Abstract
This IDC study is one of a series of IDC Customer Needs and Strategies studies
that examine how customers are using various business process management (BPM)
products.
In this case, we discuss Metastorm BPM with three customers. The three
customers include a Fortune 100 healthcare and pharmaceuticals company with
65,000 employees and two midmarket enterprises in different markets. The goal
is to gain an understanding of their BPM requirements, why they purchased
Metastorm software compared with other choices, their experience working with
Metastorm, and their results.
"Enterprises looking for easy-to-use BPM software, particularly those with
constrained access to developers, will be attracted to Metastorm' s BPM suite,"
according to Maureen Fleming, program director for IDC' s Business Process,
Integration and Deployment Software service. "In addition, we are also
beginning to see a shift from project-focused BPM to larger, more strategic
initiatives. Metastorm' s recent acquisitions also position it well in this
growth area."
Table of Contents
- Table of Contents
- IDC Opinion
- In This Study
- Situation Overview
- Metastorm Background
- Leadership
- Products
- Figure: Diagram of Metastorm BPM
- Process Development
- Process Modeling
- Rules
- Forms Design
- Simulation
- Process Repository
- Process Execution Server
- Process Monitoring
- Task Management
- Support of Portals and Collaboration
- Additional Products and Capabilities
- Wyeth
- Attacking the Gap Between AppDev and Business Process Engineering
- Metastorm Begins as a Dark Horse Candidate
- The Four Win Factors
- First Projects Completed in Half the Expected Time
- Great Clips
- Growth Led to Chaotic, Distributed Data
- Requirements - No IT Expansion, No Disruption, No End-User Burden
- Handling of Long-Running Processes Gave Metastorm the Edge
- Quick, Nonintrusive Integration a Key Value Point
- Results - More, Quicker Store Openings, Database Consolidation, Better Visibility
- Blue Rhino
- Dual Missions: Improve Order Processing, SOX Compliance
- Metastorm Versus Mercator Versus Shareware
- Decision Points - Installation, POC Performance, Pricing Model
- Deployment Faster than Expected
- New Processes Encompass HR, IT, Financial, and Customer Care Functions
- Full ROI in Two Months
- Future Outlook
- Essential Guidance
- Use Two Teams in Implementation - Vendor and Independent
- Match BPM Product to Resources
- Find Clues to Vendor Responsiveness in Marketing and Presentations
- Stage Projects, Assign Developers and Business Analysts to Appropriate Roles
- Know the Process Before Automating
- Identify Output and Management Issues
- Learn More
- Related Research
- Synopsis
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