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市場調查報告書

政府相關部門之IT服務及BPO的全球市場 (2015∼2019年)

Global IT Services and BPO Market in Government Sector 2015-2019

出版商 TechNavio (Infiniti Research Ltd.) 商品編碼 312940
出版日期 內容資訊 英文 70 Pages
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政府相關部門之IT服務及BPO的全球市場 (2015∼2019年) Global IT Services and BPO Market in Government Sector 2015-2019
出版日期: 2015年11月18日 內容資訊: 英文 70 Pages
簡介

解決IT服務客戶的必要性,與產業目標的達成和產業活動的改善相關連,另一方面BPO (商務流程委外) 是指將產業流程外包化給具專門能力的第三者供應商。在政府相關部門中,為了改善IT系統的管理和業務相關流程、手法,IT服務和BPO是必要的。透過IT和BPO服務的外包,政府相關部門進行的各種功能 (課稅、養老金、資產登記、福利計劃、對失業者的財政性支援、電子政府相關的配合措施等) 也能以低成本實施。全球政府相關部門IT服務、BPO市場,預計2014∼2019年以4.78%的年複合成長率(CAGR) 成長。

本報告提供全球政府相關部門之IT服務及BPO的市場相關分析、市場概要和結構、市場規模趨勢 (今後5年的預測值)、各服務內容、各地區的詳細趨勢、推動&阻礙市場要素與其影響力、主要企業簡介、今後的市場機會等調查評估。

第1章 摘要整理

  • 分析結果的概要

第2章 分析範圍

  • 分析概要
  • 大供應商的主要產品

第3章 市場分析技術

  • 分析方法
  • 經濟指標

第4章 簡介

  • 市場趨勢的概要

第5章 市場環境

  • 市場概要
  • 市場規模與其預測
  • 波特的五力分析

第6章 市場區隔

  • 全球政府相關部門之IT服務、BPO市場 (2014年)

第7章 各市場區隔:BPO服務的內容

第8章 地區區分

  • 全球政府相關部門之IT服務、BPO市場:各地區的明細
  • 南北美洲市場
  • 歐洲、中東、非洲地區 (EMEA) 市場
  • 亞太地區市場

第9章 推動市場要素

第10章 推動因素的影響力

第11章 市場課題

第12章 推動因素、課題的影響力

第13章 市場趨勢

第14章 業者情勢

  • 競爭方案
  • 其他卓越供應商

第15章 主要供應商分析

  • Capgemini
  • CSC
  • IBM
  • TCS
  • Wipro

第16章 附錄

第17章 關於Technavio

圖表一覽

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目錄
Product Code: IRTNTR7923

About IT services and BPO in government sector

IT services help customers to accomplish their requirements and improve the business goals and activities while BPO consists of subcontracting the business processes of an organization to a third-party vendor that has expertise in the required domains. IT and BPO services are required in the government sector to manage IT systems and improve business-related processes and methodologies. IT and BPO service outsourcing supports the government sector to perform various functions such as taxation, pensions, asset registration, welfare programs, including financial assistance for the unemployed, and other e-governance initiatives in a cost-effective manner.

Technavios analysts forecast the global IT services and BPO market in the government sector to grow at a CAGR of 4.78% over the period 2014-2019.

Covered in this report

The report covers the current scenario and the growth prospects of the global IT services and BPO market in the government sector for 2015-2019. To calculate the market size, the report considers revenue generated from the following components:

  • IT services: ITO, implementation, hardware and software support, and consulting
  • BPO: CRM, HRO, and others

Technavio's report, Global IT Services and BPO Market in the Government Sector 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Americas, EMEA, and APAC. It also covers the landscape of the global IT services and BPO market in the government sector and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market.

Key vendors

  • Capgemini
  • CSC
  • IBM
  • TCS
  • Wipro

Other Prominent Vendors

  • Accenture
  • Agilisys
  • Atos
  • BT Global Services
  • Capita
  • Dell
  • Fujitsu
  • Hitachi
  • HP
  • Indra Sistema
  • Infosys
  • Lockheed Martin
  • NEC
  • Northrop Grumman
  • Oracle
  • T-Systems
  • Unisys
  • Verizon
  • Xerox

Key market driver

  • Budgetary pressures
  • For a full, detailed list, view our report

Key market challenge

  • Issues pertaining to cloud services
  • For a full, detailed list, view our report

Key market trend

  • Popularity of cloud-based BPO
  • For a full, detailed list, view our report

Key questions answered in this report

  • What will the market size be in 2019 and what will the growth rate be
  • What are the key market trends
  • What is driving this market
  • What are the challenges to market growth
  • Who are the key vendors in this market space
  • What are the market opportunities and threats faced by the key vendors
  • What are the strengths and weaknesses of the key vendors

Table of Contents

PART 01: Executive summary

  • Highlights

PART 02: Scope of the report

  • Market overview
  • Offerings of the top vendors

PART 03: Market research methodology

  • Research methodology
  • Economic indicators

PART 04: Introduction

  • Key market highlights

PART 05: Market landscape

  • Market overview
  • Market size and forecast
  • Five forces analysis

PART 06: Market segmentation

  • Global IT services and BPO market in government sector 2014

PART 07: Market segmentation by BPO services

PART 08: Geographical segmentation

  • Global IT services and BPO market in government sector by geography 2014
  • IT services and BPO market in government sector in Americas
  • IT services and BPO market in government sector in EMEA
  • IT services and BPO market in government sector in APAC

PART 09: Market drivers

PART 10: Impact of drivers

PART 11: Market challenges

PART 12: Impact of drivers and challenges

PART 13: Market trends

PART 14: Vendor landscape

  • Competitive scenario
  • Other prominent vendors

PART 15: Key vendor analysis

  • Capgemini
  • CSC
  • IBM
  • TCS
  • Wipro

PART 16: Appendix

PART 17: Explore Technavio

List of Exhibits

  • Exhibit 01: Product offerings
  • Exhibit 02: IT services and BPO market in government sector ($ billions)
  • Exhibit 03: Five forces analysis
  • Exhibit 04: Segmentation of global IT services and BPO market in government sector 2014
  • Exhibit 05: Global IT services market in government sector: Services 2014
  • Exhibit 06: Global BPO market in government sector: Services 2014
  • Exhibit 07: Global IT services and BPO market in government sector by geography 2014
  • Exhibit 08: Global IT services and BPO market in government sector by geography 2014-2019
  • Exhibit 09: IT services and BPO market in government sector in Americas ($ billions)
  • Exhibit 10: IT services and BPO market in government sector in EMEA ($ billions)
  • Exhibit 11: IT services and BPO market in government sector in APAC ($ billions)
  • Exhibit 12: Impact of drivers
  • Exhibit 13: Impact of drivers and challenges
  • Exhibit 14: Capgemini: Business segmentation by revenue 2014
  • Exhibit 15: Capgemini: Business segmentation by revenue 2013 and 2014 ($ billions)
  • Exhibit 16: Capgemini: Geographical segmentation by revenue 2014
  • Exhibit 17: CSC: Business segmentation by revenue 2015
  • Exhibit 18: CSC: Business segmentation by revenue 2014 and 2015 ($ millions)
  • Exhibit 19: CSC: Geographical segmentation by revenue 2015
  • Exhibit 20: IBM: Business segmentation by revenue 2014
  • Exhibit 21: Global Business Services segment by revenue 2013 and 2014 ($ in billions)
  • Exhibit 22: TCS: Business segmentation by revenue 2015
  • Exhibit 23: TCS: Business segmentation by revenue 2014 and 2015
  • Exhibit 24: TCS: Geographical segmentation by revenue 2015
  • Exhibit 25: TCS: Market segmentation by revenue 2015
  • Exhibit 26: TCS: Market segmentation by revenue 2014 and 2015
  • Exhibit 27: Recent developments
  • Exhibit 28: Wipro: Business segmentation by revenue 2015
  • Exhibit 29: Wipro: Business segmentation by revenue 2014 and 2015
  • Exhibit 30: Wipro: Geographical segmentation by revenue 2015
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