Contact Center Outsourcing Market in the APAC Region 2015-2019
|出版商||TechNavio (Infiniti Research Ltd.)||商品編碼||324485|
|出版日期||內容資訊||英文 67 Pages
|客服中心外包的亞太地區市場 Contact Center Outsourcing Market in the APAC Region 2015-2019|
|出版日期: 2015年02月11日||內容資訊: 英文 67 Pages||
亞太地區客服中心外包市場上，通訊及銀行、金融服務、保險產業 (BFSI) 的需求佔多數。亞太地區客服中心外包的市場規模，從2014年到2019年之間，預計以11.76％的年複合成長率擴大。此成長的要素之一為，企業中對降低成本的需求高漲的。
Contact centers act as a central point in an enterprise from where all customer contacts are managed. They play a prominent role within an enterprise's broad customer management strategies. Currently, contact centers are adopting new technologies to perform multichannel operations. This results in better customer experience and enables customer expectations to be met with advanced level of interaction. Companies are outsourcing their contact center functions to third-party service providers. It helps client firms to increase their operational efficiency, enhance the customer experience, concentrate on their core competencies, reduce time-to-market, obtain access to fresh talent and experience along with latest technologies, and build an organization with an economical cost structure in the long run.
TechNavio's analysts forecast the Contact Center Outsourcing market in the APAC region to grow at a CAGR of 11.76 percent over the period 2014-2019.
This report covers the present scenario and the growth prospects of the Contact Center Outsourcing market in the APAC region for the period 2015-2019.
TechNavio's report, the Contact Center Outsourcing Market in APAC Region 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. It covers the landscape of the Contact Center Outsourcing market in the APAC region and its growth prospects in the future. It provides a detailed discussion of the key vendors operating in this market.