市場調查報告書 - 235789

VoIP和中小企業:電纜公司·通訊公司·主機代管服務模式的崛起(2011年∼2016年)

VoIP and the SME: CableCos, Telcos, the Rise of Hosted Service Models, 2011-2016
出版商 The Insight Research Corporation
出版日期 2012年04月05日 內容資訊 英文
價格
VoIP和中小企業:電纜公司·通訊公司·主機代管服務模式的崛起(2011年∼2016年) VoIP and the SME: CableCos, Telcos, the Rise of Hosted Service Models, 2011-2016
出版日期: 2012年04月05日 內容資訊: 英文
簡介

本報告提供中小企業(SME)300間公司以上為對象所實施的調查結果，目前技術可能擴張的VoIP服務相關分析，VoIP和UC主機代管服務等中小企業的定址市場機會的不同產業市場定量化分析，現有的電話電信業者的競爭風險的檢測等相關資料，為您概述為以下內容。

第1章 摘要整理

第2章 從PSTN到VoIP為基礎的商務解決方案的演變

  • 公共替換電話網(PSTN)
  • 超小規模企業的遺留系統結構
  • 小規模企業的遺留系統結構
  • 管理IP/PBX解決方案
  • 主機IP PBX解決方案

第3章 小規模企業市場企業統計

  • 產業分類
  • 企業分類:各規模
  • 企業的分佈:各規模
  • 主機代管服務市場調查手法分析
  • 小規模企業的商務線路的需求
  • 主機代管服務機會領域的小規模企業

第4章 企業的通訊環境

  • 商務通訊的功能
  • 語音通信服務的功能
  • 主機語音郵件功能
  • 自動接聽功能
  • 企業服務管理
  • UC服務
  • 主機代管服務專用介面設備
  • 主機代管服務連接成本
  • 通訊產業公司(telco)vs主機代管服務電話的成本
  • 服務費用比較
  • 主機代管服務的優點摘要

第5章 MSO(多系統運營商)的小規模企業市場上可能性

  • MSO

第6章 Telco(通訊產業公司)的小規模企業市場上可能性

  • Telco

第7章 主機VoIP/PBX服務供應商·市場預測

  • 主機PBX/VoIP功能
  • 主機PBX/VoIP服務的服務供應商
  • 主機PBX/VoIP的小規模企業市場區隔預測
  • 主機PBX/VoIP的主要的大城市統計地區的負債表預測
  • 主機PBX/VoIP的主要的大城市統計地區的收益預測

圖表

目錄

Abstract

In the never-ending quest to squeeze additional revenues from their infrastructure, cable companies have launched a full scale blitz on business markets. Telcos - which have long considered the small and medium business markets their exclusive domains - now are contending with the CableCo assault and competition from a variety of upstart hosted service providers that are providing enhanced VoIP services into this hotly contested market.

In a new research study, Insight's analysis reveals that more than three million small and medium businesses are geographically located within two-way capable cable systems, a veritable gold mine of captive customers for cable MSOs. By factoring in home-based businesses as well, the near-term opportunity created by this market is well in excess of 20 million lines.

This report analyzes enhanced VoIP services that are made possible by today's technology - not just telephony, but complete suites of unified communications geared and priced for the unique business requirements of SMEs. Insight quantifies the SME addressable market opportunity by vertical industry for VoIP and unified communications hosted services, and measures the competitive risk they pose to the incumbent telephone carriers.

Report Excerpt

1.1 Hosted PBX/VoIP Services for the Small Enterprise

Competition was already fierce among traditional telephone companies (telcos) and the cable TV multiple system operators (MSO) to provide consumers with broadband services before the cable companies launched a full scale blitz targeting their voice services at the lower end of the business segment. Telco's - which have long considered the small and medium business markets their exclusive domains - have been contending with the MSO assault on the one hand and with a rash of new entrants that are specifically targeting voice services at the lower end of the business segment.

The advent of PBX (private branch exchange)/VoIP (voice over Internet protocol) business telephone technology and the nearly universal availability of broadband services has enable a variety of upstart hosted service providers such as, 8x8, Aptela, Fonality, and Nextiva to target the small business market. These emerging companies are providing virtual PBX/VoIP services with enhanced features into this hotly contested lower end of the business segment - and they are doing it .......

Market Segmentation

Business Line Seat Forecast by Vertical Industry

  • Retail Trade
  • Accommodation and Food Services
  • Health Care and Social Assistance
  • Wholesale Trade
  • Finance and Insurance
  • Construction
  • Professional, Scientific, and Technical Services
  • Real Estate, Rental and Leasing
  • Other Services (except Public Administration)
  • Administrative, Waste Management and Remediation Services
  • Transportation
  • Manufacturing
  • Arts, Entertainment, and Recreation
  • Educational Services
  • Information
  • Management of Companies and Enterprises
  • Utilities
  • Undefined
  • Agriculture, Forestry, Fishing and Hunting
  • Mining

Business Line Revenue Forecast by Vertical Industry

  • Retail Trade
  • Accommodation and Food Services
  • Health Care and Social Assistance
  • Wholesale Trade
  • Finance and Insurance
  • Construction
  • Professional, Scientific, and Technical Services
  • Real Estate, Rental and Leasing
  • Other Services (except Public Administration)
  • Administrative, Waste Management and Remediation Services
  • Transportation
  • Manufacturing
  • Arts, Entertainment, and Recreation
  • Educational Services
  • Information
  • Management of Companies and Enterprises
  • Utilities
  • Undefined
  • Agriculture, Forestry, Fishing and Hunting
  • Mining

Small Business Line and Revenue Forecasts by MSA

  • New York-Northern New Jersey-Long Island, NY-NJ-PA
  • Los Angeles-Long Beach-Santa Ana, CA
  • Chicago-Joliet-Naperville, IL-IN-WI
  • Dallas-Fort Worth-Arlington, TX
  • Philadelphia-Camden-Wilmington, PA-NJ-DE-MD
  • Miami-Fort Lauderdale-Pompano Beach, FL
  • Washington-Arlington-Alexandria, DC-VA-MD-WV
  • Boston-Cambridge-Quincy, MA-NH
  • Atlanta-Sandy Springs-Marietta, GA
  • Houston-Sugar Land-Baytown, TX
  • San Francisco-Oakland-Fremont, CA
  • Detroit-Warren-Livonia, MI
  • Seattle-Tacoma-Bellevue, WA
  • Phoenix-Mesa-Glendale, AZ
  • Riverside-San Bernardino-Ontario, CA

By Provider , Number of Very Small Businesses, Number of Small Businesses, Number of Very Small Business Lines, Number of Small Business Lines, and Total Small Business Lines

  • By Telco Provider
    • AT&T
    • CenturyLink
    • Cincinnati Bell
    • Fairpoint
    • Frontier
    • TDS
    • Verizon
    • Windstream
  • By MSO Provider
    • Bright House
    • CableOne
    • Cablevision
    • Charter
    • Comcast
    • Cox
    • Mediacom
    • SuddenLink
    • Time Warner
    • WOW!

Table of Contents

Chapter I EXECUTIVE SUMMARY

  • 1.1 Hosted PBX/VoIP Services for the Small Enterprise
  • 1.2 The Small Business Market for Hosted PBX/VoIP Services

Chapter II Evolution from PSTN to VoIP based business solutions

  • 2.1 Public Switched Telephone Network
  • 2.2 Very Small Business Legacy System Configuration
  • 2.3 Small Business Legacy System Configuration
  • 2.4 Managed IP/PBX Solution
  • 2.5 Hosted IP PBX Solution

Chapter III THE SMALL ENTERPRISE MARKET DEMOGRAPHICS

  • 3.1 Classification of Businesses
    • 3.1.1 Agriculture, Forestry, Fishing and Hunting
    • 3.1.2 Mining 16
    • 3.1.3 Utilities
    • 3.1.4 Construction
    • 3.1.5 Manufacturing
    • 3.1.6 Wholesale Trade
    • 3.1.7 Retail Trade
    • 3.1.8 Transportation and Warehousing
    • 3.1.9 Information
    • 3.1.10 Finance and Insurance
    • 3.1.11 Real Estate, Rental and Leasing
    • 3.1.12 Professional, Scientific, and Technical Services
    • 3.1.13 Management of Companies and Enterprises
    • 3.1.14 Administrative, Support, Waste Management and Remediation Services
    • 3.1.15 Educational Services
    • 3.1.16 Health Care and Social Assistance
    • 3.1.17 Arts, Entertainment, and Recreation
    • 3.1.18 Accommodation and Food Services
    • 3.1.19 Other Services (except Public Administration)
    • 3.1.20 Public Administration
    • 3.1.21 Undefined
  • 3.2 The Classification of Businesses by Size
  • 3.3 Distribution of Business by Size
  • 3.4 Hosted Services Market Methodology Analysis
  • 3.5 The Business Line Demand in Small Enterprises
  • 3.6 Small Enterprises as a Hosted Services Opportunity Space

Chapter IV THE ENTERPRISE COMMUNICATIONS ENVIRONMENT

  • 4.1 Business Communications Features
  • 4.2 Telephony Service Features
    • 4.2.1 Basic Legacy Telephone Features
    • 4.2.2 Hosted Services - Advanced Capabilities and Features
  • 4.3 Hosted Voicemail Features
  • 4.4 Auto Attendant Features
  • 4.5 Enterprise Services Control
  • 4.6 Unified Communications Service
  • 4.7 Hosted Service Premise Interface Devices
  • 4.8 Hosted Service Connectivity Costs
  • 4.9 Telco versus Hosted Services Telephone Costs
  • 4.10 Comparative Service Pricing
  • 4.11 Hosted Service Benefits Summary

Chapter V THE MSO SMALL BUSINESS MARKET POTENTIAL

  • 5.1 MSOs
    • 5.1.1 Bright House
    • 5.1.2 CableOne
    • 5.1.3 Cablevision
    • 5.1.4 Charter
    • 5.1.5 Comcast
    • 5.1.6 Cox
    • 5.1.7 Mediacom
    • 5.1.8 SuddenLink
    • 5.1.9 Time Warner
    • 5.1.10 WOW

Chapter VI THE TELCO SMALL BUSINESS MARKET POTENTIAL

  • 6.1 Telcos
    • 6.1.1 AT&T
    • 6.1.2 CenturyLink
    • 6.1.3 Cincinnati Bell
    • 6.1.4 Fairpoint
    • 6.1.5 Frontier
    • 6.1.6 TDS
    • 6.1.7 Verizon
    • 6.1.8 Windstream

Chapter VII Hosted VoIP/PBX Service Providers and Market Forecast

  • 7.1 Hosted PBX/VoIP Features
    • 7.1.1 Business Level Features:
    • 7.1.2 Individual Extension Features:
  • 7.2 Service Providers of Hosted PBX/VoIP Services
    • 7.2.1 8X8 Incorporated
    • 7.2.2 Vocalocity
    • 7.2.3 Nextiva
    • 7.2.4 Fonality
    • 7.2.5 Aptela
    • 7.2.6 RingCentral
    • 7.2.7 PhonePower
  • 7.3 Hosted PBX/VoIP Small Business Segment Forecast
  • 7.4 Hosted PBX/VoIP Seat Forecasts for Selected Metropolitan Statistical Areas
  • 7.5 Hosted PBX/VoIP Revenue Forecasts for Selected Metropolitan Statistical Areas

Table of Figures

Chapter I

  • I-1 Rev. Projection for Hosted PBX/VoIP Service in the Small Business Segment

Chapter II

  • II-1 Very Small Business Legacy Communications Configuration
  • II-2 Legacy Small Business Communications Configuration
  • II-3 Early Digital Access Services for Business Communications
  • II-4 Managed IP/PBX Business Communications Configuration
  • II-5 Typical Hosted PBX Solution

Chapter VII

  • VII-1 Hosted VoIP Seats Projection, 2010-2015
  • VII-2 Annual Revenue Projection, 2010-2015

Table of Tables

Chapter I

  • I-1 Bus. Lines by Industry Sector and Business Size: Small Ent.vs. Large and Med. Ent.
  • I-2 ILECs & MSOs Operating Territories Covered

Chapter III

  • III-1 US Business Distribution: All Business Sizes
  • III-2 Bus. Establishments by Ind. Sector & Business Size: Small Ent. vs. All Other Seg.
  • III-3 Business Lines: Distribution by Industry Sector
  • III-4 Business Lines by Industry Sector & Business Size: Small Ent.vs. Large and Med. Ent.
  • III-5 Business Lines by Industry Sector and Business Size - Small Enterprises

Chapter IV

  • IV-1 Comparative Service Pricing: Telco, MSO, & Hosted

Chapter V

  • V-1 Bright House: Total Business Line Potential by Industry
  • V-2 Bright House: Small Enterprise Line Potential by Industry by Employee Size
  • V-3 CableOne: Total Business Line Potential by Industry
  • V-4 CableOne: Small Enterprise Line Potential by Industry by Employee Size
  • V-5 Cablevision: Business Line Potential by Industry by Employee Size
  • V-6 Cablevision: Small Enterprise Line Potential by Industry by Employee Size
  • V-7 Charter: Total Business Line Potential by Industry
  • V-8 Charter: Small Enterprise Line Potential by Industry by Employee Size
  • V-9 Comcast: Total Business Line Potential by Industry
  • V-10 Comcast: Small Enterprise Line Potential by Industry by Employee Size
  • V-11 Cox: Total Business Line Potential by Industry
  • V-12 Cox: Small Enterprise Line Potential by Industry by Employee Size
  • V-13 Mediacom: Total Business Line Potential by Industry
  • V-14 Mediacom: Small Enterprise Line Potential by Industry by Employee Size
  • V-15 Total Business Line Potential by Industry
  • V-16 SuddenLink: Small Enterprise Line Potential by Industry by Employee Size
  • V-17 Time Warner: Total Business Line Potential by Industry
  • V-18 Time Warner: Small Enterprise Line Potential by Industry by Employee Size
  • V-19 WOW: Total Business Line Potential by Industry
  • V-20 WOW: Small Enterprise Line Potential by Industry by Employee Size

Chapter VI

  • V-1 Bright House: Total Business Line Potential by Industry
  • V-2 Bright House: Small Enterprise Line Potential by Industry by Employee Size
  • V-3 CableOne: Total Business Line Potential by Industry
  • V-4 CableOne: Small Enterprise Line Potential by Industry by Employee Size
  • V-5 Cablevision: Business Line Potential by Industry by Employee Size
  • V-6 Cablevision: Small Enterprise Line Potential by Industry by Employee Size
  • V-7 Charter: Total Business Line Potential by Industry
  • V-8 Charter: Small Enterprise Line Potential by Industry by Employee Size
  • V-9 Comcast: Total Business Line Potential by Industry
  • V-10 Comcast: Small Enterprise Line Potential by Industry by Employee Size
  • V-11 Cox: Total Business Line Potential by Industry
  • V-12 Cox: Small Enterprise Line Potential by Industry by Employee Size
  • V-13 Mediacom: Total Business Line Potential by Industry
  • V-14 Mediacom: Small Enterprise Line Potential by Industry by Employee Size
  • V-15 Total Business Line Potential by Industry
  • V-16 SuddenLink: Small Enterprise Line Potential by Industry by Employee Size
  • V-17 Time Warner: Total Business Line Potential by Industry
  • V-18 Time Warner: Small Enterprise Line Potential by Industry by Employee Size
  • V-19 WOW: Total Business Line Potential by Industry
  • V-20 WOW: Small Enterprise Line Potential by Industry by Employee Size

Chapter VII

  • VII-1 Top 15 Metropolitan Statistical Areas Ranking - by Population
  • VII-2 Top 15 Metropolitan Statistical Area Ranking - by Small Businesses
  • VII-3 MSA #1 - New York-Northern New Jersey-Long Island, NY-NJ-PA Seats Forecast
  • VII-4 MSA #2 - Los Angeles-Long Beach-Santa Ana, CA Seats Forecast
  • VII-5 MSA #3 - Chicago-Joliet-Naperville, IL-IN-WI Seats Forecast
  • VII-6 MSA #4 - Dallas-Fort Worth-Arlington, TX Seats Forecast
  • VII-7 MSA #5 - Philadelphia-Camden-Wilmington, PA-NJ-DE-MD Seats Forecast
  • VII-8 MSA #6 - Miami-Fort Lauderdale-Pompano Beach, FL Seats Forecast
  • VII-9 MSA #7 - Washington-Arlington-Alexandria, DC-VA-MD-WV Seats Forecast
  • VII-10 MSA #8 - Boston-Cambridge-Quincy, MA-NH Seats Forecast
  • VII-11 MSA #9 - Atlanta-Sandy Springs-Marietta, GA - Seats Forecast
  • VII-12 MSA #10 - Houston-Sugar Land-Baytown, TX Seats Forecast
  • VII-13 MSA #11 - San Francisco-Oakland-Fremont, CA Seats Forecast
  • VII-14 MSA #12 - Detroit-Warren-Livonia, MI Seats Forecast
  • VII-15 MSA #13 - Seattle-Tacoma-Bellevue, WA Seats Forecast
  • VII-16 MSA #14 - Phoenix-Mesa-Glendale, AZ Seats Forecast
  • VII-17 MSA #15 - Riverside-San Bernardino-Ontario, CA Seats Forecast
  • VII-18 MSA #1 - NY-Northern NJ-Long Island, NY-NJ-PA Revenue Forecast,
  • VII-19 MSA #2 - Los Angeles-Long Beach-Santa Ana, CA Revenue Forecast
  • VII-20 MSA #3 - Chicago-Joliet-Naperville, IL-IN-WI Revenue Forecast
  • VII-21 MSA #4 - Dallas-Fort Worth-Arlington, TX Revenue Forecast
  • VII-22 MSA #5 - Philadelphia-Camden-Wilmington, PA-NJ-DE-MD Revenue Forecast
  • VII-23 MSA #6 - Miami-Fort Lauderdale-Pompano Beach, FL Revenue Forecast
  • VII-24 MSA #7 - Washington-Arlington-Alexandria, DC-VA-MD-WV Revenue Forecast
  • VII-25 MSA #8 - Boston-Cambridge-Quincy, MA-NH Revenue Forecast
  • VII-26 MSA #9 - Atlanta-Sandy Springs-Marietta, GA - Revenue Forecast
  • VII-27 MSA #10 - Houston-Sugar Land-Baytown, TX Revenue Forecast
  • VII-28 MSA #11 - San Francisco-Oakland-Fremont, CA Revenue Forecast
  • VII-29 MSA #12 - Detroit-Warren-Livonia, MI Revenue Forecast
  • VII-30 MSA #13 - Seattle-Tacoma-Bellevue, WA Revenue Forecast
  • VII-31 MSA #14 - Phoenix-Mesa-Glendale, AZ Revenue Forecast
  • VII-32 MSA #15 - Riverside-San Bernardino-Ontario, CA Revenue Forecast
新聞稿

通訊、電纜企業之小型企業部門收益受到打擊，代管服務供應商因而崛起

2012年05月22日

Global Information, Inc.已發行由The Insight Research Corporation所出版之報告「VoIP and the SME: CableCos, Telcos, the Rise of Hosted Service Models, 2011-2016 (VoIP和中小企業:電纜公司·通訊公司·主機代管服務模式的崛起(2011年∼2016年))」。

今後5年間，美國主要通訊企業及有線電視MSO（多元系統營運商）預計將會被新興代管服務供應商，奪走其小型企業之客戶。此類代管服務供應商預計將會以低收費及最低設備支出，提供如PBX般（PBX-like）之語音服務。

辦公室用VoIP PBX之出現及幾乎可於全球使用之寬頻服務，使新興代管服務供應商出現了以小型企業市場為目標之機會。其中服務供應商包含8x8、Aptela、Fonality及Nextiva等。

這類新興企業積極提供競爭激烈之小型企業部門，具有虛擬擴展PBX/VoIP之服務。

與通訊企業及MSO之捆綁式服務相較下，這類新興企業提供之服務於功能、產能、定價上都具有競爭優勢。

Insight Research公司負責人Robert Rosenberg表示：「目前小型企業部門之市場規模中，線路數有4,000萬以上。所以問題絕對不在金額不足上。」

「PBX/VoIP類新技術，因尚未於小型企業普及，目前收益額僅有5億美金左右。

但2015年止，代管服務將成為具12億美金規模之市場。小型企業採用代管服務之比率也將快速增加。」

VoIP和中小企業:電纜公司·通訊公司·主機代管服務模式的崛起(2011年∼2016年)是由出版商The Insight Research Corporation在2012年04月05日所出版的。這份市場調查報告書價格從美金3995起跳。
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