Worldwide Contact Center Infrastructure and Software Forecast 2014-2018 and 2013 Vendor Shares
|出版日期||內容資訊||英文 27 Pages
|全球客服中心基礎設施軟體:2014-2018年的預測及2013年的廠商市場佔有率 Worldwide Contact Center Infrastructure and Software Forecast 2014-2018 and 2013 Vendor Shares|
|出版日期: 2015年06月02日||內容資訊: 英文 27 Pages||
全球客服中心基礎設施及軟體 (CCIS) 市場預計2015年有9.4％收益成長。
本報告提供全球客服中心基礎設施及軟體 (CCIS) 市場相關調查、2013年的實際成果和2014-2018年的5年預測、同期間中的市場趨勢、預測的前提條件概要等彙整資料，為您概述為以下內容。
This IDC study examines the worldwide contact center infrastructure and software (CCIS) market for 2013; it also includes a five-year growth forecast for 2014-2018, as well as an overview of the trends and forecast assumptions for the period. It covers the Americas, Asia/Pacific, and EMEA.
"The contact center infrastructure and software market includes functionality that runs on standards-based equipment or purpose-built systems such as PBX. The market has revived itself during the last three years with vendors active in several acquisitions, divestments, and partnerships. The movement to cloud is clear as investments in both hosted solutions and cloud solutions are beginning to make global headway," said Jason Andersson, program director, IDC EMEA Telecom and Networking. "IDC expects 9.4% revenue growth in the worldwide CCIS market in 2015. Although premises-based solutions have garnered the lion's share of attention in recent years, enterprise evaluations, trials, and ultimately adoption of hosted solutions (single tenant) and cloud (multitenant) CCIS solutions will contribute significant growth predicted for the global market this year. Revenue growth will be driven by enterprises looking to retain capital, reduce costs, and improve customer experience, as well as by service providers refining their contact center strategies and product portfolios."