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市場調查報告書

消費者對美國的管理IoT、家庭自動化服務的要求,從IoT到BPO、IT外包的機會價值鏈

U.S. Consumer Requirements for Managed IoT and Home Automation Services and the Value Chain of Outsourced Opportunities from IoT to Business Process and IT

出版商 IDC 商品編碼 337479
出版日期 內容資訊 英文 53 Pages
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消費者對美國的管理IoT、家庭自動化服務的要求,從IoT到BPO、IT外包的機會價值鏈 U.S. Consumer Requirements for Managed IoT and Home Automation Services and the Value Chain of Outsourced Opportunities from IoT to Business Process and IT
出版日期: 2015年08月13日 內容資訊: 英文 53 Pages
簡介

本報告以2015年美國的消費者約2,000人的調查結果為基礎,提供管理IoT、家庭自動化服務的認識、關心、要求相關驗證、美國的住宅市場、結構概要等系統性資訊。

IDC的見解

調查概要

  • 摘要整理

概況

  • 整合IoT生態系統:從買主到供應商
  • 美國的住宅市場與消費者
  • 美國買主對管理 (外包) IoT、家庭自動化服務的需求與要求

未來展望

  • 產業趨勢與動態:虛擬服務生態系統
  • 管理IoT、家庭自動化服務供應商的定位
  • IoT夥伴關係生態系統
  • 外包/管理服務的價值:從IoT到BPO、IT外包
  • IoT支援外包的經營模式和生態系統結構

主要的建議

參考資料

  • 相關調查
  • 調查手法
  • 摘要

圖表

目錄
Product Code: 258081

This IDC study provides an overview of the results of a comprehensive survey completed in 2015 on U.S. consumer buying patterns and the adoption of emerging "outsourced managed" services for IoT-enabled home automation capabilities that involved nearly 2,000 U.S. respondents. This study also provides an overview of the U.S. housing market and structure as a background to factors that players in this emerging market need to consider when pursuing opportunities for managed IoT and home automation services. It then presents details of the survey results on U.S. consumer views and requirements for managed IoT and home automation services involving their perceptions, service requirements and areas of interest, and expectations and preferences of providers. Finally, this study provides a framework of the impacts of consumer requirements on service providers for managed IoT and home automation services and factors that providers need to consider, highlights how complementary outsourced-managed services involving BPO and IT can leverage these managed IoT services opportunities, and offers essential guidance on how these players should look to compete to optimize their opportunities.

"According to a recent IDC survey, while U.S. consumers are showing interest in procuring managed IoT and home automation services in areas such as energy management, security, appliances and housewares, and home environmental monitoring, there are a broad range of requirements and needs that providers of these services need to meet in order to penetrate this emerging market," says David Tapper, VP of Outsourcing, Managed and Offshore Services at IDC. "Success for players looking to compete in the managed IoT and home automation services and those looking to bundle these opportunities with BPO and IT outsourcing services requires justifying investing in managed home automation services, understanding the housing market and household needs and requirements for home automation services; viewing consumers from a market basket of IoT needs; identifying first adopters of managed home automation services; leveraging the success of the outsourcing-managed services business model; developing a marketing strategy that addresses key elements such as price, product, promotion, place, and packaging; and establishing a clear position within the ecosystem of vendors while creating a new ecosystem of partners."

Table of Contents

IDC Opinion

In This Study

  • Executive Summary
    • Identifying Managed and Outsourcing Services Opportunities
    • Key Factors to Consider
      • Justifying Investment in Managed IoT and Home Automation Services
      • Housing Stock and Technology Usage
      • Marketing Strategy for Home Automation Services
      • Provider Strategy for Home Automation Services

Situation Overview

  • Integrated IoT Ecosystem: From Buyer to Provider
    • Consumers and the Housing Market
    • Service Providers and Outsourcers
  • U.S. Housing Market and Consumers
    • Housing by Income
    • Structure of the Housing Market
    • Energy Management
    • Appliances and Housewares
    • Utilities: Heating, Water, and Sewage
    • Safety Protection and Environmental Monitoring
  • U.S. Buyer Needs and Requirements for Managed (Outsourced) IoT and Home Automation Services
    • Familiarity with IoT and Home Automation
    • Preferences of Managed IoT and Home Automation Services
      • Consumption Preferences
    • Value of Managed IoT and Home Automation Services
      • Top IoT Services Preferences
      • Top Benefits for Managed IoT and Home Automation Services
      • Top Concerns in Using Managed IoT and Home Automation Services
      • Top Bundling Preferences for Managed IoT and Home Automation Services
    • Remote Mobile Access and Payment Preferences for Managed IoT and Home Automation Services
    • Provider Preferences and Requirements
      • Buyer Provider Preferences for Managed IoT and Home Automation Services

Future Outlook

  • Industry Trends and Dynamics: The Virtual Services Ecosystem
  • Managed IoT and Home Automation Service Provider Positioning
    • Overall IoT Positioning
      • Factors to Consider
      • Risk and Litigation
  • IoT Partnership Ecosystems
    • Housing Supply Firms and Vendors
    • Housing Services Firms
    • IoT-Enabled Device and Technology Vendors
  • Value of Outsourcing-Managed Services: From IoT to BPO and IT Outsourcing
    • Managed IoT and Home Automation Services
      • Portfolio of Service Offerings
      • Regulations and Certifications
      • Pricing and Costs
      • Value-Add
      • Risk Mitigation
    • Value of BPO and IT Outsourcing
      • BPO Services
      • IT Outsourcing Services
      • Linking Consumer to Commercial
  • Structure of the Business Model and Ecosystem for IoT-Enabled Outsourcing
    • Future State of Service Providers: The Auto Industry Cloud Delivery Model
    • Key Requirements for Providing Managed IoT and Home Automation Services
      • Core Competencies, Culture, and Capital
      • Strategic Investments

Essential Guidance

Learn More

  • Related Research
  • Synopsis

List of Figures

  • Figure: Integrated IoT Ecosystem: From Consumers to Suppliers
  • Figure: Respondents by Household Income, 2013
  • Figure: Share of Housing Stock by Number of Units per Housing Structure
  • Figure: Number of Rooms in Housing Units
  • Figure: New Single-Family Housing by Type of Completed Unit, 2009-2014
  • Figure: Number of Multifamily Units Completed by Number of Units per Building, 2014
  • Figure: Housing by Main Heating Equipment
  • Figure: Housing Units by Fuel Type
  • Figure: Average Housing Unit Site Energy Consumption
  • Figure: Housing by Household Appliances and Equipment
  • Figure: Number of Thermostats Used for Heating
  • Figure: Primary Source of Water
  • Figure: Means of Sewage Disposal
  • Figure: Housing Emergency and Disaster Preparedness: All Occupied Units
  • Figure: General Consumer Profile and Characteristics for IoT and Home Automation
  • Figure: Familiarity with the Terms Internet of Things and Home Automation
  • Figure: Preferences of Home Automation Services
  • Figure: Consumption Preferences for Connected Devices
  • Figure: Third-Party Service Provider Consumption Preferences by Home Functionalities
  • Figure: Top Service Preferences of Home Automation Services
  • Figure: Top Benefits of Home Automation Services
  • Figure: Top Concerns of Home Automation Services
  • Figure: Top Home Automation Services Bundling Preferences
  • Figure: Preferences for Remote Access Using Home Automation Capabilities
  • Figure: Payment Preferences for Home Automation Services
  • Figure: Top Expectations from Third-Party Service Providers
  • Figure: Top Expectations of Special Expertise by Category
  • Figure: Preference of the Maturity Level of Service Providers
  • Figure: Top Provider Preferences by Service Type
  • Figure: Top Expectations of Home Automation Service Needs
  • Figure: Virtual Services Ecosystem: The "New" Generation
  • Figure: IoT Solutions Options
  • Figure: Housing Ecosystem
  • Figure: Value Chain of Services: The Integrated "Stakeholder" Supply Chain
  • Figure: Service Providers and Outsourcers: The "Auto Factory Model" of Service Delivery
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