無線 OSS（作業支援系統）市場趨勢與預測

本報告已在2011年07月19日停止出版。

目錄

Overview

Twenty-five years ago, mobile telephones were exotic status symbols. Today, over 900 million subscribers worldwide depend on mobile wireless telephones. Affordable, reliable, and ubiquitous wireless service has profoundly altered the way end-users expect to access the global communications network.

Mobile wireless growth to date has been driven largely by voice traffic. The wireless revolution, however, is colliding head on with the other great telecommunications phenomenon of recent years-the Internet. The Internet fundamentally changes what end-users expect from the global communications network. The convergence of these two forces, wireless and the Internet, represents an enormous market opportunity.

This logic spurred carriers to spend hundreds of billions of dollars on new spectrum licenses and infrastructure for so-called third-generation (3G) wireless networks, which position the companies to offer wireless data/Internet services to a greater number of subscribers. For most operators, 3G network construction is occurring in parallel with their existing bread-and-butter second-generation (2G) wireless networks.

As deregulation and competition increase, wireless service providers will find themselves in the same position that wireline service providers found themselves in during the mid- to late-1990s-that having a network is not enough to be successful. The keys to success are:

• Acquiring customers;
• Provisioning and activating services;
• Accurately billing for services; and
• Assuring that the services perform as promised.

With the industry poised on the brink of a technological and market upheaval, operations support systems (OSSes) are the critical glue that will hold together the new networks and services.

Status of Wireless Network Deployment

Although most users are on a 2G digital network, some subscribers are still on a first generation (1G) analog advanced mobile phone system (AMPS) network. In the US, the user base was roughly divided as follows in mid-2001:

• 33.8 percent code division multiple access (CDMA);
• 9 percent global system for mobile communications (GSM);
• 30.5 percent time division multiple access (TDMA); and
• 26.7 percent AMPS.

Market Segmentation

• Impact of New Wireless Data Service Usage on Average Revenue per User
  • Voice Service
  • 2.5G Data Service
  • 3G Data Service
• Wireless OSS Component Mix, 2002 and 2007
  • Maintenance
  • Software
  • Professional Services
  • Hardware, OS and Middleware
• Revenue for 2G, 2.5G, and 3G Market Segments by Region
  • North America
  • Europe, Middle East, Africa
  • Asia/Pacific
  • Latin America/Caribbean
• Global Wireless Carrier, Worldwide Wireless OSS, and Worldwide Broadband Wireless Revenue by Region
  • North America
  • Europe, Middle East, Africa
  • Asia/Pacific
  • Latin America/Caribbean
• Global Wireless Carrier, Worldwide Wireless OSS, and Worldwide Broadband Wireless Revenue by Service Type
  • 2.5G Data Services
  • 3G Data Services
  • Basic Voice/SMS
• Worldwide OSS Revenue
  • Broadband
  • Narrowband
    • North America
    • Europe, Middle East, Africa
    • Asia/Pacific
    • Latin America/Caribbean
• Worldwide Wireless Revenue for Voice Support and 2.5G Data Support by OSS Type
  • Billing Mediation
  • Bill Rendering
  • Customer Care
  • RF Planning
  • Provisioning/Inventory
  • Trouble/Service Assurance
  • Network Management
  • Fault Management
  • Workforce Management
  • Wireless Number Portability
  • Business Management
  • Other Planning and Engineering
• Wireless OSS Revenue by Services Supported
  • 2.5G Data Services
  • 3G Data Services
  • Basic Voice/SMS
    • North America
    • Europe, Middle East, Africa
    • Asia/Pacific
    • Latin America/Caribbean
• Wireless OSS and Broadband Wireless OSS Revenue by OSS Type
  • Billing Mediation
  • Bill Rendering
  • Customer Care
  • RF Planning
  • Provisioning/Inventory
  • Trouble/Service Assurance
  • Network Management
  • Fault Management
  • Workforce Management
  • Wireless Number Portability
  • Business Management
  • Other Planning and Engineering
    • North America
    • Europe, Middle East, Africa
    • Asia/Pacific
    • Latin America/Caribbean

Table of Contents

Chapter I : EXECUTIVE SUMMARY

• 1.1 Overview
• 1.2 Status of Wireless Network Deployment
• 1.3 Effects of 2.5G and 3G Services on OSSes
• 1.4 The Market

Chapter II : MOBILE VOICE AND DATA NETWORKS

• 2.1 Overview
  • 2.1.1 The Promises and Challenges of 3G
  • 2.1.2 Role of OSSes
  • 2.1.3 The Unresolved Issue
• 2.2 Differences Between Wireless Mobile Technologies
• 2.3 Network Architecture Evolution
  • 2.3.1 First Generation Network Architecture
  • 2.3.2 Second Generation Network Architecture
  • 2.3.3 Third Generation Network Architecture
• 2.4 Standards Organizations
• 2.5 Market Trends
  • 2.5.1 Subscribership
  • 2.5.2 Voice Usage and Price
  • 2.5.3 Wireless Data Services
  • 2.5.4 Network Deployment Status
• 2.6 Outlook for Wireless OSSes

Chapter III : WIRELESS OSS TECHNOLOGY AND MARKET TRENDS

• 3.1 Overview
• 3.2 OSS Defined
• 3.3 Accounting Management Functional Area
  • 3.3.1 Billing
  • 3.3.2 Data Collection and Mediation
• 3.4 Configuration Management Functional Area
  • 3.4.1 Customer Care
  • 3.4.2 Sales Automation
  • 3.4.3 Engineering, Planning, and Design
  • 3.4.4 Service & Network Provisioning
    • 3.4.4.1 Flow-Through Provisioning: The Holy Grail Of OSS
    • 3.4.4.2 Wireless Flow-Through Provisioning Challenges
    • 3.4.4.3 Wireless Service Provisioning Process
  • 3.4.5 Other Service Activation Issues
    • 3.4.5.1 Over-the-Air Provisioning
    • 3.4.5.2 Subscriber Identity Module Cards and Java
  • 3.4.6 Provisioning and Service Assurance Integration
  • 3.4.7 Network Inventory Management
• 3.5 Fault Management Functional Area
  • 3.5.1 Wireless Network Management
    • 3.5.1.1 Network/Fault Management Architecture
    • 3.5.1.2 3G Fault Management/Alarm Management
  • 3.5.2 Network Maintenance, Testing, and Restoration
  • 3.5.3 Trouble Ticketing and Trouble Management
    • 3.5.3.1 Multi-Carrier Trouble Management Synchronization
    • 3.5.3.2 3G Trouble Management
• 3.6 Performance Management Functional Area
  • 3.6.1 QoS for 2.5G and 3G
  • 3.6.2 Network Performance Data Management
  • 3.6.3 Network Performance Management
• 3.7 Security Management Functional Area
  • 3.7.1 Fraud Management
  • 3.7.2 Mobile Device Security
  • 3.7.3 NE Security
  • 3.7.4 Communications Assistance for Law Enforcement Act
• 3.8 Common Aspects Across OSS Functional Areas
  • 3.8.1 Business Management
  • 3.8.2 Workforce Management
  • 3.8.3 Element Management
  • 3.8.4 Middleware
  • 3.8.5 Professional Services and Outsourcing
• 3.9 Wireless OSS Markets
  • 3.9.1 Wireline vs. Wireless OSSes
  • 3.9.2 Carrier Purchasing Trends
  • 3.9.3 Opportunities for OSS Vendors
• 3.10 Wireless OSS Summary and Questions
  • 3.10.1 Are Wireless OSSes Meeting Service Provider Needs?
  • 3.10.2 Are Wireless OSSes Scaleable and Robust Enough?
  • 3.10.3 Are Wireless OSSes Ready for 2.5G and 3G Networks?
  • 3.10.4 Are Critical Functions Missing from Wireless OSSes?
  • 3.10.5 What are the Next Steps in Wireless OSS Evolution?
  • 3.10.6 Why Was Software the Initial Problem with 3G Trials?

Chapter IV : OSS VENDORS

• 4.1 Overview
• 4.2 Software Development Toolkit Providers
  • 4.2.1 AdventNet, Inc.
  • 4.2.2 Dorado Software, Inc.
  • 4.2.3 Lumos Technologies, Inc.
  • 4.2.4 Monfox
  • 4.2.5 Softalia
  • 4.2.6 Varros Telecom
  • 4.2.7 Vertel Corporation
• 4.3 Solution Providers
  • 4.3.1 ADC Telecommunications
  • 4.3.2 Alcatel
  • 4.3.3 Cisco Systems, Inc.
  • 4.3.4 Ericsson (EHPT)
  • 4.3.5 Lucent Technologies, Inc.
  • 4.3.6 Marconi Corporation plc
  • 4.3.7 Motorola, Inc.
  • 4.3.8 Nortel Networks
  • 4.3.9 Siemens AG
• 4.4 Independent Software Vendors
  • 4.4.1 Agilent Technologies, Inc.
  • 4.4.2 AI Metrix
  • 4.4.3 Amdocs, Ltd. (Clarify)
  • 4.4.4 Astracon, Inc.
  • 4.4.5 Clear Communications Corporation
  • 4.4.6 CoManage
  • 4.4.7 Compaq Telecom
  • 4.4.8 Concord Communications, Inc.
  • 4.4.9 Convergys
  • 4.4.10 Daleen Technologies, Inc.
  • 4.4.11 Digiquant
  • 4.4.12 DSET Corporation
  • 4.4.13 Eftia
  • 4.4.14 Evolving Systems, Inc.
  • 4.4.15 Granite Systems, Inc.
  • 4.4.16 Harris Corporation
  • 4.4.17 Hewlett-Packard Company
  • 4.4.18 Lightbridge, Inc. (Corsair Communications)
  • 4.4.19 MetaSolv Software, Inc.
  • 4.4.20 Micromuse
  • 4.4.21 Microsoft Corporation
  • 4.4.22 Mind C.T.I., Ltd.
  • 4.4.23 NightFire Software, Inc.
  • 4.4.24 OpenCon Communication Systems, Inc.
  • 4.4.25 Openet Telecom
  • 4.4.26 OPNET Technologies, Inc.
  • 4.4.27 Portal Software, Inc.
  • 4.4.28 RiverSoft Technologies, Ltd.
  • 4.4.29 SchlumbergerSema
  • 4.4.30 Siebel Systems, Inc.
  • 4.4.31 Spirent Communications
  • 4.4.32 Subex Systems (Magardi)
  • 4.4.33 Sun Microsystems, Inc.
  • 4.4.34 Syndesis
  • 4.4.35 Telcordia Technologies, Inc.
  • 4.4.36 Trendium
  • 4.4.37 WatchMark Corp.
  • 4.4.38 VPIsystems, Inc.

Chapter V : MARKET FORECAST

• 5.1 Introduction
• 5.2 Methodology
  • 5.2.1 Market Analysis Structure
  • 5.2.2 Wireless OSS Application Categories
  • 5.2.3 Addressable Market Methodology
  • 5.2.4 Methodology Algorithm
• 5.3 Global Trends and Forecasts
  • 5.3.1 Wireless Market Status
  • 5.3.2 OSS Spending Drivers
    • 5.3.2.1 Migration from 2G to 2.5G
    • 5.3.2.2 Migration from 2.5G to 3G
    • 5.3.2.3 Other Spending Trends
  • 5.3.3 Global Wireless OSS Forecasts
    • 5.3.3.1 Carrier Revenue Growth
    • 5.3.3.2 Wireless OSS Revenue by Region
    • 5.3.3.3 Wireless OSS Revenue by Services Supported
    • 5.3.3.4 Broadband vs. Narrowband Service Support
    • 5.3.3.5 Wireless OSS Revenue by OSS Type
• 5.4 North American Forecasts
  • 5.4.1 Wireless Market Status
  • 5.4.2 Wireless OSS Forecast
    • 5.4.2.1 By Services Supported
    • 5.4.2.2 By OSS Type
    • 5.4.2.3 Broadband vs. Narrowband
• 5.5 International
  • 5.5.1 Wireless Market Status
  • 5.5.2 Wireless OSS Forecasts
    • 5.5.2.1 By Region
    • 5.5.2.2 By OSS Type
    • 5.5.2.3 By Services Supported
    • 5.5.2.4 Broadband vs. Narrowband
• 5.6 Europe/Middle East/Africa
  • 5.6.1 Wireless Market Status
  • 5.6.2 Wireless OSS Forecasts
• 5.7 Asia/Pacific
  • 5.7.1 Wireless Market Status
  • 5.7.2 Wireless OSS Forecasts
• 5.8 Latin America/Caribbean
  • 5.8.1 Wireless Market Status
  • 5.8.2 Wireless OSS Forecasts

Appendix

DEFINITIONS

Table of Figures

Chapter I

• I-1 Worldwide Wireless OSS Market Revenue, 2002-2007 ($Millions)
• I-2 Worldwide Wireless Revenue and OSS Expenditures by Service Type, 2002

Chapter II

• II-1 First Generation Mobile Network Architecture
• II-2 Cell Layouts Within a Wireless Network
• II-3 Second Generation Global System for Mobile Communications Network Architecture
• II-4 Combined Second/Third Generation Mobile Network Architecture

Chapter III

• III-1 TMN Logical Layer Architecture
• III-2 Functional Areas in the TMN Layered Architecture
• III-3 Segmentation of the Billing Function Into Distributed Systems
• III-4 Functions of a Mediation System Within a Network
• III-5 Key Needs for Usage-Based Data Mediation Systems
• III-6 Process Flow Management Optimized for Order Management, Provisioning, and Activation
• III-7 Wireless and Wireline Fault Management
• III-8 Fault Management Root Cause Alarm Analysis Process

Chapter IV

• IV-1 Toolkit Vendors Fit Into the TMN Hierarchy

Chapter V

• V-1 Impact of New Wireless Data Service Usage on Average Revenue per User
• V-2 Components of IT Budget in 2002
• V-3 Wireless OSS Component Mix, 2002 and 2007
• V-4 Worldwide Wireless OSS Expenditure Distribution by OSS Type, 2002
• V-5 Global Wireless Carrier Revenue by Region, 2002 and 2007
• V-6 Global Wireless Carrier Revenue by Service Type, 2002 and 2007
• V-7 Total Worldwide Wireless OSS Revenue, 2002-2007 ($Millions)
• V-8 Worldwide Wireless OSS Revenue by Region, 2002 and 2007
• V-9 Worldwide Wireless OSS Revenue by Services Supported, 2002 and 2007
• V-10 Worldwide Broadband Wireless Revenue by Region, 2007
• V-11 Worldwide Broadband Wireless OSS Revenue by Region, 2002 and 2007
• V-12 Worldwide Wireless Revenue for Voice Support by OSS Type, 2002 and 2007
• V-13 Worldwide Wireless Revenue for 2.5G Data Support by OSS Type, 2002 and 2007
• V-14 North American Wireless OSS Revenue by Services Supported, 2002 and 2007
• V-15 North American Wireless OSS Revenue by OSS Type, 2002 and 2007
• V-16 North American Wireless OSS Revenue, Broadband vs. Narrowband, 2002 and 2007
• V-17 North American Broadband Wireless OSS Revenue by OSS Type, 2002 and 2007
• V-18 Total International Wireless OSS Revenue, 2002-2007 ($Millions)
• V-19 International Wireless OSS Revenue by Region, 2002 and 2007
• V-20 International Wireless OSS Revenue by OSS Type, 2002 and 2007
• V-21 International Wireless OSS Revenue by Services Supported, 2002 and 2007
• V-22 International Wireless OSS Revenue, Broadband vs. Narrowband, 2002 and 2007
• V -23 International Broadband Wireless OSS Revenue by OSS Type, 2002 and 2007
• V-24 International Broadband Wireless OSS Revenue by Region, 2002 and 2007
• V-25 Europe/Middle East/Africa Wireless OSS Revenue, 2002-2007 ($Millions) V-26 Europe/Middle East/Africa Wireless OSS Revenue by Services Supported, 2002 and 2007
• V-27 Europe/Middle East/Africa Wireless OSS Revenue by OSS Type, 2002 and 2007
• V-28 Asia/Pacific Wireless OSS Revenue by Services Supported, 2002 and 2007 V-29 Asia/Pacific Wireless OSS Revenue, Broadband vs. Narrowband, 2002 and 2007
• V-30 Latin America/Caribbean Wireless OSS Revenue by Services Supported, 2002 and 2007
• V-31 Latin America/Caribbean Wireless OSS Revenue, Broadband vs. Narrowband, 2002 and 2007

Table of Tables

Chapter II

• II-1 Typical Frequencies Used for Mobile Services (US vs. International)
• II-2 Mobile Wireless Standards (First, Second, and Third Generation)

Chapter III

• III-1 OSS Definitions Summary
• III-2 Technical Requirements for a 3G Network Fault Management System
• III-3 Technical Requirements for a Quality of Service Support System
• III-4 Security Services and Mechanisms for Network Elements

Chapter IV

• IV-1 Summary of OSS Offerings by the Software Development/Toolkit Vendors
• IV-2 Summary of OSS Offerings by the Solution Providers
• IV-3 Alcatels Portfolio of OSS Solutions
• IV-4 Selected Cisco Network Management OSSes for Service Providers
• IV-5 Summary of OSS Offerings by the Independent Software Vendors

Chapter V

• V-1 Systems Component Categories
• V-2 Summary of Analysis Structure: Market Segments
• V-3 OSS Support by Service Type
• V-4 Examples of 2.5G and 3G Services
• V-5 Revenue Time Horizons for Various Wireless Services
• V-6 Revenue for 2G, 2.5G, and 3G Market Segments by Region, 2002-2007 ($Millions)
• V-7 Global Wireless Carrier Revenue by Region, 2002-2007 ($Millions)
• V-8 Worldwide Wireless OSS Revenue by Region, 2002-2007 ($Millions)
• V-9 Worldwide Wireless OSS Revenue by Services Supported, 2002-2007 ($Millions)
• V-10 Worldwide Wireless OSS Revenue, Narrowband vs. Broadband, 2002-2007 ($Millions)
• V-11 Worldwide Broadband Wireless OSS Revenue by Region, 2002-2007 ($Millions)
• V-12 Worldwide Wireless OSS Revenue by OSS Type, 2002-2007 ($Millions)
• V-13 North American Wireless OSS Revenue by Services Supported, 2002-2007 ($Millions)
• V-14 North American Wireless OSS Revenue by OSS Type, 2002-2007 ($Millions)
• V-15 North American Wireless OSS Revenue, Broadband vs. Narrowband, 2002-2007 ($Millions)
• V-16 North American Broadband Wireless OSS Revenue by OSS Type, 2002-2007 ($Millions)
• V-17 International Wireless OSS Revenue by OSS Type, 2002-2007 ($Millions)
• V-18 International Wireless OSS Revenue by Services Supported, 2002-2007 ($Millions)
• V-19 International Wireless OSS Revenue, Broadband vs. Narrowband, 2002-2007 ($Millions)
• V-20 International Broadband Wireless OSS Revenue by OSS Type, 2002-2007 ($Millions)
• V-21 Europe/Middle East/Africa Wireless OSS Revenue by Services Supported, 2002-2007 ($Millions)
• V-22 Europe/Middle East/Africa Wireless OSS Revenue by OSS Type, 2002-2007 ($Millions)
• V-23 Europe/Middle East/Africa Wireless OSS Revenue, Broadband vs. Narrowband, 2002-2007 ($Millions)
• V-24 Europe/Middle East/Africa Broadband Wireless OSS Revenue by OSS Type, 2002-2007 ($Millions)
• V-25 Asia/Pacific Wireless OSS Revenue by Services Supported, 2002-2007 ($Millions)
• V-26 Asia/Pacific Wireless OSS Revenue by OSS Type, 2002-2007 ($Millions)
• V-27 Asia/Pacific Wireless OSS Revenue, Broadband vs. Narrowband, 2002-2007 ($Millions)
• V-28 Asia/Pacific Broadband Wireless OSS Revenue by OSS Type, 2002-2007 ($Millions)
• V-29 Latin America/Caribbean Wireless OSS Revenue by Services Supported, 2002-2007 ($Millions)
• V-30 Latin America/Caribbean Wireless OSS Revenue by OSS Type, 2002-2007 ($Millions)
• V-31 Latin America/Caribbean Wireless OSS Revenue, Broadband vs. Narrowband, 2002-2007 ($Millions)

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