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市場調查報告書

對於整合通訊及語音服務的想法:來自「Enterprise Communications Survey (2015)」的歐洲、中東、非洲地區的調查

EMEA Enterprise Communications Survey, 2015: Attitudes to Unified Communications and Voice

出版商 IDC 商品編碼 337490
出版日期 內容資訊 英文 28 Pages
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對於整合通訊及語音服務的想法:來自「Enterprise Communications Survey (2015)」的歐洲、中東、非洲地區的調查 EMEA Enterprise Communications Survey, 2015: Attitudes to Unified Communications and Voice
出版日期: 2015年08月07日 內容資訊: 英文 28 Pages
簡介

本報告提供IDC的「Enterprise Communications Survey (2015)」調查結果、歐洲&中東&非洲地區的企業的整合通訊、企業用語音服務、UC&C (整合通訊&合作) 的想法、引進情形與利用計劃、IT投資的優先級和疑慮等相關彙整。

IDC的見解

調查概要

  • 調查手法

概況

  • 投資計劃、優先項目的UC&C與企業語音服務的地位
  • 整合通訊&合作:引進情形
  • 整合通訊&合作:投資的優先級與疑慮
  • 語音解決方案:引進、優先級

未來展望

建議

參考資料

  • 相關調查
  • 調查方法

圖表

目錄
Product Code: CEMA23035

This IDC study presents the results of IDC's 2015 Enterprise Communications Survey, related to the business voice and UC&C markets in EMEA. It covers the status of current deployments and EMEA businesses' priorities for future investment in voice and UC&C technologies.

"Our survey shows that cloud-based UC&C solutions are becoming popular in the EMEA market. Slightly more than one-fourth (26%) of organizations using UC&C solutions in EMEA in 2015 claimed that at least part of the functionalities were delivered in an as-a-service model. The survey shows that businesses in EMEA are increasingly asking how communications technologies will increase their business processes efficiency and employee satisfaction. Solution providers must be ready to either answer those questions, or lose customers." - Program Manager Telecoms and Networking Michael Vorisek, IDC CEMA.

Table of Contents

IDC Opinion

In This Study

  • Methodology

Situation Overview

  • UC&C and Business Voice among other Investment Plans and Priorities
  • Unified Communications and Collaboration: State of Deployments
  • Unified Communications and Collaboration: Investment Priorities and Concerns
  • Voice Solutions: Deployments and Priorities

Future Outlook

Essential Guidance

Learn More

  • Related Research
  • Synopsis

List of Tables

  • Table: Network-Related Investment Priorities by Region
  • Table: EMEA UC Adoption Rates by Vertical
  • Table: Delivery Models for UC
  • Table: Outgoing Voice Traffic by Region
  • Table: Proportion of Fixed Telephony Extensions used for PBX/Call Control by Region
  • Table: Business Voice Priorities by Region

List of Figures

  • Figure: Network-Related Priorities
  • Figure: WE Network Related Priorities
  • Figure: UC&C Investment Plans by Region
  • Figure: Voice and Data Convergence Plans by Region
  • Figure: Investment Plans by Vertical
  • Figure: UC&C Adoption Rates by Business Size
  • Figure: Capabilities Available for Users on UC&C systems
  • Figure: Average Number of UC Features by Vertical
  • Figure: UC Access Endpoints per Desk Phone
  • Figure: Delivery Models for UC in Western Europe, 2013-2015
  • Figure: Delivery Models for UC in EMEA
  • Figure: Priorities for Future UC Investment
  • Figure: Priorities for Future UC Investment, by Investment Plans
  • Figure: Obstacles to UC Investment
  • Figure: Obstacles to UC Investment, by Investment Plans
  • Figure: Outgoing Voice Traffic
  • Figure: Outgoing Voice Traffic in Western Europe, 2014-2015
  • Figure: Proportion of Fixed Telephony Extensions used for PBX/Call Control
  • Figure: IP PBX Extensions Managed by a Provider
  • Figure: Business Voice Priorities
  • Figure: Business Voice Priorities, by Voice and Data Convergence Plans
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