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市場調查報告書
全球客服中心軟體市場客戶關係管理（CRM）：2008-2012年
Global Customer Relationship Management (CRM) in Contact Center Software Market 2008-2012
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全球客服中心軟體市場客戶關係管理（CRM）：2008-2012年 是由出版商Infiniti Research Limited在2010年01月所出版的。
這份英文市場調查報告書包含Pages: 22 價格從美金1500起跳。
本報告針對全球客服中心軟體市場客戶關係管理（CRM）進行2008-2010年的分析，不只有市場規模預測到市場動向、挑戰課題、地區分類市場檢視，更有豐富的供應商資料，概略介紹如下。
第1章 介紹
第2章 CRM客服中心市場規模預測
第3章 地理區分
第4章 市場動向
第5章 市場販售促進因素
第6章 市場挑戰課題
第7章 供應商
- Astute, Inc.
- Amdocs Limited
- Chordiant Software, Inc.
- eglue Business Technologies, Inc.
- Microsoft Corporation
- Pegasystems, Inc.
- RightNow Technologies
- Salesforce, Inc.
第8章 本系列其他相關調查報告
圖表列表
Abstract
Customer Relationship Management (CRM) Contact Center application manages
customer contacts, across all the touch points.
CRM software addresses the
needs of marketing, sales & distribution, customer service & support divisions
within an organization. It shares data among users about prospects, customers,
partners, competitors, and employees. The purpose of CRM software is to manage
the customers through the entire life-cycle, i.e. from prospect to qualified
opportunity to order. The CRM applications include Contact Center, marketing
automation, customer service, and analytic applications.
The CRM Contact
Center application provides communication channels to customers; automates a
wide range of individual & collaborative activities; and controls web activity
for designing up-sell or cross-sell programs. These CRM contact center
solutions balance the inbound and outbound communications, leaving no call
unattended. In addition to cutting costs, improving agent efficiency, and
maximizing the customer value.
The report by TechNavio Insights forecasts
the market size of the worldwide CRM Contact Center application over the
period 2008-2012. Further, the report discusses about segmentation of the
total CRM Contact Center application market into various geographic regions.
It also identifies the major market trends, drivers, and challenges existing
for CRM Contact Center application.
Table of Contents
1. Introduction
2. CRM Contact Center Market Size & Forecast
3.
Geographic Segmentation
3.1 CRM Contact Center Market in Americas
3.2
CRM Contact Center Market in EMEA
3.3 CRM Contact Center Market in
APAC
4. Market Trends of CRM Contact Center
5. Sales Drivers of CRM
Contact Center
6. Market Challenges for CRM Contact Center
7. CRM
Contact Center Software Market Vendors
7.1 Astute, Inc.
7.2 Amdocs
Limited
7.3 Chordiant Software, Inc.
7.4 eglue Business Technologies,
Inc.
7.5 Microsoft Corporation
7.6 Pegasystems, Inc.
7.7 RightNow
Technologies
7.8 Salesforce, Inc.
Other Reports in this Series
List of Exhibits
Exhibit 2.1: CRM Contact Center Market Size and Forecast
2008-2012 (In $ million)
Exhibit 3.1: CRM Contact Center Market
Segmentation by Geography -2008
Exhibit 3.2: Americas CRM Contact Center
Market Size 2008-2012 (in $ millions)
Exhibit 3.3: EMEA CRM Contact Center
Market Size 2008-2012 (in $ millions)
Exhibit 3.4: APAC CRM Contact Center
Market Size 2008-2012 (in $ millions)
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