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市場調查報告書

全球製品製造與服務創新:2017年預測

IDC FutureScape: Worldwide Manufacturing Product and Service Innovation 2018 Predictions

出版商 IDC 商品編碼 345077
出版日期 內容資訊 英文 19 Pages
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全球製品製造與服務創新:2017年預測 IDC FutureScape: Worldwide Manufacturing Product and Service Innovation 2018 Predictions
出版日期: 2017年10月31日 內容資訊: 英文 19 Pages
簡介

本報告基於全球產品製造與服務創新市場進行相關調查分析,提供2017年以後的市場趨勢十大預測。

摘要整理

預測

  • 外部促進因素摘要
  • 預測:對技術買家的影響
    • 預測1:至2020年全球製造業者的60%將改善製品與顧客經驗、整合產品、供應鏈與服務系統
    • 預測2:到了2018年,提供現場維修服務的製造商中,有三成將採用嵌入智能以促進顧客滿足度及產品設計,比對手製造更多利潤
    • 預測3:到了2018年,有四成產業製造商將為了設計的大眾化及強化開放創新,而採用社群媒體、混合實境(MR)、及3D列印工具
    • 預測4:到2020年,有六成的分離製造商將採用搭載分析演算法的數位連網雙胞胎產品,以追蹤產品的表現及使用情形,提升產品及服務品質
    • 預測5:到了2019年,75%的全球製造商將藉由雲端進行產品的關鍵創新流程,25%將汰換其用戶端PLM系統
    • 預測6:到了2018年,擴增與虛擬實境科技將成為全球2000大上市企業產品及建築設計師、工程師與經銷商的標準工具
    • 預測7:到了2020年,結合機械學習與人工智慧來觸及客戶的製造商,其銷售重建循環獲利將增加20%
    • 預測8:到了2018年,在服務生命週期採用自動輔助科技的製造商可望增加25%生產力
    • 預測9:到了2020年,使用智慧合約元件中IoT感測器數據的製造商,其服務利潤可望增加5%
    • 預測10:到了2020年,20%的已設置複雜設備將可自主回報其狀態、要求服務電話、辨識設計改良、及認證產品保固聲明

給技術購買方的建議

外部促進因素:詳細

  • DX:技術中心移轉改變了商業與社會
  • 每件事、每個地方:電腦型智慧的崛起
  • DX Delta:擴大性能落差的業界領導
  • 經濟狀況變化:數據成為數位資產
  • 平台經濟:規模生態系統的戰鬥
  • 創新難局:SoR (記錄用系統)組礙進化
  • 連網衝突:科技與隱私的覆蓋範圍

參考資料

  • 相關調查

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目錄
Product Code: US43153217
This IDC study provides IDC's top 10 predictions for manufacturing product and service innovation for 2018."It's not data deluge itself that is driving interest in innovation accelerators - it's the common challenges and business drivers that manufacturers face every day: enterprise quality, understanding customer needs, improving productivity, and ensuring a good customer experience. Machine learning, combined with IoT and cognitive analytics, will become a tool for effectively managing these challenges," said Jeff Hojlo, program director, Product Innovation Strategies."Manufacturers are actively applying innovative technologies to their service processes and starting to see measurable results. Companies that haven't yet started experimenting with augmented reality, service bots, or blockchain for improved customer engagement will fall behind their peers quickly as this technology continues to evolve rapidly," said Heather Ashton, research manager, Service Innovation and Connected Products Strategies.

IDC FutureScape Figure

Executive Summary

IDC FutureScape Predictions

  • Summary of External Drivers
  • Predictions: Impact on Technology Buyers
    • Prediction 1: By the End of 2021, 25% of Global Manufacturers Will Apply Machine Learning to Data Across Product Development, Supply Chain, Manufacturing, and Service for More Rapid Decision Support, Improved Quality, Differentiated Products, and Innovative Business Models
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 2: By the End of 2019, Only 25% of Global Manufacturers Will Have Reached the Managed Stage of Omni-Experience Transformation by Sensing and Responding to Customer Needs More Effectively, and the Remaining 75% Risk Customer Attrition, Revenue Decline, and Slower Growth
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 3: By the End of 2019, 50% of Manufacturers Will Be Collaborating Directly with Customers and Consumers Regarding New and Improved Product Designs Through Cloud-Based Crowdsourcing, Virtual Reality, and Product Virtualization, Thus Realizing up to a 5% Year-Over-Year Increase in Revenue
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 4: By 2019, 60% of Manufacturers Will Have Integrated Their PLM and PIM Systems for the Continuous Improvement of Product Design and Customer Experience, Thus Increasing Their Customer Satisfaction Scores
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 5: By the End 2020, 65% of Manufacturers Will Be Using Simulation and Digital Twins to Operate Products and/or Assets, Reducing the Cost of Quality Defects and Service Delivery by up to 25%
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 6: By 2019, Generative Design and Biomimicry Will Be Used by 25% of G2000 Manufacturers to Augment Design and Engineering Decisions, Resulting in an Improvement of up to 30% in Product Development Cycle Time and up to a 5 Percentage Point Gain in Market Share
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 7: By 2020, Global Manufacturers Deploying Blockchains for Product Design and Service Delivery Will Have Improved NPI Cycles by up to 30% and Will Have Increased Service Contract Sales by up to 25%
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 8: By 2020, 50% of Global OEMs with Connected Service Offerings Will Have Incorporated Augmented Service Execution and/or Remote Management, Thus Improving Service Margins by up to 30%
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 9: Through 2020, Augmented Reality and Mobile Devices Will Drive the Transition to the Gig Economy in the Service Industry, with "Experts for Hire" Replacing 20% of Dedicated Customer- and Field-Service Workers, Starting with Consumer Durables and Electronics
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 10: By the End of 2018, Global Manufacturers, Through the Use of Service Bots Throughout the Service Life Cycle, Will Have Reduced Customer Service Costs by up to 10% and Will Have Improved CSAT Scores by up to 3 Points
      • Associated Drivers
      • IT Impact
      • Guidance

Advice for Technology Buyers

External Drivers: Detail

  • Accelerating DX: Technology-Centric Transformation Altering Business and Society
  • Pace of Change: Technology Capabilities Enable Sustainable Change at the Speed of Digital Business
  • Human Versus Machine: The Impact of AI and Automation
  • Sense, Compute, Actuate: The New Data-Centric Paradigm
  • Platform Disruption: Unleashing Digital Innovation's Power for Scale
  • Empowering the Material World: Revolutionized Processes Expand Technology Reach
  • Shifting Economics: Changing Value Structures and the Rise of Digital Capital

Learn More

  • Related Research
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