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市場調查報告書

全球SaaS型CRM軟體市場

Global SaaS-based CRM Software Market 2014-2018

出版商 TechNavio (Infiniti Research Ltd.) 商品編碼 249618
出版日期 內容資訊 英文 67 Pages
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全球SaaS型CRM軟體市場 Global SaaS-based CRM Software Market 2014-2018
出版日期: 2014年07月14日 內容資訊: 英文 67 Pages
簡介

全球SaaS型CRM軟體市場,預計從2013年到2018年,以20.83%的年複合成長率擴大。

本報告提供全球SaaS型CRM軟體市場相關資料分析、市場規模與其預測、市場成長要素和課題、主要供應商分析等,為您概述為以下內容。

第1章 摘要整理

第2章 簡稱清單

第3章 調查範圍

  • 市場概要
  • 主要的產品

第4章 市場調查手法

  • 市場調查流程
  • 調查手法

第5章 簡介

第6章 市場形勢

  • 市場概要
  • SaaS CRM的創新
  • 全球CRM市場
  • 全球SaaS型CRM市場
  • CRM市場部門之一的SaaS型CRM
  • SaaS市場部門之一的SaaS CRM
  • 波特的五力分析

第7章 CRM應用

第8章 地理區分

第9章 主要國家

  • 美國
  • 日本
  • 英國

第10章 購買標準

第11章 市場成長因素

第12章 成長因素與其影響

第13章 市場課題

第14章 成長因素與課題的影響

第15章 市場趨勢

第16章 趨勢與其影響

第17章 業者情勢

  • 競爭模式
  • 市場佔有率分析 2013
  • 其他卓越供應商

第18章 主要供應商分析

  • Aplicor LLC
  • Microsoft Corp.
  • Oracle Corp.
  • Salesforce.com
  • SugarCRM

第19章 相關報告

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目錄
Product Code: IRTNTR3810

About SaaS-based CRM

SaaS-based CRM describes the shift in CRM and other business systems that currently use the internet to provide online access to hosted business software. The growth of the Global SaaS-based CRM Software market has increased rapidly and succeeded in transforming the deployment of CRM applications from a capital expenditure model to a pay-per-use subscription arrangement, where CRM software is remotely hosted and offered to end-users on demand through internet browsers or mobile devices. SaaS-based CRM systems relieve enterprises from unplanned maintenance, new security threats, frequent software updates, continuous trouble-shooting, growing storage requirements, and other technical impediments that inhibit the growth of the business.

TechNavio's analysts forecast the Global SaaS-based CRM Software market will grow at a CAGR of 20.83 percent over the period 2013-2018.

Covered in this Report

The Global SaaS-based CRM Software market is part of the Global CRM Software market. The report describes the size of the market based on direct revenue generated from the issue of new subscriptions, technical support, and software maintenance.

TechNavio's report, the Global SaaS-based CRM Software Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers North America, Europe, the APAC region, Latin America, and the MEA region; it also covers the Global SaaS-based CRM Software market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.

Key Regions

  • North America
  • Europe
  • APAC
  • Latin America
  • MEA

Key Vendors

  • Aplicor LLC
  • Microsoft Corp.
  • Oracle Corp.
  • Salesforce.com Inc.
  • SugarCRM

Other Prominent Vendors

  • IBM Corp.
  • LongJump CRM
  • NetSuite Inc.
  • SAP AG
  • ZohoCRM Inc.

Key Market Driver

  • Increasing Use of Web-based Interfaces and Social Computing

For a full, detailed list, view our report.

Key Market Challenge

  • Integration Challenges with Other Applications

For a full, detailed list, view our report.

Key Market Trend

  • Varied Adoption of SaaS in the CRM Market Sub-segments

For a full, detailed list, view our report.

Key questions answered in this report:

  • What will the market size be in 2018 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?

You can request one free hour of our analyst's time when you purchase this market report. Details are provided within the report.

Table of Contents

01. Executive Summary

02. List of Abbreviations

03. Scope of the Report

  • 03.1. Market Overview
  • 03.2. Product Offerings

04. Market Research Methodology

  • 04.1. Market Research Process
  • 04.2. Research Methodology

05. Introduction

06. Market Landscape

  • 06.1. Market Overview
  • 06.2. SaaS CRM Evolution
  • 06.3. Global CRM Market
  • 06.4. Global SaaS-based CRM Market
  • 06.5. Global SaaS-based CRM Market as a Segment of Global CRM Market
  • 06.6. SaaS CRM as a Segment of Overall SaaS Market
  • 06.7. Five Forces Analysis

07. CRM Applications

08. Geographical Segmentation

09. Key Leading Countries

  • 09.1. US
  • 09.2. Japan
  • 09.3. UK

10. Buying Criteria

11. Market Growth Drivers

12. Drivers and their Impact

13. Market Challenges

14. Impact of Drivers and Challenges

15. Market Trends

16. Trends and their Impact

17. Vendor Landscape

  • 17.1. Competitive Scenario
  • 17.2. Market Share Analysis 2013
  • 17.3. Other Prominent Vendors

18. Key Vendor Analysis

  • 18.1. Aplicor LLC
    • 18.1.1. Business Overview
    • 18.1.2. Business Segmentation
    • 18.1.3. Key Information
    • 18.1.4. SWOT Analysis
  • 18.2. Microsoft Corp.
    • 18.2.1. Business Overview
    • 18.2.2. Business Segmentation
    • 18.2.3. Key Information
    • 18.2.4. SWOT Analysis
  • 18.3. Oracle Corp.
    • 18.3.1. Business Overview
    • 18.3.2. Business Segmentation
    • 18.3.3. Key Information
    • 18.3.4. SWOT Analysis
  • 18.4. Salesforce.com
    • 18.4.1. Business Overview
    • 18.4.2. Business Segmentation
    • 18.4.3. Key Information
    • 18.4.4. SWOT Analysis
  • 18.5. SugarCRM
    • 18.5.1. Business Overview
    • 18.5.2. Business Segmentation
    • 18.5.3. Key Information
    • 18.5.4. SWOT Analysis

19. Other Reports in this Series

List of Exhibits:

  • Exhibit 1: Market Research Methodology
  • Exhibit 2: CRM Modules
  • Exhibit 3: Global CRM Market 2013-2018 (US$ billion)
  • Exhibit 4: Global SaaS-based CRM Market 2013-2018 (US$ billion)
  • Exhibit 5: Global SaaS-based CRM Market as a Segment of Global CRM Market 2013
  • Exhibit 6: Global SaaS-based CRM Market as a Segment of Global CRM Market 2013-2018 (percentage)
  • Exhibit 7: SaaS CRM as a Segment of Overall SaaS Segment 2013
  • Exhibit 8: CRM Applications
  • Exhibit 9: Global SaaS-based CRM Market by Geographical Segmentation 2013
  • Exhibit 10: Business Segmentation of Aplicor LLC
  • Exhibit 11: Business Segmentation of Microsoft Corp.
  • Exhibit 12: Revenue Segmentation by Geography 2013
  • Exhibit 13: Business Segmentation of Oracle Corp.
  • Exhibit 14: Revenue Segmentation by Geography 2013
  • Exhibit 15: Business Segmentation of Salesforce.com Inc.
  • Exhibit 16: Revenue Segmentation by Geography
  • Exhibit 17: Business Segmentation of SugarCRM
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