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市場調查報告書

IVR系統的全球市場

Global IVR System Market 2014-2018

出版商 TechNavio (Infiniti Research Ltd.) 商品編碼 317300
出版日期 內容資訊 英文 93 Pages
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IVR系統的全球市場 Global IVR System Market 2014-2018
出版日期: 2014年10月22日 內容資訊: 英文 93 Pages
簡介

所謂IVR系統,是交換收集發信者資訊,與目標連結通話的技術。也用於提高客服中心的投資報酬率。透過IVR系統,用戶在解決客戶服務問題時減少與真人應對者對話,可提供自助服務。

本報告以專家的考察為基礎的市場分析為中心,提供南北美洲、亞太地區、歐洲、中東、非洲地區的IVR系統市場展望和今後預測、主要供應商分析等。

第1章 摘要整理

第2章 簡稱集

第3章 調查的對象

  • 市場概要
  • 提供產品

第4章 市場調查手法

  • 市場調查流程
  • 調查手法

第5章 簡介

第6章 市場展望

  • IVR系統的措施
  • IVR系統利用的標準

第7章 市場展望

  • 市場概要
    • 各引進模式的IVR系統的全球市場的產品生命週期
    • 各技術IVR系統的全球市場的產品生命週期
  • IVR系統的全球市場
  • 各埠出貨數的IVR系統市場
  • 波特的五力分析

第8章 各技術的市場分類

第9章 各用途的市場分類

  • 各用途的IVR系統的全球市場
  • 發信IVR系統的全球市場
    • 市場規模與預測
    • 各技術的發信IVR系統的全球市場
  • 來信IVR系統的全球市場
    • 市場規模與預測
    • 各技術的來信IVR系統的全球市場
  • 發信、來信系統比較

第10章 各引進模式市場分類

  • 託管IVR系統
  • 內部部署IVR系統
  • 各引進模式IVR系統的全球市場
  • 各引進模式IVR系統的全球市場(2013∼2018年)
  • 託管IVR系統的全球市場
    • 市場的規模與預測
  • 內部部署IVR系統的全球市場
    • 市場的規模與預測
    • 內部部署和託管IVR系統比較

第11章 各終端用戶市場分類

第12章 各地區分類

  • 地區分類的IVR系統的全球市場
  • 地區分類的IVR系統的全球市場(2013∼2018年)
    • 南北美洲的IVR系統市場
    • 歐洲、中東、非洲地區的IVR系統市場
    • 亞太地區IVR系統市場

第13章 市場魅力

  • 各傳輸模式市場魅力
  • 各地區分類的市場魅力
  • 各用途的市場魅力

第14章 購買標準

第15章 市場成長促進要素

第16章 促進要素與其影響

第17章 市場課題

第18章 促進要素的影響與課題

第19章 市場趨勢

第20章 趨勢與其影響

第21章 供應商的展望

  • 競爭方案
  • 市場佔有率分析
  • 其他重要供應商

第17章 主要供應商分析

  • Avaya
    • 主要的事實
    • 產業概要
    • 2013年的各收益產業分類
    • 2012年及2013年的各收益產業分類
    • 2013年的各收益地區的分類
    • 產業策略
    • 最近的開發
    • SWOT分析
  • Cisco
    • 主要的事實
    • 產業概要
    • 各收益產業分類
    • 各收益地區的分類
    • 產業策略
    • 最近的開發
    • SWOT分析
  • Convergys
    • 主要的事實
    • 產業概要
    • 2013年的各收益產業分類
    • 2012年及2013年的各收益產業分類
    • 2013年的各收益地區的分類
    • 產業策略
    • 最近的開發
    • SWOT分析
  • Genesys
    • 主要的事實
    • 產業概要
    • 各收益產業分類
    • 各收益地區的分類
    • 產業策略
    • 最近的開發
    • SWOT分析

第23章 主要前提條件

第24章 相關報告

目錄
Product Code: IRTNTR4433

About IVR System

IVR system is the technology used to interact with callers to collect information and route calls to the respective recipient. In addition, it is a technology used for improving the return on investment (ROI) on contact center investments. The IVR system applications offer customer self-service that helps in reducing the dependence on live agents for resolving customer service issues.

TechNavio's analysts forecast the Global IVR System market to grow at a CAGR of 11.86 percent over the period 2013-2018.

Covered in this Report

This report covers the present scenario and the growth prospects of the Global IVR System market for the period 2014-2018. The report considers revenue generated from the following:

  • Outbound services
  • Inbound services

The report also considers the segmentation and growth prospects of the market on the basis of the following deployment models:

  • On-premise IVR systems
  • Hosted IVR systems

TechNavio's report, the Global IVR System Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Americas, and the APAC and EMEA region; it also covers the Global IVR System market landscape and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market.

Key Regions

  • Americas
  • APAC
  • EMEA

Key Vendors

  • Avaya
  • Cisco Systems
  • Convergys
  • Genesys International

Other Prominent Vendors

  • Altitude Software
  • Aspect
  • Enghouse Interactive
  • NEC
  • SAP
  • Siemens
  • Vocalcom
  • Voxeo
  • West

Market Driver

  • Increase in Number of Call Volumes
  • For a full, detailed list, view our report

Market Challenge

  • Lack of Awareness of IVR Applications in Developing Countries
  • For a full, detailed list, view our report

Market Trend

  • Increased Use of Internet Protocol (IP)-based IVRs
  • For a full, detailed list, view our report

Key Questions Answered in this Report

  • What will the market size be in 2018 and what will the growth rate be
  • What are the key market trends
  • What is driving this market
  • What are the challenges to market growth
  • Who are the key vendors in this market space
  • What are the market opportunities and threats faced by the key vendors
  • What are the strengths and weaknesses of the key vendors

Table of Contents

01. Executive Summary

02. List of Abbreviations

03. Scope of the Report

  • 03.1. Market Overview
  • 03.2. Product Offerings

04. Market Research Methodology

  • 04.1. Market Research Process
  • 04.2. Research Methodology

05. Introduction

06. Market Description

  • 06.1. Working of IVR System
  • 06.2. Standards for Using IVR Systems

07. Market Landscape

  • 07.1. Market Overview
    • 07.1.1. Product Lifecycle of Global IVR Systems Market by Deployment Model
    • 07.1.2. Product Lifecycle of Global IVR Systems Market by Technology
  • 07.2. Global IVR Systems Market
  • 07.3. IVR System Market by Ports Shipments
  • 07.4. Five Forces Analysis

08. Market Segmentation by Technology

09. Market Segmentation by Application

  • 09.1. Global IVR System Market by Application 2013
  • 09.2. Global Outbound IVR System Market
    • 09.2.1. Market Size and Forecast
    • 09.2.2. Global Outbound IVR System Market by Technology 2013
  • 09.3. Global Inbound IVR System Market
    • 09.3.1. Matket Size and Forecast
    • 09.3.2. Global Inbound IVR System Market by Technology 2013
  • 09.4. Comparison between Outbound and Inbound System

10. Market Segmentation by Deployment Models

  • 10.1. Hosted IVR Systems
  • 10.2. On-premise IVR System
  • 10.3. Global IVR System Market by Deployment Models 2013
  • 10.4. Global IVR System Market by Deployment Models 2013-2018
  • 10.5. Global Hosted IVR System Market
    • 10.5.1. Market Size and Forecast
  • 10.6. Global On-premise IVR System Market
    • 10.6.1. Market Size and Forecast
    • 10.6.2. Comparison between On-premise and Hosted IVR System

11. Market Segmentation by End-users

12. Geographical Segmentation

  • 12.1. Global IVR System Market by Geographical Segmentation 2013
  • 12.2. Global IVR System Market by Geographical Segmentation 2013-2018
    • 12.2.1. IVR Systems Market in Americas
    • 12.2.2. IVR Systems Market in EMEA Region
    • 12.2.3. IVR Systems Market in APAC Region

13. Market Attractiveness

  • 13.1. Market Attractiveness by Delivery Models
  • 13.2. Market Attractiveness by Geographical Segmentation
  • 13.3. Market Attractiveness by Application

14. Buying Criteria

15. Market Growth Drivers

16. Drivers and their Impact

17. Market Challenges

18. Impact of Drivers and Challenges

19. Market Trends

20. Trends and their Impact

21. Vendor Landscape

  • 21.1. Competitive Scenario
  • 21.2. Market Share Analysis 2013
  • 21.3. Other Prominent Vendors

22. Key Vendor Analysis

  • 22.1. Avaya
    • 22.1.1. Key Facts
    • 22.1.2. Business Overview
    • 22.1.3. Business Segmentation by Revenue 2013
    • 22.1.4. Business Segmentation by Revenue 2012 and 2013
    • 22.1.5. Geographical Segmentation by Revenue 2013
    • 22.1.6. Business Strategy
    • 22.1.7. Recent Developments
    • 22.1.8. SWOT Analysis
  • 22.2. Cisco
    • 22.2.1. Key Facts
    • 22.2.2. Business Overview
    • 22.2.3. Business Segmentation by Revenue
    • 22.2.4. Geographical Segmentation by Revenue
    • 22.2.5. Business Strategy
    • 22.2.6. Key Information
    • 22.2.7. SWOT Analysis
  • 22.3. Convergys
    • 22.3.1. Key Facts
    • 22.3.2. Business Overview
    • 22.3.3. Market Segmentation by Revenue 2013
    • 22.3.4. Market Segmentation by Revenue 2012 and 2013
    • 22.3.5. Geographical Segmentation by Revenue 2013
    • 22.3.6. Business Strategy
    • 22.3.7. Recent Developments
    • 22.3.8. SWOT Analysis
  • 22.4. Genesys
    • 22.4.1. Key Facts
    • 22.4.2. Business Overview
    • 22.4.3. Key Solutions
    • 22.4.4. Recent Developments
    • 22.4.5. SWOT Analysis

23. Key Assumptions

24. Other Reports in this Series

List of Exhibits

  • Exhibit 1: Market Research Methodology
  • Exhibit 2: IVR System Working
  • Exhibit 3: Types of IVR Systems
  • Exhibit 4: Product Lifecycle of IVR Systems Market by Deployment Model
  • Exhibit 5: Product Lifecycle of Global IVR Sytems Market by Technology
  • Exhibit 6: Global IVR Systems Market 2013-2018 (US$ billion)
  • Exhibit 7: IVR System Market by Ports Shipments
  • Exhibit 8: Global IVR System Market by Technology Segmentation 2013
  • Exhibit 9: Global IVR System Market by Application 2013
  • Exhibit 10: Global Outbound IVR System Market 2013-2018 (US$ billion)
  • Exhibit 11: Global Outbound IVR System Market by Technology 2013
  • Exhibit 12: Global Inbound IVR System Market 2013-2018 (US$ billion)
  • Exhibit 13: Global Inbound IVR System Market by Technology 2013
  • Exhibit 14: Comparison Between Outbound and Inbound System
  • Exhibit 15: Working of the Hosted IVR System
  • Exhibit 16: Working of On-premise IVR System
  • Exhibit 17: Global IVR System Market by Depolyment Model 2013
  • Exhibit 18: Global IVR System Market by Delivery Models 2013-2018
  • Exhibit 19: Global Hosted IVR System Market
  • Exhibit 20: Global On-premise IVR System Market 2013-2018 (US$ billion)
  • Exhibit 21: Comparison between On-premise and Hosted IVR System
  • Exhibit 22: Global IVR System Market by End-user Segmentation 2013
  • Exhibit 23: Global IVR System Market by Geographical Segmentation 2013
  • Exhibit 24: Global IVR System Market by Geographical Segmentation 2013-2018
  • Exhibit 25: Global IVR System by Geographical Segmentation 2013-2018 (US$ billion)
  • Exhibit 26: Market Attractiveness by Delivery Models
  • Exhibit 27: Market Attractiveness by Geographical Segmentation
  • Exhibit 28: Market Attractiveness by Application
  • Exhibit 29: Avaya: Business Segmentation by Revenue 2013
  • Exhibit 30: Avaya: Business/Product Segmentation by Revenue 2012 and 2013 (US$ million)
  • Exhibit 31: Avaya: Geographical Segmentation by Revenue 2013
  • Exhibit 32: Business Segmentation of Cisco Systems by Revenue 2013
  • Exhibit 33: Business Segmentation of Cisco Systems by Revenue 2011-2013 (US$ billion)
  • Exhibit 34: Geographical Segmentation of Cisco Systems by Revenue 2013
  • Exhibit 35: Convergys: Market Segmentation by Revenue 2013
  • Exhibit 36: Convergys: Market Segmentation by Revenue 2012 and 2013 (US$ million)
  • Exhibit 37: Convergys: Geographical Segmentation by Revenue 2013
  • Exhibit 38: Genesys: Key Solutions 2013
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