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市場調查報告書
全球客服中心市場相關報告：2006年上半年度
InfoTrack for Converged Applications: First-Half 2006 Contact Center Report
| 出版商 |
InfoTech |
| 出版日期 |
2007年01月 |
商品編碼 |
48994 |
| 內容資訊 |
英文 |
| 價格 |
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全球客服中心市場相關報告：2006年上半年度 是由出版商InfoTech在2007年01月所出版的。
這份英文市場調查報告書價格從美金3000起跳。
Abstract
Who' s Winning In The Race For The Global Contact Center Market?
Key Findings from the Report
- Annual worldwide manufacturer revenues (hardware, software and licenses)
are approaching $2.9B annually, exceeding previous forecasts.
- North American market leads all others but year over year volume growth is
flat.
- Avaya leads all vendors in all regions (except Canada) with 31.5% of
global revenues, followed by Genesys and Nortel.
Report Coverage
- Global coverage - US, Canada, APAC, CALA and EMEA
- Shipment (agents and systems) by size category by manufacturer and region
- Revenues by manufacturer by region
- Shipment information on 13 major manufacturers
- Market share by agents, systems and revenues for each region.
Table of Contents
INTRODUCTION
METHODOLOGY
EXECUTIVE SUMMARY
GLOBAL CC SHIPMENTS (AGENTS, SYSTEMS, REVENUES) - 1H 2006
- CC1.1 Agents Shipped by Vendor and Region (US, Canada, APAC, CALA, EMEA)
- CC1.2 Agents Shipped by Vendor and Region - Market Share
- CC1.3 Systems Shipped by Vendor and Region (US, Canada, APAC, CALA, EMEA)
- CC1.4 Systems Shipped by Vendor and Region - Market Share
- CC1.5 Revenue by Vendor and Region (US, Canada, APAC, CALA, EMEA)
- CC1.6 Revenue by Vendor and Region - Market Share
NORTH AMERICA CC SHIPMENTS BY SIZE (AGENTS, SYSTEMS) - 1H 2006
- CC2.1 Agents Shipped by Vendor and Size - NA
- CC2.2 Agents Shipped by Vendor and Size - NA - Market Share
- CC2.3 Systems Shipped by Vendor and Size - NA
- CC2.4 Systems Shipped by Vendor and Size - NA - Market Share
- CC2.5 Systems Shipped, Market Shares - US 2001 - 2005
- CC2.6 Agents Shipped, Market Shares - US 2001 - 2005
- CC2.7 Agents Shipped by Vendor and Size - US
- CC2.8 Agents Shipped by Vendor and Size - US - Market Share
- CC2.9 Systems Shipped by Vendor and Size - US
- CC2.10 Systems Shipped by Vendor and Size - US - Market Share
- CC2.11 Agents Shipped by Vendor and Size - Canada
- CC2.12 Agents Shipped by Vendor and Size - Canada - Market Share
- CC2.13 Systems Shipped by Vendor and Size - Canada
- CC2.14 Systems Shipped by Vendor and Size - Canada - Market Share
APAC CC SHIPMENTS BY SIZE (AGENTS, SYSTEMS)- 1H 2006
- CC3.1 Agents Shipped by Vendor and Size - APAC
- CC3.2 Agents Shipped by Vendor and Size - APAC - Market Share
- CC3.3 Systems Shipped by Vendor and Size - APAC
- CC3.4 Systems Shipped by Vendor and Size - APAC - Market Share
CALA CC SHIPMENTS BY SIZE (AGENTS, SYSTEMS)- 1H 2006
- CC4.1 Agents Shipped by Vendor and Size - CALA
- CC4.2 Agents Shipped by Vendor and Size - CALA - Market Share
- CC4.3 Systems Shipped by Vendor and Size - CALA
- CC4.4 Systems Shipped by Vendor and Size - CALA - Market Share
EMEA CC SHIPMENTS BY SIZE (AGENTS, SYSTEMS)- 1H 2006
- CC5.1 Agents Shipped by Vendor and Size - EMEA
- CC5.2 Agents Shipped by Vendor and Size - EMEA - Market Share
- CC5.3 Systems Shipped by Vendor and Size - EMEA
- CC5.4 Systems Shipped by Vendor and Size - EMEA - Market Share
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