Cover Image
市場調查報告書

全球零售業的預測 (2017年)

IDC FutureScape: Worldwide Retail 2018 Predictions

出版商 IDC 商品編碼 345088
出版日期 內容資訊 英文 17 Pages
訂單完成後即時交付
價格
Back to Top
全球零售業的預測 (2017年) IDC FutureScape: Worldwide Retail 2018 Predictions
出版日期: 2017年10月31日 內容資訊: 英文 17 Pages
簡介

本報告涵括包含數位化和新的創新之道,整合IT與營運,商務安全,今後的工作重新評估等主題之零售產業今後36個月之間將面臨的重要決策事項等內容。

IDC FutureScape的見解

摘要整理

IDC FutureScape的預測

  • 全方位流通管道2020
  • 外性促進要素的摘要
  • 預測:對技術買主的影響
    • 預測1:到2019年,數位化轉型投資將增加三倍,店舖資本的資金減少將大大改變零售業
    • 預測2:在2017年,40%以上的新收費APP將為了提升速度及確保業務目標導入雲端
    • 預測3:到2018年,30%的主要零售商將採用全方位流通管道數位B2B2C商務平台以改善客戶體驗,流程效率和庫存管理
    • 預測4:網絡安全漏洞的激增將導致2018年的管理服務支出將上升20%
    • 預測5:零售支援行動投資將增為3倍,到2019年無線設備支出將倍增
    • 預測6:智能助手將在2017年成為必備應用程序,並在2018年前上下文感知的全方位流通管道對話上支援消費者進行所有動作
    • 預測7:到2019年,機器人和物聯網技術將提高早期採用零售商1.5倍,後續引進者3倍的店內,倉庫和配送中心的生產力
    • 預測8:到2019年,20%的主要零售商將使用AR來豐富產品選擇經驗,購物速度將可提高3倍
    • 預測9:到2018年,零售商將尋求降低或免費的保護資料用網路安全替代方案
    • 預測10:到2019年,人工智能將改變25%的商人,營銷人員,規劃者和運營商的工作,提高30%生產力和10-20%的主要業績評估指標 (KPI)

給技術買主的主要建議

外性促進要素:詳細內容

  • DX:以技術為中心的變革改變商業與社會
  • 新的資金模式:加速中斷和創新
  • 一切,無處不在(Everything, Everywhere):電腦型智能的興起
  • 破壞性分裂:安全,隱私和法規
  • 人才不足:全球對數位工作者的需求
  • 平台經濟:生態系統的規模爭奪
  • 具體化:產業·商業流程的革命

參考資料

本網頁內容可能與最新版本有所差異。詳細情況請與我們聯繫。

目錄
Product Code: US42404617
This IDC study explores the mandate for adaptive retail - platforms, composable microservices-based applications, and integrated AI-enabled, augmented and connected experiences - for consumers in their stream of life and for associates in their individual roles and collaborative work processes. In 2018, retailers will accelerate technology investments, in response to market forces that have left retailers with no choice but to digitally transform (DX) business, process, and technology underpinnings to radically and continually adapt to consumer buying patterns.Leslie Hand, vice president, IDC Retail Insights, stated, "Platforms with a digital core play a central role, but well-thought-out DX use cases will enable organizations to focus on executing against their customer experience objectives in stepwise fashion, staying agile, and adjusting on the fly to continue to serve the customer in their stream of life, above all. Attention to consumer need, customer journey patterns, and the ability to maintain customer loyalty by engaging the consumer continually in their context is the key to success."

IDC FutureScape Figure

Executive Summary

IDC FutureScape Predictions

  • Summary of External Drivers
  • Predictions: Impact on Technology Buyers
    • Prediction 1: By 2019, 50% of Retailers Will Have Adopted a Retail Omni-Channel Commerce Platform; Revenue Gains Increase, with TCO, Inventory Costs, Operational Costs, and Promotional Pressure Reduction, Will Enable up to a 30% Increase in Omni-Channel Profitability
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 2: By 2019, the Top 30% of Retailers Will Be Actively Engaged in Digital Transformation, Driving Organizational Shifts and Investment Strategies in Foundational Platform Technologies That Are Cloud Based, AI Enabled, and Composable
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 3: By 2019, 40% of Retailers Will Have Developed a CX Architecture Supported by an AI Layer; Such a Platform Will Enable CX Hyper-Micro Personalization, Providing up to a 30% Conversion Increase and Thus up to 25% Higher Revenue
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 4: By 2021, Retailers Will Have Embraced Geospatial Data to Drive Greater Efficiency in Omni-Channel Orchestration, Reducing Inventory Carrying Costs by up to 25% Across Distribution Centers and Stores
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 5: By 2020, More than Half of Consumers Will Expect Perfect Fulfillment Execution as a Top Reason for Loyalty to Retailers; As a Result, Retailers Will Increase Their Budgets for These Technologies by up to 20% to Create a Fully Transparent and User-Friendly Fulfillment Experience
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 6: By 2021, 10% of Chain Retail Sales Will Be Created and Managed via Voice-Enabled Digital Assistants, Which Will Accelerate the Predominance of Marketplaces for Buying Everyday Goods
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 7: In the Midst of Rapidly Evolving Cyberthreats and Threat Actors of Increasing Sophistication, 75% of Retailers Will Have Adopted Artificial Intelligence-Based Cyberdefence Technologies by 2020
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 8: By 2019, 40% of Retailers Will Have Begun Significant Workforce Transformation to Meet Growing Pressure to Deliver a Resonating Omni-Channel Customer Experience by Breaking Down Digital-Physical Engagement Silos
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 9: By 2020, 20% of Retailers Will Have Redesigned PIM/MDM as AI-Enabled Networks for Competitive Insights That Connect Product Attributes Through Social Semantics to Meaning and Purpose in Customer Contexts, Creating Actionable insights to Unify Merchandising and Marketing
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 10: Through 2021, Responding to Stakeholders' Experience Expectations, Retailers That Leverage AI, AR, and IoT for Employee and Customer Engagement Will See Customer Satisfaction Scores Rise by up to 20%, Employee Productivity Rise by up to 15%, and Inventory Turns Rise by up to 25%
      • Associated Drivers
      • IT Impact
      • Guidance

Advice for Technology Buyers

External Drivers: Detail

  • Sense, Compute, Actuate: The New Data-Centric Paradigm
  • Pace of Change: Technology Capabilities Enable Sustainable Change at the Speed of Digital Business
  • DX Delta: Leaders and Disruptors Widen Performance Gap
  • Human Versus Machine: The Impact of AI and Automation
  • Platform Disruption: Unleashing Digital Innovation's Power for Scale
  • The Future Workforce: Global Demand for Digital Talent
  • Cyberthreats: Theft, Ransom, and Cyberattack on the Rise

Learn More

  • Related Research
Back to Top