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市場調查報告書

IDC的成熟度模式:IT服務企業的財務管理

IDC MaturityScape: Financial Management of IT Services

出版商 IDC 商品編碼 346413
出版日期 內容資訊 英文 16 Pages
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IDC的成熟度模式:IT服務企業的財務管理 IDC MaturityScape: Financial Management of IT Services
出版日期: 2015年12月04日 內容資訊: 英文 16 Pages
簡介

各企業的CIO (資訊長)要讓IT成為可行的服務業務, 需再定義IT業務,考慮客戶方面要求什麼,什麼IT服務可滿足其需求。IT已經成為日常要素,任何企業都樂於花費於IT部門,要實施以上的想法服務,以獲得巨大的市場機會。

本報告提供IT企業的員工 (CIO、CFO等) 在財務管理和服務管理時應預先理解事項相關資料、職務範圍與各層級整理解說。

第1章 IDC的MaturityScape (圖表)

第2章 IDC的見解

第3章 調查概要

第4章 概況

  • IT服務企業的財務管理:成熟化模式的各階段
    • 臨時的階段
      • 概要
      • 商務上的成果
    • 機器主義性的階段
      • 概要
      • 商務上的成果
    • 反復性的階段
      • 概要
      • 商務上的成果
    • 受管理的階段
      • 概要
      • 商務上的成果
    • 最佳化的階段
      • 概要
      • 商務上的成果

第5章 IT服務企業的財務管理:成熟化模式的各方面、觀點

第6章 IDC的建議

第7章 參考資料

  • 相關調查
  • 附錄
    • IT執行調查計劃檢討事項 (IT Executive Program Research Agenda)
  • 摘要
目錄
Product Code: US40616215

This IDC study is aimed to help the CIO, CFO, and senior executives in IT financial management and IT service management to understand where they are positioned in terms of the maturity of their IT financial services management business process. It describes IDC's Financial Management of IT Services MaturityScape framework, which describes the stages of process maturity and the dimensions and sub-dimensions that must be achieved to progress toward an optimized position. In addition, high-level guidance is offered as a generic plan to help migrate through the stages to an advanced maturity level of IT financial services management.

"For the CIO to transform IT to a viable service business, it is essential to restart and redefine the IT business into something that IT customers will "want" to employ to meet their IT needs," says Robert Multhaup, adjunct research advisor with IDC's Research Network. "This is the greatest measure of value: for IT to become such an essential business partner that the customer pays willingly for a portfolio of services that is clearly helping meet business objectives."

Table of Contents

1. IDC MaturityScape Figure

  • Figure: IDC's MaturityScape Financial Management of IT Services Stage Overview
<>2. IDC Opinion <>3. In This Study

4. Situation Overview

  • Stages of IDC's Financial Management of IT Services MaturityScape
    • Ad Hoc
      • Description
      • Business Outcome
    • Opportunistic
      • Description
      • Business Outcome
    • Repeatable
      • Description
      • Business Outcome
    • Managed
      • Description
      • Business Outcome
    • Optimized
      • Description
      • Business Outcome

5. Dimensions of IDC's financial management Of IT Services MaturityScape

  • Table: IDC MaturityScape: Financial Management of IT Services - Overview of Stages, Dimensions, and Sub-Dimensions

6. Essential Guidance

  • Table: IDC MaturityScape: Financial Management of IT Services - Progressing Through the Stages

7. Learn More

  • Related Research
  • Appendix
    • IT Executive Program Research Agenda
      • Figure: IT Executive Program Research Agenda
  • Synopsis
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