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市場調查報告書

公共部門的BPO (業務流程外包) 的全球市場 2015-2019年

Global BPO Market in the Public Sector 2015-2019

出版商 TechNavio (Infiniti Research Ltd.) 商品編碼 327408
出版日期 內容資訊 英文 116 Pages
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公共部門的BPO (業務流程外包) 的全球市場 2015-2019年 Global BPO Market in the Public Sector 2015-2019
出版日期: 2015年03月25日 內容資訊: 英文 116 Pages
簡介

公共部門的BPO (業務流程外包) 服務,支持完成包含政府的e-管治的計劃、課稅、資產登記、養老金及失業者的資金援助的福利計劃的各種功能。全球公共部門的BPO市場預計從2014年到2019年之間,以6.0%的年複合成長率成長。

本報告提供全球公共部門的BPO服務市場相關調查分析、市場規模與成長率的預測、主要的市場趨勢、推動成長因素與課題、主要的供應商所面臨的市場機會及威脅、各服務、產品、地區的市場分析與預測,及主要供應商簡介等彙整資料,為您概述為以下內容。

第1章 摘要整理

第2章 簡稱清單

第3章 調查範圍

  • 市場概要
  • 主要的產品

第4章 市場調查手法

  • 市場調查流程
  • 調查手法

第5章 簡介

第6章 市場形勢

  • 市場概要
  • 公共部門的BPO市場上契約清單
  • 市場規模與預測
  • 波特的五力分析

第7章 市場區隔:各類服務

  • 公共部門的全球BPO市場:各類服務
  • 公共部門的全球CRM BPO市場
  • 公共部門的全球HR外包市場
  • 公共部門的全球F & A外包市場
  • 公共部門的全球採購外包市場

第8章 市場區隔:各產品

  • 公共部門的全球HR外包市場:各產品
  • 公共部門的全球工資外包市場
    • 市場規模、預測
  • 公共部門的全球RPO市場

第9章 地區區分

  • 公共部門的全球BPO市場:各區域區隔
  • 南北美洲的公共部門的BPO市場
    • 市場規模、預測
    • 主要國家
  • 歐洲、中東、非洲地區 (EMEA) 的公共部門的BPO市場
  • 亞太地區的公共部門的BPO市場

第10章 購買標準

第11章 推動市場成長要素

第12章 成長推動因素與其影響

第13章 市場課題

第14章 成長推動因素與課題的影響

第15章 市場趨勢

第16章 趨勢與其影響

第17章 業者情勢

  • 競爭情形
  • 主要供應商
  • 其他卓越供應商
    • Aon
    • Cognizant
    • Infosys
    • Convergys
    • Capita
    • NCO Financial Systems
    • Xerox
    • Genpact
    • CGI Group
    • Harris Corporation
    • Northrop Grumman
    • Aegis
    • ATS Group
    • Corbus
    • HCL Technologies
    • WNS
    • Sutherland
  • 其他卓越供應商

第18章 主要供應商分析

  • Accenture
    • 主要資料
    • 產業概要
    • 產業區分:各收益
    • 地區區分:各收益
    • 產業策略
    • 主要的資訊
    • SWOT分析
  • Capgemini
  • IBM
  • Serco Global Services
  • TCS
  • Unisys
  • Wipro

第19章 相關報告

圖表清單

目錄
Product Code: IRTNTR5514

About Global BPO Market in Public Sector

BPO is a segment of outsourcing, which consists of subcontracting certain business processes of an organization to a third-party vendor that has expertise in the required domain. The Public sector refers to government services such as the military, police, public education, public transit, healthcare services as well as employees working for government organizations. The BPO services in Public sector support governments to perform various functions such as e-governance initiatives, taxation, asset registration, pensions, and welfare programs, including financial assistance for the unemployed, and in a cost-effective manner.

TechNavio's analysts forecast the Global BPO market in Public sector is set to grow at a CAGR of 6.0 percent over the period 2014-2019

Covered in this Report

The Global BPO market in Public Sector can be categorized into four segments: F&A Outsourcing, CRM BPO, HR Outsourcing, and Procurement Outsourcing. This report covers information about the market share of the Global BPO market in Public sector by services and by geography.

TechNavio's report, Global BPO Market in Public Sector 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report also covers the market landscape of the Global BPO market in Public sector and its growth prospects in the coming years. The report also includes the profiles of key vendors operating in this market.

Key Regions

  • Americas
  • APAC
  • EMEA

Key Vendors

  • Accenture
  • Capgemini
  • IBM
  • Serco Global Services
  • TCS
  • Unisys
  • Wipro

Other Prominent Vendors

  • 3i Infotech
  • Aegis
  • Amadeus IT Group
  • Aon
  • ATS Group
  • CGI
  • Cognizant
  • Convergys
  • Corbus
  • EXL
  • Genpact
  • Harris
  • Hays
  • HCL Technologies
  • Hudson
  • Infosys
  • Kelly
  • Kenexa
  • Logica
  • NCO Financial Systems
  • Neeyamo
  • Northrop Grumman
  • Pinstripe and Ochre House
  • Pontoon Solutions
  • Steria
  • Sutherland
  • TDS
  • WNS
  • Xerox

Market Driver

  • Enhancement of Service Delivery Platforms
  • For a full, detailed list, view our report.

Market Challenge

  • Increase in Budgetary Pressures
  • For a full, detailed list, view our report.

Market Trend

  • Increased Shift toward Omni-channels
  • For a full, detailed list, view our report.

Key Questions Answered in this Report

  • What will the market size be in 2019 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?

Table of Contents

01. Executive Summary

02. List of Abbreviations

03. Scope of the Report

  • 03.1. Market Overview
  • 03.2. Product Offerings

04. Market Research Methodology

  • 04.1. Market Research Process
  • 04.2. Research Methodology

05. Introduction

06. Market Landscape

  • 06.1. Market Overview
  • 06.2. List of Contracts in BPO Market in Public Sector
  • 06.3. Market Size and Forecast
  • 06.4. Five Forces Analysis

07. Market Segmentation by Service

  • 07.1. Global BPO Market in Public Sector by Service
  • 07.2. Global CRM BPO Market in Public Sector
    • 07.2.1. Market Size and Forecast
  • 07.3. Global HR Outsourcing Market in Public Sector
    • 07.3.1. Market Size and Forecast
  • 07.4. Global F&A Outsourcing Market in Public Sector
    • 07.4.1. Market Size and Forecast
  • 7.5. Global Procurement Outsourcing Market in Public Sector
    • 07.5.1. Market Size and Forecast

08. Market Segmentation by Product

  • 08.1. Global HR Outsourcing Market in Public Sector by Product
  • 08.2. Global Payroll Outsourcing Market in Public Sector
    • 08.2.1. Market Size and Forecast
  • 8.3. Global RPO Market in Public Sector
    • 08.3.1. Market Size and Forecast

09. Geographical Segmentation

  • 09.1. Global BPO Market in Public Sector by Geographical Segmentation
  • 09.2. BPO Market in Public Sector in Americas
    • 09.2.1. Market Size and Forecast
    • 09.2.2. Key Countries in Americas
  • 09.3. BPO Market in Public Sector in EMEA Region
    • 09.3.1. Market Size and Forecast
    • 09.3.2. Key Countries in EMEA Region
  • 09.4. BPO Market in Public Sector in APAC Region
    • 09.4.1. Market Size and Forecast
    • 09.4.2. Key Countries in APAC Region

10. Buying Criteria

11. Market Growth Drivers

12. Drivers and their Impact

13. Market Challenges

14. Impact of Drivers and Challenges

15. Market Trends

16. Trends and their Impact

17. Vendor Landscape

  • 17.1. Competitive Scenario
  • 17.2. Key Vendors 2014
  • 17.3. Other Prominent Vendors
    • 17.3.1. Aon
    • 17.3.2. Cognizant
    • 17.3.3. Infosys
    • 17.3.4. Convergys
    • 17.3.5. Capita
    • 17.3.6. NCO Financial Systems
    • 17.3.7. Xerox
    • 17.3.8. Genpact
    • 17.3.9. CGI Group
    • 17.3.10. Harris Corporation
    • 17.3.11. Northrop Grumman
    • 17.3.12. Aegis
    • 17.3.13. ATS Group
    • 17.3.14. Corbus
    • 17.3.15. HCL Technologies
    • 17.3.16. WNS
    • 17.3.17. Sutherland
  • 17.4. Other Prominent Vendors

18. Key Vendor Analysis

  • 18.1. Accenture
    • 18.1.1. Key Facts
    • 18.1.2. Business Overview
    • 18.1.3. Business Segmentation by Revenue 2013
    • 18.1.4. Business Segmentation by Revenue 2012 and 2013
    • 18.1.5. Geographical Segmentation by Revenue 2013
    • 18.1.6. Business Strategy
    • 18.1.7. Key Information
    • 18.1.8. SWOT Analysis
  • 18.2. Capgemini
    • 18.2.1. Key Facts
    • 18.2.2. Business Overview
    • 18.2.3. Business Segmentation by Revenue 2013
    • 18.2.4. Business Segmentation by Revenue 2012 and 2013
    • 18.2.5. Geographical Segmentation by Revenue 2013
    • 18.2.6. Business Strategy
    • 18.2.7. Key Developments
    • 18.2.8. SWOT Analysis
  • 18.3. IBM
    • 18.3.1. Key Facts
    • 18.3.2. Business Description
    • 18.3.3. Business Segmentation
    • 18.3.4. Revenue Segmentation by Business Segment
    • 18.3.5. Revenue Segmentation by Business Operation
    • 18.3.6. Revenue Comparison of Business Segments 2012 and 2013
    • 18.3.7. Revenue Segmentation by Geography
    • 18.3.8. Business Strategy
    • 18.3.9. Key Developments
    • 18.3.10. SWOT Analysis
  • 18.4. Serco Global Services
    • 18.4.1. Key Facts
    • 18.4.2. Business Overview
    • 18.4.3. Business Segmentation
    • 18.4.4. Market Segmentation
    • 18.4.5. Geographical Segmentation
    • 18.4.6. Recent Developments
    • 18.4.7. SWOT Analysis
  • 18.5. TCS
    • 18.5.1. Key Facts
    • 18.5.2. Business Overview
    • 18.5.3. Revenue by Business Segmentation 2013
    • 18.5.4. Revenue by Business Segmentation 2012 and 2013
    • 18.5.5. Revenue by Geographical Segmentation 2013
    • 18.5.6. Business Strategy
    • 18.5.7. Recent Developments
    • 18.5.8. SWOT Analysis
  • 18.6. Unisys
    • 18.6.1. Key Facts
    • 18.6.2. Business Overview
    • 18.6.3. Business Segmentation by Revenue 2013
    • 18.6.4. Business Segmentation by Revenue 2011-2013
    • 18.6.5. Geographical Segmentation by Revenue 2013
    • 18.6.6. Recent Developments
    • 18.6.7. SWOT Analysis
  • 18.7. Wipro
    • 18.7.1. Key Facts
    • 18.7.2. Business Overview
    • 18.7.3. Revenue by Business Segmentation 2014
    • 18.7.4. Revenue by Business Segmentation 2013 and 2014
    • 18.7.5. Revenue by Geographical Segmentation 2014
    • 18.7.6. Business Strategy
    • 18.7.7. Recent Developments
    • 18.7.8. SWOT Analysis

19. Other Reports in this Series

List of Exhibits:

  • Exhibit 1: Market Research Methodology
  • Exhibit 2: Global BPO Market in Public Sector
  • Exhibit 3: Global BPO Market in Public Sector 2014-2019 (US$ billion)
  • Exhibit 4: Segmentation of Global BPO Market in Public Sector by Service 2014
  • Exhibit 5: Segmentation of Global BPO Market in Public Sector by Service 2014-2019
  • Exhibit 6: Global CRM BPO Market in Public Sector 2014-2019 (US$ billion)
  • Exhibit 7: Global HR Outsourcing Market in Public Sector 2014-2019 (US$ million)
  • Exhibit 8: Global F&A Outsourcing Market in Public Sector 2014-2019 (US$ billion)
  • Exhibit 9: Segmentation of Global F&A Outsourcing Market in Public Sector 2014
  • Exhibit 10: Global Procurement Outsourcing Market in Public Sector
  • Exhibit 11: Segmentation of Global HR Outsourcing in Public Sector 2014
  • Exhibit 12: Segmentation of Global HR Outsourcing Market in Public Sector 2014-2019
  • Exhibit 13: Global Payroll Outsourcing Market in Public Sector 2014-2019 (US$ million)
  • Exhibit 14: Global RPO Market in Public Sector 2014-2019 (US$ million)
  • Exhibit 15: Geographical Segmentation of Global BPO Market in Public Sector 2014
  • Exhibit 16: Geographical Segmentation of Global BPO Market in Public Sector 2014-2019
  • Exhibit 17: BPO Market in Public Sector in Americas 2014-2019 (US$ billion)
  • Exhibit 18: BPO Market in Public Sector in EMEA Region 2014-2019 (US$ billion)
  • Exhibit 19: BPO Market in Public Sector in APAC Region 2014-2019 (US$ billion)
  • Exhibit 20: Accenture: Business Segmentation by Revenue 2013
  • Exhibit 21: Accenture: Business Segmentation by Revenue 2012 and 2013 (US$ million)
  • Exhibit 22: Accenture: Geographical Segmentation by Revenue 2013
  • Exhibit 23: Capgemini: Business Segmentation by Revenue 2013
  • Exhibit 24: Capgemini: Business Segmentation by Revenue 2012 and 2013 (US$ million)
  • Exhibit 25: Capgemini: Geographical Segmentation by Revenue 2013
  • Exhibit 26: IBM: Business Segmentation
  • Exhibit 27: IBM: Revenue Segmentation by Business 2013
  • Exhibit 28: IBM: Revenue Segmentation 2013
  • Exhibit 29: IBM: Revenue Comparison of Business Segments 2012 and 2013 (US$ million)
  • Exhibit 30: IBM: Revenue Segmentation by Geography 2013
  • Exhibit 31: Serco Global Services: Business Segmentation
  • Exhibit 32: Serco Global Services: Market Segmentation
  • Exhibit 33: Serco Global Services: Geographical Segmentation
  • Exhibit 34: TCS: Revenue by Business Segmentation 2013
  • Exhibit 35: TCS: Revenue by Business Segmentation 2012 and 2013 (US$ billion)
  • Exhibit 36: TCS: Revenue by Geographical Segmentation 2013
  • Exhibit 37: Unisys: Business Segmentation by Revenue 2013
  • Exhibit 38: Unisys: Business Segmentation by Revenue 2011-2013 (US$ billion)
  • Exhibit 39: Unisys: Geographical Segmentation by Revenue 2013
  • Exhibit 40: Wipro: Revenue by Business Segmentation 2014
  • Exhibit 41: Wipro: Revenue by Business Segmentation 2013 and 2014 (US$ billion)
  • Exhibit 42: Wipro: Revenue by Geographical Segmentation 2014
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