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市場調查報告書

UCaaS的全球市場:2017年∼2021年

Global Unified Communication as a Service Market 2017-2021

出版商 TechNavio (Infiniti Research Ltd.) 商品編碼 273266
出版日期 內容資訊 英文 70 Pages
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UCaaS的全球市場:2017年∼2021年 Global Unified Communication as a Service Market 2017-2021
出版日期: 2017年02月24日 內容資訊: 英文 70 Pages
簡介

所謂UCaaS (即服務整合通訊) ,是指經由雲端提供即時方式的商務用通訊服務 (語音通話通訊、視訊會議、文字訊息等)。這幾年,全球各國的企業為了產業的圓滑化和收益率擴大,加強導入各種一體型解決方案,尤其是商務用通訊的領域,各種通訊工具的一體化重要性增加。因此一體型通訊解決方案在各企業廣泛普及,預期對企業內通訊的圓滑化和生產率的提高有所貢獻。全球UCaaS (Unified Communication as-a-service) 市場,預計從2017年到2021年之間,以25.32%的年複合成長率擴大。

本報告提供南北美洲,EMEA (歐洲、中東、非洲) 地區,亞太地區UCaaS市場的狀況和成長預測,供應商的資訊等資訊彙整,為您概述為以下內容。

第1章 摘要整理

第2章 調查範圍

第3章 市場調查手法

第4章 簡介

第5章 市場形勢

  • 市場概要

第6章 市場區隔:各應用領域

  • 各應用領域市場
  • 企業合作(EC)
  • 企業電話
  • 客服中心

第7章 市場區隔:各終端用戶

  • 各終端用戶市場
  • 資訊通訊技術(ICT)
  • 銀行、金融服務、保險(BFSI)
  • 醫療
  • 零售
  • 製造

第8章 市場區隔:各地區

  • 各地區市場
  • 南北美洲
  • 歐洲、中東、非洲地區 (EMEA)
  • 亞太地區

第9章 決策架構

第10章 市場成長因素與課題

第11章 市場趨勢

第12章 波特的五力分析

第13章 業者情勢

  • 競爭模式

第14章 主要供應商簡介

  • 8x8
  • AT&T
  • Google
  • Microsoft
  • Verizon Enterprise Solutions
  • 其他卓越供應商

第15章 附錄

  • 簡稱清單

圖表

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目錄
Product Code: IRTNTR12079

About Unified Communication

UCaaS is a cloud-based deployment model of unified communications (UC) technology such as enterprise audio and video conferencing, hosted VoIP, and cloud private branch exchange (PBX). UCaaS is implemented in enterprises to communicate and collaborate globally in a cloud-based ICT ecosystem.

Technavio's analysts forecast the global unified communication as a service market to grow at a CAGR of 25.32% during the period 2017-2021.

Covered in this report

The report covers the present scenario and the growth prospects of the global unified communication as a service market for 2017-2021. To calculate the market size, the report presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources.

The market is divided into the following segments based on geography:

  • Americas
  • APAC
  • EMEA

Technavio's report, Global Unified Communication as a Service Market 2017-2021, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors

  • 8x8
  • AT&T
  • Google
  • Microsoft
  • Verizon Enterprise Solutions

Other Prominent Vendors

  • Avaya
  • BT
  • Cisco Systems
  • Fuze
  • West Unified Communications Services
  • Mitel
  • PanTerra Networks
  • Polycom
  • RingCentral
  • ShoreTel
  • Star2Star
  • Tata Communications
  • Telefonica
  • Telstra
  • Vonage

Market driver

  • Increased requirement to comply with regulatory and compliance norms.
  • For a full, detailed list, view our report

Market challenge

  • System integration and interoperability issues.
  • For a full, detailed list, view our report

Market trend

  • Growing momentum of cloud brokerage services.
  • For a full, detailed list, view our report

Key questions answered in this report

  • What will the market size be in 2021 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?

You can request one free hour of our analyst's time when you purchase this market report. Details are provided within the report.

Table of Contents

PART 01: Executive summary

PART 02: Scope of the report

PART 03: Research Methodology

PART 04: Introduction

Key market highlights

PART 05: Market landscape

Market overview

PART 06: Market segmentation by application

  • Global UCaaS market by application
  • Enterprise collaboration
  • Enterprise telephony
  • Contact center

PART 07: Market segmentation by end-user

  • Global UCaaS market by end-user
  • ICT
  • BFSI
  • Healthcare
  • Retail
  • Manufacturing

PART 08: Geographical segmentation

  • Global UCaaS market by geography
  • Americas
  • EMEA
  • APAC

PART 09: Decision framework

PART 10: Drivers and challenges

Market drivers

  • Impact of drivers on key customer segments

Market challenges

  • Impact of challenges on key customer segments

PART 11: Market trends

  • Increased adoption of BYOD and mobility
  • Hybrid UCaaS gaining more traction
  • Growing momentum of cloud brokerage services
  • Emergence of WebRTC
  • Rising popularity of OTT applications

PART 12: Five forces analysis

PART 13: Vendor landscape

  • Competitive Scenario

PART 14: Key vendor profile

  • 8x8
  • AT&T
  • Google
  • Microsoft
  • Verizon Enterprise Solutions
  • Other prominent vendors

PART 15: Appendix

  • List of abbreviations

List of Exhibits:

  • Exhibit 01: Traditional on-premises versus cloud-based UC systems
  • Exhibit 02: Integration of communication
  • Exhibit 03: Characteristics of UC
  • Exhibit 04: Characteristics and descriptions of UC
  • Exhibit 05: Global UCaaS market 2016-2021 ($ billions)
  • Exhibit 06: UCaaS contract analysis
  • Exhibit 07: Global UCaaS market: Segmentation by application 2016 (% share)
  • Exhibit 08: Global UCaaS market: Segmentation by enterprise collaboration 2016-2021 ($ billions)
  • Exhibit 09: Global UCaaS market: Segmentation by enterprise telephony 2016-2021 ($ billions)
  • Exhibit 10: Global UCaaS market: Segmentation by contact center 2016-2021 ($ billions)
  • Exhibit 11: Global UCaaS market segmentation by end-user 2016 (% share)
  • Exhibit 12: Global UCaaS market in ICT sector 2016-2021 ($ billions)
  • Exhibit 13: Global UCaaS market in BFSI sector 2016-2021 ($ billions)
  • Exhibit 14: Global UCaaS market in BFSI sector 2016-2021 ($ billions)
  • Exhibit 15: Global UCaaS market in retail sector 2016-2021 ($ billions)
  • Exhibit 16: Global UCaaS market in manufacturing sector 2016-2021 ($ billions)
  • Exhibit 17: Global UCaaS market segmentation by geography 2016
  • Exhibit 18: UCaaS market in the Americas 2016-2021 ($ billions)
  • Exhibit 19: UCaaS market in EMEA 2016-2021 ($ billions)
  • Exhibit 20: UCaaS market in APAC 2016-2021 ($ billions)
  • Exhibit 21: Impact of drivers
  • Exhibit 22: Impact of challenges
  • Exhibit 23: Hybrid cloud integration model
  • Exhibit 24: Cloud service brokerage model
  • Exhibit 25: Five forces analysis
  • Exhibit 26: Competitive factors for long-term sustainable growth
  • Exhibit 27:x8: Recent developments
  • Exhibit 28: AT&T: Recent developments
  • Exhibit 29: Google: Recent development
  • Exhibit 30: Microsoft: Recent developments
  • Exhibit 31: Verizon Enterprise Solutions: Recent developments
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