|
市場調查報告書
針對客服中心的語音識別應用市場：2010∼2013年
Speech Recognition Applications for Contact Centers Market 2010-2013
|
針對客服中心的語音識別應用市場：2010∼2013年 是由出版商Infiniti Research Limited在2011年03月所出版的。
這份英文市場調查報告書包含28 Pages 價格從美金1500起跳。
本報告書為針對客服中心的語音辨識應用市場與販售者狀況及市場成長因子/課題等情報，更有主要販售者簡介等豐富內容，概述如下。
總綱
導論
市場狀況
販售者狀況
購入基準
市場成長因子
成長因子與其影響
市場課題
市場動向
主要販售者分析
本系列的其他調査書
圖表
Abstract
Speech recognition applications have been seeing increased adoption among
contact centers after an initial slow start. Proven cost savings and improving
customer satisfaction have been driving this technology' s adoption. Moreover
accuracy has been improving and the cost of implementation has been declining.
With a current market penetration of around 30 percent, this technology has
immense potential to grow. As with several new and niche technologies,
awareness about the benefits of speech applications has room for improvement.
Language barrier is another challenge that speech recognition vendors are
working on overcoming.
TechNavio' s “Speech Recognition Applications for Contact Centers
Market 2010-2013” report has been prepared based on an in-depth
study of the market along with inputs from various experts. The report
contains market and vendor landscape supported by drivers, restraints and
trends. It also contains a Porter' s five force analysis, usage scenario and an
analysis of key vendors in the market.
The report covers speech recognition based applications for contact centers.
This does not include speech engine providers.
Table of Contents
- 1. Executive Summary
- 2. Introduction
- 3. Market Landscape
- 4. Vendor Landscape
- 5. Buying Criteria
- 6. Market Growth Drivers
- 7. Drivers and their impact
- 8. Market Challenges
- 9. Market Trends
- 10. Key Vendor Analysis
List of Exhibits
- Exhibit 1: Automatic Speech Recognition Applications for Contact
Center Market Size (2009 - 2013)
- Exhibit 2: Market Share by Geography
- Exhibit 3: Market Share by Customer Segments
- Exhibit 4: Key acquisitions in the market
- Exhibit 5: Market leaders - Category and Segments catered
|
