Abstract
This IDC study presents the IT-services industry in 2007 and forecasts
expenditure on IT services through 2012. The study contains market size, vendor
market shares, and forecasts for thirteen foundation market categories.
The study ranks the top IT services providers by their 2007 revenues and
includes detailed profiles of their IT-services portfolios for the top ten,
their presence in individual vertical markets, and their largest contracts. The
top services providers for each of IDC' s foundation-market categories are also
provided.
The study answers the following questions:
- What are IDC' s predictions for spending on IT services, what are the assumptions for forecast numbers, and what impact will these have on the market forecasts?
- What are the new trends in IT services delivery, such as outsourcing and business services?
- Who are the market leaders based on services revenue, and what are their strengths, weaknesses, and strategies for the future?
"Spending on IT services in the UAE will continue to grow strongly. This growth
will be driven by a number of factors, including but not limited to a strong
economy, a maturing IT market, skills shortages, enhanced service offerings
from local providers, increased foreign investment, and the increasing
complexity of technologies and related impact on operational management.
Attracting and retaining staff and creating sustainable business processes and
structure will be the biggest challenges facing IT services companies in this
rapidly growing market." - ITS Research Manager Margaret Adam, IDC Middle East,
Turkey, and Africa
Table of Contents
- Table of Contents
- IDC Opinion
- In This Study
- Methodology
- Executive Summary
- Figure: Spending in USD M on IT Services by IDC' s IT Services Engagement Types in the UAE, 2006 and 2007
- Situation Overview
- Overview of the IT Services Market
- Main Factors Influencing IT Services Spending in the United Arab Emirates
- Leading IT Services Vendors
- Table: Overview of the Leading IT Services Companies in the UAE According to IT Services Revenue (US$M), 2007
- General Market Characteristics
- Economic and Political Environment
- Table: Key Economic Indicators for UAE, 2006-2008
- IT Environment
- Overview of the Information Technology Services Market by Foundation Markets
- Table: Overview of the Information Technology Services Market by Foundation Markets
- Table: Overview of IT Services Spending (US$M) by IDC Foundation Market in the UAE, 2007
- Figure: Spending (US$M) on IT Services by IDC' s IT Services Engagement Types in the UAE, 2007
- Support and Training Services Macromarket
- Figure: Overview of the Leading Providers of the Support and Training Services Macromarket in the UAE by IT Services Revenue (US$M), 2007
- Hardware Support and Installation Services
- Figure: Vendor Share of the Hardware Support and Installation Foundation Market in the UAE by IT Services Revenue (US$M), 2007
- Table: Total Supply-Side Revenue (US$M) on the Hardware Support and Installation Foundation Market in the UAE, 2007
- Software Support and Installation Services
- Figure: Vendor Share of the Software Support and Installation Foundation Market in the UAE by IT Services Revenue (US$M), 2007
- Table: Total Supply-Side Revenue (US$M) on the Software Support and Installation Foundation Market in the UAE, 2007
- IT Training and Education
- Figure: Vendor Share of the IT Training and Education Foundation Market in the UAE by IT Services Revenue (US$M), 2007
- Table: Total Supply-Side Revenue (US$M) on the IT Training and Education Foundation Market in the UAE, 2007
- IDC Analysis of Support and Training Macromarket
- Project Services Macromarket
- Figure: Overview of the Leading Providers of the Project Services Macromarket in the UAE by IT Services Revenue (US$M), 2007
- Network Consulting and Integration
- Figure: Vendor Share of the Network Consulting and Integration Foundation Market in the UAE by IT Services Revenue (US$M), 2007
- Table: Total Supply-Side Revenue (US$M) on the Network Consulting and Integration Foundation Market in the UAE, 2007
- Systems Integration
- Figure: Vendor Share of the Systems Integration Foundation Market in the UAE by IT Services Revenue (US$M), 2007
- Table: Total Supply-Side Revenue (US$M) on the Systems Integration Market in the UAE, 2007
- Information System Consulting
- Figure: Vendor Share of the Information System Consulting Foundation Market in the UAE by IT Services Revenue (US$M), 2007
- Table: Total Supply-Side Revenue (US$M) on the Information System Consulting Market in the UAE, 2007
- Application Consulting and Customization
- Figure: Vendor Share of the Application Consulting and Customization Foundation Market in the UAE by IT Services Revenue (US$M), 2007
- Table: Total Supply-Side Revenue (US$M) on the Application Consulting and Customization Foundation Market in the UAE, 2007
- Custom Application Development
- Figure: Vendor Share of the Custom Application Development Foundation Market in the UAE by IT Services Revenue (US$M), 2007
- Table: Total Supply-Side Revenue (US$M) on the Custom Application Development Foundation Market in the UAE, 2007
- IDC Analysis Project Services Macromarket
- Outsourcing Macromarket
- Figure: Overview of the Leading Providers of the Outsourcing Services Macromarket in the UAE by IT Services Revenue (US$M), 2007
- Application Management Outsourcing
- Figure: Vendor Share of the Application Management Outsourcing Foundation Market in the UAE by IT Services Revenue (US$M), 2007
- Table: Total Supply-Side Revenue (US$M) on the Application Management Outsourcing Foundation Market in the UAE, 2007
- Information System Outsourcing
- Figure: Vendor Share of the Information System Outsourcing Foundation Market in the UAE by IT Services Revenue (US$M), 2007
- Table: Total Supply-Side Revenue (US$M) on the Information System Outsourcing Foundation Market in the UAE, 2007
- Network and Desktop Outsourcing Services (NDOS)
- Figure: Vendor Share of the Network and Desktop Outsourcing Foundation Market in the UAE by IT Services Revenue (US$M), 2007
- Table: Total Supply-Side Revenue (US$M) on the Network and Desktop Outsourcing Foundation Market in the UAE, 2007
- Hosted Application Management
- Figure: Vendor Share of the Hosted Application Management Foundation Market in the UAE by IT Services Revenue (US$M), 2007
- Table: Total Supply-Side Revenue (US$M) on the Hosted Application Management Foundation Market in the UAE, 2007
- Hosting Infrastructure Services
- Figure: Vendor Share of the Hosting Infrastructure Services Foundation Market in the UAE by IT Services Revenue (US$M), 2007
- Table: Total Supply-Side Revenue (US$M) on the Hosting Infrastructure Services Foundation Market in the UAE, 2007
- IDC Analysis Outsourcing Services Macromarket
- Overview of the Information Technology Services Market by Vendor Category
- The Services Landscape
- Figure: Market Share of IT Services Revenue (US$M) by Vendor Category in the UAE, 2007
- Technology Vendors
- System Integrators
- Independent Software Vendors
- Indirect Channel Partners
- Big Four and Other Consulting Firms
- Outsourcers/Pure-Plays
- Overview of IT Services Spending by Vertical Market
- Figure: Overview of IT Services Spending (US$M) by Vertical Market in the UAE, 2007
- Government Sector
- Finance Sector
- Agriculture, Construction, and Mining
- Table: Overview of IT Services Spending (US$M) by Vertical Market in the UAE, 2007
- Figure: Spending (US$M) on IT Services by Vertical Market in the UAE, 2007
- Future Outlook
- Forecast and Assumptions
- Table: Key Forecast Assumptions for the IT Services Market in the UAE 2008-2012
- Table: Forecast and Analysis of IT Services Spending (US$M) by IDC Foundation Market in the UAE, 2007-2012
- Figure: Forecast and Analysis of IT Services Spending (US$M) by IDC Engagement Type in the UAE, 2007-2012
- Forecast According to IDC Engagement Type
- Hardware Support and Installation Services
- Software Support and Installation Services
- IT Training and Education
- Figure: Forecast and Analysis of IT Services Spending (US$M) by IDC Engagement Type in the UAE, 2007-2012
- Network Consulting and Integration
- Systems Integration
- Information System Consulting
- Applications Consulting and Customization
- Custom Application Development
- Figure: Forecast and Analysis of IT Services Spending (US$M) by IDC Engagement Type in UAE, 2007-2012
- Information Systems Outsourcing
- Network and Desktop Outsourcing Services
- Application Management
- Hosted Application Management
- Hosting Infrastructure Service Providers
- Figure: Forecast and Analysis of IT Services Spending (US$M) by IDC Engagement Type in UAE, 2007-2012
- Market Context
- Figure: Comparison of Forecast for IT Services Spending (US$M) in the UAE, 2007-2011 versus 2008-2012
- Table: Comparison of Forecast for IT Services Spending (US$M) in the UAE, 2007-2011 versus 2008-2012
- Vendor Profiles
- Mideast Data Systems (MDS)
- Services Overview
- Figure: Overview of MDS' s IT Services Revenue by IDC Engagement Type in the UAE, 2007
- Clients and Contracts
- Figure: Overview of MDS' s IT Services Revenue by Vertical Market in the UAE, 2007
- Table: Overview of Mideast Data Systems' Contracts, 2007
- SWOT Analysis
- Table: SWOT Analysis of Mideast Data Systems, 2008-2012
- Emirates Computers
- Services Overview
- Figure: Overview of Emirates Computers' IT Services Revenue by IDC Engagement Type in the UAE, 2007
- Clients and Contracts
- Figure: Overview of Emirates Computers' IT Services Revenue by Vertical Market in the UAE, 2007
- Table: Overview of Emirates Computers Contracts, 2007
- SWOT Analysis
- Table: SWOT Analysis of Emirates Computers, 2008-2012
- Injazat Data Systems
- Services Overview
- Figure: Overview of Injazat Data Systems IT Services Revenue by IDC Engagement Type in the UAE, 2007
- Clients and Contracts
- Figure: Overview of Injazat Data Systems IT Services Revenue by Vertical Market in the UAE, 2007
- Table: Overview of Injazat Data Systems Contracts, 2007
- SWOT Analysis
- Table: SWOT Analysis of Emirates Computers, 2008-2012
- eHosting Datafort
- Services Overview
- Figure: Overview of eHosting Datafort' s IT Services Revenue by IDC Engagement Type in the UAE, 2007
- Clients and Contracts
- Figure: Overview of eHosting Datafort' s IT Services Revenue by Vertical Market in the UAE, 2007
- Table: Overview of eHosting Datafort' s Contracts, 2007
- SWOT Analysis
- Table: SWOT Analysis of eHosting Datafort, 2008-2012
- Emitac
- Services Overview
- Figure: Overview of Emitac' s IT Services Revenue by IDC Engagement Type in the UAE, 2007
- Clients and Contracts
- Figure: Overview of Emitac' s IT Services Revenue by Vertical Market in the UAE, 2007
- Table: Overview of Emitac' s Contracts, 2007
- SWOT Analysis
- Table: SWOT Analysis of Emitac, 2008-2012
- Mercator
- Services Overview
- Figure: Overview of Mercator' s IT Services Revenue by IDC Engagement Type in the UAE, 2007
- Clients and Contracts
- Figure: Overview of Mercator' s IT Services Revenue by Vertical Market in the UAE, 2007
- Table: Overview of Mercator' s Contracts, 2007
- SWOT Analysis
- Table: SWOT Analysis of Mercator, 2008-2012
- Jumbo Electronics
- Services Overview
- Figure: Overview of Jumbo Electronics' IT Services Revenue by IDC Engagement Type in the UAE, 2007
- Clients and Contracts
- Figure: Overview of Jumbo Electronics' IT Services Revenue by Vertical Market in the UAE, 2007
- Table: Overview Jumbo Electronic' s Contracts, 2007
- SWOT Analysis
- Table: SWOT Analysis of Jumbo Electronics, 2008-2012
- CNS
- Services Overview
- Figure: Overview of CNS' IT Services Revenue by IDC Engagement Type in the UAE, 2007
- Clients and Contracts
- Figure: Overview of CNS' IT Services Revenue by Vertical Market UAE, 2007
- Table: Overview CNS' Contracts, 2007
- SWOT Analysis
- Table: SWOT Analysis of CNS, 2008-2012
- GBM
- Services Overview
- Figure: Overview of Gulf Business Machines IT Services Revenue by IDC Engagement Type in the UAE, 2007
- Clients and Contracts
- Figure: Overview of Gulf Business Machines IT Services Revenue by Vertical Market in the UAE, 2007
- Table: Overview GBM' s Contracts, 2007
- SWOT Analysis
- Table: SWOT Analysis of GBM, 2008-2012
- Alpha Data
- Services Overview
- Figure: Overview of Alpha Data ' s IT Services Revenue by IDC Engagement Type in the UAE, 2007
- Clients and Contracts
- Figure: Overview of Alpha Data ' s IT Services Revenue by Vertical Market in the UAE, 2007
- Table: Overview Alpha Data' s Contracts, 2007
- SWOT Analysis
- Table: SWOT Analysis of Alpha Data, 2008-2012
- Essential Guidance
- Attract, Retain, and Train Staff
- Vertical Expertise
- Strengthen Internal Business Processes and Procedures
- Managed Services
- Balanced Services Portfolio and Clear SLAs
- Learn More
- Related Research
- Definitions
- Foundation Markets
- Hardware Support and Installation
- Software Support and Installation
- IT Education and Training
- IT Consulting
- Systems Integration
- Network Consulting and Integration
- Application Consulting and Customization
- Custom Application Development
- Outsourcing (as an Engagement Type)
- IS Outsourcing
- Network and Desktop Outsourcing (NDOS)
- Application Management
- Hosted Application Management
- Hosting Infrastructure Services
- Methodology
- Overview
- Research Sources
- Revenue Recognition
- Notes on Forecasting
- Synopsis
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