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市場調查報告書

技術支援外包的全球市場:2016∼2020年

Global Technical Support Outsourcing Market 2016-2020

出版商 TechNavio (Infiniti Research Ltd.) 商品編碼 317324
出版日期 內容資訊 英文 52 Pages
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技術支援外包的全球市場:2016∼2020年 Global Technical Support Outsourcing Market 2016-2020
出版日期: 2016年06月24日 內容資訊: 英文 52 Pages
簡介

技術支援外包的全球市場預測在2016∼2020年這段期間,將以6.53%的年複合成長率(CAGR) 成長。

本報告基於專家考察以市場分析為中心,提供南北美洲,亞太地區,歐洲·中東·非洲地區的市場展望和成長預測,重要供應商分析等資訊。

第1章 摘要整理

第2章 調查的對象

  • 市場概要
  • 提供產品

第3章 市場調查手法

  • 調查手法
  • 經濟指標

第4章 簡介

第5章 經濟概要

第6章 市場展望

  • 市場概要
  • 市場規模與預測
  • 波特的五力分析

第7章 各類服務的市場分類

  • 技術支援外包的全球各類服務市場
  • 技術支援外包的全球市場的客服中心外包
  • 技術支援外包的全球市場的求助台外包

第8章 地區的分類

  • 技術支援外包的全球各地區市場
  • 南北美洲市場
  • 歐洲·中東·非洲地區市場
  • 亞太地區市場

第9章 市場成長促進要素

第10章 促進要素的影響

第11章 市場課題

第12章 促進要素及影響的課題

第13章 市場趨勢

第14章 供應商的展望

  • 主要供應商
  • 其他的有力的供應商

第15章 主要供應商分析

  • Hudson Software
  • Inforonics Global Services
  • Qcom Outsourcing
  • Wipro

第16章 附錄

  • 簡稱集

第17章 關於Technavio

圖表

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目錄
Product Code: IRTNTR8656

About the Technical Support Outsourcing Market

Outsourcing and in-house models are the two ways through which businesses can obtain technical support. Products and services offered by most technical support organizations are mostly similar. However, quality differentiation helps outsourcing enterprises gain a competitive edge over others in securing lifetime customer relationships.

IT companies are now increasingly shifting their focus from a cost reduction approach to customer-centric services. Typically, technical support service organizations are managed as cost centers. Earlier, providers focused on key success metrics, such as efficiency, productivity, and regulatory compliance, instead of customer satisfaction. However, providers now prefer a balanced scorecard of metrics that includes not only costs and compliance but also measurements to gauge customer satisfaction levels.

Technavio's analysts forecast the global technical support outsourcing market to grow at a CAGR of 6.53% during the period 2016-2020.

Covered in this report

The report covers the present scenario and the growth prospects of the global technical support outsourcing market for 2016-2020.

The market is divided into the following segments based on geography:

  • Americas
  • APAC
  • EMEA

Technavio's report, Global Technical Support Outsourcing Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors

  • Hudson Software
  • Inforonics Global Services
  • Qcom Outsourcing
  • Wipro

Other Prominent Vendors

  • Atos
  • Attivasoft
  • CGI Group
  • Ciber
  • CompuCom
  • CSC
  • Dell
  • Dynasis
  • Fujitsu
  • Genpact
  • Getronics
  • HCL Technologies
  • HP
  • IBM
  • iYogi
  • Kayako
  • Maintech
  • Northrop Grumman
  • Pomeroy
  • Stefanini
  • Support.com
  • TCS
  • TELUS International
  • T-Systems
  • Unisys
  • Xerox

Market driver

  • Need to focus on core competencies and improve efficiency
  • For a full, detailed list, view our report

Market challenge

  • Loss of control in customer service quality
  • For a full, detailed list, view our report

Market trend

  • Growing popularity among SMEs
  • For a full, detailed list, view our report

Key questions answered in this report

  • What will the market size be in 2020 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?

You can request one free hour of our analyst's time when you purchase this market report. Details are provided within the report.

Table of Contents

PART 01: Executive summary

  • Highlights

PART 02: Scope of the report

  • Market overview
  • Top-vendor offerings

PART 03: Market research methodology

  • Research methodology
  • Economic indicators

PART 04: Introduction

  • Key market highlights

PART 05: Economic overview

PART 06: Market landscape

  • Market overview
  • Market size and forecast
  • Five forces analysis

PART 07: Market segmentation by service

  • Global technical support outsourcing market by service
  • Global technical support outsourcing market by call center technical support outsourcing
  • Global technical support outsourcing market by helpdesk support outsourcing

PART 08: Geographical segmentation

  • Global technical support outsourcing market by geography
  • Americas
  • EMEA
  • APAC

PART 09: Market drivers

PART 10: Impact of drivers

PART 11: Market challenges

PART 12: Impact of drivers and challenges

PART 13: Market trends

PART 14: Vendor landscape

  • Major vendors
  • Other prominent vendors

PART 15: Key vendor analysis

  • Hudson Software
  • Inforonics Global Services
  • Qcom Outsourcing
  • Wipro

PART 16: Appendix

  • List of abbreviations

PART 17: Explore Technavio

List of Exhibits

  • Exhibit 01: Countries covered for market analysis
  • Exhibit 02: Product offerings
  • Exhibit 03: Global technical support outsourcing market
  • Exhibit 04: Global technical support outsourcing market 2015-2020 ($ billions)
  • Exhibit 05: Five forces analysis
  • Exhibit 06: Global technical support outsourcing market by service 2015
  • Exhibit 07: Global technical support outsourcing market by service 2015-2020
  • Exhibit 08: Global technical support outsourcing market by call center technical support outsourcing 2015-2020 ($ billions)
  • Exhibit 09: Segmentation of global helpdesk support outsourcing market by service
  • Exhibit 10: Global technical support outsourcing market by helpdesk support outsourcing 2015-2020 ($ billions)
  • Exhibit 11: Global technical support outsourcing market by geography 2015
  • Exhibit 12: Impact of drivers
  • Exhibit 13: Impact of drivers and challenges
  • Exhibit 14: Other prominent vendors
  • Exhibit 15: Hudson Software: Service offerings
  • Exhibit 16: Inforonics Global Services: Service offerings
  • Exhibit 17: Inforonics Global Services: Service offerings
  • Exhibit 18: Qcom Outsourcing: Service offerings
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