Cover Image
市場調查報告書

客戶服務中心委外的全球市場:2015年∼2019年

Global Help Desk Outsourcing Market 2015-2019

出版商 TechNavio (Infiniti Research Ltd.) 商品編碼 328831
出版日期 內容資訊 英文 92 Pages
訂單完成後即時交付
價格
Back to Top
客戶服務中心委外的全球市場:2015年∼2019年 Global Help Desk Outsourcing Market 2015-2019
出版日期: 2015年04月15日 內容資訊: 英文 92 Pages
簡介

全球客戶服務中心委外市場預測在2014年∼2019年這段期間將以年複合成長率5.7%的速度成長。

本報告提供全球客戶服務中心委外市場場相關調查分析,提供您市場規模與成長率,市場趨勢,市場的推動要素與課題,市場機會驗證,再加上主要供應商等相關的系統性資訊。

第1章 摘要整理

第2章 簡稱清單

第3章 調查範圍

  • 市場概要
  • 主要的產品

第4章 市場調查手法

  • 市場調查流程
  • 調查手法

第5章 簡介

第6章 市場形勢

  • 市場概要
  • 全球客戶服務中心委外市場
  • 波特的五力分析

第7章 市場區隔:各類服務

  • 全球客戶服務中心委外市場區隔:各類服務
  • 全球一次·二次層級的求助台服務外包
    • 市場規模與預測
  • 全球技術支援的求助台服務外包
    • 市場規模與預測

第8章 市場區隔:各終端用戶

  • 全球客戶服務中心委外市場:各終端用戶

第9章 地理區分

  • 全球客戶服務中心委外市場區隔:各地區
  • 亞太地區的客戶服務中心委外市場
    • 市場規模與預測
  • 歐洲·中東·非洲的客戶服務中心委外市場
    • 市場規模與預測
  • 南北美洲的客戶服務中心委外市場
    • 市場規模與預測

第10章 購買標準

第11章 推動市場成長要素

第12章 成長推動因素與其影響

第13章 市場課題

第14章 成長推動因素與課題的影響

第15章 市場趨勢

第16章 趨勢與其影響

第17章 業者情勢

  • 競爭模式
  • 主要供應商
  • 其他卓越供應商

第18章 主要供應商分析

  • CSC
  • HCL Technologies
  • HP Enterprise Service
  • IBM
  • Qcom Outsourcing
  • Wipro

第19章 相關報告

圖表

目錄
Product Code: IRTNTR5688

About Helpdesk Outsourcing

Helpdesk outsourcing refers to the process of engaging an external resource or service provider to provide technical support to employees and manage the same. It has gained in popularity over the past few years as firms are seeking to minimize in-house expenses. Apart from the inherent cost advantages, it can aid in enhancing the productivity within a short time because of a well-trained and continuously monitored workforce. Scalability in terms of handling of calls can also be ensured. These services are also providing a competitive edge to the SMBs that do not have the resources to build and maintain a technical help desk.

TechNavio's analysts forecast the Global Helpdesk Outsourcing market to grow at a CAGR of 5.7 percent over the period 2014-2019.

Covered in this Report

The Global Helpdesk Outsourcing market can be segmented into two: Outsourced Level 1 and Level 2 Support Services and Outsourced Technical Helpdesk Support Services. The report also covers the End-user and Geographical segmentation of the Global Helpdesk Outsourcing market.

TechNavio's report, Global Helpdesk Outsourcing Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and profile of key vendors operating in this market.

Key Regions

  • Americas
  • APAC
  • EMEA

Key Vendors

  • CSC
  • HCL Technologies
  • HP Enterprise Services
  • IBM
  • Qcom Outsourcing
  • Wipro

Other Prominent Vendors

  • Atos
  • Attivasoft
  • CGI Group
  • Ciber
  • CompuCom
  • Dell
  • Dynasis
  • Fujitsu
  • Genpact
  • Getronics
  • Hudson Software
  • Inforonics Global Services
  • Iyogi
  • Kayako
  • Maintech
  • Northrop Grumman
  • Pomeroy
  • Stefanini
  • Support.com
  • TCS
  • TELUS International
  • T-System
  • Unisys
  • Xerox

Market Driver

  • Consumerization of IT
  • For a full, detailed list, view our report

Market Challenge

  • Risk of Data Security Breach
  • For a full, detailed list, view our report

Market Trend

  • Integration of Helpdesk with IT Management Software
  • For a full, detailed list, view our report

Key Questions Answered in this Report

  • What will the market size be in 2019 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?

Table of Contents

01. Executive Summary

02. List of Abbreviations

03. Scope of the Report

  • 03.1. Market overview
  • 03.2. Product offerings

04. Market Research Methodology

  • 04.1. Market research process
  • 04.2. Research methodology

05. Introduction

06. Market Landscape

  • 06.1. Market overview
    • 06.1.1. On-site services
    • 06.1.2. Remote dedicated help desk services
    • 06.1.3. Shared help desk services
  • 06.2. Global help desk outsourcing market
    • 06.2.1. Market size and forecast
  • 06.3. Five forces analysis

07. Market Segmentation by Service

  • 07.1. Segmentation of global help desk outsourcing market by service
  • 07.2. Global outsourced first and second-level help desk services
    • 07.2.1. Market size and forecast
  • 07.3. Global outsourced technical support help desk services
    • 07.3.1. Market size and forecast

08. Market Segmentation by End-user

  • 08.1. Global help desk outsourcing market by end-user

09. Geographical Segmentation

  • 09.1. Segmentation of global help desk outsourcing market by geography
  • 09.2. Help desk outsourcing market in APAC
    • 09.2.1. Market size and forecast
  • 09.3. Help desk outsourcing market in EMEA
    • 09.3.1. Market size and forecast
  • 09.4. Help desk outsourcing market in Americas
    • 09.4.1. Market size and forecast

10. Buying Criteria

11. Market Growth Drivers

12. Drivers and their Impact

13. Market Challenges

14. Impact of Drivers and Challenges

15. Market Trends

16. Trends and their Impact

17. Vendor Landscape

  • 17.1. Competitive scenario
    • 17.1.1. Key news
  • 17.2. Key vendors 2014
  • 17.3. Other prominent vendors
    • 17.3.1. Atos
    • 17.3.2. AttivaSoft
    • 17.3.3. CGI Group
    • 17.3.4. Dynasis
    • 17.3.5. Getronics
    • 17.3.6. Hudson Software
    • 17.3.7. Inforonics Global Services
    • 17.3.8. iYogi
    • 17.3.9. Kayako
    • 17.3.10. Northrop Grumman
    • 17.3.11. Support.com
    • 17.3.12. TCS
    • 17.3.13. TELUS International
    • 17.3.14. T-Systems
    • 17.3.15. Unisys

18. Key Vendor Analysis

  • 18.1. CSC
    • 18.1.1. Key facts
    • 18.1.2. Business overview
    • 18.1.3. Business segmentation by revenue 2013
    • 18.1.4. Business segmentation by revenue 2012 and 2013
    • 18.1.5. Geographical segmentation by revenue 2013
    • 18.1.6. Business strategy
    • 18.1.7. Recent developments
    • 18.1.8. SWOT analysis
  • 18.2. HCL Technologies
    • 18.2.1. Key facts
    • 18.2.2. Business overview
    • 18.2.3. Business segmentation by revenue 2013
    • 18.2.4. Business segmentation by revenue 2012 and 2013
    • 18.2.5. Geographical segmentation by revenue 2013
    • 18.2.6. Business strategy
    • 18.2.7. Recent developments
    • 18.2.8. SWOT analysis
  • 18.3. HP Enterprise Services
    • 18.3.1. Key facts
    • 18.3.2. Business overview
    • 18.3.3. Service segmentation
    • 18.3.4. SWOT analysis
  • 18.4. IBM
    • 18.4.1. Key facts
    • 18.4.2. Business description
    • 18.4.3. Business segmentation
    • 18.4.4. Revenue segmentation by business segment
    • 18.4.5. Revenue segmentation by business operation
    • 18.4.6. Revenue comparison of business segments 2012 and2013
    • 18.4.7. Revenue segmentation by geography
    • 18.4.8. Business strategy
    • 18.4.9. Key developments
    • 18.4.10. SWOT analysis
  • 18.5. Qcom Outsourcing
    • 18.5.1. Key facts
    • 18.5.2. Business overview
    • 18.5.3. Key technologies
    • 18.5.4. SWOT analysis
  • 18.6. Wipro
    • 18.6.1. Key facts
    • 18.6.2. Business overview
    • 18.6.3. Revenue by business segmentation 2014
    • 18.6.4. Revenue by business segmentation 2013 and 2014
    • 18.6.5. Revenue by geographical segmentation 2014
    • 18.6.6. Business strategy
    • 18.6.7. Recent developments
    • 18.6.8. SWOT analysis

19. Other Reports in this Series

List of Exhibits:

  • Exhibit 1: Market research methodology
  • Exhibit 2: Market segmentation of global help desk outsourcing services
  • Exhibit 3: Global help desk outsourcing market 2014-2019 ($ billion)
  • Exhibit 4: Segmentation of global help desk outsourcing market by service 2014
  • Exhibit 5: Segmentation of global help desk outsourcing market by service 2014-2019
  • Exhibit 6: Global outsourced first and second-level help desk services 2014-2019 ($ billion)
  • Exhibit 7: Global outsourced technical support help desk services 2014-2019 ($ billion)
  • Exhibit 8: Projected impact on business and adoption rate by end-user
  • Exhibit 9: Segmentation of global help desk outsourcing market by geography 2014
  • Exhibit 10: Segmentation of global help desk outsourcing market by geography 2014-2019
  • Exhibit 11: Help desk outsourcing market in APAC 2014-2019 ($ billion)
  • Exhibit 12: Help desk outsourcing market in EMEA 2014-2019 ($ billion)
  • Exhibit 13: Help desk outsourcing market in Americas 2014-2019 ($ billion)
  • Exhibit 14: CSC: Business segmentation by revenue 2013
  • Exhibit 15: CSC: Business segmentation by revenue 2012 and 2013 ($ billion)
  • Exhibit 16: CSC: Geographical segmentation by revenue 2013
  • Exhibit 17: HCL Technologies : Business segmentation by revenue 2013
  • Exhibit 18: HCL Technologies : Business segmentation by revenue 2012 and 2013 (US$ million)
  • Exhibit 19: HCL Technologies: Geographical segmentation by revenue 2013
  • Exhibit 20: HP Enterprise Services: Service segmentation
  • Exhibit 21: IBM: Business segmentation
  • Exhibit 22: IBM: Revenue segmentation by business 2013
  • Exhibit 23: IBM: Revenue segmentation 2013
  • Exhibit 24: IBM: Revenue comparison of business segments 2012 and 2013 (US$ million)
  • Exhibit 25: IBM: Revenue segmentation by geography 2013
  • Exhibit 26: Qcom outsourcing: Key technologies
  • Exhibit 27: Wipro: Revenue by business segmentation 2014
  • Exhibit 28: Wipro: Revenue by business segmentation 2013 and 2014 (US$ billion)
  • Exhibit 29: Wipro: Revenue by geographical segmentation 2014
Back to Top