Abstract
This IDC study presents the key findings from surveys of 399 U.S. large
enterprises and in-depth interviews of 20 large U.S. firms and three systems
integrators that identify unified communications (UC) awareness, drivers, and
obstacles to adoption, as well as the time frame and various approaches that
organizations are taking in evaluating and implementing UC applications. It
also identifies customer choices about trusted providers, and likely scenarios
for a "building block" approach for customers who already own some of the
pieces. It' s clear that UC applications are the hottest entrant in the already
hot market for communications and collaboration applications, and they are
being heavily promoted by solutions providers. What isn' t clear is the degree
to which organizations will adopt these applications, at what pace they will
buy into UC, and which firms - telephony equipment and services, or
applications providers - will be the trusted parties to bring the UC vision
into enterprises. For UC solutions providers and their go-to-market partners,
this study provides fresh intelligence regarding UC market and product
decisions to ensure they are meeting the needs and expectations of United
States-based buyers of different sizes and industries.
"The key to success for UC solutions providers will be understanding how
different customer segments are looking at how to best integrate messaging,
voice, video, and business processes in changing work environments." - Mark
Levitt, vice president for Collaborative Computing, IDC
Table of Contents
- Table of Contents
- IDC Opinion
- In This Study
- Definitions
- Methodology
- Survey Respondent Demographics
- Figure: Survey Respondent Roles
- Figure: Survey Respondent Titles
- Figure: Survey Respondent Industries
- Figure: Survey Respondent Head Counts
- Figure: Survey Respondent Revenue
- Figure: Survey Respondent Decision Makers by Buyer
- Figure: Survey Respondent Decision Makers by Industry
- Key Survey Findings
- Finding #1: Many UC-Related Products Are Already in Use
- Figure: Current and Planned Usage of UC Products and Services - Overall
- Figure: Current and Planned Usage of UC Products and Services - Overall and Consolidated
- Figure: Current and Planned Usage of UC Products and Services - Desktop PC Softphones by Industry
- Figure: Current and Planned Usage of UC Products and Services - Desktop IP Phone Handsets by Industry
- Figure: Current and Planned Usage of UC Products and Services - Desktop Videoconferencing by Industry
- Figure: Current and Planned Usage of UC Products and Services - Enterprise Instant Messaging by Industry
- Figure: Current and Planned Usage of UC Products and Services - Unified Messaging by Industry
- Figure: Current and Planned Usage of UC Products and Services - IP Audioconferencing by Industry
- Figure: Current and Planned Usage of UC Products and Services - Web Conferencing by Industry
- Figure: Current and Planned Usage of UC Products and Services - Call Center Applications by Industry
- Finding #2: Clients' Applications Are Ready and Waiting for UC
- Figure: Current and Planned Usage of UC Products and Services - Unified Client by Industry
- Finding #3: Both Telephony and Applications Vendors Are Needed for UC
- Table: Worldwide Vendors on UC Short List by Industry
- Figure: Vendors on UC Short List - Banking/Finance/Insurance
- Figure: Vendors on UC Short List - Manufacturing
- Figure: Vendors on UC Short List - Healthcare
- Figure: Vendors on UC Short List - Services
- Figure: Vendors on UC Short List - Transportation/Communications/ Utilities
- Figure: Vendors on UC Short List - Retail/Wholesale
- Figure: Vendors on UC Short List - Government/Education
- Figure: Lead Vendor on UC Short List - Overall
- Figure: Lead Vendor on UC Short List by Buyer
- Figure: Lead Vendors on UC Short List by Industry
- Figure: Perceived Ability of Lead UC Vendor to Meet Needs Today - Overall
- Figure: Perceived Ability of Lead UC Vendor to Meet Needs Today - Banking/Finance/Insurance
- Figure: Perceived Ability of Lead UC Vendor to Meet Needs Today - Manufacturing
- Figure: Perceived Ability of Lead UC Vendor to Meet Needs Today - Healthcare
- Figure: Perceived Ability of Lead UC Vendor to Meet Needs Today - Services
- Figure: Perceived Ability of Lead UC Vendor to Meet Needs Today - Transportation/Communications/Utilities
- Figure: Perceived Ability of Lead UC Vendor to Meet Needs Today - Retail/Wholesale
- Figure: Perceived Ability of Lead UC Vendor to Meet Needs Today - Government/Education
- Finding #4: On-Premises Software Still Dominates
- Figure: Preferred Delivery Model for UC by Industry
- Figure: Preferred Delivery Model for UC by Buyer
- Figure: Preferred Pricing Model for UC by Industry
- Figure: Preferred Pricing Model for UC by Buyer
- Finding #5: UC Will Not Cause Significant Changes Among Buyers' Preferred Vendors
- Figure: UC' s Impact on Primary Vendors by Industry
- Finding #6: Few Firms Want to Roll Their Own UC
- Figure: Most Attractive Approach to UC by Industry
- Figure: Most Attractive Approach to UC by Buyer
- Figure: Reason for Most Attractive Approach to UC by Industry
- Figure: Reason for Most Attractive Approach to UC by Buyer
- Finding #7: Retail/Wholesale Industries Are UC Hot Spots
- Figure: Overall Awareness of UC by Industry
- Figure: Level of UC Readiness, Plans and Barriers by Industry
- Figure: Level of UC Readiness, Plans and Barriers by Buyer
- Finding #8: Government/Education Industries Are UC Tough Spots
- Finding #9: Services Industry Is UC Shake-Up Spot
- Finding #10: Customers Say "Show Us the Money" from UC
- Figure: Telephony-Related Drivers for UC by Industry
- Customer Interviews
- Healthcare Firm
- Process Manufacturer #1
- Process Manufacturer #2
- Bank #1
- Bank #2
- Business Services Firm #1
- Business Services Firm #2
- Consumer Product Goods Manufacturer
- Construction Firm
- Manufacturing Firm
- Retailer
- University
- Transportation Firm
- Systems Integrator Interviews
- Learn More
- Additional Survey Findings
- Figure: Likely Vendor Types for Telephony Solutions by Industry
- Figure: Likely Vendor Types for Telephony Solutions by Buyer
- Figure: Level of Video Readiness Related to UC by Industry
- Figure: Use of Web Conferencing Related to UC by Industry
- Figure: Perceived Value of IP Telephony Related to UC by Industry
- Figure: Perceived Value of Web 2.0 Applications Related to UC by Industry
- Figure: Perceived Role of UC as Communications by Industry
- Figure: Importance of Asset Reutilization Related to UC by Industry
- Figure: Preference of Hosted Services to On-Premises Solutions Related to UC by Industry
- Figure: Preference of Managed Services Related to UC by Industry
- Figure: Preference of Individual Best of Breed to Comprehensive Platform Related to UC by Industry
- Figure: Preferred Value Proposition for UC by Industry
- Figure: Preferred Value Proposition for UC by Buyer
- Figure: Types of Information Sources Used in Making Decisions About UC by Industry
- Figure: Types of Information Sources Used in Making Decisions About UC by Buyer
- Related Research
- Synopsis
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