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市場調查報告書

BFS部門外包的全球市場:2015年∼2019年

Global Outsourcing Market in BFS Sector Trends and Forecast 2015-2019

出版商 TechNavio (Infiniti Research Ltd.) 商品編碼 310033
出版日期 內容資訊 英文 86 Pages
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BFS部門外包的全球市場:2015年∼2019年 Global Outsourcing Market in BFS Sector Trends and Forecast 2015-2019
出版日期: 2015年11月18日 內容資訊: 英文 86 Pages
簡介

全球BFS (銀行、金融服務) 部門外包市場,預計2014年∼2019年以6.75%的年複合成長率成長。

本報告提供全球BFS部門外包市場相關調查分析、市場規模與成長率、市場趨勢、市場的推動要素與課題、市場機會驗證、主要供應商等相關的系統性資訊。

第1章 摘要整理

第2章 調查範圍

  • 主要供應商產品

第3章 市場調查手法

  • 調查手法
  • 經濟指標

第4章 簡介

  • 主要市場焦點

第5章 市場形勢

  • 市場概要
  • 市場規模與預測
  • 外包交易:各數量
  • 波特的五力分析

第6章 市場區隔:各類服務

  • 各類服務
  • ITO
  • BPO

第7章 地理區分

  • 各地區
  • 南北美洲
  • 歐洲、中東、非洲
  • 亞太地區

第8章 推動市場要素

第9章 推動因素與其影響

第10章 市場課題

第11章 推動因素與課題的影響

第12章 市場趨勢

第13章 業者情勢

  • 競爭模式
  • 主要供應商
  • 其他卓越供應商

第14章 主要供應商分析

  • Accenture
  • Genpact
  • IBM
  • TCS

第15章 附錄

第16章 關於Technavio

圖表

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目錄
Product Code: IRTNTR7989

Covering: This report covers the growth prospects of the global outsourcing market in BFS sector with segmentations based on services such as information technology outsourcing (ITO) and business process outsourcing (BPO). The key regions based on market shares include the Americas, EMEA, and APAC. The report also includes an analysis of the leading vendors of this market, which include Accenture, IBM, Genpact, and TCS.

Market Overview of Global Outsourcing Market in BFS Sector

Technavios market analysts have observed that costs are growing in the BFS sector due to the regulatory compliances that need to be followed by organizations here. Organizations in the BFS sector are increasingly outsourcing both regulated and non-regulated activities to third-party service providers, to reduce costs and identify key investment areas; this sector primarily outsources its IT service requirements such as application support, and infrastructure management and support to third-party service providers. In addition, specific operations related to F&A, back-office activities and processing, and administration and contract functions are outsourced. Outsourcing enables organizations in the BFS sector to transfer their risks, meet changing regulatory compliances, improve customer services, and achieve cost efficiencies. The global outsourcing market in the BFS Sector is projected to account for a CAGR of over 6% during the forecast period.

This market research indicates the emergence of new outsourcing destinations, such as Sri Lanka and Colombia, because some of the traditional outsourcing destinations, such as Brazil, Russia, India, and China, have witnessed economic slowdown in the recent past. The increasing need for customer analytics and the need to create better customer segmentation models are expected to propel market growth during the forecast period. Analytics help an organization to develop new channels and products according to customer requirements, and offer better customer service.

Segmentation of global outsourcing market in BFS sector by service

  • ITO
  • BPO

In terms of outsourcing deals, the ITO segment outperformed the BPO segment in both the banking and the financial services sectors and held a share of more than 88% in the global outsourcing market in BFS Sector in 2014. According to the global research report, the ITO market is witnessing the introduction of cloud-based solutions such as SaaS and IaaS that enables cost reduction, primarily by eliminating the need for investments in infrastructure development.

The BPO segment is growing in terms of outsourcing deals and this will continue during the forecast period. Organizations in the capital market are increasingly outsourcing middle office functions such as clearance or settlement, trade support, and risk management to increase transparency. Banks are increasingly focusing on improving customer loyalty and operational efficiency. Therefore, they are outsourcing risk management and compliance activities to gain a competitive advantage. The BPO segment is witnessing the outsourcing of non-traditional areas such as procurement and risk. In addition, cloud technology is used to bundle traditional ITO services into BPO deals.

Market shares and analysis of leading regions in global outsourcing market in BFS sector

  • Americas
  • APAC
  • EMEA

The Americas accounted for the largest share of the global outsourcing market in BFS sector, where North America is one of the key contributors, primarily because of challenges such as regulatory compliances and the economic volatility faced by financial organizations in this region.

The EMEA region has gained importance as a capital market BPO destination because of its proximity to capital markets outsourcing clients located in the US and Europe. Time saving, improvement in service quality, and high customer satisfaction, are some of the factors that have made this region favorable for ITO and BPO activities.

Credit card processing, call center, disaster recovery, and data processing are some of the major BPO businesses in APAC, which remains the most cost-effective application outsourcing service delivery location.

Key vendors in global outsourcing market in BFS sector

  • Accenture
  • IBM
  • Genpact
  • TCS

Market research and analysis of the competitive scenario indicates that the global outsourcing market in BFS sector is highly fragmented due to the presence of large and small players. The competition in the market is likely to intensify further as several players are entering this market.

In order to grow, vendors should build strong capabilities in regulatory compliance and risk management solutions. Therefore, they are shifting focus toward developing skills in analytics, cloud, and mobility to harness the opportunities available and gain a competitive advantage.

The other prominent vendors of the market include:

  • Aegis
  • Attra Infotech
  • Capgemini
  • CGI
  • Cognizant
  • CSC
  • Dell
  • eClerx
  • Endava
  • EPAM
  • EXL
  • HCL
  • Hexaware
  • HP
  • iGate
  • Infosys
  • ITC Infotech
  • L&T Infotech
  • Luxoft
  • Mindtree
  • Mphasis
  • NIIT Technologies
  • Polaris
  • Serco
  • Softek
  • Sutherland Global Services
  • Syntel
  • Tech Mahindra
  • Unisys
  • Virtusa
  • Viteos
  • Wipro
  • WNS
  • Xchanging
  • Xerox

Key questions answered in report

  • What are the key factors driving the global outsourcing market in BFS sector
  • What are the key market trends impacting the growth of the global outsourcing market in BFS sector
  • What are the various opportunities and threats faced by the vendors in the global outsourcing market in BFS sector
  • Growth forecast for the key segments of the global outsourcing market in BFS sector
  • Trending factors influencing the market shares for EMEA, APAC, and Americas
  • Key outcome of the market analysis of the leading countries in the global outsourcing market in BFS sector
  • Key outcome of the five forces analysis on the global outsourcing market in BFS sector

Table of Contents

PART 01: Executive summary

  • Highlights

PART 02: Scope of the report

  • Top-vendor offerings

PART 03: Market research methodology

  • Research methodology
  • Economic indicators

PART 04: Introduction

Key market highlights

PART 05: Market landscape

Market overview

  • Market size and forecast
  • Outsourcing deals by volume
  • Five forces analysis

PART 06: Market segmentation by service

  • Global outsourcing market in BFS sector by service
  • ITO
  • BPO

PART 07: Geographical segmentation

  • Global outsourcing market in BFS sector by geography
  • Americas
  • EMEA
  • APAC

PART 08: Market drivers

PART 09: Impact of drivers

PART 10: Market challenges

PART 11: Impact of drivers and challenges

PART 12: Market trends

PART 13: Vendor landscape

  • Competitive scenario
  • Major vendors
  • Other prominent vendors

PART 14: Key vendor analysis

  • Accenture
  • Genpact
  • IBM
  • TCS

PART 15: Appendix

  • List of abbreviations

PART 16: Explore Technavio

List of Exhibits

  • Exhibit 01: Product offerings
  • Exhibit 02: Overview: Outsourcing in BFS sector
  • Exhibit 03: Global outsourcing market in BFS sector 2014-2019 ($ billions)
  • Exhibit 04: Outsourcing deals 2014
  • Exhibit 05: Outsourcing deals in banking sector 2014
  • Exhibit 06: Outsourcing deals in financial services sector 2014
  • Exhibit 07: Five forces analysis
  • Exhibit 08: Global outsourcing market in BFS sector by service 2014
  • Exhibit 09: ITO by functions
  • Exhibit 10: BPO by key functions
  • Exhibit 11: Global outsourcing market in BFS sector by geography 2014
  • Exhibit 12: Impact of drivers
  • Exhibit 13: Impact of drivers and challenges
  • Exhibit 14: Accenture: Business segmentation by revenue 2014
  • Exhibit 15: Accenture: Products segment revenue 2013 and 2014 ($ billions)
  • Exhibit 16: Accenture: Financial services segment revenue 2013 and 2014 ($ billions)
  • Exhibit 17: Accenture: Communications, media, and technology segment revenue 2013 and 2014 ($ billions)
  • Exhibit 18: Accenture: Resources and others segment revenue 2013 and 2014 ($ billions)
  • Exhibit 19: Accenture: Health and public services segment revenue 2013 and 2014 ($ billions)
  • Exhibit 20: Accenture: Geographical segmentation by revenue 2014
  • Exhibit 21: Genpact: Business segmentation by revenue 2014
  • Exhibit 22: Genpact: Business segmentation by revenue 2013 and 2014 ($ billions)
  • Exhibit 23: Genpact: Geographical segmentation by revenue 2014
  • Exhibit 24: IBM: Business segmentation 2014
  • Exhibit 25: IBM: Global technology services segment revenue 2013 and 2014 ($ billions)
  • Exhibit 26: IBM: Global business services segment revenue 2013 and 2014 ($ billions)
  • Exhibit 27: TCS: Business segmentation by revenue 2015
  • Exhibit 28: TCS: Business segmentation by revenue 2014 and 2015 ($ billions)
  • Exhibit 29: TCS: Geographical segmentation by revenue 2015
  • Exhibit 30: TCS: Market segmentation by revenue 2015
  • Exhibit 31: TCS: Market segmentation by revenue 2014 and 2015 ($ billions)
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