Abstract
This study looks at the ecosystem around software-as-a-service (SaaS) and in
particular examines how different the players' roles are compared to those in
the conventional on-premises software market. "SaaS makes changes to the roles
that partners play in software vendors' ecosystems, some of them quite
radically. Since SaaS is the most vibrant part of the software market, partner
organizations need to learn how to engage with it," said David Bradshaw,
research manager for the European Software-as-a-Service program at IDC.
Table of Contents
- Table of Contents
- IDC Opinion
- In This Study
- Situation Overview
- Partner Categories
- Figure: The Software Value Chain and the Software Partner Ecosystem
- Table: Ecosystem Partner Roles at Different Stages of the SaaS Value Chain
- Partner Types Focused on in This Study
- Table: Opportunity matrix
- Consulting
- Systems Integrators
- Regional and Local Integrators
- Hosting Partners
- Outsourcers
- BPO Providers
- Channel Partners and Resellers
- ISVs
- A New Set of Partners - The Telecom Operators?
- How do Customers' Needs Change When They Adopt SaaS
- Training Needs
- End-User Needs
- Business Administrator Needs
- IT Staff Needs
- Infrastructure Services Needs
- Integration Needs
- BPO Needs
- Future Outlook
- Essential Guidance
- Consulting Partners
- Systems Integrators
- Hosting Partners
- Outsourcers
- Channel Partners and Resellers
- Training Providers
- ISVs
- Learn More
- Related Research
- Synopsis
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