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市場調查報告書

BPO (商務流程委外) 的歐盟市場 (2015∼2019年)

BPO Market in EU 2015-2019

出版商 TechNavio (Infiniti Research Ltd.) 商品編碼 338491
出版日期 內容資訊 英文 74 Pages
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BPO (商務流程委外) 的歐盟市場 (2015∼2019年) BPO Market in EU 2015-2019
出版日期: 2015年08月26日 內容資訊: 英文 74 Pages
簡介

BPO (商務流程委外)是外包業務的一部分,含對特定的商務流程外部業者的委託等。由於託付產業活動的一部分給外部企業,可管理其活動的效率。EU各國的BPO市場具競爭性,以及以一定的速度持續成長。由於容易採用熟練的人力資源,及文化語言接近性,EU各國相繼有BPO服務供應商進出和開設客戶中心。運用效率和服務品質,也是商務流程的外包化發展的要素之一。EU各國的移植市場2014∼2019年,預計以5.44%的年複合成長率(CAGR) 成長。

本報告提供EU各國的商務流程委外 (以下BPO) 市場相關分析、市場概要和結構、市場規模趨勢 (今後5年的預測值)、各用途、各終端用戶的詳細趨勢、推動、阻礙市場要素與其影響力、主要企業簡介、今後的市場機會等調查評估。

第1章 摘要整理

  • 分析結果的概要

第2章 分析範圍

  • 分析概要
  • 大供應商的主要服務

第3章 市場分析技術

  • 分析方法
  • 經濟指標

第4章 簡介

  • 市場趨勢的概要

第5章 EU (歐洲聯盟)

  • 背景情況
  • 景氣趨勢

第6章 市場環境

  • 市場概要
  • EU各國的BPO市場概況
  • 市場規模與其預測
  • 波特的五力分析
  • BPO的位置選擇的影響要素
  • EU內部對BPO的利與弊

第7章 各用途的市場區隔

  • 歐盟市場規模:各用途
  • CRM (顧客關係管理) 市場
  • HR (人事管理) 市場
  • F&A (金融、會計) 市場
  • 其他領域市場

第8章 各終端用戶的市場區隔

  • 歐盟市場明細:各終端用戶

第9章 地區區分

  • 中東歐

第10章 推動市場要素

第11章 推動因素與其影響力

第12章 市場課題

第13章 推動因素、課題的影響力

第14章 市場趨勢

第15章 供應商環境

  • 市場分析
  • 其他卓越供應商

第16章 主要供應商分析

  • Accenture
  • Capgemini
  • TCS
  • IBM
  • Infosys

第17章 附錄

  • 簡稱集

第18章 關於Technavio

圖表一覽

目錄
Product Code: IRTNTR6874

About BPO market in EU

BPO is a segment of outsourcing that includes the subcontracting of the specific business process of an organization to third-party service providers. It is an effective strategy of delegating one or more business activities to external companies (vendors), which, in turn, administer and manage the selected activity, based on defined and measurable performance criteria. The BPO market in the EU is competitive and growing at a steady pace. The EU is becoming a prominent destination for BPO companies to expand their services due to the availability of skilled workforce. Cultural and language proximity among the EU countries facilitates BPO service providers to enhance their customer service. Operational efficiency and quality of service are the other major reasons for companies to outsource their business process to the EU.

Technavio's analysts forecast the BPO market in EU to grow at a CAGR of 5.44% during the period 2014-2019.

Covered in this report

The report provides the present scenario and the growth prospects of the BPO market in EU for the period 2015-2019. The market can be categorized into three broad segments based on the following: application, end-users, and geography.

Technavio's report, BPO Market in EU 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. It covers the market landscape and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market.

Key regions

  • Central and Eastern Europe
  • Western Europe

Key vendors

  • Accenture
  • Capgemini
  • IBM
  • Infosys
  • TCS

Other Prominent Vendors

  • 3i Infotech
  • Aegis
  • Aon Associates
  • Cognizant
  • Convergys
  • EXL
  • Firstsource
  • First Data
  • HCL
  • HP
  • Sitel
  • Wipro
  • WNS
  • Xerox
  • Xchanging

Market driver

  • Cost reduction and efficiency
  • For a full, detailed list, view our report

Market challenge

  • Data security
  • For a full, detailed list, view our report

Market trend

  • Cloud computing
  • For a full, detailed list, view our report

Key questions answered in this report

  • What will the market size be in 2019 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?

Table of Contents

PART 01: Executive summary

  • Highlights

PART 02: Scope of the report

  • Market overview
  • Top vendor offerings

PART 03: Market research methodology

  • Research methodology
  • Economic indicators

PART 04: Introduction

  • Key market highlights

PART 05: European Union

  • Background
  • Economic overview

PART 06: Market landscape

  • Market overview
  • BPO market overview in EU
  • Market size and forecast
  • Five forces analysis
  • Factors affecting choice of BPO locations
  • Pros and cons of BPO market in EU

PART 07: Market segmentation by application

  • EU market size by application
  • CRM BPO market in EU
  • HR BPO market in EU
  • F&A BPO market in EU
  • BPO market in EU for others

PART 08: Market segmentation by end-user

  • EU market segmentation by end-user

PART 09: Geographical segmentation

  • Central and Eastern Europe:

PART 10: Market drivers

PART 11: Impact of drivers

PART 12: Market challenges

PART 13: Impact of drivers and challenges

PART 14: Market trends

PART 15: Vendor landscape

  • Market analysis 2015
  • Other prominent vendors

PART 16: Key vendor analysis

  • Accenture
  • Capgemini
  • TCS
  • IBM
  • Infosys

PART 17: Appendix

  • List of abbreviations

PART 18: Explore Technavio

List of Exhibits

  • Exhibit 01: Product and service offerings
  • Exhibit 02: Economic overview of the EU
  • Exhibit 03: BPO market in EU 2015-2019 ($ billions)
  • Exhibit 04: Five forces analysis
  • Exhibit 05: Factors affecting choice of BPO locations
  • Exhibit 06: Parameters affecting BPO locations in different countries
  • Exhibit 07: Pros and cons of BPO market in EU
  • Exhibit 08: Market segmentation by application 2014
  • Exhibit 09: CRM BPO market in EU ($ billions)
  • Exhibit 10: HR BPO market in EU ($ billions)
  • Exhibit 11: F&A BPO market in EU ($ billions)
  • Exhibit 12: BPO market in EU for others ($ billions)
  • Exhibit 13: EU market segmentation by end-user 2014 ($ billions)
  • Exhibit 14: Impact of drivers
  • Exhibit 15: Impact of drivers and challenges
  • Exhibit 16: Business segmentation by revenue 2013 and 2014
  • Exhibit 17: Products revenue 2014
  • Exhibit 18: Financial services revenue 2014
  • Exhibit 19: Communications, media, and technology revenue 2014
  • Exhibit 20: Resources and others revenue 2014
  • Exhibit 21: Health and public services revenue 2014
  • Exhibit 22: Capgemini: Business segmentation by revenue 2014
  • Exhibit 23: Capgemini: Business segmentation by revenue 2013 and 2014 ($ billions)
  • Exhibit 24: Capgemini: Geographical segmentation by revenue 2014
  • Exhibit 25: TCS: Business segmentation by revenue 2015
  • Exhibit 26: TCS: Business segmentation by revenue 2014 and 2015
  • Exhibit 27: TCS: Geographical segmentation by revenue 2015
  • Exhibit 28: TCS: Market segmentation by revenue 2015
  • Exhibit 29: TCS: Market segmentation by revenue 2014 and 2015
  • Exhibit 30: Global technology services revenue 2014
  • Exhibit 31: Global business services revenue 2014
  • Exhibit 32: Infosys: Business segmentation by revenue 2014
  • Exhibit 33: Infosys: Business segmentation by revenue 2013 and 2014 ($ millions)
  • Exhibit 34: Infosys: Geographical segmentation by revenue 2014
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