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市場調查報告書

雲端型ITSM的全球市場:2015年∼2019年

Global Cloud-based ITSM Market 2015-2019

出版商 TechNavio (Infiniti Research Ltd.) 商品編碼 294932
出版日期 內容資訊 英文 73 Pages
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雲端型ITSM的全球市場:2015年∼2019年 Global Cloud-based ITSM Market 2015-2019
出版日期: 2015年12月09日 內容資訊: 英文 73 Pages
簡介

由於職場上利用個人設備BYOD)的擴大和移動性人力資源的增加,大幅度促進全球雲端型ITSM(IT服務經營管理)市場成長,預計從2015年到2019年,以約16%的年複合成長率(CAGR)擴大。還有智慧型手機和平板電腦的利用增加,員工能夠遠距工作。雲端型ITSM組織日益BYOD化,員工不會受束縛在一處,可存取公司資料庫。

本報告提供全球雲端型ITSM市場趨勢與未來的成長預測,主要供應商的資訊等。

第1章 摘要整理

第2章 調查範圍

  • 市場概要
  • 主要的產品

第3章 市場調查手法

  • 調查手法
  • 經濟指標

第4章 簡介

第5章 市場形勢

  • 市場概要
  • 市場規模與預測
  • 波特的五力分析

第6章 地區市場區隔

  • 地區市場區隔
  • 南北美洲
  • 歐洲、中東、非洲地區
  • 亞太地區

第7章 市場成長的促進要素

第8章 促進成長要素與其影響

第9章 市場課題

第10章 促進成長要素與課題的影響

第11章 市場趨勢

第12章 業者情勢

  • 競爭情形
  • 標的終端用戶
  • 其他有潛力的供應商

第13章 主要供應商分析

  • BMC Software, Inc.
  • CA Technologies
  • HP
  • IBM
  • ServiceNowIBM Corp.

第14章 簡稱清單

第15章 相關報告

圖表清單

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目錄
Product Code: IRTNTR8180

Market outlook of the cloud-based ITSM market

Technavio's research analyst predicts the global cloud-based ITSM market to grow at a CAGR of around 16% during the forecast period. Widespread adoption of BYOD policies and rising mobile workforce are some of the significant growth drivers for this market. The increased usage of smartphones and tablets across organizations has enabled employees to work remotely. With the help of cloud-based ITSM, organizations are moving toward the trend of BYOD, which allows employees to access organizational data and resources without being tied up to a single location.

Technavio predicts the mobile workforce population to reach more than 1.2 billion worldwide by the end of 2015, representing 36% of the total workforce. This will pose a challenge for companies in terms of managing and streamlining the workflow. Therefore, automating business processes using the cloud-based model will help in solving these business constraints.

Geographical segmentation and analysis of the cloud-based ITSM market

  • Americas
  • APAC
  • EMEA

The Americas led the global cloud-based ITSM market during 2015. The region saw tremendous growth over the past five years because of the rise in the mobile workfare and enterprise collaboration. The need to reduce operational costs and TCO and the high traction among SMEs are some of the factors that have contributed to market growth in this region.

Competitive landscape and key vendors

With a large number of providers, the cloud-based ITSM market has become one of the fastest-growing segment of the cloud computing market. Axios, FrontRange, Cherwell Software, and LANDesk are some of the newer companies that are rapidly gaining market share. This is because prominent on-premise vendors such as HP and IBM are focusing only minimally on cloud-based deployment models.

The leading vendors in the market are -

  • CA Technologies
  • BMC
  • IBM
  • HP
  • ServiceNow

The other prominent vendors in the market include Axios Systems, Cherwell Software, CloudHealth Technologies, EasyVista, Dell (EMC), Freshdesk, FrontRange Solutions, Fruition Partner, Hornbill Services, LANDesk, NTRGlobal, Sunrise Software, Sunview, SysAid Technologies, TechExcel, Unisys, Vivantio, and Zendesk.

Key questions answered in the report include

  • What will the market size and the growth rate be in 2019?
  • What are the key factors driving the global cloud-based ITSM market?
  • What are the key market trends impacting the growth of the cloud-based ITSM market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the vendors in the global cloud-based ITSM market?
  • Trending factors influencing the market shares of the Americas, APAC, and EMEA?
  • What are the key outcomes of the five forces analysis of the cloud-based ITSM market?

Table of Contents

PART 01: Executive summary

  • Highlights

PART 02: Scope of the report

  • Market overview
  • Top vendor offerings

PART 03: Market research methodology

  • Research methodology
  • Economic indicators

PART 04: Introduction

  • Key market highlights

PART 05: Market landscape

  • Market overview
  • Market size and forecast
  • Five forces analysis

PART 06: Geographical segmentation

  • Geographical segmentation of cloud-based ITSM market
  • Americas
  • EMEA
  • APAC

PART 07: Market drivers

PART 08: Impact of drivers

PART 09: Market challenges

PART 10: Impact of drivers and challenges

PART 11: Market trends

PART 12: Vendor landscape

  • Competitive scenario
  • Key vendors 2014
  • Other prominent vendors

PART 13: Key vendor analysis

  • BMC Software
  • CA Technologies
  • HP
  • IBM
  • ServiceNow

PART 14: Appendix

  • List of abbreviations

PART 15: Explore Technavio

List of Exhibits

  • Exhibit 01: Product offerings
  • Exhibit 02: ITIL service life cycle
  • Exhibit 03: Stages involved in service strategy process
  • Exhibit 04: Core operations of ITSM solutions
  • Exhibit 05: Preferred model of ITSM services deployment 2014
  • Exhibit 06: Global cloud-based ITSM market 2015-2019 ($ billion)
  • Exhibit 07: Five forces analysis
  • Exhibit 08: Segmentation of global cloud-based ITSM market by geography 2014
  • Exhibit 09: Impact of drivers
  • Exhibit 10: Impact of drivers and challenges
  • Exhibit 11: List of top vendor offerings by end-users
  • Exhibit 12: CA Technologies: Business segmentation by revenue 2015
  • Exhibit 13: CA Technologies: Business segmentation by revenue 2014 and 2015 ($ million)
  • Exhibit 14: CA Technologies: Geographical segmentation by revenue 2015
  • Exhibit 15: IBM: Business segmentation by revenue 2014
  • Exhibit 16: ServiceNow: Business segmentation by revenue 2014
  • Exhibit 17: ServiceNow: Business segmentation by revenue 2014 and 2013
  • Exhibit 18: ServiceNow: Geographical segmentation
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