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市場調查報告書

全球零售業的預測 (2017年)

IDC FutureScape: Worldwide Retail 2017 Predictions

出版商 IDC 商品編碼 345088
出版日期 內容資訊 英文 14 Pages
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全球零售業的預測 (2017年) IDC FutureScape: Worldwide Retail 2017 Predictions
出版日期: 2016年11月02日 內容資訊: 英文 14 Pages
簡介

本報告涵括包含數位化和新的創新之道,整合IT與營運,商務安全,今後的工作重新評估等主題之零售產業今後36個月之間將面臨的重要決策事項等內容。

IDC FutureScape的見解

摘要整理

IDC FutureScape的預測

  • 全方位流通管道2020
  • 外性促進要素的摘要
  • 預測:對技術買主的影響
    • 預測1:到2019年,數位化轉型投資將增加三倍,店舖資本的資金減少將大大改變零售業
    • 預測2:在2017年,40%以上的新收費APP將為了提升速度及確保業務目標導入雲端
    • 預測3:到2018年,30%的主要零售商將採用全方位流通管道數位B2B2C商務平台以改善客戶體驗,流程效率和庫存管理
    • 預測4:網絡安全漏洞的激增將導致2018年的管理服務支出將上升20%
    • 預測5:零售支援行動投資將增為3倍,到2019年無線設備支出將倍增
    • 預測6:智能助手將在2017年成為必備應用程序,並在2018年前上下文感知的全方位流通管道對話上支援消費者進行所有動作
    • 預測7:到2019年,機器人和物聯網技術將提高早期採用零售商1.5倍,後續引進者3倍的店內,倉庫和配送中心的生產力
    • 預測8:到2019年,20%的主要零售商將使用AR來豐富產品選擇經驗,購物速度將可提高3倍
    • 預測9:到2018年,零售商將尋求降低或免費的保護資料用網路安全替代方案
    • 預測10:到2019年,人工智能將改變25%的商人,營銷人員,規劃者和運營商的工作,提高30%生產力和10-20%的主要業績評估指標 (KPI)

給技術買主的主要建議

外性促進要素:詳細內容

  • DX:以技術為中心的變革改變商業與社會
  • 新的資金模式:加速中斷和創新
  • 一切,無處不在(Everything, Everywhere):電腦型智能的興起
  • 破壞性分裂:安全,隱私和法規
  • 人才不足:全球對數位工作者的需求
  • 平台經濟:生態系統的規模爭奪
  • 具體化:產業·商業流程的革命

參考資料

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目錄
Product Code: US40518816

This IDC study lays out the most important decisions we believe retail organizations will confront over the next 36 months. They are meant to guide senior IT executives in the formation of their three-year strategic IT plan. Key themes include the need for digital transformation, new ways of innovating, more integrated IT and operations, business security, and rethinking the future of work. While the predictions offered here largely focus on the near term to midterm (2017-2020), the impact of many of these predictions will be felt for years to come. Most of our predictions refer to a continuum of change within the wider ecosystem of the retail industry and global economy."Retailers must recognize and drive digital transformation. Retailers dealing with legacy, disconnected, and siloed systems have latencies and speeds that cannot support modern commerce, nor do most of the legacy systems allow retailers to quickly launch the types of services that customers today are expecting. At a time when customer expectations are rising and customers are more digitally fluent and digitally equipped than ever before, customers are expecting that their shopping experience will be easy, convenient, frictionless, and available anytime everywhere." - Leslie Hand, vice president of IDC Retail Insights.

IDC FutureScape Figure

Executive Summary

IDC FutureScape Predictions

  • Omni-Channel 2020: Everything Reflects Everything
  • Summary of External Drivers
  • Predictions: Impact on Technology Buyers
    • Prediction 1: By 2019, Digital Transformation Investments Will Triple, Drawing Funds Away from Store Capital and Profoundly Changing the Retail Industry
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 2: In 2017, No Less Than 40% of New Retail Applications Purchased Will Be Deployed in the Cloud to Speed and Secure Business Objectives
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 3: By 2018, 30% of Major Retailers Will Adopt an Omni-Channel Digital B2B2C Commerce Platform, Improving Customer Experience, Process Efficiency, and Inventory Management
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 4: A Surge in Cybersecurity Breaches Will Result in a 20% Escalation of Spending on Managed Services by 2018
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 5: Retail Mobile Enablement Will Triple Mobile Investments in 2017 and Double Spending on Wireless Infrastructure Through 2019
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 6: Intelligent Assistants Will Become a Must-Have App in 2017 and Support Shoppers' "Jobs to be Done" in Context-Aware Omni-Channel Conversations by 2018
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 7: By 2019, Robotics and IoT Technologies Will Increase In-Store, In-Warehouse, and In-Distribution Center Productivity by 1.5x for Early Adopting Retailers and by 3x for Later Adopters
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 8: By 2019, 20% of Major Retailers Will Use AR to Enrich the Product Selection Experience and Convert Shoppers to Buyers Three Times Faster
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 9: By 2018, Retailers Will Pursue Alternatives for Secure Networks That Protect Data and Eliminate or Lower Fees
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 10: By 2019, Artificial Intelligence Will Change How 25% of Merchants, Marketers, Planners, and Operators Work, Improving Productivity by 30% and KPIs by 10-20%
      • Associated Drivers
      • IT Impact
      • Guidance

Advice for Technology Buyers

External Drivers: Detail

  • DX: Technology-Centric Transformation Altering Business and Society
  • New Funding Models: Accelerating Disruption and Innovation
  • Everything, Everywhere: The Rise of Computer-Based Intelligence
  • Disruptive Fault Lines: Security, Privacy, and Regulation
  • Talent Crunch: Global Demand for Digital Workers
  • Platform Economy: The Ecosystem Battle for Scale
  • Materialization: Revolutionizing Industrial and Commercial Processes

Learn More

  • Related Research
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