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市場調查報告書

歐洲、中東、非洲各國 (EMEA)的整合通訊&合作 (UC&C) 市場未來預測

EMEA Unified Communications and Collaboration Forecast, 2017-2021

出版商 IDC 商品編碼 366776
出版日期 內容資訊 英文 14 Pages
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歐洲、中東、非洲各國 (EMEA)的整合通訊&合作 (UC&C) 市場未來預測 EMEA Unified Communications and Collaboration Forecast, 2017-2021
出版日期: 2017年08月02日 內容資訊: 英文 14 Pages
簡介

本報告提供歐洲、中東、非洲各國 (EMEA) 的整合通訊&合作 (以下UC&按C) 市場相關分析,市場基本結構和最新形勢,市場規模趨勢預測,主要元件 (UC應用,IP電話,客服中心用軟體/基礎設施,視訊會議/遠距臨場系統設備等) 及各企業規模、各地區的詳細趨勢等的相關調查。

IDC的市場趨勢預測 (圖表)

摘要整理

技術供應商的建議

  • 目前商務的利益定義
  • 對所有客戶的應對
  • 商務加速化要素的公共雲端的有效利用
  • 對顧客歷程 (客戶的選擇過程) 的關注
  • 對客戶方面的生態系統的適合

市場預測

市場背景情況

  • 市場促進、阻礙因素
    • 推動因素
    • 阻礙因素
  • 市場主要趨勢
  • 上次預測後的變更點

市場定義

  • UCaaS (語音)
  • UCaaS (應用)
  • 內部部署UC應用
  • IP-PBX
  • IP電話
  • SaaS型客服中心 (服務/軟體的客服中心)
  • 內部部署方式客服中心軟體、基礎設施
  • 視訊會議、遠距臨場系統用設備
  • 其他合作用應用
  • UC&C的生命週期、服務:諮詢、整合
  • UC&C的生命週期、服務:支援、整備

調查手法

相關調查

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目錄
Product Code: CEMA42907117
This IDC study provides a forecast for the EMEA UC&C market with breakdowns by the various technologies and services that constitute this market: UC applications and IP telephony equipment, contact center software and infrastructure, videoconferencing and telepresence equipment, other collaborative applications, unified communications as a service (UCaaS), and UC&C life-cycle services. It also contains breakdowns by business size and key geographies. The study outlines major market trends and provides recommendations for market players."The market for on-premises UC&C software and equipment has already peaked in EMEA, and any further growth will come from as-a-service delivery and life-cycle services. Vendors will need to adapt their strategies to reflect this development." - Telecom and Networking Program Manager Michael Vorisek, IDC CEMA

IDC Market Forecast Figure

Executive Summary

Advice for Technology Suppliers

  • Define Quick Business Benefits
  • Address All Constituencies
  • Use Public Cloud as a Business Accelerator
  • Focus on Customer Journey
  • Work with Your Ecosystem

Market Forecast

Market Context

  • Drivers and Inhibitors
    • Drivers
      • The Rise of as-a-Service Delivery
      • Digital Transformation Agenda
      • Upgrade Projects
    • Inhibitors
      • Eroding Price per Feature
      • Deficient SMB Strategy
  • Significant Market Developments
  • Changes from Prior Forecast

Market Definition

  • UCaaS (Voice)
  • UCaaS (Applications)
  • UC Applications on Premises
  • IP PBX
  • IP Phones
  • Contact Center as a Service (Software)
  • Contact Center Software and Infrastructure on Premises
  • Videoconferencing and Telepresence Equipment
  • Other Collaborative Applications
  • UC&C Life-Cycle Services: Consulting and Integration
  • UC&C Life-Cycle Services: Support and Maintenance

Methodology

Related Research

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