Abstract
This IDC study contains our worldwide VoIP support services forecast for
2008-2012. It also contains the results from a survey of North American
enterprises.
"IDC believes that the market for support services for VoIP will continue to
show strong growth over the coming years as the technology becomes more
universal," states Matt Healey, a research manager for the Hardware and
Software Support Services program. "Further, as unified communications becomes
more prevalent, vendors will need to focus on integrating IP PBX support
services with support services for a broader suite of applications."
Table of Contents
- Table of Contents
- IDC Opinion
- In This Study
- Methodology
- Market Sizing Methodology
- Survey Methodology
- Respondents
- Interviews
- Questionnaire
- Survey Schedule
- Weighting
- Historical Market Data Methodology
- Table: Exchange Rates, 2003-2007 (%)
- Definitions
- Gateway
- IP PBX System
- IP PBX Line/Seat
- IP Telephones
- IP Trunking
- Private Branch Exchange
- VoIP Standards
- Situation Overview
- Nature of the VoIP Market and Support Services
- Nature of the VoIP Networking Support Services Market
- Figure: IP PBX System Support Strategies
- Figure: Plans to Support IP PBX System Internally by Company Size
- Figure: Reasons Customer Will Support IP PBX System Internally
- Figure: Reasons Customer Will Support IP PBX System Internally by Company Size
- Figure: Current and Future Plans for Vendor Support Packages
- Figure: Reasons Customer Selected the Vendor for Support
- Future Outlook
- Forecast and Assumptions
- Table: Key Forecast Assumptions for the Worldwide VoIP Support Services Market, 2008-2012
- VoIP Equipment and Support Services Forecast
- Table: Worldwide IP PBX Equipment Shipments and Revenue, 2007-2012
- VoIP Support Services Revenue
- Table: Worldwide VoIP Support Services Spending, 2007-2012
- Market Context
- Table: Worldwide VoIP Support Services Spending, 2005-2012: Comparison of 2006 and 2008 Forecasts ($M)
- Figure: Worldwide VoIP Support Services Spending, 2005-2012: Comparison of 2006 and 2008 Forecasts
- Essential Guidance
- Learn More
- Related Research
- Synopsis
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