Abstract
“Your essential guide to the technology trends and strategic issues
surrounding outsourcing in today' s global telecoms industry. ”
With increasing pressures on businesses to grow revenues whilst driving down
costs, outsourcing has become viable practice for many of the worlds leading
organisations. This in-depth study addresses the trend towards outsourcing by
global telecoms operators and explores what is driving it, who is doing it and
why?
This essential strategic report enables you to assess appropriate strategies
for entering this competitive market and provides detailed forecasts for
vendor revenues, allowing you to evaluate the scale of the opportunity and
identify which markets offer the greatest promise quickly and effectively.
This report also provides a comprehensive framework for risk assessment,
helping you determine which activities could be outsourced and what benefits
may be gained by doing so, allowing you to identify the key success factors
for outsourcing from both a vendor and operator perspective.
Key Coverage
Detailed case studies on companies include:
Outsourcing Network Case Studies
- 3, UK
- ONE, Australia
- Vodafone, Netherlands
- Bharti Airtel, India
- Wateen Telecom, Pakistan
- Brazil Telecom
- Tekom South Africa
- Lattelekom, Latvia
- Telecom New Zealand
- Services Hosting Case Studies
- SunCom Wireless, USA
- Elisa, Finland
- Proximus, Belgium
- Mobitel, Slovenia
- Unicel, USA
Key Issues Addressed
- What are the underlying drivers of growth in the managed services market
for telecoms operators?
- How quickly will this market grow, and why?
- Where is the growth coming from, and why?
- Who are the key players in this market? What strategies are they adopting
to exploit it?
- What are the opportunities for operators and vendors in this market?
- What are the risks of adopting this strategy- for operators and for
vendors?
- How can those risks be avoided or minimised?
- What are the implications for telecoms operator business models and the
relationship with vendors?
- What specific savings can operators make?
- What is the best strategy for negotiating or managing a managed services
contract?
Who should read this report?
- Operators :Understand how to the marketing is shifting and assess
the challenges, cost and benefits associated with outsourcing network
operations and services hosting.
- Integrators: Gain global overview of outsourcing networks and
identify new business opportunities and assess possible industry partnerships.
- Service Providers: Assess the opportunities and challenges of
various technology options for outsourcing network operations and service
hosting. Understand the current industry; learn strategic approaches to the
industry, and its market drivers.
- Network Vendors: Evaluate all available outsourcings to determine
market potential and learn how to drive down the cost of components for mass
market integration.
Table of Contents
1. Executive Summary
2. Market Overview
- 2.1 Defining managed services
- 2.2 The managed services portfolio
- 2.2.1 Outsourcing Network Operations
- 2.2.2 Outsourcing IT & OSS/BSS
- 2.2.3 Services Hosting
- 2.3 The managed services value chain
- 2.3.1 Telecoms Operators
- 2.3.2 Managed Services Providers
- 2.4 Growth in the managed services market
- 2.5 Key drivers for growth of the managed services market
- 2.5.1 Demand side drivers
- 2.5.2 Supply side drivers
3. Outsourcing Network Operations
- 3.1 Outsourcing network operations: the business case
- 3.1.1 The benefits of outsourcing network operations
- 3.1.2 The risks of outsourcing network operations
- 3.2 Outsourcing network operations: what makes sense and what doesn' t?
- 3.2.1 Network Planning
- 3.2.2 Vendor Management
- 3.2.3 Network build and deployment
- 3.2.4 Site Acquisition and management
- 3.2.5 Network maintenance (field activities)
- 3.2.6 Network operations (centralised activities)
- 3.2.7 Supply chain management
- 3.2.8 Network optimization
- 3.2.9 End-to-end outsourcing of network operations
- 3.2.10 Hosted networks
- 3.3 Negotiating and managing managed services contracts
- 3.3.1 Choosing the right approach
- 3.3.2 Choosing the right partner
- 3.3.3 Negotiating the managed services contract
- 3.3.4 Managing the transition
- 3.3.5 Managing service delivery
- 3.3.6 Managing the business transformation
- 3.4 Outsourcing network operations: critical success factors
- 3.5 Outsourcing network operations: implications for telecoms operators
and industry structure
4. Operator case studies of outsourcing network operations
- 4.1 3, UK
- 4.2 ONE, Austria
- 4.3 Vodafone, Netherlands
- 4.4 Bharti Airtel, India
- 4.5 Wateen Telecom, Pakistan
- 4.6 Brazil Telecom
- 4.7 Telkom South Africa
- 4.8 Lattelekom, Latvia
- 4.9 Telecom New Zealand
5. Services Hosting
- 5.1 Services hosting: the business case
- 5.1.1 The benefits of services hosting
- 5.1.2 The risks of services hosting
- 5.2 Services hosting: what makes sense and what doesn' t?
- 5.2.1 Services and content delivery platforms and enablers
- 5.2.2 Services development and content sourcing
- 5.2.3 Services and content management
- 5.2.4 Outsourcing IMS: a prime candidate for service hosting?
- 5.3 Services hosting providers
- 5.3.1 Network equipment vendors
- 5.3.2 Services hosting specialists and MVNEs
- 5.4 Services hosting: operator case studies
- 5.4.1 SunCom Wireless, USA
- 5.4.2 Elisa, Finland
- 5.4.3 Proximus, Belgium
- 5.4.4 Mobitel, Slovenia
- 5.4.5 Unicel, USA
- 5.5 Services hosting: critical success factors
- 5.6 Services hosting: implications for telecoms operators
6. Managed Service Provider Strategies
- 6.1 Network Equipment Providers
- Market share of global managed services market by vendor, 2007 and 2012
- 6.1.1 Alcatel-Lucent
- 6.1.2 Ericsson
- 6.1.3 Huawei
- 6.1.4 Motorola
- 6.1.5 Nokia-Siemens
- 6.1.6 Nortel Networks
- 6.2 Services Hosting Specialists
- 6.2.1 Comverse
- 6.2.2 End2End Mobile
- 6.2.3 LogicaCMG
- 6.2.4 Others
7. The Future for Managed Services (Market Forecasts)
- 7.1 Forecasting Methodology
- 7.2 Global Forecast for Managed Network Services
- Global managed services revenues by region, 2007 - 2012
- Global managed services revenues by service type (outsourcing network
operations and services hosting),2007 - 2012
- 7.3 Regional Forecasts and Analysis
- 7.3.1 Europe
- Western European managed services revenues by service type, 2007 - 2012
- Eastern European managed services revenues by service type, 2007 - 2012
- 7.3.2 North America
- North American managed services revenues by service type, 2007 - 2012
- 7.3.3 Latin America
- Latin American managed services revenues by service type, 2007 - 2012
- 7.3.4 Asia-Pacific
- Asia Pacific managed services revenues by service type, 2007 - 2012
- 7.3.5 Middle East and Africa
- Middle Eastern and African managed services revenues by service type,
2007 - 2012
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