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市場調查報告書

零售業 (2018年):零售業的變革

The Center of Retail 2018 - Enterprise Order Management

出版商 IHL Group 商品編碼 324954
出版日期 內容資訊 英文
商品交期: 最快1-2個工作天內
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零售業 (2018年):零售業的變革 The Center of Retail 2018 - Enterprise Order Management
出版日期: 2016年04月06日 內容資訊: 英文
簡介

零售業來到迎接大幅變革之時。網際網路可說是導入商店以來最大的。以前個別存在的許多銷售管道,正逐漸合併為單一。

本報告提供零售業的技術引進趨勢的相關調查、IT投資額的變化、商店擴大狀況、IT引進的時間框架、優先項目、銷售管道的整合、POS硬體設備、軟體狀況、付款相關課題、巨量資料的影響、雲端技術、Beacon等新的技術趨勢等相關彙整。

第1章 簡介

第2章 商店的擴大與資訊科技投資:向上狀況

  • 商店的擴大
  • IT引進的成長
  • 企業及商店層級的IT投資額的成長
  • IT投資額:各部門
  • 投資額的最強技術

第3章 引進:未引進的技術

  • 引進的時間框架

第4章 商店的主要優先項目

  • 主要的商店系統的優先項目
  • 優先級:各部門

第5章 全部的全方位流通管道化

  • 全方位流通管道引進的時間框架
  • 全方位流通管道的障礙

第6章 分散順序管理 (DOM:Distributed Order Management)的轉變

  • 分散順序管理 (DOM:Distributed Order Management)的崛起

第7章 行動

  • 移動平台
  • 行動功能
  • 行動商店技術
  • 行動POS硬體設備計劃
  • 行動POS軟體計劃
  • 行動POS軟體供應商
  • 經理&聯合的平板電腦計劃

第8章 商店系統:傳統投資的俯衝

  • 商店系統
  • POS硬體設備計劃
  • 數位電子看板計劃

第9章 POS軟體供應商:有氣勢的經營者

  • 傳統POS軟體計劃
  • POS軟體供應商
  • 主要POS SW供應商:各零售層級
  • POS SW供應商的佔有率預測

第10章 Beacon、分析、資料虛擬化:未來展望

  • 新興技術

第11章 付款、安全

  • 有前途的Apple
  • 安全對策

第12章 調查手法

圖表

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目錄

Overview

Retail is undergoing a dramatic transformation, the greatest since internet was introduced to the stores. What were once silos among many different channels for many retailers are being merged to get to a single view of the customer. Let's face it, she wants to shop when she wants to, where she wants to, and how she wants to and be recognized for the great customer she is regardless of the channel. The technology purchases are being made now to let this happen in the future.

We have titled our 12th annual study with RIS News as “Retail 2018 - Retail Transformed”. A great deal has been made about the words cross channel or omni-channel as horrible buzzwords, but what can't be denied is the investments retailers are making to get to this Holy Grail or Nirvana of retail where everything works together. That being said, there is also the real reality of limited budgets and the timing it takes from point of decision to systems being fully deployed in stores and online.

This study hits all of the major technologies and most important, when are retailers buying each and when will they be functional for associates and ultimately customers.

This study covers the following:

  • IT Spending, Store Growth, IT Hiring
  • Merging of channels, impact on POS
  • Rise of Distributed Order Management (DOM)
  • Single Version of the truth for inventory and customer data, utilizing loyalty profiles
  • Apple Pay, EMV, and other payment issues.
  • Analytics for action by associates and data visualization
  • Cloud technologies
  • Impact of Big Data
  • Internet of Things at the store level
  • Mobile enablement of associates and engagement with consumers
  • Beacons and wayfinding adoption.
  • Which vendors are increasing in influence and those decreasing
  • State of readiness for Ship from Store and other omni-channel functions.

With responses from many of the top retailers in North America, we have produced the results in a detailed, but very easy to read study. You also get the raw data to do your own analysis by segment.

Table of Contents

Summary of Findings

1.0. Introduction

  • 1.1. Background
  • 1.2. Topics
  • 1.3. Respondents
  • 1.4. Key Findings

2.0. Store Growth and IT Spend - Things Looking Up

  • 2.1. Store Growth
  • 2.2. IT Hiring Growth
  • 2.3. Enterprise and Store-Level IT Spend Growth
  • 2.4. IT Spend by Segment
  • 2.5. Strongest Technologies by Spend

3.0. Deployment - Technology Disconnect

  • 3.1. Timeframe for Deployment

4.0. Top Store Priorities

  • 4.1. Top Store System Priorities
  • 4.2. Priorities by Segment

5.0. All Things Omnichannel

  • 5.1. Omnichannel Adoption Timeframe
  • 5.2. Omnichannel Stumbling Blocks

6.0. Distributed Order Management Takes Over

  • 6.1. Rise of Distributed Order Management

7.0. Mobile - Are We There Yet

  • 7.1. Mobile Platforms
  • 7.2. Mobile Functions
  • 7.3. Mobile Store Technology
  • 7.4. Mobile POS Hardware Plans
  • 7.5. Mobile POS Software Plans
  • 7.6. Mobile POS Software Vendors
  • 7.7. Tablet Plans for Managers & Associates

8.0. Store Systems - Traditional Spend Takes a Hit

  • 8.1. Store Systems
  • 8.2. POS Hardware Plans
  • 8.3. Digital Signage Plans

9.0. POS Software Vendors - Who Has Momentum

  • 9.1. Traditional POS Software Plans
  • 9.2. POS Software Vendors
  • 9.3. Top POS SW Vendors by Retail Tier
  • 9.4. POS SW Vendor Share Over Next 12 Months

10.0. Beacons, Analytics, Data Visualization - Our Future View

  • 10.1. Emerging Technologies

11.0. Payment & Security

  • 11.1. Apple is Up-and-Coming
  • 11.2. Security Measures

12.0. Methodology

  • 12.1. Who Responded?
  • 12.2. Titles / Positions
  • 12.3. Revenues

List of Figures

  • Figure 1 - Growth in Store Count and Remodels
  • Figure 2 - IT Hiring Growth
  • Figure 3 - IT Spend by Annual Revenue
  • Figure 4 - IT Spend Growth, Year to Year
  • Figure 5 - Retailer Technology Spend Growth for 2015
  • Figure 6 - Deployment Timeframe
  • Figure 7 - Top Store System Priorities
  • Figure 8 - Store Priorities by Retail Segment
  • Figure 9 - Timeframe for Omni-Channel Adoption
  • Figure 10 - Omnichannel Stumbling Blocks
  • Figure 11 - Future POS Architecture
  • Figure 12 - Mobile Platforms Under Consideration
  • Figure 13 - Timeframe for Mobile Function Adoption
  • Figure 14 - Mobile Store Technology
  • Figure 15 - Mobile POS Hardware Plans
  • Figure 16 - Mobile POS Software Plans
  • Figure 17 - Mobile POS Software Vendors - FDC
  • Figure 18 - Mobile POS Software Vendors - GMS
  • Figure 19 - Tablet Plans for Managers & Associates
  • Figure 20 - Next Store System Purchase
  • Figure 21 - POS Hardware Plans
  • Figure 22 - Digital Signage Plans
  • Figure 23 - Traditional POS Software Plans
  • Figure 24 - POS Software Purchase by Retail Segment
  • Figure 25 - POS Software Vendors Under Consideration - FDC
  • Figure 26 - POS Software Vendors Under Consideration - GMS
  • Figure 27 - Top 8 POS Software Vendors by Retail Tier
  • Figure 28 - POS Software Vendor Share of Purchase Intent in Next 12 Months
  • Figure 29 - Purchase Intent for Emerging Technologies
  • Figure 30 - Mobile Payment Solutions
  • Figure 31 - Card Security Adoption
  • Figure 32 - Payment Terminal Purchase by Retail Segment
  • Figure 33 - Respondents by Retail Segment
  • Figure 34 - Respondents by Title / Position
  • Figure 35 - Respondents by Annual Revenues
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