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市場調查報告書

亞太地區的雲端型BPO的全球市場:2016-2020年

Cloud-based BPO Market in APAC 2016-2020

出版商 TechNavio (Infiniti Research Ltd.) 商品編碼 366003
出版日期 內容資訊 英文 85 Pages
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亞太地區的雲端型BPO的全球市場:2016-2020年 Cloud-based BPO Market in APAC 2016-2020
出版日期: 2016年08月01日 內容資訊: 英文 85 Pages
簡介

雲端擴充BPO服務供應商提供的產品,為透過商務流程的外包對組織獲得利益有貢獻的方法帶來變革。譬如,可以網路隨選這個形式得到應用,這時雲端和其他的公共事業服務同樣能運用 (隨選可切換應用的利用) 。據此,IT基礎設施投資失去必要性,大幅降低成本。這在擁有需要高額維護及升級費用的舊有系統的組織中特別顯著,轉移到雲端及商務流程的外包可獲得很大的恩惠。亞太地區的雲端型BPO市場,預計從2016年到2020年以年複合成長率 (CAGR) 以14.27%成長。

本報告提供亞太地區的雲端型BPO的市場調查分析,市場概要,市場發展推動因素,市場上課題,和概括影響,各類服務的市場現況與展望相關調查分析,主要的供應商簡介彙整。

第1章 摘要整理

第2章 調查範圍

  • 市場概要
  • 主要的產品

第3章 市場調查手法

  • 調查手法
  • 經濟指標

第4章 簡介

  • 主要的市場特徵

第5章 市場形勢

  • 市場概要
  • 市場規模、預測
  • 亞太地區市場上主要雲端型BPO趨勢,各國
  • 波特的五力分析

第6章 市場區隔,各類服務

  • 亞太地區的雲端型BPO市場,各類服務區分
  • 亞太地區的雲端型BPO市場,HR (人力資源) 服務
  • 亞太地區的雲端型BPO市場,客戶支援服務
  • 亞太地區的雲端型BPO市場,F&A (財務、核算) 服務
  • 亞太地區的雲端型BPO市場,其他服務

第7章 市場發展推動因素

  • 成本效率佳的商務流程的必要性擴大
  • 傳統外包模式的替代物
  • 雲端固有的優點
  • 競爭優勢

第8章 發展推動因素的影響

第9章 市場課題

  • 資料安全性及隱私的疑慮
  • 認識不足和網域專門技術的不足
  • 整合化的問題
  • 客戶的管理權限的規定

第10章 發展推動因素與課題的影響

第11章 市場趨勢

  • 商務流程自動化的崛起
  • 資料分析的一般化
  • 全方位流通管道服務

第12章 業者情勢

  • 競爭模式
  • 主要供應商
  • 值得一提的其他供應商

第13章 主要供應商分析

  • Accenture
  • Cognizant Technology Solutions
  • IBM
  • Infosys
  • TCS

第14章 附錄

  • 簡稱清單

第15章 關於Technavio

目錄
Product Code: IRTNTR8364

About Cloud-Based BPO

The cloud is set to revolutionize the way BPO service providers extend their offerings and help organizations reap benefits by outsourcing their business processes. For instance, applications can be made available over the network on-demand, with the cloud operating like any other utility service (turning an application on/off on-demand). This eliminates the need to invest in IT infrastructure, resulting in significant cost reduction. These benefits become evident, particularly, for organizations with legacy systems that require high maintenance and upgrades. Such organizations can reap substantial benefits by moving to the cloud and outsourcing their business processes.

Technavio's analysts forecast the cloud-based BPO market in APAC to grow at a CAGR of 14.27% during the period 2016-2020.

Covered in this report

The report covers the present scenario and the growth prospects of the cloud-based BPO market in APAC for 2016-2020. To calculate the market size, the report considers the revenue generated from cloud-based BPO services in APAC.

The market is divided into the following segments based on geographical segmentation by revenue:

  • Americas
  • APAC
  • EMEA

Technavio's report, Cloud-Based BPO Market in APAC 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors

  • Accenture
  • Cognizant Technology Solutions
  • IBM
  • Infosys
  • TCS

Other Prominent Vendors

  • ADP
  • Advance Payroll Services
  • Aegis
  • AntWorks
  • Atos
  • Avaloq Sourcing Asia Pacific
  • CA Technologies
  • CSC
  • Capgemini
  • Dell
  • EXL
  • Firstsource
  • Fujitsu
  • Genpact
  • HCL Technologies
  • Hexaware
  • HP
  • i-Admin
  • Infosys
  • ITC Infotech
  • NGA Human Resources
  • Oracle
  • Orange Business Services
  • Pay Asia
  • Sungard
  • Sutherland Global services
  • Teletech
  • Tiger Consulting
  • Wipro
  • WNS
  • Xerox

Market driver

  • Increased need for cost-effective business processes
  • For a full, detailed list, view our report

Market challenge

  • Data security and privacy concerns
  • For a full, detailed list, view our report

Market trend

  • Growing popularity of data analytics
  • For a full, detailed list, view our report

Key questions answered in this report

  • What will the market size be in 2020 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?

You can request one free hour of our analyst's time when you purchase this market report. Details are provided within the report.

Table of Contents

PART 01: Executive summary

  • Highlights

PART 02: Scope of the report

  • Market overview
  • Top-vendor offerings

PART 03: Market research methodology

  • Research methodology
  • Economic indicators

PART 04: Introduction

  • Key market highlights

PART 05: Market landscape

  • Market overview
  • Market size and forecast
  • Key cloud-based BPO developments in APAC market by countries
  • Five forces analysis

PART 06: Market segmentation by services

  • Segmentation of cloud-based BPO market in APAC by services
  • Cloud-based BPO market in APAC by HR services
  • Cloud-based BPO market in APAC by customer support services
  • Cloud-based BPO market in APAC by F&A services
  • Cloud-based BPO market in APAC by other services

PART 07: Market drivers

  • Increased need for cost-effective business processes
  • Alternative to traditional outsourcing model
  • Inherent advantages of cloud
  • Competitive advantage

PART 08: Impact of drivers

PART 09: Market challenges

  • Data security and privacy concerns
  • Lack of awareness and domain expertise
  • Integration issues
  • Limited control given to customers

PART 10: Impact of drivers and challenges

PART 11: Market trends

  • Rise of business process automation
  • Growing popularity of data analytics
  • Omni-channel services

PART 12: Vendor landscape

  • Competitive scenario
  • Major vendors
  • Other prominent vendors

PART 13: Key vendor analysis

  • Accenture
  • Cognizant Technology Solutions
  • IBM
  • Infosys
  • TCS

PART 14: Appendix

  • List of abbreviations

PART 15: Explore Technavio

List of Exhibits

  • Exhibit 01: Product offerings
  • Exhibit 02: Cloud-based BPO market in APAC 2015-2020 ($ billions)
  • Exhibit 03: Five forces analysis
  • Exhibit 04: Segmentation of cloud-based BPO market in APAC by services 2015
  • Exhibit 05: Segmentation of cloud-based BPO market in APAC by services 2015-2020
  • Exhibit 06: Cloud-based BPO market in APAC by HR services 2015-2020 ($ billions)
  • Exhibit 07: Cloud-based BPO market in APAC by customer management services 2015-2020 ($ billions)
  • Exhibit 08: Cloud-based BPO market in APAC by F&A services 2015-2020 ($ billions)
  • Exhibit 09: Cloud-based BPO market in APAC by other services 2015-2020 ($ billions)
  • Exhibit 10: Impact of drivers
  • Exhibit 11: Impact of drivers and challenges
  • Exhibit 12: Accenture: Business segmentation by revenue 2014
  • Exhibit 13: Accenture: Geographical segmentation by revenue 2014
  • Exhibit 14: Cognizant: Business segmentation by revenue 2014
  • Exhibit 15: Accenture: Services, products, and platforms
  • Exhibit 16: Cognizant: Business segmentation by revenue 2013 and 2014 ($ billions)
  • Exhibit 17: Cognizant: Geographical segmentation by revenue 2014
  • Exhibit 18: Cognizant: Services offered under BPaaS
  • Exhibit 19: Cognizant: BusinessCloud solutions
  • Exhibit 20: IBM: Business segmentation by revenue 2014
  • Exhibit 21: GTS segment by revenue 2013 and 2014 ($ billions)
  • Exhibit 22: GBS segment by revenue 2013 and 2014 ($ billions)
  • Exhibit 23: Infosys: Business segmentation by revenue 2015
  • Exhibit 24: Infosys: Business segmentation by revenue 2014 and 2015 ($ billions)
  • Exhibit 25: Infosys: Geographical segmentation by revenue 2014
  • Exhibit 26: TCS: Business segmentation by revenue 2015
  • Exhibit 27: TCS: Geographical segmentation by revenue 2015
  • Exhibit 28: TCS: Market segmentation by revenue 2015
  • Exhibit 29: TCS: Market segmentation by revenue 2014 and 2015 ($ billions)
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