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市場調查報告書

雲端基礎BPO的全球市場 - 2015∼2019年

Global Cloud Based BPO Market 2015-2019

出版商 TechNavio (Infiniti Research Ltd.) 商品編碼 339612
出版日期 內容資訊 英文 77 Pages
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雲端基礎BPO的全球市場 - 2015∼2019年 Global Cloud Based BPO Market 2015-2019
出版日期: 2015年09月09日 內容資訊: 英文 77 Pages
簡介

提高商務流程的成本效率的必要性日益高漲,雲端基礎的BPO (商務流程委外) 全球市場的未來性擴大。最近為了確保新興市場上的競爭優勢,大部分的企業打算將自家公司的商務流程編入雲端中。還有據此一邊遵守合規性和法制上的標準,預計可能使業務進一步成長。依照這樣的情形,雲端基礎BPO的全球市場從2014年到2019年的期間預計以11.39%的年複合成長率 (CAGR) 持續成長。

本報告以雲端基礎BPO的全球市場為主題,提供推動市場成長要素、市場課題、市場趨勢、市場競爭情形的詳細調查、從許多產業專家取得的資訊、目前市場方案分析以及從2015年到2019年的市場成長預測。

第1章 摘要整理

第2章 本報告涵蓋範圍

  • 市場概要
  • 主要企業的提供產品

第3章 市場調查手法

  • 調查手法
  • 經濟指標

第4章 序論

  • 市場相關資料的最重要點

第5章 市場概況

  • 市場概要
  • 市場規模及未來預測
  • 雲端基礎BPO的優點
  • BPO的全球市場
  • 雲端運算全球市場
  • 波特的五力分析

第6章 雲端運算概要

  • 概要
  • 雲端服務的分類

第7章 各類服務市場分類

  • HR (人與人的關係) 服務市場
  • 電子商務服務市場
  • 付款服務市場
  • 客戶管理服務市場
  • 財務會計服務市場
  • 其他服務市場

第8章 各地區市場分類

  • 雲端基礎BPO的全球市場的各地區分類
  • 各地區市場分類 - 2014∼2019年

第9章 推動市場成長要素

第10章 推動市場成長要素與其的影響

第11章 市場課題

第12章 推動市場成長要素和市場課題帶來的影響

第13章 市場趨勢

第14章 業者情勢

  • 市場競爭方案
  • 主要供應商
  • 其他卓越供應商

第15章 主要供應商分析

  • Accenture
  • Cognizant
  • IBM
  • SAP
  • TCS

第16章 附錄

第17章 關於Technavio

目錄
Product Code: IRTNTR7145

About cloud-based BPO

Over the years, enterprises worldwide have become increasingly dependent on technology and various software products to run their business and drive revenue growth. This trend is expected to intensify, and therefore the role of outsourcing the business processes to third party vendors has become vital and it directly contributes to the organization's agenda.

Cloud computing has powered many SMEs business with remote workforces to be competitive in the market. It has provided enterprises with an opportunity to work together without any geographical constraints. In addition, it has also helped many organization to strengthen their customer base through modern innovative infrastructure that aids them to perform business operations real-time without any bandwidth limitation and latency.

The increased need for cost effective business process is playing a significant role in shaping the future of the global cloud-based BPO market. Recently, most of the business enterprises are looking forward to incorporate their various business process to cloud to gain a competitive advantage across all major verticals in emerging market. Moreover, the integration of various business process in cloud is predicted to amplify the growth of the business further, while ensuring the compliance and regulatory standards.

Technavio's analysts forecast the global cloud-based BPO market to grow at a CAGR of 11.39 percent over the period 2014-2019.

Covered in this report

This report covers market segmentation by services: HR, finance and accounting, payments, customer management, e-commerce, and others (such as advertising, supply management and industry operations) and by geography. In addition, it covers the information about the overview of cloud market and its deployment models and sub-segments: IaaS, PaaS and SaaS.

Technavio's report, Global Cloud-based BPO Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the global cloud-based BPO market landscape and its growth prospects in the coming years. It also includes profile of key vendors operating in this market.

Key vendors

  • Accenture
  • Cognizant
  • IBM
  • SAP
  • TCS

Other Prominent Vendors

  • ADP
  • Atos
  • CA Technologies
  • Capgemini
  • CSC
  • Firstsource
  • Fujitsu
  • Genpact
  • HCL Technologies
  • HP
  • Infosys
  • NGA Human Resources
  • Oracle
  • Sungard
  • Wipro
  • WNS
  • Xerox

Market driver

  • Increased focus toward cost effective business operation
  • For a full, detailed list, view our report

Market challenge

  • Security and data privacy issues
  • For a full, detailed list, view our report

Market trend

  • Cloud brokerage services
  • For a full, detailed list, view our report

Key questions answered in this report

  • What will the market size be in 2019 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?

Table of Contents

PART 01: Executive summary

  • Highlights

PART 02: Scope of the report

  • Market overview
  • Top-vendor offerings

PART 03: Market research methodology

  • Research methodology
  • Economic indicators

PART 04: Introduction

  • Key market highlights

PART 05: Market landscape

  • Market overview
  • Market size and forecast
  • Advantages of cloud-based BPO
  • Global BPO market
  • Global cloud computing market
  • Five forces analysis

PART 06: Overview of cloud computing

  • Overview
  • Cloud service segmentation

PART 07: Market segmentation by services

  • HR services market
  • E-commerce services market
  • Payment services market
  • Customer management services market
  • F&A services market
  • Others services market

PART 08: Geographical segmentation

  • Segmentation of global cloud-based BPO market by geography 2014
  • Market segmentation by geography 2014-2019

PART 09: Market drivers

PART 10: Impact of drivers

PART 11: Market challenges

PART 12: Impact of drivers and challenges

PART 13: Market trends

PART 14: Vendor landscape

  • Competitive scenario
  • Key vendors
  • Other prominent vendors

PART 15: Key vendor analysis

  • Accenture
  • Cognizant
  • IBM
  • SAP
  • TCS

PART 16: Appendix

  • List of abbreviations

PART 17: Explore Technavio

  • List of Exhibits 
  • Exhibit 01: Global cloud-based BPO market 2014-2019 ($ billions)
  • Exhibit 02: Global BPO Market 2014-2019 ($ billions)
  • Exhibit 03: Global cloud computing market 2014-2019 ($ billions)
  • Exhibit 04: Five forces analysis
  • Exhibit 05: Benefits of cloud computing
  • Exhibit 06: Advantages and disadvantages of a public cloud
  • Exhibit 07: Different layers of a private cloud
  • Exhibit 08: Advantages and disadvantage of a private cloud
  • Exhibit 09: Advantages and disadvantages of a hybrid cloud
  • Exhibit 10: Comparison of public, private, and hybrid clouds
  • Exhibit 11: Types of cloud services model and sub-segmentation
  • Exhibit 12: Global cloud-based BPO market by services 2014
  • Exhibit 13: Global cloud-based BPO market by services 2014-2019
  • Exhibit 14: HR services market 2014-2019 ($ billions)
  • Exhibit 15: E-commerce services market 2014-2019 ($ billions)
  • Exhibit 16: Payment services market 2014-2019 ($ billions)
  • Exhibit 17: Customer management services market 2014-2019 ($ billions)
  • Exhibit 18: F&A services market 2014-2019 ($ billions)
  • Exhibit 19: Others services market 2014-2019 ($ billions)
  • Exhibit 20: Market segmentation by geography 2014
  • Exhibit 21: Market segmentation by geography 2014-2019
  • Exhibit 22: Impact of drivers
  • Exhibit 23: Impact of drivers and challenges
  • Exhibit 24: Cloud service brokerage model
  • Exhibit 25: Cognizant Technology Solutions: Business segmentation by revenue 2014
  • Exhibit 26: Cognizant Technology Solutions: Business segmentation by revenue 2013 and 2014 ($ billions)
  • Exhibit 27: Cognizant Technology Solutions: Geographical segmentation by revenue 2014
  • Exhibit 28: SAP: Business segmentation by revenue 2014
  • Exhibit 29: SAP: Business/product segmentation by revenue 2013 and 2014 ($ billions)
  • Exhibit 30: SAP: Geographical segmentation by revenue 2014
  • Exhibit 31: TCS: Business segmentation by revenue 2015
  • Exhibit 32: TCS: Business segmentation by revenue 2014 and 2015
  • Exhibit 33: TCS: Geographical segmentation by revenue 2015
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