical assessment
- 2.1.7. Financial assessment (savings)
- 2.1.8. Expectations in terms of new services
- 2.1.9. Mobility issues
- 2.1.10. Choice considerations
- 2.2 Telephony and ToIP equipment market
- 2.3 ToIP case studies
- 2.3.1. APHP (Paris hospitals)
- 2.3.2. AXA
- 2.3.3. Capgemini
- 2.3.4. Casino Group
- 2.3.5. Club Med
- 2.3.6. Conseil General du Gard (30)
- 2.3.7. EDF
- 2.3.8. Computer manufacturer
- 2.3.9. French Ministry of the Interior
- 2.3.10. SNCF
- 2.3.11. University of Angers
3. Offers and players
- 3.1 Players and offer positioning
- 3.1.1. Equipment suppliers
- 3.1.2. Integrators
- 3.1.3. Operators
- 3.1.4. Outsourced, hosted and mobile offers
- 3.2 Market segmentation
- 3.3 Value chain and partnerships between players
- 3.3.1. Equipment supplier partnerships
- 3.3.2. Integrators' partnerships
- 3.3.3. Competition and offer structure
4. Conclusions and outlook
5. Glossary
Illustrations
Tables
- Table 1: Examples of classes of service
- Table 2: Percentage of French businesses that use VoIP, according to
company size
- Table 3: Corporate VoIP rollouts, by staff size in 2006
- Table 4: Corporate VoIP rollouts, by sector of activity in 2006
- Table 5: Voice over IP take-up among SMEs in France, by staff size
- Table 6: Proportion of single site and multi-site SMEs in France, by staff
size
- Table 7: Level of PABX equipment among French SMEs (at headquarters), by
staff size
- Table 8: Type of PBX equipping SMEs in France: currently and post
equipment replacement
- Table 9: The different Voice over IP solutions used by SMEs in France
- Table 10: Growth of the world business telephony equipment market, by type
of equipment (2005-2010)
- Table 11: Growth of the world business telephony market by geographical
zone (2005-2010)
- Table 12: World ranking of PBX suppliers in 2005
Figures
- Figure 1: Hybrid IP PABX architecture
- Figure 2: Convergent IP PABX architecture
- Figure 3: IPBX LAN IP PBX architecture
- Figure 4: IP Centrex architecture
- Figure 5: Operational architecture of VoIP on an MPLS network
- Figure 6: DoCoMo' s dual-mode solution
- Figure 7: Example of a mobile VoIP application for businesses
- Figure 8: Corporate demand drivers and main decision-making criteria
- Figure 9: Level of PABX equipment among single vs. multi-site SMEs (at
headquarters) in France
- Figure 10: PABX equipment of secondary sites among SMEs in France
- Figure 11: VoIP traffic breakdown for multi-site SMEs in France
- Figure 12: Decisive elements in SMEs' migration to VOIP
- Figure 13: Obstacles to installing an IP PBX among companies with over 300
employees, in Germany, Italy and France
- Figure 14: Growth of the world business telephony equipment market, by
geographical zone (2005-2010)
- Figure 15: Value chain for ToIP-related services
- Figure 16: Shift in integrators' strategic positioning along the value
chain
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