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IDC MaturityScape: IT Services Management

出版商 IDC 商品編碼 368868
出版日期 內容資訊 英文 20 Pages
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IDC的成熟度模式:IT服務管理 IDC MaturityScape: IT Services Management
出版日期: 2016年09月02日 內容資訊: 英文 20 Pages

本報告以IDC定義的企業成熟度的模式 (MaturityScape) 為基礎,提供依據各企業的IT服務管理的成熟度的評估方法相關說明,各階段的特徵和趨勢,各種評估項目、方面,技術、市場發展途徑 (上述的階段、評估項目的分析方法) 等考察。

IDC的成熟度模式比較分析 (圖表)




  • 聯合型 (Federation) IT的產業部門 (LOB) 的需求
  • 階層型IT服務的登場
  • 技術費用的持續性變化
  • 對於IT效率性從商務方面的判斷
  • IDC的成熟度模式的各階段 - IT服務管理的情況
    • 臨時的階段
      • 概要
      • 商務上的成果
    • 機會主義性的階段
    • 反復性的階段
    • 受管理的階段
    • 最佳化的階段

IDC的成熟度模式:各種方面的評估 - IT服務管理的情況

  • 願景、策略的方面
  • 服務導向的方面
  • 人員的方面
  • 流程的方面
  • 技術方面



  • 相關調查
  • 摘要
Product Code: US41694516

This IDC study positions a framework for CIOs and senior IT executives to better understand the maturity of services management for their IT "business." It describes the stages of process maturity and the dimensions and sub-dimensions that can advance an IT organization toward an optimized position. In addition, this IDC MaturityScape offers high-level guidance that helps IT operations executives migrate through the stages to an advanced maturity level of brokering, integrating, and managing multiple types of IT services.This study focuses on IT services transformation, Leading in 3D, and customer experience.Bill Keyworth, vice president of Research at IDC, indicates, "The pervasiveness of digital transformation is dictating a new role for IT services management within the enterprise where the 3rd Platform has essentially changed all the rules of the playing field for IT services management."

IDC MaturityScape Figure

IDC Opinion

In This Study

Situation Overview

  • LOB Demand for Federated IT
  • Emergence of Tiered IT Services
  • Permanent Shift in Technology Spend
  • Business Justification of IT Effectiveness
  • Stages of IDC's IT Services Management MaturityScape
    • Ad Hoc
      • Description
      • Business Outcome
    • Opportunistic
      • Description
      • Business Outcome
    • Repeatable
      • Description
      • Business Outcome
    • Managed
      • Description
      • Business Outcome
    • Optimized
      • Description
      • Business Outcome

Dimensions of IDC's IT Services Management MaturityScape

  • Vision and Strategy Dimension
  • Services Orientation Dimension
  • People Dimension
  • Process Dimension
  • Technology Dimension

Essential Guidance

Learn More

  • Related Research
  • Synopsis
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