Abstract
This study provides analysis of results of the IDC European Services Survey
carried out in France, Germany, Italy, Spain, the U.K., Benelux, and the
Nordics between November 2007 and January 2008. The results are based on 717
interviews with enterprises with over 250 employees.
The study analyzes IT outsourcing trends among European companies, and focuses
on:
- European enterprises' general attitude and perceived value of outsourcing IT
- IT outsourcing adoption patterns and future intentions
- Key drivers to IT outsourcing
- Respondent companies' satisfaction levels with current IT outsourcing contracts
- Key factors for successful outsourcing
- Key barriers to outsourcing
Table of Contents
- Table of Contents
- IDC Opinion
- In This Insight
- Methodology
- Figure: Survey Respondents, 2007, by Company Size (Number of Employees)
- Figure: Survey Respondents, 2007, by Industry
- Situation Overview
- General Attitude to Outsourcing
- Sourcing Strategy
- Selective Outsourcing is Preferred Strategy at a Third of European Organizations
- Multisource Strategy Pervades Across Europe
- Single Supplier is the Preferred Strategy for Less Than 10% of European Organizations
- Consortia Not a Big Hit
- One in Five Italian Organizations Lack a Sourcing Strategy
- Figure: Western European Organizations' General Attitude to Outsourcing
- Figure: Western European Organizations' General Attitude to Outsourcing, by Vertical Market
- Figure: Western European Organizations' General Attitude to Outsourcing, by Country
- The Value of Outsourcing
- Access to Additional Skills and Expertise is the Key Value-Add to Outsourcing in 2008
- Improved Performance, More Responsive Delivery, and the Ability to Free Up Internal Resources is the Key Role of Outsourcing for Approximately 35% of Survey Respondents
- Reduction in IT Operational Costs Remains a Key Value for One in Three European Organizations
- Figure: Western Europe, Perceived Value to Outsourcing
- IT Outsourcing Opportunities in 2008
- Table: Western Europe, IT Outsourcing Adoption, by IT Area (% of Respondents)
- Key Drivers for Outsourcing IT Environments
- Figure: Western Europe, Key Drivers to Outsourcing the IT Environment (Mean)
- Future Outlook
- Key Factors for Successful Outsourcing
- Knowledge of the Client Enterprise Itself is Crucial
- Selecting the Right Vendor is a Success Factor for One in Two European Organizations
- Contract Structure and Open Communication Counts for One in Three European Organizations
- Senior Management Support Requires a Strategic Vision and a Plan for the Outsourcing Contract
- Figure: Western Europe, Key Factors for Successful Outsourcing (% of Respondents)
- Barriers and Concerns to Outsourcing
- Lack of Expertise, Knowledge, and Understanding
- Execution
- Communication
- Loss of Control
- Essential Guidance
- Learn More
- Related Research
- Synopsis
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