全球IT服務市場分類(2008年版)

Abstract

This IDC study provides a detailed description of IDC' s services market taxonomy. For 2008, the taxonomy includes individual foundation markets grouped within three macromarket segments: project based, outsourcing, and support and training. At the worldwide level, spending is also segmented across three geographic macroregions: Americas, EMEA, and Asia/Pacific. These macroregions are further segmented at the regional and local levels.

IDC' s services market taxonomy is the basis for IDC services research studies, trackers, and forecasters worldwide, as well as the relational multidimensional schema of IDC' s Services Market Forecaster database that feeds worldwide and regional vendor trackers.

"IDC' s services taxonomy presents a comprehensive and standardized view of the worldwide services marketplace," said Gard Little, program manager, Global Services Markets and Trends. "It continues to be the premier source for defining and categorizing external IT and business services."

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Methodology
  • Executive Summary
• Situation Overview
  • Introduction
  • General Definition of Worldwide Services Market - Engagement View
  • Figure: IDC' s Services Market Levels - Engagement View
  • Table: IDC' s Services Overview Market Map
  • What Are Services?
    • Services Market Classifications
    • Figure: Two Different Views of the Services Market
  • Solution Services Market Definition
  • Figure: Example of Solution Services Markets
  • Comments on Services Overview Market
  • Geographic Area Definitions
  • Table: IDC' s Services Geographic Area Map
  • A Note on the Term "Maintenance"
  • Table: Various Maintenance Activities
  • Services Taxonomy Changes for 2008
  • Foundation Markets
    • IT Consulting
      • Exceptions and Exclusions:
    • Business Consulting
      • Exceptions and Exclusions
    • Systems Integration
      • Exceptions and Exclusions
    • Network Consulting and Integration Services
      • Exceptions and Exclusions
    • Custom Application Development
    • Table: Distinctions Between Systems Integration, Custom Application Development, and Software Deploy
      • Exceptions and Exclusions
    • IS Outsourcing
      • Exceptions and Exclusions
    • Network and Desktop Outsourcing Services
      • Exceptions and Exclusions
    • Application Management
      • Exceptions and Exclusions
    • Hosted Application Management
    • Table: Distinctions Between Hosted Application Management and Traditional Application Management
      • Exceptions and Exclusions
    • Hosting Infrastructure Services
      • Exceptions and Exclusions
    • Business Process Outsourcing Services
      • Business Process Outsourcing
        • Horizontal Business Process Outsourcing Services
        • Other Horizontal Business Process Outsourcing Services
        • Figure: R&D/Product Engineering Life Cycle Process
        • Vertical (Industry-specific) Business Process Outsourcing Services
    • Hardware Deploy and Support
      • Deployment Services
      • Support Services
      • Exceptions and Exclusions
    • Software Deploy and Support
      • Deployment Services
      • Support Services
      • Packaged Software Definitions
      • Exceptions and Exclusions
    • IT Education and Training
      • Exceptions and Exclusions
  • Two Foundation Market Definitions Not in Services Overview
    • Carrier Network Infrastructure Outsourcing
      • Exceptions and Exclusions
    • Business Skills Training
      • Exceptions and Exclusions
  • Solution Services Markets
  • Figure: Examples of Mutually Exclusive and Overlapping Extraction Markets
  • Solution Services Market Definitions
  • Figure: Mapping of Solution Services Markets to Software Markets
    • Functional Solutions Services Markets
      • Financial Application Solution Services
        • Exceptions and Exclusions
      • Human Resources Application Solution Services
        • Exceptions and Exclusions
      • Other Back-Office Solution Services
        • Exceptions and Exclusions
      • Supply Chain Management Solution Services
        • Exceptions and Exclusions
      • Customer Relationship Management Services
        • Exceptions and Exclusions
    • Cross-Functional Solution Services Markets
      • Business Analytics Services
        • Exceptions and Exclusions
      • Security Services
        • Exceptions and Exclusions
  • More Solution Services Market Definitions
    • Exceptions and Exclusions
    • Storage Services
      • Exceptions and Exclusions
    • Wireless Infrastructure and Application Services
      • Exceptions and Exclusions
    • Corporate eLearning
      • Exceptions and Exclusions
  • Business Model Views
    • Offshore Services
    • Utility Computing
• Future Outlook
• Essential Guidance
• Learn More
  • Related Research
  • Appendix A: Detailed Description of Engagement Types and Activity Groups
    • Engagement Type Definitions
      • IT Engagement Types
        • IT Consulting Engagement
        • Systems Integration Engagement
        • IT Outsourcing Engagement
        • Application Development Engagement
        • IT Support Engagement
        • IT Education and Training Engagement
      • Business Engagement Types
        • Business Consulting Engagement
        • Business Outsourcing Engagement
        • Learning and Education Engagement
        • Contract Labor and Capacity Engagement
        • Production and Coordination Engagement
        • Business Support Engagement
    • Services Activity Group Definitions
      • IT Activity Groups
      • Business Activity Groups
    • Activity Definitions
    • Figure: Activities: Raw Materials of Services Delivery
    • Table: IDC' s Services Industry IT Activity Groupings
    • Table: IDC' s Services Industry Business Activity Groupings
      • IT Activities
        • Planning
        • Implementation
        • Operations
        • Maintenance and Support
        • IT Education and Training
      • Business Activities
        • Planning and Design
        • Implementation/Deployment
        • Support
        • Business Skills Training
        • Execution/Operations
  • Appendix B: IDC' s Services Market Forecast and Competitive Analysis Methodology
  • Figure: Measuring the Services Marketplace: Spending and Revenue
    • Demand-Side Methodology
      • External Services Spending
      • Addressable Market
      • Captive Market
      • Services Spending Model
      • Services Spending Surveys
      • Forecast Assumptions
      • Forecasting Methodology
    • Supply-Side Methodology
      • Company Revenue Modeling
      • Standards for Defining Revenue
      • Bookings
      • Revenue Recognition
      • Captive Revenue
      • Services Partnering and Subcontracting Revenue
      • Product Resell Revenue
      • Figure: IDC' s Services Vendor Subcontracting Revenue Allocation Data Model
      • Calendar Versus Fiscal Years
      • Treatment of Exchange Rates
      • Allocating Revenue to Geographic Regions
      • Figure: Allocating Revenue by Geography - Three Views
      • Historical Data Reporting
      • Determination of "Other"
      • Figure: IDC' s "Other" Company Estimation Model
      • Vendor Revenue Allocation Top-Line Data Model
      • Figure: IDC' s Services Vendor Revenue Allocation Top-Line Data Model
      • Services Vendor Revenue Allocation by Market Data Model
      • Figure: IDC' s Services Vendor Revenue Allocation by Market Data Model
  • Synopsis