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市場調查報告書

全球現場服務管理(FSM)市場

Global Field Service Management Software Market 2016-2020

出版商 TechNavio (Infiniti Research Ltd.) 商品編碼 237272
出版日期 內容資訊 英文 56 Pages
商品交期: 最快1-2個工作天內
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全球現場服務管理(FSM)市場 Global Field Service Management Software Market 2016-2020
出版日期: 2016年12月01日 內容資訊: 英文 56 Pages
簡介

現場服務管理(FSM)軟體,是企業用於遠隔定位、追蹤、管理,派遣到服務流程現場的技術團隊相關資訊。透過此軟體,可向企業提供經費削減、提高員工的生產率、強化顧客滿意度等許多優點。全球FSM管理市場,預計2013年∼2018年以12.33%的CAGR成長。

本報告提供全球FSM市場相關調查分析、市場規模與成長率、市場趨勢、推動市場要素與課題、市場機會驗證、主要供應商等相關的系統性資訊。

第1章 摘要整理

第2章 簡稱清單

第3章 調查範圍

  • 市場概要
  • 主要的產品

第4章 市場調查手法

  • 市場調查流程
  • 調查手法

第5章 簡介

第6章 市場內容

  • FSM概要
  • FSM的流程
  • FSM的發展選擇

第7章 市場形勢

  • 市場概要
  • 市場規模與預測
  • 波特的五力分析

第8章 市場區隔:各終端用戶

  • 終端用戶各種類

第9章 地區區分

  • 各區域區隔
  • 南北美洲
  • 歐洲、中東、非洲地區
  • 亞太地區

第10章 市場魅力

  • 各區域區隔

第11章 購買標準

第12章 推動市場成長要素

第13章 推動因素與其影響

第14章 市場課題

第15章 推動因素與課題的影響

第16章 市場趨勢

第17章 趨勢與其影響

第18章 業者情勢

  • 競爭模式
  • 競爭分析
  • 其他卓越供應商

第19章 主要供應商分析

  • 產業概要、產業區分、主要資訊、SWOT分析等
    • ClickSoftware
    • Oracle
    • PTC
    • SAP AG
    • TOA Technologies

第20章 相關報告

圖表

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目錄
Product Code: IRTNTR10974

About Field Service Management Software

FSM software enables the scheduling, allocating, and dispatching technicians for field work, and remotely locating, tracking, and managing the staff and processes. The high management visibility in field operations allows enterprises to quickly recognize and address revenue-generating opportunities. It also helps in prioritizing the allotted work, matching technician skills, and reducing the time for solving the problems. FSM solutions can be deployed on-premises, hosted through a web browser as Software-as-a-Service (SaaS), and a hybrid of the two. It offers enterprises with several benefits including cost savings, enhanced productivity, and customer satisfaction.

Technavio's analysts forecast the global field service management software market to grow at a CAGR of 11.30% during the period 2016-2020.

Covered in this report

The report covers the present scenario and the growth prospects of the global field service management software market for 2016-2020. To calculate the market size, the report considers revenue generated from the sales of packaged FSM software, including maintenance and subscriptions/ services.

The market is divided into the following segments based on geography:

APAC

Europe

MEA

North America

South America

Technavio's report, Global Field Service Management Software Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors

  • Astea International
  • ClickSoftware
  • IFS
  • Oracle
  • SAP
  • ServiceMax
  • Other prominent vendors
  • Comarch
  • CORESYSTEMS
  • FieldAware
  • Infor
  • Key2Act
  • Microsoft
  • MSI Data
  • Praxedo
  • Retriever Communications
  • ServicePower
  • ServiceTrade
  • Trimble Navigation.

Market driver

  • Increased demand for SaaS-based FSM solutions
  • For a full, detailed list, view our report

Market challenge

  • Threat from open-source FSM software
  • For a full, detailed list, view our report

Market trend

  • Introduction of mobile field service app
  • For a full, detailed list, view our report

Key questions answered in this report

  • What will the market size be in 2020 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?
  • You can request one free hour of our analyst's time when you purchase this market report. Details are provided within the report.

Table of Contents

Table of Contents

PART 01: Executive summary

  • Highlights

PART 02: Scope of the report

  • Market overview
  • Major vendor offerings

PART 03: Market research methodology

  • Research methodology
  • Economic indicators

PART 04: Introduction

  • Key market highlights
  • Process of FSM
  • Benefits of FSM software

PART 05: Key market insights

  • Enhanced customer experience in FSM with M2M
  • Wearable technology in FSM

PART 06: Market landscape

  • Global FSM software market

PART 07: Market segmentation by deployment models

  • Deployment models
  • Global FSM software market by deployment models

PART 08: Geographical segmentation

  • Global FSM software market by geography
  • Global FSM software market by geography (revenue)

PART 09: Buying criteria

PART 10: Market drivers

  • Increased demand for SaaS-based FSM solutions
  • Increased need to control and reduce service cost
  • Increased need to drive workforce productivity

PART 11: Impact of drivers

PART 12: Market challenges

  • Threat from open-source FSM software
  • High product and upgradation costs
  • Lack of skilled professionals

PART 13: Impact of drivers and challenges

PART 14: Market trends

  • Introduction of mobile field service apps
  • Use of predictive analytics in FSM software
  • Emergence of IoT in FSM

PART 15: Five forces model

PART 16: Vendor landscape

  • Competitive scenario
  • Vendor highlights
  • Vendor matrix
  • Competitive rating
  • Description of major vendors
  • Other prominent vendors

PART 17: Appendix

  • List of abbreviations

PART 18: Explore Technavio

List of Exhibits

  • Exhibit 01: Major countries considered
  • Exhibit 02: Product offerings
  • Exhibit 03: Process of FSM
  • Exhibit 04: Global FSM software market 2015-2020 ($ billions)
  • Exhibit 05: Deployment models for FSM
  • Exhibit 06: Global FSM software market by deployment models 2015 (% share)
  • Exhibit 07: Difference between on-premises and SaaS-based FSM software
  • Exhibit 08: Global FSM software market by geography 2015-2020 (% share)
  • Exhibit 09: Global FSM software market by geography 2015-2020 ($ billions)
  • Exhibit 10: Buying criteria for FSM
  • Exhibit 11: Impact of drivers
  • Exhibit 12: Open-source FSM software
  • Exhibit 13: Impact of drivers and challenges
  • Exhibit 14: Workflow of FSM software using IoT
  • Exhibit 15: Five forces model
  • Exhibit 16: Pricing models
  • Exhibit 17: Vendor key news
  • Exhibit 18: Major mergers and acquisitions in global FSM software market
  • Exhibit 19: Vendor matrix
  • Exhibit 20: Competitive rating
  • Exhibit 21: Other prominent vendors
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