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市場調查報告書

歐洲的企業的服務調查 (2015年) :商務承繼決定權的 - IT部門的競爭力落後

European Enterprise Services Survey, 2015: Business Takes Over Decision Power - IT Department Competencies Lag Behind

出版商 IDC 商品編碼 335477
出版日期 內容資訊 英文 16 Pages
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歐洲的企業的服務調查 (2015年) :商務承繼決定權的 - IT部門的競爭力落後 European Enterprise Services Survey, 2015: Business Takes Over Decision Power - IT Department Competencies Lag Behind
出版日期: 2015年07月08日 內容資訊: 英文 16 Pages

本報告已在2017年10月03日停止出版

簡介

與本報告以歐洲的805公司的「European Enterprise Services Survey」調查結果為基礎,以IT部門的決策流程競爭力為焦點提供系統性資訊。

IDC的見解

調查概要

  • 調查手法

概況

  • IT支出相關決策的影響分佈
  • IT購買流程對各種局面的影響分佈
  • 公司內部IT功能的成熟度
  • 公司內部IT功能的有效性

未來展望

主要的建議

參考資料

  • 相關調查

附錄

圖表

目錄
Product Code: Q06X

This IDC study is based on IDC's European Enterprise Services Survey carried out from February to March 2015 among 805 European organizations. It focuses on decision processes and competencies in the IT department. The study finds that the shift to having business managers as the most important decision makers for IT investment is happening fast, with only one-third of organizations saying that IT departments are the most important decision makers. Although there is a lot of collaboration between IT and the business, as well as a mutual feeling of good communication, the net impact of IT on the business remains too low.

"IT departments are under real pressure - that is very clear," said Mette Ahorlu, research director, IDC European Services. "Their organization, processes, responsibilities, and even technical skills are not mature enough to fully meet the tasks they face. In our view, this is one of the key reasons the ability of IT to drive innovation and create business impact is considered low by both the IT department itself and the business units. Vendors clearly have a gap to bridge here and an opportunity to differentiate by understanding the customer's situation in detail and adapting their solutions accordingly."

Table of Contents

IDC Opinion

In This Study

  • Methodology

Situation Overview

  • Distribution of Influence on IT Spending Decisions
  • Distribution of Influence on Different Phases of the IT Purchase Process
  • Maturity of the Internal IT Function
  • Effectiveness of the Internal IT Function

Future Outlook

Essential Guidance

Learn More

  • Related Research

Appendix

  • European Enterprise Services Survey Sample, 2015
  • Synopsis

List of Tables

  • Table: Key Decision Makers for Investments
  • Table: Importance of the IT Department in Different Phases of the Purchase Process by Country (% of Respondents Voting for the IT Department as the Most Important)
  • Table: Maturity Level of the Internal IT Function
  • Table: Internal IT Function Effectiveness (On a Scale of 1 to 5)

List of Figures

  • Figure: Distribution of Influence on the IT Purchasing Process
  • Figure: IT Department Efficiency: Respondents Rating (On a Scale of 1 to 5, Showing 4 and 5 Answers)
  • Figure: Sample by Country/Region (% of Respondents)
  • Figure: Sample by Company Size (% of Respondents)
  • Figure: Sample by Industry (% of Respondents)
  • Figure: Sample by Business Role (% of Respondents)
  • Figure: Sample by Role in the IT Decision Process (% of Respondents)
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