Abstract
This IDC study provides an overall view of the decision-making
process among six different enterprises on different open source software.
It is expected to help vendors better understand users' concerns
and drivers in order to develop business strategies to capture
opportunities from the market buzz. For users, this document will
provide details on the evaluations and purchase-decision-making process from their
peers. This study can be a good reference for enterprises
that are considering open source option.
"Organizations have started to evaluate
open source as a viable alternative as they are trying
to find ways to reduce their operational expenses. Indonesia has
a high percentage of respondents that plan to deploy new
open source customer relationship management (CRM) applications (34.5%) over the
next 18 months," says Ridhi Sawhney, market analyst, Asia/Pacific Enterprise
Applications Research at IDC. "One of the chief fears of
end-user organizations is the perceived lack of internal and external
skills to support the shift toward the use of an
open source strategy. Hardware or software support services have the
highest mean indicating the likelihood of organizations going for this
service over the next 18 months."
Table of Contents
- IDC Opinion
- In This Study
- Defining Open Source Software
- Situation Overview
- HT Media
- Organization Overview
- Challenges and Solutions
- Challenges
- Decision-Making Process
- Solution and Implementation
- Benefits/Results
- Conclusion
- The Coffee Connoisseur
- Organization Overview
- Challenges and Solutions
- Challenge
- Considerations for Purchase
- Solution
- Implementation
- Benefits/Results
- Conclusion
- Telstra Corporation Ltd.
- Organization Overview
- Challenges and Solutions
- Benefits/Results
- Conclusion
- Simulus
- Organization Overview
- Challenges and Solutions
- Benefits/Results
- Conclusion
- Peerless Foods
- Organization Overview
- Challenges and Solutions
- Challenges
- Purchase Decision
- Solution
- Benefits/Results
- Conclusion
- Allianz
- Organization Overview
- Challenges and Solutions
- Challenges
- Evaluation Process
- Solution and Implementation
- Benefits/Results
- Conclusion
- Future Outlook
- Essential Guidance
- Learn More
- Related Research
- Synopsis
- Figure: Respondents that Are Planning to Use Open Source for CRM Applications Over the Next 18 Months
- Figure: Respondents that Are Planning to Use Open Source for Virtualization Software Over the Next 18 Months
- Figure: Respondents that Are Planning to Use Open Source for Database Management Software Over the Next 18 Months
- Figure: Likeliness to Subscribe to the Following Services to Support Open Source Software
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