OSS（Operations and Support Systems）市場：2007年至2011年 是由出版商The Insight Research Corporation在2007年12月所出版的。
這份英文市場調查報告書價格從美金4995起跳。
Abstract
Operations support systems (OSS), the information technology infrastructure
that gives carriers the ability to create, deploy, manage, and maintain
network-based services, are being retooled to handle converged network
operations. Carriers are buying solutions that will inter-work wireless, IP,
and traditional PSTN elements within their enterprise, as well as extend a
comparable level of management and control to dissimilar OSSes as part of
their overall strategy. This industry analysis report examines recent
marketplace drivers by focusing on billing, customer care, trouble/repair,
planning and engineering, provisioning/inventory, network management, business
management, and workforce management. Expenditures are segmented by OSS type
and geographic region for both broadband and narrowband services.
Table of Contents
Chapter I
Executive Summary
- 1.1 Operations Support Systems (OSSes)
- 1.2 Definitions
- 1.3 What Drives OSS Spending Today?
- 1.4 OSS Market Forecast
Chapter II
Definitions and Overview
- 2.1 OSS Defined
- 2.1.1 OSS Software
- 2.1.1.1 Application Software
- 2.1.1.2 Middleware
- 2.1.2 Hardware
- 2.1.3 Maintenance Contracts
- 2.1.4 Professional Services
- 2.1.5 Definitions Summary
- 2.2 OSS Applications
- 2.2.1 Business Operations Support
- 2.2.1.1 Customer Care
- 2.2.1.2 Service Orders
- 2.2.1.3 Billing Mediation
- 2.2.1.4 Rating
- 2.2.1.5 Billing
- 2.2.2 Network Operations Support
- 2.2.2.1 Engineering and Planning
- 2.2.2.2 Provisioning
- 2.2.2.3 Trouble Repair
- 2.2.2.4 Network Management
- 2.3 Network Management Functions
- 2.3.1 Fault Management
- 2.3.2 Configuration Management
- 2.3.3 Accounting Management
- 2.3.4 Performance Management
- 2.3.5 Security Management
- 2.4 OSS Market Structure
- 2.4.1 OSS Market History
- 2.4.2 Types of OSS Vendors
- 2.4.3 OSS Partnership Structures
Chapter III
Market Trends
- 3.1 Worldwide Overview
- 3.1.1 The Telecom Crash of 2000-2001
- 3.1.2 After the Crash
- 3.1.3 Market Drivers
- 3.1.4 The Important of Liberalization on the Telecom Infrastructure
- 3.2 Network and Services Trends: OSS Impacts
- 3.2.1 Wireline Carrier Trends
- 3.2.1.1 Circuit-Switched Revenue Lost to VoIP
- 3.2.1.2 Internet Trends
- 3.2.1.3 IP Telephony and Enhanced IP Services
- 3.2.1.4 IP-Based Virtual Private Networks
- 3.2.1.5 Reliable VoIP and Real-Time Interactive Services
- 3.2.1.6 Implications for IP OSSes
- 3.2.2 Wireless Carrier Trends
- 3.2.2.1 The US Led but Now Follows
- 3.2.2.2 Wireless Growth Continues
- 3.2.2.3 Slow Emergence of 3G Services
- 3.2.2.4 Price Competition and New Services
- 3.2.2.5 Wireless Access Network Trends
- 3.2.2.6 End-to-End IP Connectivity and “Smartphones”
- 3.2.2.7 The Impact of Wireless LANs
- 3.2.2.8 Implications for Wireless OSSes
- 3.2.3 Cable TV Trends
- 3.2.3.1 Multi-Service Operators (MSOs) Enter Local Service Competition
- 3.2.3.2 Upgrade of the Cable Network
- 3.3 Impact of Deregulation on OSS Systems
- 3.3.1 Deregulation in the United States
- 3.3.2 Deregulation in the Rest of the World
- 3.4 Major Technology Trends
- 3.4.1 Network Security
- 3.4.2 Modularization
- 3.4.3 Convergence of the IT Data Center and the Telco Central Office
- 3.4.4 Emergence of New Software Technologies
- 3.4.4.1 Object Orientation
- 3.4.4.2 Middleware
- 3.4.5 The New Focus on Service Assurance
- 3.5 "The TeleManagement Forum (TMF), NGOSS, and eTOM"
- 3.6 Emerging OSS Opportunities
Chapter IV
OSS Customer Markets
- 4.1 Customer Requirements
- 4.2 Domestic Wireline Market Needs
- 4.2.1 Instant Return-On-Investment (ROI)
- 4.2.2 Electronic Numbering (ENUM)
- 4.2.3 OSS Interconnection
- 4.2.4 Monitoring Network Quality
- 4.2.5 Outsourcing/Demand for Application Services
- 4.2.6 Customer-Centric Market Differentiation
- 4.2.7 Changing Internet Access Strategies
- 4.2.8 Broadband Network Management
- 4.3 Domestic Wireless Market Needs
- 4.3.1 Coping with Wireless Carrier Convergence
- 4.3.2 Reducing Customer Churn Rates
- 4.3.3 Maintaining Network Reliability and Quality
- 4.3.4 Wireless Number Portability
- 4.3.5 Reducing Fraud in Voice and Data Environments
- 4.3.6 Collecting Revenues from Inter-Carrier Billing
- 4.4 International Wireline Market Needs
- 4.5 International Wireless Market Needs
- 4.6 Cable TV Service Provider Market Needs
Chapter V
OSS Vendors
- 5.1 Overview
- 5.2 Product Fit
- 5.2.1 Representative Vendor Products by TMF' s eTOM/NGOSS Operations Model
- 5.3 Representative OSS/BSS Vendors
- 5.3.1 Agilent
- 5.3.2 Alcatel Lucent
- 5.3.3 Amdocs
- 5.3.4 Axiom Systems
- 5.3.5 BEA Systems
- 5.3.6 Cisco Systems
- 5.3.7 Clarity
- 5.3.8 Comverse
- 5.3.9 Convergys
- 5.3.10 CSG Systems
- 5.3.11 Dorado
- 5.3.12 EMC
- 5.3.13 Ericsson
- 5.3.14 Evolving Systems
- 5.3.15 Hewlett-Packard (HP)
- 5.3.16 IBM
- 5.3.17 Kabira
- 5.3.18 NetCracker
- 5.3.19 NetScout
- 5.3.20 Nokia
- 5.3.21 Openet
- 5.3.22 Oracle
- 5.3.23 Redknee
- 5.3.24 Sigma Systems
- 5.3.25 Subex Azure
- 5.3.26 SunTec Business Solutions
- 5.3.27 SupportSoft
- 5.3.28 Synchronoss
- 5.3.29 Telcordia
- 5.4 Systems Integrators
- 5.4.1 Accenture
- 5.4.2 Atos Origin
- 5.4.3 Bearing Point
- 5.4.4 Business Edge
- 5.4.5 Capgemini
- 5.4.6 CGI Group
- 5.4.7 Computer Sciences Corporation (CSC)
- 5.4.8 Electronic Data Systems (EDS)
- 5.4.9 IBM Communications
- 5.5 Emerging Offshore Systems Integrators
- 5.5.1 Aricent
- 5.5.2 AsiaInfo Holdings
- 5.5.3 Cognizant
- 5.5.4 Infosys
- 5.5.5 Patni
- 5.5.6 Satyam
- 5.5.7 Tata Consultancy Services (TCS)
- 5.5.8 Tech Mahindra
- 5.5.9 Wipro
- 5.6 Vendor Survey Results
- 5.6.1 Expectations of Industry Trends
- 5.6.1.1 OSS Sales Expectations by OSS Type
- 5.6.1.2 OSS Sales Expectations by Service Domain
- 5.6.1.3 Favored Method to Support New Services
- 5.6.2 Vendor Sales Results
Chapter VI
Market Forecasts
- 6.1 Introduction
- 6.2 Methodology
- 6.2.1 Market Analysis Structure
- 6.2.2 OSS Application Categories
- 6.2.3 Addressable Market Methodology
- 6.2.4 Methodology Algorithm
- 6.2.5 Forecasting Model Enhancements
- 6.3 Global Forecasts
- 6.4 North America
- 6.4.1 Wireline
- 6.4.2 Wireless
- 6.4.3 Broadband
- 6.4.4 Professional Services
- 6.5 International
- 6.5.1 Wireline
- 6.5.2 Wireless
- 6.5.3 Broadband
- 6.5.4 Professional Services
- 6.6 Europe/Middle East/Africa
- 6.6.1 Wireline
- 6.6.2 Wireless
- 6.6.3 Broadband
- 6.6.4 Professional Services
- 6.7 Asia/Pacific
- 6.7.1 Wireline
- 6.7.2 Wireless
- 6.7.3 Broadband
- 6.7.4 Professional Services
- 6.8 Latin America/Caribbean
- 6.8.1 Wireline
- 6.8.2 Wireless
- 6.8.3 Broadband
- 6.8.4 Professional Services
Table of Figures
Chapter I
- I-1 Total Worldwide OSS Sales Revenue, 2007-2012
Chapter II
- II-1 Operations Support System Dataflow
- II-2 Business Operations Systems Dataflow
- II-3 Telecommunications Management Network Functional Architecture
Chapter III
- III-1 Service Provider Goal Hierarchy
- III-2 Voice over IP Network Architecture
- III-3 Wireless Penetration as a Percentage of Population
- III-4 Wireless Upgrade Paths
- III-5 Worldwide Subscribers to Wireless Services, 2007-2012
- III-6 Worldwide Prepaid Wireless Penetration as of June 2006
- III-7 Average Monthly Local Bill in the United States, 1988-2006
- III-8 Wireless Access Network Topologies, Channelized vs. Packetized
- III-9 HFC Architecture
- III-10 Enhanced Telecom Operations Map (eTOM)
- III-11 Operations Component of the eTOM Framework
Chapter IV
- IV-1 E-Bonding between a CLEC' s and ILEC' s OSSes and Databases
- IV-2 General Outsourcing Model
- IV-3 i-mode Collaboration Concept
- IV-4 Percentage of US Households Passed by Cable High-Speed Internet
Service, 2000-2007
Chapter V
- V-1 Vendor Sales by Carrier Type
- V-2 Vendor Sales by Region and Carrier Type
- V-3 Vendor Sales by Region
- V-4 Vendor Sales by OSS Services Support
- V-5 Vendor Sales by OSS Type
Chapter VI
- VI-1 Components of IT Budget in 2007
- VI-2 OSS Component Mix, 2007 and 2012
- VI-3 Global Carrier Revenue Distribution by Region, 2007 and 2012
- VI-4 Global Carrier Revenue Distribution, Wireline vs. Wireless, 2007
and 2012
- VI-5 Total Worldwide OSS Sales Revenue, 2007-2012
- VI-6 Worldwide OSS Sales Distribution by Region, 2007 and 2012
- VI-7 Total North American OSS Sales Revenue, 2007-2012
- VI-8 North Am Wireline OSS Sales Distribution by Cust Seg, 2007 and 2012
- VI-9 North Am Broadband OSS Sales Distribution by Cust Seg, 2007 and
2012
- VI-10 Total Int OSS Sales Revenue, 2007-2012
- VI-11 Int Wireline OSS Sales Distribution by Region, 2007 and 2012
- VI-12 Int Wireless OSS Sales Distribution by Region, 2007 and 2012
- VI-13 Int Broadband OSS Sales Distribution by Region, 2007 and 2012
- VI-14 Total Europe/Middle East/Africa OSS Sales Revenue, 2007-2012
- VI-15 Total Asia/Pacific OSS Sales Revenue, 2007-2012
- VI-16 Total Latin America/Caribbean OSS Sales Revenue, 2007-2012
Table of Tables
Chapter I
- I-1 Operations Support System Definitions Summary
Chapter II
- II-1 Operations Support System Definitions Summary
Chapter III
- III-1 Carrier Revenue and Loss to VoIP by Region, 2007-2012
- III-2 MSO Revenue by Service Type, 2007-2012
- III-3 Network-Centric vs. Customer-Centric Metrics
Chapter IV
- IV-1 Customer Markets Defined
- IV-2 Summary of Common Service Provider OSS Req and Needs Fulfilled
- IV-3 Top Ten US Multiple Systems Operators, March 2007
Chapter V
- V-1 Rep. Vendor Products Classified by TMF' s eTOM / NGOSS Ops Model
Chapter VI
- VI-1 Systems Component Categories
- VI-2 Customer Markets Segmented
- VI-3 Spending Investment in 2007 by Select Market Segment
- VI-4 Worldwide Market Segment Rev Base and Growth, 2007-2012
- VI-5 Worldwide OSS Expenditure Distribution by OSS Type, 2007 and 2012
- VI-6 Global Carrier Revenue by Region, 2007-2012
- VI-7 Service Provider Revenues
- VI-8 Number of Main Wireline Telephone Lines, 2005 and 2006
- VI-9 Worldwide Broadband Lines, 2005 and 2006
- VI-10 Global Carrier Rev by Technology Segment, 2007 through 2012
- VI-11 Worldwide OSS Sales by Region, 2007-2012
- VI-12 Worldwide OSS Sales Rev, Wireline vs. Wireless, 2007-2012
- VI-13 Worldwide OSS Sales Rev by Service Type, 2007-2012
- VI-14 Worldwide OSS Sales Rev by OSS Type, 2007-2012
- VI-15 Worldwide Professional Services Rev by Region, 2007-2012
- VI-16 Worldwide Professional Services Rev by Service Type, 2007-2012
- VI-17 N Am OSS Sales Revenue, Wireline vs. Wireless, 2007-2012
- VI-18 N Am OSS Sales Revenue by Service Type, 2007-2012
- VI-19 N Am Wireline OSS Sales Rev by OSS Type, 2007-2012
- VI-20 N Am Wireline OSS Sales Distribution by OSS Type, 2007 and 2012
- VI-21 N Am Wireless OSS Sales Rev by OSS Type, 2007-2012
- VI-22 N Am Wireless OSS Sales Distribution by OSS Type, 2007 and 2012
- VI-23 N Am Broadband OSS Sales Rev by OSS Type, 2007-2012
- VI-24 N Am Broadband OSS Sales Distribution, 2007 and 2012
- VI-25 N Am Professional Services Rev by Service Type, 2007-2012
- VI-26 Int.OSS Sales Rev, Wireline vs. Wireless, 2007-2012
- VI-27 Int.OSS Sales Revenue by Service Type, 2007-2012
- VI-28 Int.Wireline OSS Sales Rev by OSS Type, 2007-2012
- VI-29 Int.Wireline OSS Sales Distribution by OSS Type, 2007 and 2012
- VI-30 Int.Wireless OSS Sales Rev by OSS Type, 2007-2012
- VI-31 Int.Wireless OSS Sales Distribution by OSS Type, 2007 and 2012
- VI-32 Int.Broadband OSS Sales Rev by OSS Type, 2007-2012
- VI-33 Int.Broadband OSS Sales Distribution by OSS Type, 2007 and 2012
- VI-34 Int.Professional Services Rev by Service Type, 2007-2012
- VI-35 Int.Professional Services Rev by Region, 2007-2012
- VI-36 EMEA OSS Sales Rev, Wireline vs. Wireless, 2007-2012
- VI-37 EMEA OSS Sales Rev by Service Type, 2007-2012
- VI-38 EMEA Wireline OSS Sales Rev by OSS Type, 2007-2012
- VI-39 EMEA Wireless OSS Sales Rev by OSS Type, 2007-2012
- VI-40 EMEA Broadband OSS Sales Rev by OSS Type, 2007-2012
- VI-41 EMEA Prof Serv Rev by Service Type, 2002-2007
- VI-42 Asia/Pacific OSS Sales Rev, Wireline vs. Wireless, 2007-2012
- VI-43 Asia/Pacific OSS Sales Rev by Service Type, 2007-2012
- VI-44 Asia/Pacific Wireline OSS Sales Rev by OSS Type, 2007-2012
- VI-45 Asia/Pacific Wireless OSS Sales Rev by OSS Type, 2007-2012
- VI-46 Asia/Pacific Broadband OSS Sales Rev by OSS Type, 2007-2012
- VI-47 Asia/Pacific Professional Services Rev by Service Type, 2002-2007
- VI-48 Latin Am/Carib OSS Sales Rev, Wireline vs. Wireless, 2007-2012
- VI-49 Latin Am/Carib OSS Sales Rev by Service Type, 2007-2012
- VI-50 Latin Am/Carib Wireline OSS Sales Rev by OSS Type, 2007-2012
- VI-51 Latin Am/Carib Wireless OSS Sales Rev by OSS Type, 2007-2012
- VI-52 Latin Am/Carib Broadband OSS Sales Rev by OSS Type, 2007-2012
- VI-53 Latin Am/Carib Prof Services Rev by Service Type, 2007-2012
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